Leverage PMR from voice to data with data applications

Transcription

1 Leverage PMR from voice to data with data applications TETRA event Forth Worth, TX, US 8 September 2011 TETRA Applications Working Group apps.tetra-association.com Hannu Aronsson TETRA Apps WG, chairman haa@portalify.com

2 Office: IT-enabled PMR: Voice + Data Data and applications are core to operations in the field. Data communications and apps are being used more and more widely everywhere. The twitter generation is coming to work in your organisation very soon.

3 PMR = Your Communications Always available, secure, features for professional users. PMR = Private Mobile Radio.

4 Future-proof PMR = Voice + Data As data use grows on all networks and organisations become more data-enabled, it is important that all systems are ready for data applications, including mission critical wireless communications.

5 PMR Voice + Data = TETRA TETRA is the mature, proven PMR network technology with great voice and data features and a growth path for the future with TETRA 2. TETRA terminals are also dataenabled and allow single-device access to voice and data.

6 Interoperability with standards Air interface (radio) Selected terminal features Room for innovation User interface Compatible Competition Additional features Competitive market Competitive prices Competition provides faster development and multiple sources. New manufacturers are joining the TETRA community.

7 Find the TETRA applications working group at TETRA has active community to make things work.

8 The control room became silent Leverage both voice and data for best results. More efficient use of the TETRA network with combined voice and data solutions. Data applications leave more capacity for voice. Quote: Police, Finland.

9 Voice operations Dispatcher Hello, unit 5 calling dispatch? Go ahead, unit 5 Please check vehicle delta lima one two alpha mike seven three seven, thank you? Vehicle database "DL12AM737" Search Vehicle delta lima one two alpha mike seven three seven is a white 2007 Kia hatchback, taxes are not paid... Please check vehicle owner status Copy & paste Driver database " K" Search Vehicle owner zero nine zero four six seven one one two kilo license is suspended... Thanks, unit 5 out Traditional voice communications to access office data.

10 Database App Database inquiry application "DL12AM737" Send DL12AM737 White Kia 2007 hatchback. Taxes NOT paid. Owner K licence SUSPENDED. Vehicle details -> Driver details -> Tax details -> Typical database access application query response.

11 Voice operations Dispatcher Database App Database inquiry application Hello, unit 5 calling dispatch? Go ahead, unit 5 Please check vehicle delta lima one two alpha mike seven three seven, thank you? Vehicle database "DL12AM737" Search "DL12AM737" Send DL12AM737 White Kia 2007 hatchback. Taxes NOT paid. Owner K licence SUSPENDED. Vehicle details -> Driver details -> Tax details -> Vehicle delta lima one two alpha mike seven three seven is a white 2007 Kia hatchback, taxes are not paid... Please check vehicle owner status Copy & paste Driver database " K" Search Vehicle owner zero nine zero four six seven one one two kilo license is suspended... Thanks, unit 5 out Timeline comparison.

12 Voice operations Dispatcher Database App Database inquiry application 55 sec 2 people = 1min 50sec Hello, unit 5 calling dispatch? Go ahead, unit 5 Please check vehicle delta lima one two alpha mike seven three seven, thank you? Vehicle database "DL12AM737" Search Vehicle delta lima one two alpha mike seven three seven is a white 2007 Kia hatchback, taxes are not paid... "DL12AM737" Send DL12AM737 White Kia 2007 hatchback. Taxes NOT paid. Owner K licence SUSPENDED. Vehicle details -> Driver details -> Tax details -> 11 sec 1 person = 11 sec Please check vehicle owner status Network load high voice channel busy 55 sec Copy & paste Driver database " K" Search Vehicle owner zero nine zero four six seven one one two kilo license is suspended... Network load very low 2 SDS Thanks, unit 5 out Resource usage comparison between voice and application. Look at both personnel and network resources.

13 Voice operations Dispatcher Database App Database inquiry application 55 sec 2 people = 1min 50sec Network load high voice channel busy 55 sec Hello, unit 5 calling dispatch? Go ahead, unit 5 Please check vehicle delta lima one two alpha mike seven three seven, thank you? Vehicle database "DL12AM737" Search Vehicle delta lima one two alpha mike seven three seven is a white 2007 Kia hatchback, taxes are not paid... Please check vehicle owner status Copy & paste Driver database " K" Search Vehicle owner zero nine zero four six seven one one two kilo license is suspended... "DL12AM737" Send DL12AM737 White Kia 2007 hatchback. Taxes NOT paid. Owner K licence SUSPENDED. Vehicle details -> Driver details -> Tax details -> Save time and effort 11 sec 1 person = 11 sec Network load very low 2 SDS Thanks, unit 5 out Not just save resources, this can be process-changing efficiency boost. Not just do more, but enable new modes of operations.

14 Voice operations Dispatcher Database App Database inquiry application 55 sec 2 people = 1min 50sec Network load high voice channel busy 55 sec Hello, unit 5 calling dispatch? Go ahead, unit 5 Please check vehicle delta lima one two alpha mike seven three seven, thank you? Vehicle database "DL12AM737" Search Vehicle delta lima one two alpha mike seven three seven is a white 2007 Kia hatchback, taxes are not paid... Please check vehicle owner status Copy & paste Driver database " K" Search Vehicle owner zero nine zero four six seven one one two kilo license is suspended... "DL12AM737" Send DL12AM737 White Kia 2007 hatchback. Taxes NOT paid. Owner K licence SUSPENDED. Vehicle details -> Driver details -> Tax details -> Save time and effort 2000x every day? 11 sec 1 person = 11 sec Network load very low 2 SDS Thanks, unit 5 out Some requests are repeated many, many times every day, multiplying benefits. Start with the most profitable applications based on your operations.

15 Location tracking (AVL) is often the first application. AVL = Automatic Vehicle Location. APL = Automatic Person Location. TETRA radios have built-in GPS and support for efficient tracking (LIP). Source: Police, Finland.

16 From AVL to total situational picture All levels of the organisation Integrate all activity into one view Keep the big picture in everyone's mind Enhance situational awareness on all levels of the organisation. Integrate data application activity and location data into situational awareness views.

17 Database Query applications. Get the information you need, where and when you need it. Source: Portalify

18 Easy database access with photos to validate person and vehicle access to secure areas to support operations. (Demo data shown)

19 JEE398 Vehicle database Send JEE398 Toyota 5d RAV4 1.8-ZCA26LAW MNKW/249 Silver/Metal Check: Database Query Application With multi-database information aggregation Check Update Check Stolen vehicle database Surveillance database with position and time OK Multi-database query: One user action prioritised information from multiple sources. Source: Police, Finland.

20 Who is available now Status updates Activity statistics Task progress Who needs to know? Group delivery? TETRA includes status messages which can be used to deliver status information about field units in a very efficient way. This allows seeing which units are free, engaged or available.

21 Paperwork reduction Real-time reporting Location status Task management Higher visibility One workflow from the field to the office Information from the field into the office IT systems and databases. Update information in real time. Save reports and tickets in real time from the field.

22 Example forms application: Information from field directly to the database. Source: Police forms, Finland

23 Find the top repeated Tasks and processes routine processes Are they automated? Enforce processes Following the process Process quality Applications support your existing processes, streamlining field work and presenting the information needed at each step in operations automatically.

24 Task allocation applications make it easy to manage field forces. Shown: Sepura Short Data Application (SDA)

25 Control over secure network M2M Respond to telemetry alerts Industrial automation Machine-to-machine (M2M) integration allows systems to use the same network to communicate between themselves, delivering commands, alarms, status information to other systems and human control room operators.

26 TETRA-enabled devices cover many needs, including telemetry and industrial automation and remote control. Example: Intelligent I/O-enabled TETRA radio with SCADA etc support.

27 Field Team Communication Office Field officer Top management Field officer VIP convoy approaching gate D, ETA 3 minutes. Location OK Tracking Back Vehicles People and roles Emergency Centre Team leader SEND TRAFFIC Gate ready. Instant Messaging Team communication Office staff Send Back Others Team members Messaging leverages data for group communications. Messaging is easy to extend to all users in the organisations (also those not on the radio network). Data-based messaging is also easy to integrate with databases and other automated systems.

28 Picture messaging on TETRA: From surveillance camera to terminal. Selecting the relevant information provides the most efficient results.

29 Example WAP push picture messaging application with images from database and surveillance video camera.

30 WAP image and information display application.

31 Alarm users Send tasks Update information Confirm receipt Paging: Alarm Update Confirm TETRA standard "Callout": You can send alarms with task information, clearly view updates, and confirm information reception.

32 Terminal User experience Client software End-to-end applications Network optimisation Network integration Server intelligence Business Logic IT integration Successful applications communicate with the user's IT systems An end-to-end solution for user needs.

33 TETRA GSM/3G Comparison of PMR (TETRA) (left) and GSM/3G (right) coverage. PMR network provides solid communications throughout. Source:

34 Mission critical Critical voice + data TETRA TETRA 2 Complementary networks Nice to have Bandwidth need TETRA provides the mission-critical narrow-band PMR network you can rely on. TETRA 2 (TEDS) offer even better bandwidth and capacity. Other networks can be used to complement TETRA for nice-to-have applications.

35 On-duty staff Virve (TETRA) Alarm messages Alarm routing from TETRA to GSM ACKs Legacy control room and dispatch Off-duty staff Volunteers GSM / 3G Catch Alarm from TETRA and forward it to selected GSM users. Receive acknowledgements from GSM and deliver them into the control room. Connect to all staff and volunteers as needed.

36 Narrow band IP Data rates? PMR data for real life application comms Round trip delays? Dropped packets? Protocols designed for fast fixed networks? Narrow band apps Optimise for PMR & radio Use suitable method Separate GUI from comms IP packet data is not optimal for all applications on narrow-band networks. TETRA has messaging (text, binary data, status) with group delivery, etc. for radio-efficient communications. Standardised message formats (eg LIP for AVL, unit alert) work across devices.

37 TETRA bandwidth is enough for smart apps TETRA is a narrow-band radio technology. Smart use of TETRA allows most applications. Operators can manage application behaviour. Leverage load control features e.g. cell service level.

38 500k 50k 1.5k Application optimization for TETRA networks relevant to-the-point information.

39 Smart TETRA applications A Case Study: TETRA does not have the bandwidth for pushing data to everybody? We can use Group SDS to efficiently push image and data. Image push becomes practical tool, even on TETRA1. Picture push to any number of radios: 14 seconds. Source: Portalify, Cassidian

40 Status Message Text message (SDS) Group SDS Packet data Application messaging WAP WAP Push Java PEI MDT Status updates, alarms, acknowledgements, other notifications (32k+ values) Database query, Push, Instant Messaging TETRA-specific efficient group data delivery Standard TCP/IP User-level acknowledgements, pictures Handheld browser applications* Push information to the field* Mobile Java applications* Peripheral Equipment Interface = serial port Mobile Data Terminals (PC) TETRA support data communications and application technologies from handheld to PDA to MDTs. Different types of applications work well by choosing a suitable technology from the TETRA features. TETRA has more options than just IP. *) Available from manufacturers on different devices

41 Big Screen = Big Data TETRA terminals include great data features. Big screens that can fit in your hand. Single device solution for both voice and data. Examples from Motorola, Sepura, EADS, Teltronic

42 TETRA Handheld radios offer application features. Data in your hand Bring applications to the whole field force Not just PDA or PC Use existing devices Single device for voice and apps! Competitive prices Applications on hand radios are being used by many field forces. Can also connect PDA of PC to TETRA radio for secure communications.

43 Peripherals becoming smarter and data-enabled. Bar code readers, RFID readers, cameras, smart card readers, etc. coming out. Example device from Stopnoise.

44 Pilot and trial phase Production phase Pilot and trial phase Test phase Test phase Production phase Production phase Production phase EU Presidency Test Production Test Production Deploying applications: Users typically start with one application, but will grow to multiple applications quickly. Provide them with a growth path for the future and plan for multiple applications. Example schedule from Police, Finland.

45 Leverage existing investment Networks Devices Get more out of what you have Leverage existing Higher return on investment access Information available in all situations Application projects are often low-cost with disproportionately large savings in expensive time and resources.

46 Quick information access Higher efficiency Update information from the field Remove unnecessary tedious work Concentrate in the important issues Higher efficiency in information access gives more results.

47 Access to relevant information Informed decisions Multi-database search with data mining Better situational awareness at C&C Happier workers Task-aware information access provides the information needed right now.

48 PMR Voice + Data = TETRA is the premier data-enabled PMR technology with network and terminal features enabling today's Information-enabled operations. TETRA is mature and provides a growth path for future data needs with TEDS, all this at competitive prices, today!

49 Leverage your PMR network from voice to data! TETRA Apps WG apps.tetra-association.com Hannu Aronsson

50 TETRA Apps WG apps.tetra-association.com Hannu Aronsson