San Diego Gas & Electric MDM Project Approach
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1 San Diego Gas & Electric MDM Project Approach Jerry Sugerman October 21, 2008
2 What s Driving our AMI Project? California has a significant issue meeting the current and anticipated future demand for electricity in the state The CPUC has mandated the large IOUs in the state to implement Smart Metering solutions and introduce enhanced Demand Response capabilities The business case for the project includes both hard savings (eliminated truck rolls, elimination of manual meter reading) as well as soft savings (decreased demand) California is a VERY green state and conservation is a major play here avoiding the need to build new generation facilities
3 High Level Project Schedule Q1 Q2 Q3 Q4 Tierrasanta "5K" Installations System Optimization (30 days) Test Period (90 days) Equipment Order and Quality Check Instlation Ramp-Up Wave 1 IT Systems Development 2/15/09 Go-Live Start Mass Deployment Endpoint Installations thru Q Wave 2 IT Systems Development 11/20/09 Go-Live
4 Our High Level Approach 5k Pilot 5,000 customer pilot in Q Wave 1 Enable the meter and network procurement processes Start meter mass deployment Process reads Bill with register reads and start eliminating manual meter reads Wave 2 Start billing with interval data Provide residential online presentment via the Web Supply meter event and alarms to the outage management system Deploy revenue protection Perform remote connect/disconnect Enable demand response
5 I16: Meter Install Service Orders Our AMI Solution Architecture (a.k.a our Eye Chart ) Meter Reads for Billing MV90 (Itron) Outage Work Orders Trouble Call & Outage Info I26: Outage Verification Response AMI Installation Vendor IN15: Meter, Configuration I17: Bulk Meter Install Update AMI Head-End MDMA I19: 3 rd Party Sample Meter Test Data IDS Itron I20: Manufacturer Meter Test Data & ASN Customer Information System (CISCO) Scheduler Meter Inventory Management (SAP) I50: Meter Routes Meter Reads Meter Reads I47: Customer Data I51: Meter Reads for Billing ODS Interval Data? I47a: Billing Data Hand-Held Meter Reads Mainframe Messaging I21: Field Work Orders I22: As-Installed Meter/ Service Point Relationship IN6a: Outage Notification Meter Reads Scheduler MRMS Mobile Workforce Mgmt SORT (MDSI) Meter Inventory Management (SAP) I46: Meter Reads & Interval Data Interface (MMI) I10: Meter Energy Theft PWQ I9: Consumption Warnings I8: Virtual Connect/Disconnect I4: Meters for Daily Billing Response I5a: Off-Cycle Reads, Rebates/Rebills Response I5: Off-Cycle Reads, Rebates/Rebills Request I3: Meters for Daily Billing Requests I2: Data Synchronization (acct, meter, configuration, service pt, svc agreement, transformer connectivity, bill date commencement) I1: Meter Routes IN2: Meter Status Response IN1: Meter Status Request IN3: Meter Asset Events IN4: DR Event Results I54: Customer DR Updates I49: Meter Configuration I48: Meter Installation Updates I13: Remote Connect/Disconnect? Portal (AMI Customer Online Presentment & Bill Analysis) I42: Meter Read Request Outage Filter IN11: Meter Order Status IN5: DR Events I43: Meter Routes I44: Meter Reads & Interval Data I45: Meter Read Request Demand Response CRM (SAP) I12: Customer DR Activity I11: Customer Enrollment in DR I39: Customer Energy Usage & History Geo Facility Mgmt System GFMS (Enghouse) I31a: AMI Network IN6: Outage Notification? IN9: Meter to be installed I18: Meter Receipt Data I39a: Customer Energy Usage Profile & Analysis AMI Installation Vendor I41: Read Request, Meter Status Ping, etc. AMI Data Collection / Head-end System(s) Outage Management System (OMS) I25: Outage Verification Request I41a: Meter Reads, Meter & Network Data & Alarms, etc.) I27: Restoration Verification Request I28: Restoration Verification Response Meter Data Management System (MDMS) I40: See AMI Information System RFP (DR/Demand Enabling System Signaling and Response) I40a: DR control and results IN10: Weather Data I37: Meter Reads & Interval Data IN12: Meter Reads IN12a: Meter Reads I38: Meter Reads & Interval Data Engineering Data (EDW) Demand Response Control Applications Meter Reads & Interval Data Weather Data Service (Itron) Geo Facility Mgmt System GFMS (Enghouse) IN13: Virtual Meter Point MDMA IN14: Virtual Meter Load kwickview Meter Read Data Mart Customer Data (CDW) Meter Reads & Interval Data AMI Technology Vendor I29: AMI Network Installation Details Data Warehouse GFMSmdt IN7: AMI Network Asset Existing SDG&E Systems LEGEND Meter Data Management Planning and Engineering System System Existing Integration or Planned outside of the AMI Project Meter Asset Management Wave 1 Meter Installation Support Application Development and Integration (March, 2007 July, 2008) CIS Wave 2 Billing & Remaining AMI Functionality Application Development and Integration (January, 2008 {estimate} January, 2009) System or Integration Removed at Full AMI Deployment System Meter/DR Data Comm. Mobile Workforce Management Outage Management? Pending interface, needs verification from business process workshop and final business case decisions. GIS System Future Considerations Customer Portals Data Warehouse
6 SDG&E s MDM Footprint with Itron s IEE
7 Wave 1: Procuring Meters Meter Inventory is Loaded Into Key Applications
8 Wave 1: Mass Meter Deployment Inventory Meters Customer Data Synchronization (service order, service pt / premise, meter, customer / account) As meters are installed MDM is loaded with configuration and service point information
9 Wave 1: Bring in Reads, Event and Alarms Connect the Head-End to the MDM Bringing in the Interval Data, Register Reads, Events, and Alarms. Send appropriate alarms and events to Customer Service System to Generate Service Orders
10 Wave 1: Start Initial Billing With Register Reads AMI register reads are compared to manual reads for days before stopping the manual read
11 Wave 1 is Completed Wave 2 Starts Wave 2 Start billing with interval data Provide residential online presentment via the Web Supply meter event and alarms to the outage management system Deploy revenue protection system Perform remote connect/disconnect Enable demand response
12 Wave 2: Start Billing with Interval Data Billing determinants are calculated in MDM (leveraging HVBE) and passed to the Customer system for bill calculation
13 Wave 2: Provide Residential Online Presentment Itron s MMCC is integrated into SDG&E s current customer Web portal providing usage, cost, rate education, PTR performance information
14 Wave 2: Support Outage Processes Leverage Openway Alarms and Events and Provide Distribution Operations Real Time Meter Interrogation
15 Wave 2: Enable Revenue Protection Deploy Itron s Revenue Protection System Leveraging the Detailed Usage, Events and Alarms from MDM
16 Wave 2: Enable Remote Connect/Disconnect This New Process Requires Careful Process Design and Puts the MDM Into a Light Work Management Role
17 Wave 2: Deploying Demand Response DR is Very New and the Approach and Design are Still Underway
18 Lessons Learned to Date Requirement... Requirements... Requirements Establish and communicate global assumptions Keep a close eye out for resource constraints Almost every component of an AMI solution is new and evolving.... plan carefully Align with your vendor s product roadmap Communicate... Communicate...communicate
19 Lessons Learned to Date Breakdown project silos, for example: Business Teams Billing Operations Meter Data Operations Deployment Operations Metering Customer Communications Customer Service Procurement Accounting IT Teams MDM Billing SAP Head-End Meter Firmware Electric Metering Gas Metering On Line Presentment Service Oriented Architecture Infrastructure Data Security Demand Response
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