Enterprise Mobility Landscape Wave II

Transcription

1 nterprise Mobility Landscape Wave II Strategic Marketing Custom Market Research pril 2014

2 Background & Methodology Objectives Qualification Criteria Methodology Cisco commissioned market research to better understand how mobility is impacting enterprises and their adoption of collaboration applications. ll respondents are manager or above IT Decision Makers (ITDMs) in companies with 100+ employees 1,000 web-based interviews International: United States, Germany, India Specific objectives include: Identify where organizations are with their mobility strategy Identify mobility initiatives and how these are supported Understand how mobility initiatives differ for customers, employees and partners Measure impact and challenges of mobility initiatives on enterprise and collaboration applications Must currently have employees who work remotely Must have involvement in purchase decisions for mobile solutions, services and devices Must have basic mobile access solutions in place (wireless access, VPN access or access to cloud solutions) Must currently have or plan to have a mobile device management solution in place pproximately 20 minutes in length Data collection took place February 11 March 11, 2014 US: 400 completes Germany: 300 completes India: 300 completes 2

3 Respondent Profile US Germany India INDUSTRY 20% 11% 9% 8% 8% MFG Finance/ Insurance Healthcare Gov Business/ Professio nal Svcs 22% 16% 15% 8% 8% MFG Construction Finance/ Insurance Transportation Gov 23% 9% 8% 7% 6% MFG Hospitality Utilities Healthcare Biz/ Pro. Svcs; Gov (Tied) JOB LVL 40% 36% 18% 7% xecutive Director Manager ngineer/ rchitect 67% 16% 12% 5% xecutive Director ngineer/ rchitect Manager 42% 31% 20% 7% xecutive Director Manager ngineer/ rchitect INT L OFFICS 52% have offices in more than one country 76% have offices in more than one country 33% have offices in more than one country COMPNY SIZ Mid-Market ( employees) 40% 60% nterprise (1,000+ employees) Mid-Market ( employees) 36% 64% nterprise (500+ employees) Mid-Market ( employees) 37% 63% nterprise (500+ employees) RMOT WORKRS % able to currently work remotely 27% 35% % expected to work remotely in 12 months % able to currently work remotely 27% 37% % expected to work remotely in 12 months % able to currently work remotely 30% 39% % expected to work remotely in 12 months 3

4 Summary of Findings

5 Mobility strategy and initiatives 39% Specific mobility initiatives in place, but no strategy 50% Organizationwide mobility strategy 65% of those with a mobility strategy believe it is converging with their cloud strategy 12% Invested in mobile technologies Those with a mobility strategy re more confident in their mobility security solution 96% vs. 85% STRTGY Have an easier time integrating mobile solutions into their IT infrastructure 76% vs. 62% STRTGY NO STRTGY NO STRTGY Top mobility initiatives: 67% 60% 57% Mobile security Top 5 mobility initiatives by country: Mobile security MDM VPN Wireless infrastructure Corp. mobile devices Mobile device management Mobile security MDM MM Desktop virtualization Mobile collab apps Mobile initiatives today are primarily for employees Mobile application management MIM MM MDM Multi-dev. workspace BYOD Security is not in India s top 5 mobility initiatives nd believe more strongly that employee mobility is a competitive advantage mployees Customers Partners 75% vs. 60% STRTGY NO STRTGY 92% 46% 43% nterprise sized organization are more likely to be supporting customers (50% vs. 39%) 5

6 mployee mobility Over three quarters of organizations are supporting corporate issued mobile devices and slightly less than half of organizations are supporting BYOD 89% 75% 72% 40% 57% in India 54% 40% Legend Laptop Smartphone Tablet Organizations in the US and Germany are more likely to support corporate issued smartphones and tablets CORPORT ISSUD 96% 84% 85% 88% 80% 84% 73% 52% 54% Corporate issued mployee owned Organizations are enabling employee mobility to: 65% 62% Major challenges enabling mobility are: Top Challenge in India Increase productivity Increase efficiencies Managing security risks Increased IT costs Secure user experience 54% 54% 53% 52% Improve customer service Save money Improve collaboration Improve employee satisfaction Nearly half say security risks can prevent them from moving forward with mobility initiatives 6

7 pps & resources extended to employees Most organizations have already extended apps and resources available in the office to laptops and while some are also being supported on smartphones and tablets today, the expectation is that this will grow significantly in the next few years Key capabilities are currently extended to Smartphones more than Tablets 73% 66% 50% 47% 37% 47% 32% 32% 35% 27% The US extends more apps and resources to mobile devices than Germany and India 14% 20% mail/ Calendar Collaborations pps Productivity pps Custom Business pps UC/ IP Telephony/ VoIP Virtualized Desktops Top 3 capabilities being extended to both devices today FUTUR Key capabilities will be extended to Tablets more than Smartphones in the future and device form will influence the types of apps and resources extended 96% 96% 86% 91% 83% 92% 82% 89% 84% 87% 75% 86% mail/ Calendar Collaborations pps Productivity pps Custom Business pps UC/ IP Telephony/ VoIP Virtualized Desktops Top 3 capabilities to be extended to both devices in the future 7

8 Customer mobility Organizations are using mobility to: Organizations are reaching customers by allowing mobile access to: Increase customer satisfaction Increase customer loyalty Improve brand reputation 61% 66% 66% 59% 57% 56% Mobile websites Mobile apps On-site Wi-Fi Improve brand recognition 59% nterprise sized organizations are more focused on reputation while mid-market is focused on building recognition Similar to employee based mobility initiatives, security is an ITDM s biggest concern Today, only 45% are using mobility specifically to encourage immediate purchases Data security and privacy Technical complexity Compliance and regulatory This differs in India, where 65% businesses are using mobility to increase revenue per customer Data storage and analysis is a significant challenge outside the US 42% 46% 60% Rank #6 #2 #2 8

9 Mobile collaboration applications Organizations have adapted nearly a third of their applications for mobile deployment now and plan to increase that amount in the future Over the next 12 months 31% 42% 2014 FUTUR Behind / calendar, collaboration apps are the second most common type of app or resource being extended to mobile devices nd this trend is expected to continue in the future available via vailable in the future vailable in the Office 75% 77% 50% 47% Laptop Smartphone Tablet 98% 86% 91% Laptop Smartphone Tablet Organizations are using a variety of collaboration apps on mobile devices: 28% 19% 12% These apps are primarily accessed by employees 11% mployees Customers Partners 92% 41% 39% Primary benefits of collaboration apps: Primary challenges 64% 61% with collaboration apps: 54% 49% Increased productivity More effective communication Increased IT costs Managing risk 9

10 Reaction to Mobile Workspace concept 51% interested in the concept 77% 75% 68% Found it relevant Found it compelling Found it differentiated This solution seems to address most of the concerns we currently have and can result in providing seamless and consistent experience to our employees and customers without compromising on security. 41% 20% 12% 41% believe Cisco is the most credible provider of the network, security, collaboration, data center and management technologies needed in the mobile workspace solution ITDMs believe Cisco would be most successful partnering with Microsoft and IBM to deliver the enterprise mobility management software and desktop virtualization software component of the solution 26% 24% 10% 10% 10% 10% Organizations would prefer this solution be delivered as a service 26% Onpremise 30% Hybrid 41% Cloudbased/ SaaS 10

11 Purchase process for mobile technologies Demand for Mobility is primarily internally driven Internal xternal 94% 54% Organizations purchase mobility solutions from a variety of sources: 53% 51% Directly from the manufacturer Through a telecom service provider The top factors considered when selecting a brand for a mobility technology are: Value Product features IT mployees xecutives Specific BU s Customers Competitors Regulations 45% 40% Through a local dealer/reseller Through cloud XaaS providers Compatibility with installed base 23% of IT budget was set aside for mobility initiatives during the previous fiscal year 62% expect their mobility budget to increase in the next 12 months Organizations need external expertise for their mobility initiatives, primarily in design Designing 43% Organizations are spending budget on a variety of mobility initiatives, the top three include: Mobile security solutions Mobile devices Mobile applications Mobility funding: 20% Both 24% LOB 56% IT Deploying Planning Managing 20% 32% 31% 11

12 Mobility in India looks very different India s approach to mobility appears to be more strategic easier to implement more secure but the reality is that they are doing less than their US and German counterparts nterprises represented in India are smaller Organizations in India are using fewer apps India has also extended fewer corporate apps and resources to mobile devices 1,000-2,499 employees 17% 10% 25% 2,500-4,999 employees 15% 21% 9% 5,000+ employees 28% 12% 6% nd less likely to have multi-national coverage 53 apps 21 apps vailable via Smartphone US Germany India 84% 71% 53% 58% 44% 41% 40% 39% 28% mail/ Calendar Collaborations pps Productivity pps 77% 65% 43% 53% 49% 52% 52% 35% 31% 52% 76% 33% 10 apps vailable via Tablet mail/ Calendar Collaborations pps Productivity pps 12

13 Overall Organizational Mobility

14 Organizational mobility strategy US () Germany (B) India (C) 12% We have invested in technologies that enhance mobility 39% 10% 51% 44% C 8% 47% 33% 18% B 50% 39% We have specific mobility initiatives in place 50% We have an organizationwide mobility strategy Mid-Market () 12% 12% nterprise (F) 41% 47% 37% 51% Q1. Which of the following statements best describes your organization s approach to supporting mobility? Base Sizes: Total = 1,000; US = 400; Germany = 300; India = 300; Mid-Market = 388; nterprise = 612 Letters denote significant difference at 95% confidence with higher score noted 14

15 Organizational approach to mobility Tactical (0 to 4) Neutral (5) Strategic (6-10) 11% 2% 87% US 19% 2% 79% Mid-Market 12% 3% 85% Germany 11% 2% 87% nterprise 11% 1% 89% India 100% Q2. How would you describe your organization s approach to mobility? (11-point sliding bar rating scale; 0-4 = Tactical, 5 = Neutral, 6-10 = Strategic ) Base Sizes: Total = 1,000; US = 400; Germany = 300; India = 300; Mid-Market = 388; nterprise =

16 ase of integrating mobility solutions Difficult and complex (0 to 4) Neutral (5) asy and straightforward (6 to 10) 30% 1% 69% US 46% 1% 53% Mid-Market 27% 1% 72% Germany 30% 1% 69% nterprise 32% 1% 67% India 9% 1% 90% Q3. Integrating mobility solutions into your organizations infrastructure is? (11-point sliding bar rating scale; 0-4 = Difficult and complex, 5 = Neutral, 6-10 = ast and straightforward ) Base Sizes: Total = 1,000; US = 400; Germany = 300; India = 300; Mid-Market = 388; nterprise =

17 Organizational attitudes towards mobility US () Germany (B) India (C) Mid-Market () nterprise (F) llowing employees to work from anywhere is a competitive advantage 67% 61% 59% 85% 63% 70% nabling mobility fosters greater collaboration among employees 66% 56% 62% 83% 63% 67% Delivering a complete workspace environment to workers 61% 48% 56% 84% 58% 63% Upgrading our network infrastructure will be critical to enabling mobility 61% 50% 56% 81% B 59% 62% Our approach to mobility is converging with our cloud strategy 56% 45% 43% 85% 54% 58% Mobility infrastructure requirements are driving partner/vendor decisions 53% 37% 43% 85% 50% 55% We are pushing all our mobility solutions to the cloud 52% 37% 41% 82% 53% 51% BYOD is an inconvenience that we have to deal with 42% 26% 32% 74% 44% 41% Base sizes: Total = Top response Q15. To what extent do you agree or disagree that each of the following statements represents your organization? (Top 3 box on a 11-point sliding bar rating scale reported) Letters denote significant difference at 95% confidence with higher score noted 17

18 Specific organizational mobility initiatives 67% 60% 57% 54% 53% 53% 52% 51% 51% Mobile security Mobile device management (MDM) Mobile applications management (MM) Desktop virtualization Wireless infrastructure 49% 48% 46% 46% 45% Mobile collaboration applications Corporate issued mobile devices pplication virtualization mployee owned mobile devices (BYOD) 37% 34% 34% 33% Mobile information/ content management (MIM) Mobile enterprise application platform VPN Multi-device workspace mobility Unified communications/ VoIP mployee device and application self services nterprise application storefront Mobile operator spend management Video on mobile devices Total = 1000 US Germany India Mid-Market nterprise (F) Mobile security Mobile security MIM Mobile security Mobile security MDM MDM MM MDM MDM VPN MM MDM MM MM Wireless infrastructure Desktop virtualization Multi-device workspace Wireless infrastructure Mobile collaboration apps Corp. mobile devices Mobile collaboration apps BYOD pplication virtualization Desktop virtualization Q4. Which of the following are a part of your organization s mobility initiatives or goals? 18

19 On premise versus cloud based mobility services On premise Cloud based Total SCURITY DSKTOP/PP VIRTULIZTION MOBIL COLLBORTION PPS 67% 21% 43% 90% on premise or cloud based 60% 15% 39% 85% on premise or cloud based 54% 16% 46% 84% on premise or cloud based 86% 64% 74% 95% on premise or cloud based 81% 61% 71% 91% on premise or cloud based 76% 62% 77% 91% on premise or cloud based MOBIL UNIFID COMM MGMT MOBIL INFORMTION MGMT NW CCSS POLICY MGMT 61% 15% 38% 84% on premise or cloud based 56% 15% 41% 81% on premise or cloud based 53% 12% 38% 79% on premise or cloud based 82% 60% 70% 92% on premise or cloud based 74% 58% 73% 90% on premise or cloud based 74% 58% 72% 89% on premise or cloud based MOBIL DVIC MGMT MOBIL PP MGMT MOBIL WB/VIDO CONFRNCING 60% 16% 43% 87% on premise or cloud based 54% 14% 42% 82% on premise or cloud based 52% 16% 43% 79% on premise or cloud based 81% 61% 74% 94% on premise or cloud based 78% 60% 73% 90% on premise or cloud based 73% 57% 73% 89% on premise or cloud based Q38. Which of the following mobility services do you currently deploy on premise and which do you deploy using a cloud based service? ; Q39. nd, which of the following mobility services are you planning to deploy in the next 12 months?; Ranked by currently deployed on premise; Base size: Total =1,000 19

20 Confidence in mobility security solution Not at all confident (0 to 4) Neutral (5) xtremely confident (6 to 10) 9% 91% US 17% 1% 82% Mid-Market 10% 1% 89% Germany 6% 94% nterprise 8% 92% India 1% 99% Q26. How confident are you in the mobility security solution your organization has in place? (11-point sliding bar rating scale; 0-4 = Not at all confident, 5 = Neutral, 6-10 = xtremely confident ) Base Sizes: Total = 1,000, US = 400; Germany = 300; India = 300; Mid-Market = 388; nterprise =

21 In-house expertise for mobility initiatives US () Germany (B) India (C) Mid-Market () nterprise (F) Have expertise in-house to plan mobility initiatives 67% C 66% C 78% 57% 61% 70% Have expertise in-house to design mobility initiatives 55% 44% C 75% 49% 49% 58% Have expertise in-house to deploy mobility initiatives 66% 67% 69% 62% 61% 69% Have expertise in-house to manage mobility initiatives 77% 76% 81% 75% 73% 80% Q50/Q51/Q52/Q53. Does your organization have the expertise in house to plan/design/deploy/manage all of your mobility initiatives? Base Sizes: Total = 1,000; US = 400; Germany = 300; India = 300; Mid-Market = 388; nterprise = 612 Letters denote significant difference at 95% confidence with higher score noted 21

22 Organizational focus on mobility 46% 43% 92% 92% support employees with mobility initiatives 46% support customers with mobility initiatives 43% support partners with mobility initiatives Base sizes: Total = 1000 Base sizes: Total = 1000 Base sizes: Total = 1000 IMPORTNT TO ORG. SUCCSS Delivering mobile applications for employees Supporting employee mobile devices 81% 75% Delivering mobile applications for customers Supporting customer mobile devices 83% 79% Delivering mobile applications for partners Supporting partner mobile devices 80% 80% Base sizes: Total = 914 Base sizes: Total = 467 Base sizes: Total = 422 Q5. nd who is your organization supporting with its mobility initiatives?; Q6. How important are the following mobility initiatives or objectives to your organization s success? (Top 2 box very or extremely important on a 5- point scale reported) Letters denote significant difference at 95% confidence with higher score noted 22

23 mployee Mobility 92% support employees with mobility initiatives Respondents were instructed to consider their employees to be their faculty, administrative and facility staff

24 Devices supported on organization resources and networks US () Germany (B) India (C) Mid-Market () nterprise (F) CORPORT ISSUD Smartphones Tablets Laptops 75% 72% 89% 88% B C 84% B C 96% B C 80% C 73% C 52% 54% 84% 85% 64% 81% 67% 75% 86% 91% Base sizes: Total = Smartphones 54% 56% B 46% 61% B 49% 57% MPLOY OWND Tablets Laptops 40% 40% 43% B 35% 43% 32% 33% 57% 41% 40% 42% 38% Base sizes: Total = DO NOT SUPPORT ITHR Smartphones Tablets Laptops 1% 6% 13% 38% of these plan on supporting smartphones in the future (n = 55) 57% of these plan on supporting tablets in the future (n = 126) 1% 3% 17% 6% 7% 29% 0% 1% 1% 11% F 3% 15% 12% 1% 1% Q16. Which of the following mobile devices does your organization currently support on its corporate resources and networks?; Q17. Which of the following mobile devices does your organization plan on supporting on its corporate resources and networks in the future? Base sizes: Total = Letters denote significant difference at 95% confidence with higher score noted Top response 24

25 mployees with access to corporate network US () Germany (B) India (C) Mid-Market () nterprise (F) Managers/Supervisors 76% 77% B 70% 80% B 76% 76% xecutives 76% 77% 73% 77% 75% 76% Field personnel 68% 61% 73% 72% 66% 69% Sales Personnel 57% 55% 62% 55% 52% 60% Facilities Personnel 40% 32% 28% 61% 39% 40% Corporate applications or network resources are available to all staff 7% 14% B C 4% 1% 6% 7% Base sizes: Total = Top response Q23. Which of the following types of employees have access to corporate applications or network resources on their mobile devices? Letters denote significant difference at 95% confidence with higher score noted 25

26 ccess to applications and network resources provide access Planning to provide access In the next year 1 to 2 years 2+ years Total Network File Server ccess Productivity pps Intranet mail/ Calendar Collaboration pps nterprise pps Video Conferencing Custom Business pps UC/ IP Telephony/ VoIP Virtualized Desktops vailable in the Office 77% 76% 76% 76% 75% 74% 74% 69% 68% 68% xtended to Laptop 22% 76% 17% 82% 21% 77% 16% 84% 21% 77% 25% 72% 25% 70% 22% 75% 35% 60% 34% 63% xtended to Smartphone 51% 27% 46% 37% 45% 41% 23% 73% 36% 50% 54% 26% 50% 29% 50% 32% 49% 35% 14% 61% xtended to Tablet 52% 35% 45% 47% 50% 43% 30% 66% 44% 47% 57% 30% 55% 33% 57% 32% 60% 27% 66% 20% Q19/Q20. Which of the following corporate applications or network resources are available to employees at your organization while in the office/ on mobile devices?/ Which of the following corporate applications or network resources are you planning to make available on mobile devices and what is the timeframe for making them available? Base size: Total = 1,000 26

27 Outcomes from business to employee mobility 65% 62% 54% 54% 53% Most important to organization 52% 19% 15% 12% 10% 10% 7% Increased productivity Increased efficiencies 45% 46% Improved customer service Cost savings Improved collaboration/ reduced response times 39% 35% 31% Delivering a secure, consistent experience across devices 33% 8% 5% 5% 3% 3% 2% Increased employee satisfaction/ retention Process/ workflow innovation Product/service innovation ttracting top talent Reduced carbon footprint Reduced physical office space Total = 1000 US Germany India Mid-Market nterprise Increased productivity Increased efficiencies Increased productivity Increased productivity Increased productivity Increased efficiencies Increased productivity Customer service Increased efficiencies Increased efficiencies Cost savings Customer service Improved collaboration Improved collaboration Cost savings Customer service Improved collaboration Increased efficiencies Customer service Customer service Secure, consistent experience mployee satisfaction/retention mployee satisfaction/retention mployee satisfaction/retention Secure, consistent experience Q13. What are you trying to accomplish as an organization by enabling business to employee (B2) mobility?; Q14. nd which is most important to your organization? 27

28 Challenges associated with mobility 53% 51% Challenge is great enough to prevent them from moving forward with a mobility initiative 42% 39% 38% 37% 35% 35% 26% 25% 15% 15% 18% 17% 15% 16% Managing security risks Increased IT infrastructure costs Delivering a secure, consistent user experience across devices anywhere Network complexity Increased costs and complexity of BYOD Compliance with industry regulations Implementation, support and mobile carrier costs Increased network loads due to additional services/ apps 35% 35% 34% 34% 32% 32% 31% 29% 29% 14% 13% 14% 15% 14% 14% 13% 12% 13% Speed of rolling out services and applications Network/device policy provisioning and management Business justification, ROI quantification Mobile app dev. costs, resources and time to market Integrating employee owned devices Leveraging existing infrastructure investments bility to rapidly modify operating models Lack of customized mobile apps for my business Lack of mobile applications Total = 1000 US Germany India Mid-Market nterprise Managing security risks Managing security risks Increased IT inf. costs Managing security risks Managing security risks Increased IT inf. costs Increased IT inf. costs Mobile carrier costs Increased IT inf. costs Increased IT inf. costs Consistent user experience Network complexity Costs and complexity of BYOD Network complexity Consistent user experience Network complexity Costs and complexity of BYOD Increased network loads Consistent user experience Network complexity Compliance Compliance Mobile app dev. costs Costs and complexity of BYOD Costs and complexity of BYOD Q24. What major IT challenges have you encountered or do you expect to encounter as you think about enabling greater mobility for your organization?/ Q25. nd are any of these challenges great enough to prevent you from moving forward with mobility initiatives? 28

29 Customer Mobility 46% support customers with mobility initiatives Respondents were instructed to consider their customers to include students, patients, travelers/guests, spectators and constituents in addition to traditional customers

30 Customer solutions implemented Have implemented Plan to implement Do not plan to implement Don t know US () Germany (B) India (C) Mid-Market () nterprise (F) Mobile website 59% 35% 4% 2% 72% 50% 55% 49% 64% Mobile application for accessing company information* 57% 35% 7% 2% 64% C 60% C 47% 49% 61% On-site customer Wi-Fi access* 56% 33% 9% 1% 64% C 57% 47% 50% 59% Mobile application for purchasing products or services* 52% 33% 14% 2% 52% 55% 49% 37% 59% nhanced cyber security features 51% 41% 6% 2% 55% C 59% C 41% 49% 52% Mobile application with locationaware functionality 44% 41% 12% 3% 42% 39% 52% B 39% 47% Mobile application with identityaware functionality 44% 45% 9% 2% 44% 46% 43% 37% 48% Mobile application for real-time technical support 44% 42% 11% 3% 43% 45% 43% 38% 47% Mobile application for loyalty programs* 35% 44% 18% 2% 35% 34% 37% 29% 39% Base sizes: Total = *Response text worded differently for education, please see notes. Q8/Q9. Which of the following business to consumer (B2C) mobile solutions or functionalities has your organization implemented or does your organization plan to implement to help you meet your business objectives as they relate to customers? (sked of those who support customer mobility initiatives; have implemented reported in tables). Letters denote significant difference at 95% confidence with higher score noted Top response 30

31 Timeframe for implementing customer mobility solutions US () Germany (B) India (C) Mid-Market () nterprise (F) Within 6 months 23% 24% 21% 23% 16% 26% 7-12 months 51% 47% 52% 53% 50% 51% months 21% 20% 24% 19% F 29% 17% months 5% B 8% 2% 5% 5% 5% More than 24 months 0% 0% 1% 0% 0% 1% Q10. What is the time frame for supporting these mobile solutions on your organization s network? (sked of those planning to implement customer solutions); Base Sizes: Total = 419; US = 126; Germany = 127; India = 166; Mid-Market = 151; nterprise = 268 Letters denote significant difference at 95% confidence with higher score noted 31

32 nalytic tools used US () Germany (B) India (C) Mid-Market () nterprise (F) NT: ny analytics 95% 88% 96% 98% 92% 95% Online analytics 76% 74% 78% 75% 73% 77% Onsite location analytics 65% 60% 70% 64% 58% 68% Social analytics 62% 53% 64% 69% 60% 64% Q11. Does your organization have any of the following mobility analytics solutions in place? (sked of those who support customer mobility initiatives) Base Sizes: Total = 467; US = 151; Germany = 148; India = 168; Mid-Market = 163; nterprise = 304 Letters denote significant difference at 95% confidence with higher score noted 32

33 Business outcomes from the use of mobility US () Germany (B) India (C) Mid-Market () nterprise (F) Increase customer satisfaction 66% 76% C 66% 58% 58% 70% Increase customer loyalty 66% 73% C 65% 61% 63% 68% Improve brand reputation 61% 61% 57% 64% 51% 65% Improve brand recognition 59% 66% B 49% 60% B 58% 59% ngage/capture new customers 58% 56% 56% 62% 47% 63% nable new product/service offerings 57% 61% 50% 60% 51% 60% Increase revenue per customer 56% 53% 50% 65% 47% 60% Increase customer mind-share 53% 51% 50% 58% 46% 57% Differentiate customer experience 51% 57% 49% 48% 46% 54% ncourage immediate purchases 45% 44% 43% 46% 46% 44% Base sizes: Total = Top response Q7. Which of the following customer related business outcomes are you expecting to enable using mobility? (sked of those who support customer mobility initiatives) Letters denote significant difference at 95% confidence with higher score noted 33

34 Concerns about customer mobility initiatives US () Germany (B) India (C) Mid-Market () nterprise (F) Customer data security and privacy 64% 68% B 60% 63% 63% 65% Technical complexity 51% 52% 46% 56% B 49% 52% Compliance and regulatory 50% 56% B 41% 52% B 50% 50% Data storage and analysis 49% 42% 46% 60% 45% 50% Mobile user experience 48% 52% B 33% 57% B 48% 48% Bandwidth and content delivery 43% 46% B 30% 54% 41% 45% Integrations with CRM solution 42% 34% 43% 53% 41% 43% Web-based real-time communications over mobile 40% 32% 35% 54% 38% 40% Data center infrastructure performance for m-commerce* 39% (N=968) 34% 33% 52% 37% 40% Base sizes: Total = Top response Q12. Which concerns, if any, does your organization have with supporting customer mobility initiatives? * Response not asked of those in education Letters denote significant difference at 95% confidence with higher score noted 34

35 Mobile pplications and Delivery

36 Percent of existing applications adapted to mobile US Germany India 53 pps. 31% 21 pps. 28% 10 pps. 33% 29 verage # of applications used at org. 31% 42% Current Mean % of applications currently adapted to mobile devices 42% Mid-Market 40% nterprise 44% Future Mean % of applications adapted 12 months from now 16 pps. 30% 42% 37 pps. 31% 42% Q21. pproximately how many applications (custom business, enterprise, productivity, etc.) does your organization currently use?; Q22. pproximately what percent of your existing applications have been adapted/will be adapted to mobile devices?; Base Sizes: Total = 1,000; US = 400; Germany = 300; India = 300; Mid-Market = 388; nterprise =

37 Current application delivery method US () Germany (B) India (C) Mid-Market () nterprise (F) HTML5 Mobile pps 49% 39% 53% 60% 43% 54% Cloud-based/ SaaS pps 48% 44% 42% 59% 45% 50% Web to HTML5 Conversion 44% 33% 41% 62% 46% 43% Virtual desktops 40% 37% 46% 39% 40% 41% Native Mobile pplications 39% 42% 38% 37% 33% 43% Virtual pps/pp Streaming 36% 31% 35% 45% 34% 38% Hybrid pps 17% 17% 17% 18% 13% 20% Don t know 3% 6% B C 2% 0% 3% 3% None of these 2% 3% 1% 1% 4% F 1% Base sizes: Total = Top response Q30. Which of the following methods does your organization use to deliver mobile applications? Letters denote significant difference at 95% confidence with higher score noted 37

38 Future application delivery methods US () Germany (B) India (C) Mid-Market () nterprise (F) HTML5 Mobile pps 48% 40% 50% 56% 43% 51% Cloud-based / SaaS pps 52% 52% 53% 51% 51% 53% Web to HTML5 Conversion 40% 33% 41% 49% 42% 39% Virtual desktops 45% 39% 50% 48% 42% 47% Native Mobile pplications 38% 39% 37% 38% 35% 40% Virtual pps/pp Streaming 41% 39% 40% 45% 38% 43% Hybrid pps 30% 27% 33% 33% 22% 35% Don t know 5% 9% B C 3% 0% 5% 4% None of these 2% 2% 2% 1% 4% F 0% Base sizes: Total = Top response Q31. nd which delivery methods do you plan to use in the next 12 months? Letters denote significant difference at 95% confidence with higher score noted 38

39 Importance of roaming on public and enterprise networks US () Germany (B) India (C) Mid-Market () nterprise (F) Seamless roaming for data applications 70% 66% 63% 83% 68% 72% Seamless roaming for voice applications 65% 59% 54% 84% 61% 68% Seamless roaming for video applications 58% 44% 49% 84% 58% 58% Q37. How important are each of the following for the mobile applications in your organization? (Top 2 box very or extremely important on a 5-point scale reported) Base Sizes: Total = 1,000, US = 400; Germany = 300; India = 300; Mid-Market = 388; nterprise = 612 Letters denote significant difference at 95% confidence with higher score noted 39

40 Collaboration apps used on mobile devices ny mention of company or product 28% 33% 26% 24% 19% 13% 12% 34% 12% 7% 0% 30% 11% 15% 5% 13% 6% 7% 2% 8% 5% 6% 5% 4% Q33. Please list the collaboration applications your organization is currently using on mobile devices or plans on using in the future. (sked of those with collaboration applications in the office or on any mobile device) Base Sizes: Total =

41 Users accessing mobile collaboration applications US () Germany (B) India (C) Mid-Market () nterprise (F) mployees 92% B C 96% 86% B 91% 90% 92% Customers 41% 30% 47% 50% 35% 46% Partners 39% 34% 45% 39% 35% 41% Q34. Who is accessing your mobile collaboration applications? (sked of those with collaboration applications in the office or on any mobile device) Base Sizes: Total = 971, US = 387; Germany = 292; India = 292; Mid-Market = 374; nterprise = 597 Letters denote significant difference at 95% confidence with higher score noted 41

42 Benefits from the use of mobile collaboration applications US () Germany (B) India (C) Mid-Market () nterprise (F) Increased productivity 64% 67% 63% 63% 62% 66% More effective communication 61% 58% 60% 65% 61% 60% Faster execution 52% 51% 51% 55% 54% 51% Increased flexibility to work from anywhere 52% 53% 47% 56% B 48% 55% Faster decision-making 51% 48% 46% 61% 48% 54% Better decision-making 48% 44% 41% 59% 42% 51% Increased employee satisfaction 46% 38% 48% 56% 46% 47% Greater alignment between employees and customers 37% 30% 29% 53% 35% 37% Greater alignment between employees and partners 35% 26% 33% 49% 34% 35% Base sizes: Total = Q35. How has your organization benefited, or do you expect your organization to benefit, from mobile collaboration applications? (sked of those with collaboration applications in the office or on any mobile device) Top response Letters denote significant difference at 95% confidence with higher score noted 42

43 Challenges with mobile collaboration applications US () Germany (B) India (C) Mid-Market () nterprise (F) Increased IT costs 54% 52% 48% 62% 51% 55% Managing risk associated with increased access to data/information 49% 50% 45% 53% B 49% 49% Quality of user experience across multiple platforms/devices 45% 42% 41% 53% 44% 45% Increased network loads 42% 36% 36% 57% 41% 44% Interoperability of mobile applications 41% 35% 37% 52% 38% 43% Compliance with industry regulations 39% 37% 31% 50% 39% 39% Decreased productivity due to interruptions 26% 13% 28% 42% 30% 24% Base sizes: Total = Q36. What challenges has your organization experienced, or would you expect to experience, when using mobile collaboration applications? (sked of those with collaboration applications in the office or on any mobile device) Top response Letters denote significant difference at 95% confidence with higher score noted 43

44 pproach to purchasing mobile applications US () Germany (B) India (C) Mid-Market () nterprise (F) PPROCH TO MOBIL PPLICTIONS We purchase pre-packaged 3 rd party applications Base sizes: Total = % 60% 62% 60% 62% 61% We purchase custom-built mobile applications 53% 51% 57% 54% 47% 58% We design in-house custom mobile applications 47% 51% C 48% C 39% 45% 47% PURCHSING MOBIL PPLICTIONS* Directly from the manufacturer Base sizes: Purchase Mobile pps = % 62% C 63% C 43% 51% 60% Through an app store 49% 43% 44% 63% 51% 48% Through a telecommunications service provider 49% 40% 48% 61% 50% 49% Through a local dealer/distributor/ reseller/value added reseller 46% 40% 47% 52% 52% F 43% CUSTOM MOBIL PPLICTIONS** Base sizes: Purchase Custom Mobile pps = We purchase around our business needs and adjust infrastructure as needed 56% 55% 51% 61% 57% 55% We purchase around our current infrastructure Q27. Which of the following describes your organization s approach to mobile applications?; Q28. From where does your organization currently purchase mobile applications? (*sked of those who purchase mobile applications at Q27); Q29. Which of the following best describes how your organization approaches custom mobile applications? (**sked of those who purchase custom mobile applications at Q27) 44% 44% 49% 38% Letters denote significant difference at 95% confidence with higher score noted 41% 45% Top response 44

45 Importance of mobile support when purchasing an app US () Germany (B) India (C) Mid-Market () nterprise (F) xtremely important 32% 26% 25% B 47% 29% 34% Very important 34% 34% 34% 34% 32% 35% Important 19% 18% C 25% 13% 21% 18% Somewhat important 14% C 20% C 15% 3% 16% 12% Not at all important 1% 1% 1% 0% 1% 1% Q32. When purchasing an application for your organization, how important is mobile device support? Base Sizes: Total = 1,000, US = 400; Germany = 300; India = 300; Mid-Market = 388; nterprise = 612 Letters denote significant difference at 95% confidence with higher score noted 45

46 Mobile Workspace Solution

47 Comprehensive Mobile Workspace Solution CONCPT DSCRIPTION The Mobile Workspace Solution enables businesses and IT to embrace transitions in end user computing by simplifying delivery of complete mobile workspace environments that are productive, flexible, collaborative and secure. The solution delivers increased business efficiency and agility by providing users with consistent, seamless and secure access to any combination of applications, content and communications on any mobile or fixed device in any location across any wired or wireless/mobile network. The comprehensive solution backed by validated designs, services and a solution roadmap combines Company s network, security, collaboration, data center and management technologies with Company B s enterprise mobility management software (including MDM, MM and MIM) and desktop virtualization software to deliver an end-to-end mobile workspace solution that meets users evolving mobility and device needs. IT Benefits: Integrated mobile workspace solution that uniquely brings together the complete technology stack required to securely host, manage and deliver apps, communications and data Best in class technologies building on Company s Networking, Security, Data Center and Collaboration technologies together with Company B s mobile enterprise management and virtualization technologies Faster, simpler planning and deployment of workspace solutions with modular architecture, validated designs, systems roadmap, end-to-end support and services Reduced mobile application costs and time to market with seamless support for all application delivery models (native, web, HTML5, virtual, SaaS) Business Benefits: Robust support for enterprise mobility and BYOD with the only complete hardware, software and services mobile workspace solution designed to meet all application and work-style needs nhanced compliance and risk mitigation enabled by centralized control of devices, data, applications, communications and infrastructure with comprehensive integrated security Lower cost and improved ROI realized by an optimized infrastructure, simplified operations and investment protection to best meet different work styles User Benefits: Seamless mobile workspace experience across multiple devices with consistent access to all applications, data and collaboration services from any location Choice, freedom and flexibility to be successful and productive anywhere on any device to best meet different work styles 47

48 Interest in Mobile Workspace Solution concept US () Germany (B) India (C) Mid-Market () nterprise (F) Interest in solution 51% 39% 47% 72% 45% 55% Solution is relevant to my organization 77% 72% 68% 92% 73% 79% Solution is compelling 75% 70% 75% 82% 72% 77% Solution is differentiated 68% 59% 62% 87% 63% 71% RSONS FOR INTRST This solution seems to address most of the concerns we currently have and can result in providing seamless and consistent experience to our employees and customers without compromising on security. US Security, simple, BYOD, MDM, SaaS, virtual support have all that is needed India Provides a complete mobile work environment and the needs and possible problems are solved comprehensively Germany Productivity will increase. Solution is flexible and secure. Customer will benefit and business will increase. Fast and rapid growth with ease of management. India It would simplify the process by having a single company to handle all of our mobile and cloud based futures. US Seems to be comprehensive and complete I generally look at new offers of this kind in order to find ways to improve things for our company. - Germany Base sizes: Total = RSONS FOR LCK OF INTRST We have a solution already in place. US We still have to look more intensely into this concept and we will have to go through what would be interesting for us. Germany With an org that is the size of mine, it will be difficult to implement. US This would be a big shift in the current mobile structure of our company and would require a lot of preparation and restructuring. - Germany BYOD compliance has been a bottle and a classical case of technology lock in for us. - India We are never going to initiate BYOD there s a security issue involved in anything to which we cannot control accessibility, reliability and compatibility with our proprietary systems. We are not going to allow mobility without secure compliance to our strict standards. - US Top response Q40. Based on the description you just read, how interested would you be in adopting this solution for your organization? (Top 2 box very or extremely interested on a 5-point scale reported); Q42. nd to what extent do you agree or disagree that this solution is.? (Top 2 box agree or strongly agree on a 5-point scale reported) Letters denote significant difference at 95% confidence with higher score noted 48

49 Brand with expertise for Mobile Workspace Solution US () Germany (B) India (C) Mid-Market () nterprise (F) Cisco 41% 44% C 40% 37% 42% 40% HP 20% 11% 21% 32% 19% 21% T&T 12% 15% B 9% 12% 12% 12% Verizon 7% 12% B C 5% 3% 7% 7% Juniper 6% 5% 7% 9% 8% 6% Huawei 4% 0% 6% 6% 3% 4% Brocade 1% 1% 4% C 1% 2% 1% ruba 1% 1% 1% 1% 1% 1% Ruckus 1% 0% 2% C 0% 0% 1% Don t know 5% 9% B 3% 0% 6% 4% None of these/other 2% 3% 3% 0% 2% 2% Base sizes: Total = Top response Q43. Which of the following companies has the expertise to deliver the network, security, collaboration, data center and management technologies needed to best provide a comprehensive mobile workspace solution? Letters denote significant difference at 95% confidence with higher score noted 49

50 Credible partner for Cisco US () Germany (B) India (C) Mid-Market () nterprise (F) Microsoft 26% 23% 18% 41% 32% B 23% IBM 24% 19% 28% 28% 21% 26% VMware/irWatch 10% 17% BC 5% 6% 10% 11% Citrix 10% 13% C 13% C 3% 10% 10% SP 10% 8% 15% 8% 9% 11% Oracle 10% 12% 7% 9% 8% 11% Dell 5% 3% 9% C 2% 6% 4% MobileIron 2% 2% 2% 2% 2% 3% Base sizes: Total = Top response Q44. nd which of the following companies could you see partnering with Cisco to best deliver the enterprise mobility management software (including MDM, MM and MIM) and desktop virtualization software needed to provide a comprehensive mobile workspace solution. (Filtered by those who selected Cisco as the brand with expertise to offer the mobile workspace solution) Letters denote significant difference at 95% confidence with higher score noted 50

51 Delivery preferences for Mobile Workspace Solution US () Germany (B) India (C) 2% Don t know 30% 4% 35% 24% 3% 41% 24% 50% 26% On premise 41% 32% 32% 26% Cloud based/ SaaS Mid-Market () nterprise (F) 3% 2% 30% Hybrid 27% 41% 26% 42% 29% 31% Q45. Which of the following would be your preferred delivery option of this mobile workspace solution? Base Sizes: Total = 1,000; US = 400; Germany = 300; India = 300; Mid-Market = 388; nterprise = 612 Letters denote significant difference at 95% confidence with higher score noted 51

52 Purchase Process

53 Mobility investments 36% 34% 30% 27% 22% 22% 20% 19% 19% 15% 13% 12% Mobile security Mobile devices Mobile applications nterprise mobility management (MDM/MM/MIM) Collaboration applications pplication virtualization Wireless infrastructure Unified communications/ IP telephony/ VoIP Desktop virtualization Broadband Staff/training VPN Total = 1000 US Germany India Mid-Market nterprise Mobile devices Mobile security Mobile applications Mobile devices Mobile security Mobile security nterprise mobility mgmt pplication virtualization Mobile security Mobile devices Mobile applications Mobile applications Collaboration apps Mobile applications Mobile applications Wireless infrastructure Collaboration apps nterprise mobility mgmt nterprise mobility mgmt nterprise mobility mgmt nterprise mobility mgmt Desktop virtualization Mobile devices Collaboration apps pplication virtualization Q58. Where is the majority of your mobility spend going? 53

54 Purchase channels for mobility technologies US () Germany (B) India (C) Mid-Market () nterprise (F) Directly from the manufacturer 53% 55% C 56% C 46% 45% 57% Through a telecommunications service provider 51% 46% 46% 64% 53% 51% Through a local dealer/distributor/ reseller/value added reseller 45% 37% 44% 58% 50% F 42% Through cloud XaaS providers 40% 30% 38% 56% 41% 40% Base sizes: Total = Top response Q47. From where does your organization typically purchase technologies that support mobility? Letters denote significant difference at 95% confidence with higher score noted 54

55 Purchase preference US () Germany (B) India (C) 2% 2% 27% 1% Don t know 26% 43% C 25% 41% 29% 34% s separate products from best in breed vendors 40% s a fully integrated solution from a single vendor 30% 32% 37% Mid-Market () nterprise (F) 32% n integrated and pretested solution from multiple vendors 28% 2% 39% 26% 1% 40% 31% 33% Q49. How does your organization prefer to purchase mobility solutions (excluding devices)? Base Sizes: Total = 1,000; US = 400; Germany = 300; India = 300; Mid-Market = 388; nterprise = 612 Letters denote significant difference at 95% confidence with higher score noted 55

56 Parties driving demand for mobility US () Germany (B) India (C) Mid-Market () nterprise (F) Net: Internal 94% 94% 94% 95% 95% 93% IT Department 64% 59% 62% 72% 63% 64% mployees 55% 54% 47% 63% 55% 55% xecutive leadership 48% 48% 44% 53% B 46% 50% Specific business units (e.g., sales, marketing, operations, etc.) 40% 36% 41% 45% 36% 43% Net: xternal 54% 45% 54% 68% 49% 58% Customers 35% 32% 33% 43% 30% 39% Competitors 27% 20% 31% 33% 24% 30% Industry/Government regulations 18% 14% 17% 25% 18% 18% Base sizes: Total = Top response Q46. Who or what is driving the demand for greater mobility at your organization? Letters denote significant difference at 95% confidence with higher score noted 56

57 pproach to mobility related decisions DCISIONS MD BY SINGL INDIVIDUL US () Germany (B) India (C) Mid-Market () nterprise (F) Giving final authorization or approval of purchase 43% 43% 40% 47% 46% 41% Specifying or selecting brands or vendors 31% 20% 30% 46% 34% 29% Setting the overall strategy or direction 26% 18% 27% 35% 27% 25% Base sizes: Total = DCISIONS MD BY GROUP OF INDIVIDULS OR COMMITT Giving final authorization or approval of purchase 55% 55% 57% 53% 51% 58% Specifying or selecting brands or vendors 67% 80% B C 65% C 54% 62% 70% Setting the overall strategy or direction 73% 82% B C 72% C 65% 72% 74% Base sizes: Total = Top response Q59. Thinking about your organization s mobility strategy and purchases, are each of the following decisions made by a single individual or a group of individuals? Letters denote significant difference at 95% confidence with higher score noted 57

58 Important factors for selecting mobility brands 56% 51% 51% 49% 46% 45% 43% 43% 39% 35% 29% 24% Good value for the money Product features Compatibility with installed base of products ase of use, configuration, installation, maintenance Manufacturer service and technical support Brand name/ reputation Recs from IT consultants or other third parties Recs from industry analysts Recs from colleagues or coworkers Customer reviews Industry/ magazine reviews Recs from telecom service providers Total = 1000 US Germany India Mid-Market nterprise Product features Good value for money Good value for money Good value for money Good value for money Good value for money Compatibility with products ase of use, install & maint. Compatibility with products Product features Compatibility with products Service & tech support Brand name/ reputation Product features ase of use, install & maint. ase of use, install & maint. Product features Customer reviews ase of use, install & maint. Compatibility with products Service & tech support Industry analyst recs Compatibility with products Service & tech support Service & tech support Q48. What are the most important factors your organization takes into account when selecting brands or manufacturers of technologies that support mobility? 58

59 Budget and funding for mobility initiatives US () Germany (B) India (C) IT: $156 M Mobility: $31 M IT: $100 M Mobility: $20 M IT: $47 M Mobility: $20 M 20% Jointly funded 62% expect mobility budget to increase in next 12 months 20% 17% 58% expect increase 63% BC 20% 26% 49% expect increase 54% 23% 82% expect increase 27% 50% 24% Funded by line of business 56% IT funded Mid-Market () IT: $29 M Mobility: $7 M nterprise (F) IT: $151 M Mobility: $33 M F 23% 18% IT budget: $106 M Mobility budget: $24 M 23% 55% expect increase 54% 25% 67% expect increase 56% Q54-Q57. See notes section for question text Base Sizes: Total = 1,000; US = 400; D = 300; India = 300; Mid-Market = 388; nterprise = 612 Letters denote significant difference at 95% confidence with higher score noted 59

60 ppendix

61 On premise versus cloud based mobility services On premise Cloud based US SCURITY DSKTOP/PP VIRTULIZTION MOBIL COLLBORTION PPS 76% 17% 32% 92% on premise or cloud based 59% 13% 33% 80% on premise or cloud based 52% 13% 42% 81% on premise or cloud based 89% 58% 64% 95% on premise or cloud based 78% 50% 57% 85% on premise or cloud based 74% 55% 70% 89% on premise or cloud based MOBIL UNIFID COMM MGMT MOBIL INFORMTION MGMT NW CCSS POLICY MGMT 66% 12% 29% 83% on premise or cloud based 59% 11% 32% 79% on premise or cloud based 51% 9% 31% 74% on premise or cloud based 81% 49% 57% 89% on premise or cloud based 74% 47% 60% 87% on premise or cloud based 71% 49% 60% 83% on premise or cloud based MOBIL DVIC MGMT MOBIL PP MGMT MOBIL WB/VIDO CONFRNCING 64% 12% 36% 88% on premise or cloud based 53% 9% 34% 79% on premise or cloud based 49% 11% 36% 74% on premise or cloud based 81% 51% 64% 94% on premise or cloud based 74% 49% 62% 87% on premise or cloud based 68% 46% 63% 84% on premise or cloud based Q38. Which of the following mobility services do you currently deploy on premise and which do you deploy using a cloud based service? ; Q39. nd, which of the following mobility services are you planning to deploy in the next 12 months?; Ranked by currently deployed on premise; Base size: US =

62 On premise versus cloud based mobility services On premise Cloud based Germany SCURITY DSKTOP/PP VIRTULIZTION MOBIL COLLBORTION PPS 66% 23% 42% 86% on premise or cloud based 62% 16% 40% 86% on premise or cloud based 55% 16% 43% 82% on premise or cloud based 80% 61% 75% 94% on premise or cloud based 80% 63% 77% 95% on premise or cloud based 73% 61% 78% 90% on premise or cloud based MOBIL UNIFID COMM MGMT MOBIL INFORMTION MGMT NW CCSS POLICY MGMT 63% 14% 34% 83% on premise or cloud based 53% 15% 40% 77% on premise or cloud based 57% 15% 38% 81% on premise or cloud based 82% 61% 72% 93% on premise or cloud based 67% 54% 75% 88% on premise or cloud based 71% 58% 76% 89% on premise or cloud based MOBIL DVIC MGMT MOBIL PP MGMT MOBIL WB/VIDO CONFRNCING 61% 20% 43% 84% on premise or cloud based 55% 19% 42% 78% on premise or cloud based 52% 16% 43% 78% on premise or cloud based 77% 61% 77% 92% on premise or cloud based 73% 59% 74% 88% on premise or cloud based 69% 55% 75% 88% on premise or cloud based Q38. Which of the following mobility services do you currently deploy on premise and which do you deploy using a cloud based service? ; Q39. nd, which of the following mobility services are you planning to deploy in the next 12 months?; Ranked by currently deployed on premise; Base size: Germany =

63 On premise versus cloud based mobility services On premise Cloud based India SCURITY DSKTOP/PP VIRTULIZTION MOBIL COLLBORTION PPS 57% 24% 58% 91% on premise or cloud based 60% 16% 46% 90% on premise or cloud based 55% 21% 55% 90% on premise or cloud based 87% 76% 86% 97% on premise or cloud based 85% 75% 84% 95% on premise or cloud based 81% 71% 85% 95% on premise or cloud based MOBIL UNIFID COMM MGMT MOBIL INFORMTION MGMT NW CCSS POLICY MGMT 51% 20% 55% 86% on premise or cloud based 54% 20% 54% 88% on premise or cloud based 52% 15% 47% 84% on premise or cloud based 82% 73% 87% 96% on premise or cloud based 83% 77% 90% 95% on premise or cloud based 82% 71% 85% 96% on premise or cloud based MOBIL DVIC MGMT MOBIL PP MGMT MOBIL WB/VIDO CONFRNCING 55% 19% 52% 89% on premise or cloud based 54% 18% 54% 90% on premise or cloud based 57% 22% 53% 87% on premise or cloud based 87% 75% 85% 97% on premise or cloud based 87% 77% 85% 95% on premise or cloud based 86% 72% 83% 97% on premise or cloud based Q38. Which of the following mobility services do you currently deploy on premise and which do you deploy using a cloud based service? ; Q39. nd, which of the following mobility services are you planning to deploy in the next 12 months?; Ranked by currently deployed on premise; Base size: India =

64 On premise versus cloud based mobility services On premise Cloud based Mid-Market SCURITY DSKTOP/PP VIRTULIZTION MOBIL COLLBORTION PPS 61% 16% 40% 85% on premise or cloud based 54% 10% 36% 80% on premise or cloud based 48% 13% 43% 78% on premise or cloud based 82% 58% 70% 93% on premise or cloud based 76% 54% 67% 89% on premise or cloud based 72% 56% 74% 89% on premise or cloud based MOBIL UNIFID COMM MGMT MOBIL INFORMTION MGMT NW CCSS POLICY MGMT 58% 13% 38% 83% on premise or cloud based 48% 11% 38% 75% on premise or cloud based 47% 10% 38% 75% on premise or cloud based 81% 57% 67% 91% on premise or cloud based 67% 52% 71% 86% on premise or cloud based 69% 52% 70% 86% on premise or cloud based MOBIL DVIC MGMT MOBIL PP MGMT MOBIL WB/VIDO CONFRNCING 54% 14% 42% 81% on premise or cloud based 48% 11% 38% 75% on premise or cloud based 46% 12% 40% 74% on premise or cloud based 75% 53% 71% 93% on premise or cloud based 72% 53% 68% 86% on premise or cloud based 68% 50% 68% 86% on premise or cloud based Q38. Which of the following mobility services do you currently deploy on premise and which do you deploy using a cloud based service? ; Q39. nd, which of the following mobility services are you planning to deploy in the next 12 months?; Ranked by currently deployed on premise; Base size: Mid-Market =

65 On premise versus cloud based mobility services On premise Cloud based nterprise SCURITY DSKTOP/PP VIRTULIZTION MOBIL COLLBORTION PPS 71% 23% 45% 92% on premise or cloud based 64% 18% 41% 87% on premise or cloud based 57% 18% 48% 88% on premise or cloud based 88% 68% 77% 97% on premise or cloud based 84% 65% 74% 92% on premise or cloud based 79% 65% 78% 92% on premise or cloud based MOBIL UNIFID COMM MGMT MOBIL INFORMTION MGMT NW CCSS POLICY MGMT 62% 16% 38% 84% on premise or cloud based 61% 17% 42% 86% on premise or cloud based 57% 14% 38% 81% on premise or cloud based 82% 61% 72% 93% on premise or cloud based 79% 62% 75% 92% on premise or cloud based 78% 61% 73% 90% on premise or cloud based MOBIL DVIC MGMT MOBIL PP MGMT MOBIL WB/VIDO CONFRNCING 64% 18% 44% 90% on premise or cloud based 58% 17% 45% 86% on premise or cloud based 56% 18% 44% 82% on premise or cloud based 86% 67% 76% 95% on premise or cloud based 81% 65% 76% 92% on premise or cloud based 77% 61% 75% 91% on premise or cloud based Q38. Which of the following mobility services do you currently deploy on premise and which do you deploy using a cloud based service? ; Q39. nd, which of the following mobility services are you planning to deploy in the next 12 months?; Ranked by currently deployed on premise; Base size: nterprise =

66 ccess to applications and network resources provide access Planning to provide access In the next year 1 to 2 years 2+ years US Network File Server ccess Productivity pps Intranet mail/ Calendar Collaboration pps nterprise pps Video Conferencing Custom Business pps UC/ IP Telephony/ VoIP Virtualized Desktops vailable in the Office 90% 88% 87% 91% 86% 86% 83% 86% 76% 70% xtended to Laptop 16% 82% 10% 89% 15% 83% 9% 90% 15% 82% 19% 77% 21% 70% 19% 78% 30% 62% 25% 72% xtended to Smartphone 48% 27% 43% 40% 37% 52% 15% 84% 32% 58% 50% 31% 46% 30% 49% 30% 44% 40% 53% 20% xtended to Tablet 42% 40% 38% 52% 36% 56% 19% 77% 37% 53% 49% 37% 45% 38% 50% 35% 48% 34% 53% 30% Q19/Q20. Which of the following corporate applications or network resources are available to employees at your organization while in the office/ on mobile devices?/ Which of the following corporate applications or network resources are you planning to make available on mobile devices and what is the timeframe for making them available? Base size: US =

67 ccess to applications and network resources provide access Planning to provide access In the next year 1 to 2 years 2+ years Germany Network File Server ccess Productivity pps Intranet mail/ Calendar Collaboration pps nterprise pps Video Conferencing Custom Business pps UC/ IP Telephony/ VoIP Virtualized Desktops vailable in the Office 72% 74% 72% 70% 69% 71% 67% 53% 64% 69% xtended to Laptop 27% 72% 27% 72% 25% 73% 21% 79% 29% 69% 29% 69% 30% 67% 30% 67% 44% 53% 46% 49% xtended to Smartphone 49% 33% 45% 39% 48% 40% 25% 71% 41% 44% 52% 27% 52% 30% 45% 45% 51% 38% 12% 64% xtended to Tablet 50% 38% 39% 52% 50% 43% 30% 65% 40% 49% 48% 37% 50% 39% 47% 44% 60% 28% 63% 20% Q19/Q20. Which of the following corporate applications or network resources are available to employees at your organization while in the office/ on mobile devices?/ Which of the following corporate applications or network resources are you planning to make available on mobile devices and what is the timeframe for making them available? Base size: Germany =

68 ccess to applications and network resources provide access Planning to provide access In the next year 1 to 2 years 2+ years India Network File Server ccess Productivity pps Intranet mail/ Calendar Collaboration pps nterprise pps Video Conferencing Custom Business pps UC/ IP Telephony/ VoIP Virtualized Desktops vailable in the Office 66% 64% 65% 61% 67% 61% 68% 63% 61% 63% xtended to Laptop 26% 72% 19% 81% 27% 71% 23% 76% 24% 76% 33% 66% 27% 73% 21% 75% 34% 65% 34% 65% xtended to Smartphone 22% 56% 53% 28% 58% 24% 36% 53% 40% 41% 14% 65% 55% 25% 23% 54% 57% 24% 9% 67% xtended to Tablet 71% 22% 65% 31% 77% 20% 53% 43% 62% 35% 9% 84% 77% 18% 79% 15% 80% 16% 4% 89% Q19/Q20. Which of the following corporate applications or network resources are available to employees at your organization while in the office/ on mobile devices?/ Which of the following corporate applications or network resources are you planning to make available on mobile devices and what is the timeframe for making them available? Base size: India =