Session Descriptions. Zuercher Suite Software Sessions

Transcription

1 Session Descriptions The Convenience of an App. The Power of Zuercher (Field Ops is an easy-to-use app that delivers critical information into the hands of first responders plus tools to make them more efficient. Come to this session to learn about Zuercher's newest mobility product.) the Zuercher Way (Join us to learn more about our proven call processing solution and the benefits it brings to your PSAP! We'll demonstrate how works with Zuercher Suite to empower your call takers to make fast, informed decisions.) Social Media How Many People Are You Connecting With? (This session will showcase how an agency has generated and maintained over 15k followers through various social media means and improved their community support.) Adapting to Shift Work (Do you struggle to sleep when the sun is out? Do you have a year s supply of Tums in your locker for those late-night heartburn attacks? Do your kids wonder what kind of mood you ll be in today? Guess what. You are NOT alone! Learn how to escape from the struggles of working shift work. Leave with practical tips you can put to use the moment you walk out the door!) The Right Response: Approaching Person Affected by Alzheimer s or Dementia (This session will provide insight for public safety professionals who encounter citizens with dementia or Alzheimer's or their caregivers. Learn more about how to handle those interactions from the state program director of the South Dakota Alzheimer's Association.) Understanding and Identifying Human Trafficking (The New Colossus will cover the basics of Human Trafficking in the US, including commercial sexual exploitation of children. This session will cover red flags, vulnerabilities, prevention, and intervention practices.) Active Shooter-Now What? (This session will feature how agencies developed an active shooter protocol from start to finish, and hear real-life stories of active shooter accounts. Learn how to incorporate Zuercher Suite into aiding with active shooter situations.) Police Recruiting in 2017 (Agencies will discuss the challenges faced and methods employed to recruit a new generation of officers.) Zuercher Suite Software Sessions Experienced Customers Wanted (This session is for agencies who have been with Zuercher more than two years. We will discuss and showcase how agencies have adapted to the software and ways to get the most out of your system.) Records Management: No Duplicates Allowed (Duplicate records can be a hassle. Use this session to learn new ways to clean up records and standardize the entry of names, vehicles, and addresses. Information needs to be accurate and dependable. Let us show you how to employ processes that will keep your data exceptional and organized.) NCIC: Don t Just Use it, Own It (We will be demonstrating and discussing a multitude of ways agencies can configure NCIC to work for them. This session will include Bulletin Alerts, NCIC Automation, Command Line driven Queries, and more!) Track Your Inmates: From the Control Room or On the Go (Inmate Activities are continuously being monitored and logged. Zuercher Suite has made this necessary documentation intuitive and user-friendly via bulk management, barcode scanning, scheduling activities ahead of time, and providing mobility via tablet support. This session includes review of all the latest Inmate Activity tracking enhancements as well as tips on using this feature within Zuercher Suite.)

2 Everything Minnesota: NIBRS, echarging, and more (We are working hard for our MN agencies to make sure they have the unique tools necessary to make their jobs easier. This session will cover our MN-specific features, interfaces, and recent enhancements such as echarging, NIBRS Updates, MOC Builder, Statute Updater and more.) Report Builder: Let's Get Back to Basics (This session is geared toward new users and experienced users alike. If you feel like you haven't been fully utilizing the report builder or have just recently gone live and aren't quite sure you've got a full grasp on the product, this session will teach basic reports from start to finish, using examples from existing agencies and areas you're most likely to report on.) Property and Evidence Made Easy, With Barcodes, Dashboards, and More (Property and Evidence Management and tracking can be a daunting task. Zuercher Suite has multiple ways to simplify this job at an agency by using barcodes and scanners, inventory auditing, bulk management, and Dashboards.) Creating CAD Templates That Work On the Move (This session will demonstrate best practices for using Mobile CAD Templates, configuration, and demonstrations of successful templates that save time and increase officer safety.) Creating Custom Fields and Reporting On Them (If you want to log data or track information that doesn t have a spot in Zuercher Suite, then custom fields and reporting may be what you re missing. This session will cover how to create a custom field and then report on it.) Zuercher Reporting and Excel: Making It Easy (Statistics are important, especially from a managerial perspective. This session will show several real life examples of how to use our Report Generator, both on its own and in conjunction with Microsoft Excel, to make gathering numbers simple and clean.) Roundtable: Zuercher Jail (This session is dedicated to sharing ideas and success stories and discussing industry trends. Attend this roundtable to take advantage of the experiences of your fellow Zuercher Jail users.) CAD Windows: Your Window Into Situational Awareness (This session is geared towards those users who have been using the system for a while and want a refresher/update in setting up and configuring their CAD Windows. We will discuss the CAD windows available and best recommendations in sizing, filtering, and configuration.) New to Zuercher Civil? This class is for you! (Did you start using Zuercher Civil this year or are you currently implementing Zuercher Civil? This is the session for you! We will review some of the basic features of Zuercher Civil Processes: Civil paper and Execution Categories, worksheets, and tracking civil service attempts.) Post Implementation Support - Let's Keep In Touch! (Whether you ve just recently gone live with the software or you ve been part of the Zuercher family for a long time, this session is for you! We ll show you around in the new Customer Service Center, talk about best practices for submitting tickets to Support, how Client Relations fits in, and much more. We know that you re our best source for feedback on how we can help you get the most out of your software and we re excited to talk about how we can keep in touch!) Stay Current With the New Features in Case Reports and Records (Want to make sure you are staying up to date with the new records features? This session will cover many of the features that have been added and discuss how these features can help with your daily operations. Topics include the ability to hide specific case report types, updates to the sex offender module, digital lineup, and much more.) Custom Dashboard Parts - Using Reports to Make the Dashboard Your Own (Did you know you can create custom dashboard parts from our Report Generator? In this session, we will discuss creative methods customers have used to create custom dashboard parts to improve their agency's processes.) CAD Unit Recommendation and What It Can Do For You (This session is for anyone that currently uses Unit Recommendation and wants to utilize it better, all the way to newly implemented agencies that aren't sure what it could do for them. This class will demonstrate how different agencies are using unit rec, different ways you can use unit rec, and we'll also go through a basic setup.)

3 Not Your Grandmother's CAD (A lot has changed in a year! This session will cover new CAD functionality and demonstrate how your agency can take advantage of it. Topics will include: Address Entry, Agency Specific Incident Codes, Bulletins, new commands, and updates to Run Cards!) Do More in Less Time With Zuercher ecitations (Explore ideas related to ecitation templates, quick access buttons, and other options to help quickly create ecitations. In addition, see some of the new features, including the ability to automatically import ecitations from Zuercher Extend.) Stay Scheduling: For Visitors That Check In and Out of the Incarceration Motel (Inmates that leave a jail facility periodically can be difficult to track. Zuercher Suite can help jails track weekenders, furloughs, electronic monitored, or drug court inmates via stay scheduling. Want to know how to track where they are, or when they're expected to check in or out? Don't miss this session!) Agency Administration: Unleash Your Organizational Potential! (Why Agency Administration? Come to this session to learn what we can get out of it and how it can truly help you.) Administrator Audits/Subscriptions: Be Audit You Can Be (This is a session for system administrators to learn best practices on database auditing and record subscribing. Subscriptions are a powerful tool in receiving immediate notification of changes to records. Why not take advantage of it? Also, learn to establish an agency process for software changes as they come out in each new release.) Charts and Graphs and Heat Maps, Oh My! (What do you do with all that great data that your Zuercher Suite has been compiling? Come to this session to find out how to run reports that include charts, graphs and heat maps. Practical examples will be shown and discussed.) Share Your Data With Portal (We will be discussing how to get the most out of your data and demonstrating different ways to get that data out, whether it is to another agency or the community.) Roundtable: Zuercher CAD (Interested in streamlining or improving your dispatch center operations? Join other Zuercher CAD users to discuss daily challenges and how CAD can solve them. Share success stories to learn.) Automate Everyday Tasks and Notifications with Zuercher Jail (Looking for new ways to automate processes in your facility? Join us to learn how to keep things moving using Jail Workflow to automatically generate notifications and assign tasks to staff. We'll also discuss how to use recurring reports as a notification tool and introduce new changes to Court Events that make tracking court appearances for your inmates even easier.) Generating Leads and Taking Names (Learn how to utilize Intelligence Cases and Investigative Leads to help solve crimes. This session will include a guest presenter who is utilizing these features at their agency to help manage their cases.) Zuercher CAD/MAP Integration: Let's Map It Out (This session is everything maps. Learn the ins and outs of everything that is Zuercher Map and how it functions alongside Zuercher CAD.) Roundtable: Zuercher Civil and Financial (Share success and struggles with others using Zuercher Civil and Zuercher Financial. Learn from other users of the software how they manage their system and offer advice for solutions. Awesome opportunity for networking with others doing similar work using the same software. Learn from the experts!) Roundtable: Zuercher Records (From case reporting and property and evidence management to warrant and protection order tracking, there s a lot to Zuercher Records and user conference attendees bring a lot of experience in these areas. This roundtable discussion is an opportunity to ask how other agencies that use Zuercher Records are doing things and share what s working for you.) Victim Notification: Never Miss an Alert! (Learn how agencies have adapted to new laws on Victim Notification within Zuercher Suite.) Classifying Inmates Your Way (From the new decision tree format to the updated classification screen displaying inmate behavioral history, a lot of your feature requests surrounding inmate classification have

4 been implemented over the last year. Attend this session to review the new options available to you and get tips on how to automate the classification process using Jail Workflow.) Keeping Private Data Private: Sealing, Redactions, and Expungements (We ll demonstrate different methods in Zuercher Suite to keep sensitive data private and different tools to manage it.) CAD: Every Second Counts (In an emergency, every second counts. Learn how to leverage Paging, Rip & Run, and Caller Location Query (CLQ) to reduce your workload while keeping your responders informed and your caller safe. Hear how one agency implemented CLQ in their community.) Civil: Making It Yours (Every agency handles their Civil processes a bit differently. This session will cover the unique and newer configuration items that you can use to make Civil your own.) LETG Software Sessions New LETG Features 1 (This session will showcase an overview of the new features within the LETG applications, including RMS, Civil, and the new Investigative Case Management (ICM) module) New LETG Features 2 (This session is a continuation of New Features 1 and will showcase additional new features within the LETG applications, including CAD, Field Reporting, SSRS Report Builder, and the new Community Data PIatform program.) LETG Update (Come hear about what where we ve been with LETG and where we re going.) ecitations Best Practices (Best practices for complemergitechng a citation within Field Reporting, Violation Admin management, and ecitation submissions.) Roundtable: New Jail (Come and learn about the features of the new LETG Jail and the customers that are currently using it.) NIBRS Integration with LETG RMS (NIBRS is the National Incident Based Reporting System that will be replaing CJRS. Come to this session to learn about the current status of the NIBRS integration with LETG RMS and what the next steps will be for your agency.) Expunging Records (Roseville Police Department will be showcasing their agency expungement process.) Roundtable: RMS (This Q/A session will focus on RMS functionality and how agencies use the system. Customer discussion will be encouraged.) Transitioning to Zuercher Suite (This session is for any customers that are interested in the transition process from LETG to Zuercher Suite. We'll also focus on the implementation process.) Dynaforms Tips and Tricks (This session will focus on best practices for using Dynaforms and form sharing.) Roundtable: CAD/Mobile (This Q/A session will focus on CAD and Mobile functionality and how agencies use their system. Customer discussion will be encouraged in this session.) Customer Best Practices (Come and listen to LETG customer representatives discuss best practices that their agencies are using.) Support Tips, Tricks, and Best Practices (Come and hear from one of our support staff who will provide some tips and tricks on best practices.) EmergiTech Software Sessions EmergiTech Update (Come hear about what where we ve been with EmergiTech and where we re going.) Operational Efficiencies and Abandoned Call Workflow (EmergiTech customers are invited to join us for a focus group discussion. In this session, you are invited to share with us your experiences with operations and workflow. How do you handle your abandoned calls? Tell us about the problems you would like your technology to solve.)

5 INTERCAse - Managing Case Investigation (EmergiTech's case management module can help administrators to manage the caseload efficiently. This session will show you the benefits of tracking investigations and investigator caseloads in INTERCAse.) Unit Recommendations: Run Cards This session will explore the difference between Unit Recommendations and Run Card Implementation. It will also discuss the fundamentals of setting up Unit recommendations and maintaining the setup over time.) Transition to Zuercher Suite (This session will lay out the steps to migrating from your EmergiTech solution to Zuercher Suite. We will discuss the benefits and incentives to upgrading and how we migrate your data and focus also on the implementation process.) Roundtable: INTERCad (Help us formulate the direction of the EmergiTech software. Discuss what's in 8.3 & 8.4. What would you include if you could? What would you remove? How would you prioritize?) Evidence Processing in INTERBADge (Are you getting the most out of evidence processing in INTERBADge? This session will demonstrate how INTERPRop can make the evidence technician's job less stressful.) Best Practices for Maintaining your Data (This session will cover the best practices for maintaining your data, including how to use master tables, merge business loc files and master name records, mark things inactive, and more.) INTERBADge - UCR and NIBRS: Explore the Basics and Upcoming Changes (Discover the basic setup, maintenance, and best practices, plus get the information you need about upcoming changes.) Zuercher Next Generation Migration (We'll focus on NG9-1-1 readiness, including steps to consider for preparing your PSAP for NG Learn the equipment and technical details of an NG9-1-1 migration.) INTERBADge - Ancillary Modules (Explore features and functions that you may not have used. Also, learn about new functionality within v8.2 for Wants/Warrants and Civil papers. See how these modules can help make your job easier.) Introduction to Insight Mapping with (This session is an introduction to Insight Mapping for mapping calls. Overview of our stand-alone call mapping product for EmergiTech IP9-1-1 customers.) INTERCad and INTERBADge - General Session (Get your questions answered, learn about upcoming features, and discuss shortcuts.) Roundtable: INTERBADge (Help us formulate the direction of the EmergiTech software. Discuss what's in 8.3 & 8.4. What would you include if you could? What would you remove? How would you prioritize?) IP9-1-1 New Features to v3.3 (Bring your questions and learn about newest features such as IRR, Texting, PSAP Staticial Reports, and more.) INTERCad - Faxing, Paging, Printing, and Other Options (This session will show how some of these advanced features in INTERCad can help you get the job done.)