SAP for Utilities Smart Grid business Platform. Rupendra Bhatnagar Director Utilities

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1 SAP for Utilities Smart Grid business Platform Rupendra Bhatnagar Director Utilities

2 Agenda 1. Smart Grid as a Mega Trend 2. A Data-Centric View of the Smart Grid 3. Smart Grid Solutions by SAP Smart Grid Asset Life cycle Management Smart Grid Distribution & Retail Smart Grid Analytics and reporting Sustainable Business Operations 4. The Experience Factor 2010 SAP AG. All rights reserved. / Page 3

A Mega Trend is Changing the Industry Smart

More and New Data is Made Available through Smart Grid Home Area Network Photovoltaic Pro-sumer Plug-In Vehicle Commercial Customer Plug-In Charging Station Industrial Customer Distributed Generation

4 More and New Data is Made Available through Smart Grid Home Area Network Photovoltaic Pro-sumer Plug-In Vehicle Commercial Customer Plug-In Charging Station Industrial Customer Distributed Generation AMI Low Voltage Distribution Lines AMI AMI AMI Electricity Storage Retail Substation Distribution Lines SAP for Utilities Distribution Terminal Substation Communication/ Data Layers High Voltage Transmission Transmission Key Data Source Radio Antenna 2010 SAP AG. All rights reserved. / Page 5 Solar Power Plant Field Wind Farm Fossil Fuel Power Plant Generation

5 Smart Grid Stack Business and Operational systems SAP ERP, CRM & Billing DMS, GIS, OMS, DRMS, SCADA, PLC, DCS Analytics, Dashboard & Reporting Data Management Data collections, routing, security & head-end systems Data federation and historian CIM for utilities utilization Communications Network infrastructure (Wired & Wireless) Sensors & Devices Telecommunication systems Grid Components (HW & SW) Transmission & Distribution infrastructure Substations (circuit breakers, voltage regulators, protection, XFMRs) Meters, RTUs, PLCs 2010 SAP AG. All rights reserved. / Page 6

6 Smart Grid Processes Support by SAP Smart Grid Business Platform Retail Billing on real data not on estimates Offer new products using profile data Improved outage management Improved handling of bill inquiries Distribution Reduce cost for meter reading Reduce cost for customer service Improved outage management Improved asset efficiency and performance EMS Manage and market Energy Efficiency and Demand Response programs Offer and manage contracts for renewable energy, e-mobility, energy storage, etc. Analyze consumption data, sales information, etc. for superior planning SCADA Distribution Automation GIS MDUS OMS DRMS Transmission Improved asset efficiency and performance Plan resource hours and material requirements are representative of job requirements Enterprise Asset Mgmt Energy Capital Mgmt Customer Financial Mgmt CRM & Billing Reduce work backlog and increase grid availability Generation Build and run renewable energy plants Reduced MTTR leads to reduction in maintenance costs Control of maintenance spend 2010 SAP AG. All rights reserved. / Page 7

7 Agenda 1. Smart Grid as a Mega Trend 2. A Data-Centric View of the Smart Grid 3. Smart Grid Solutions by SAP Smart Grid Asset Life cycle Management Smart Grid Distribution & Retail Smart Grid Analytics and reporting Sustainable Business Operations 4. The Experience Factor 2010 SAP AG. All rights reserved. / Page 8

8 M. SANCHEZ, 2006, Quelle: European Technology Platform SmartGrids Generation & Renewable Smart Energy Processes - Business Scenarios Process Affected Business Scenarios plant engineering & construction strategic portfolio management Project planning & scoping Project execution Document management CAD integration Plant Operations EH&S management Reliability Centered Maintenance Real time control integration Energy management system Emission management Shift log and report Plant Maintenance Preventive and corrective Inspection Plant systems integration Mobile work order Resource Management Dispatching and scheduling Work and service order execution Mobile integration Inventory Management Sourcing & procurement of goods & services Warehouse management Spare parts management 2010 SAP AG. All rights reserved. / Page 9

9 M. SANCHEZ, 2006, Quelle: European Technology Platform SmartGrids Distribution and Transmission Smart Grid Processes - Business Scenarios Process Affected Business Scenarios Grid Engineering & Construction Strategic portfolio management Project planning & scoping Project execution Document management CAD integration Grid Network & Comm. Electronic licenses management Electronic software delivery Upgrade and release planning Software maintenance distribution Software Security management Grid Operations Safety and compliance Reliability Centered Maintenance DMS integration Real time control & network integration OMS integration Grid Maintenance Preventive and corrective Inspection GIS integration Mobile work order Resource Management Dispatching & scheduling Work and service order execution Mobile integration Procurement & Inventory Management Sourcing & procurement of goods & services Warehouse management Spare parts management 2010 SAP AG. All rights reserved. / Page 10

10 M. SANCHEZ, 2006, Quelle: European Technology Platform SmartGrids Distribution Smart Grid Processes Business Scenarios Process Roll out Smart Meters Affected Business Scenarios Grid Maint. and Operations GIS Integration Roll out Mgmt. Reduce Meter Reading cost Grid Maint. and Operations AMI Integration MDUS Reduce Service cost Enhanced Outage Mgmt Demand Response Improve Asset efficiency Grid Maint. and Operations Grid Maint. and Operations DR Mgmt. System Grid Maint. and Operations AMI Integration MDUS GIS Integration AMI Integration MDUS GIS Integration OMS Integration AMI Integration MDUS DR Event Mgmt. AMI Integration MDUS GIS Integration 2010 SAP AG. All rights reserved. / Page 11

11 M. SANCHEZ, 2006, Quelle: European Technology Platform SmartGrids Retail Smart Grid Processes Business Scenarios Process No estimated bill Affected Business Scenarios MDUS AMI Integration Billing of Energy and Services Offer new products Marketing & Campaign Mgmt. Selling of Energy and Services Customer Service Interval Energy Data Mgmt. Billing of Energy and Services Invoicing Content Management Improved Bill Inquiry Customer Service AMI Integration MDUS Enhanced Outage Mgmt. Customer Service AMI Integration MDUS Grid Maint. and Operations GIS Integration OMS Integration Remote Dis- /Reconnection Customer Service Collections Mgmt. AMI Integration MDUS Grid Maint. and Operations Demand Side Management DSM Program Mgmt. Marketing & Campaign Mgmt. Selling of Energy and Services Multi Chan. Customer Comm. DR Event Mgmt. AMI Integration MDUS E-Mobility, Renewables Contract Mgmt. Selling of Energy and Services Billing of Energy and Services Invoicing and Content Mgmt SAP AG. All rights reserved. / Page 12

13 Key Use Cases out of Smart Metering by Southern California Edison (2006) Use Cases delimits the Scope Billing & Customer Service Customer Interface Delivery Energy Procurement Field Service & System Recovery WebInstallation & Analytics Maintenance Multiple clients read demand and energy data Customer reduces demand in response to pricing and/or grid Distribution operator curtails/limits customer load for grid management Real-time operations curtails/limits load for economic dispatch AMI system recovers after power outage, communications or equipment failure Utility installs, provisions and configures AMI system Utility remotely limits or connects/disconnects customer Customer has access to and reads recent energy usage and cost at his or her site Distribution operators optimize network based on data collected by the AMI system Utility procures energy and settles wholesale transactions using AMI system data Utility manages end-toend life-cycle of the meter system Utility detects tampering or theft at customer site Customer uses prepayment services Customer provides distributed generation Utility upgrades AMI system to address future requirements Contract meter reading for other utilities External clients use the AMI system to interact with customer devices Distribution operator locates outage using AMI data and restores service Monitoring, non-energy Data Events Source of Use Cases: /smartconnect/techdevelop 2010 SAP AG. All rights reserved. / Page 14

15 Possible Industry Portfolio Align BAS Initiatives across Key Themes Suppliers & Power Generation Transmission & Distribution Meter Operations Retail Services & Customers Plant Life Cycle and Resource Mgmt Energy Capital & Grid Lifecycle Mgmt Grid Lifecycle & Metering Operations Billing, Selling and Customer Financials Asset Optimization - Generation Next Generation Health & Safety Smart Grid Distr. Grid Reliability Smart Grid Meter Ops Smart Grid Planning (Grid Mgmt) Environment & Sustainability (Corp Resp. carbon impact, emissions, etc) Customer Programs (DSM, Conservation, Acq. & Retention, Self Svc Portal) Meter to Cash (Rev. Assurance) Enterprise Human Capital Mgmt Workforce Analytics (Call Center/Field Ops correlation) Human Capital Mgmt Succession Planning Planning (LT Capital - BPC for Utilities) Cost to Serve (C2S) - Profitability GRC Scorecard 2010 SAP AG. All rights reserved. / Page 16

18 Agenda 1. Smart Grid as a Mega Trend 2. A Data-Centric View of the Smart Grid 3. Smart Grid Solutions by SAP Smart Grid Asset Life cycle Management Smart Grid Distribution & Retail Smart Grid Analytics and reporting Sustainable Business Operations 4. The Experience Factor 2010 SAP AG. All rights reserved. / Page 19

SAP Carbon Impact: Comprehensive Carbon and Sustainability

Inventory Management Supply Chain Footprint Assess Product

Optimization Analyze Role-Based Dashboards Reduction

Offset Management Act Operational Reporting Goal Setting

19 SAP Carbon Impact: Comprehensive Carbon and Sustainability Management Solution Customers and Consulting Partners GHG Inventory Management Supply Chain Footprint Assess Product Assessments Verification and Reporting Benchmarking Spend Optimization Analyze Role-Based Dashboards Reduction Project Analysis Operations Module Disclosure Reports Offset Management Act Operational Reporting Goal Setting Business Intelligence Tools Ad-hoc Analysis Business Objects SAP 2010 / Page 20

Smart Grid Solutions by SAP Smart Grid Asset Life cycle Management Smart Grid

20 Agenda 1. Smart Grid as a Mega Trend 2. A Data-Centric View of the Smart Grid 3. Smart Grid Solutions by SAP Smart Grid Asset Life cycle Management Smart Grid Distribution & Retail Smart Grid Analytics and reporting Sustainable Business Operations 4. The Experience Factor 2010 SAP AG. All rights reserved. / Page 21

Market Relevancy through Collaboration THE AMI@SAP Lighthouse Council

Smart Services Learning Center Backyard Smart Grid PHEV HAN Servers Meter Stand

22 The Smart Services Learning Center at Consumers Energy 30' 16' 20' 12' 18' 12' 32' Work Bench Work Bench Testing & Evaluation Kitchen Living Room Wash Dry Laundry Smart Services Learning Center Backyard Smart Grid PHEV HAN Servers Meter Stand Meter Stand Call Center Dispatch Meter Display 2010 SAP AG. All rights reserved. / Page 23

23 ASUG Influence Council for Demand Side Management Active: BC Hydro, Consumers Energy, IID, PG&E, SCE, SDG&E, SMUD, Snohomish New: TPU, Iberdrola (Energy East), PPL (E.On US), Bluebonnet, Allegheny (FirstEnergy) Monitoring Progress: City of Palo Alto, CPS Energy, FPL, Hydro One, NYPA, PSEG Timeline till today Oct 2008 Palo Alto meeting to gain consensus on functional requirements Early 2009 Utilities prioritized functional requirements defined scenarios and business processes for DSM/EE Mid 2009 Utilities defined and prioritized use cases across scenarios Late 2009/Early 2010 SAP analyzed use cases and developed high-level specification of DSM solution Late 2010 Use cases for Demand Response and Event Management 2010 SAP AG. All rights reserved. / Page 24

The Demand Side Management Lifecycle Program Targeting (new & existing Programs) Gather Customer Information Grow Program-Adoption Approval Process Lead/Opportunity Mgmt Pipeline Tracking Quotation

24 The Demand Side Management Lifecycle Program Targeting (new & existing Programs) Gather Customer Information Grow Program-Adoption Approval Process Lead/Opportunity Mgmt Pipeline Tracking Quotation Management Program Enrollment & Delivery Eligibility (Proof of Qualification) Execution / Enrollment Equipment Requirements Equipment Verification Fulfillment (i.e. Loans and Rebates) Exception Handling Program Creation/Revision Define Program Goals Define Terms and Program Eligibility Program Proposal and Approval Program Simulation Pilot Full-Scale implementation Program Strategy Legislation Corporate Initiatives Source: ASUG DSM Influence Council Program Decommissioning Rate changes Device Disposition 3 rd party Integration Customer Notification Monitoring and Reporting Budgeting Forecasting Goals Dashboard Customer Feedback on Demand Program Performance Analytics Program Evaluation Ongoing Analysis - Reapportioning One View of the Customer Various Reporting Auditing (Internal & External) 2010 SAP AG. All rights reserved. / Page 25 25

25 SAP contribution to EU and US Smart Grid & Energy Efficiency Initiatives European Commission German Government E-Energy Program BDI The Voice of German Industry Source: U.S. Department of Energy European Smart Metering Industry Group ETP (European Technology Platform) Smart Grids 2010 SAP AG. All rights reserved. / Page 26

26 Summary: SAP and the Smart Grid Smart Grid Analytics Customer Customer Gateways Internet Self Services Meter Data Management High Performance Analytics Demand Side Mgmt. Energy Efficiency Demand Response Prototype Phase / Use Cases Web 2.0 CRM social community integration AMI@SAP Phasor Measur. Units Ad. Distribution Mgmt Systems AMI Broadband Ov. Power Lines RF Networks Active RFID FACTS Flexible Alternating Current Transmission System Intelligent Electr. Devices T&D Process Data Historians Ad. Distribution Protection Network Communications SAP Research Activities Home-Area Network Distributed Generation Combined Heat and Power Consumption & Generation Smart Appliances E-Mobility Provider Energy Storage Consumer Energy Storage Smart Grid Foundation 2010 SAP AG. All rights reserved. / Page 27 SOA BPM for Energy Netweaver SOA / BPM / PI CIM-Driven Int. Standards CIM analysis project

Energy Industry Challenges

Energy Industry Challenges Global economic crisis; severe hurdles to capital-raising Extreme energy price volatility and uncertainty Backlash from energy consumers Urgent need to achieve energy independence