BOMGAR.COM BOMGAR VS. ANYDESK UPDATED: 6/17/2016

Transcription

1 BOMGAR.COM BOMGAR VS. ANYDESK UPDATED: 6/17/2016

2 Bomgar VS. AnyDesk Support centers are constantly asked to work wonders on a limited budget, but saving money doesn t always mean using an inexpensive remote support product. Each organization has specific needs that may not be met by certain products, especially in the fields of user management, security, integration, and collaboration. AnyDesk can be a good value for very small companies, but because it is designed primarily for personal remote access use it is not optimized for many advanced troubleshooting processes, potentially resulting in increased resolution times. LICENSING AnyDesk licensing is based on the number of concurrent support sessions, which means a license or channel is needed for each client receiving support at a given time. In addition, upgrades are a significant expense that varies based on the version currently in use. This requires managers to predict support traffic volumes and also leaves a question mark as to the ongoing cost of maintenance and upgrades. In contrast, Bomgar is licensed according to the number of concurrent reps, with upgrades included in the annual maintenance fee. Administrators only have to predict how many reps will be logged in at a time rather than the volume of support traffic. THE BOMGAR ADVANTAGE SIMPLIFY SECURITY & COMPLIANCE Bomgar is designed for enterprise security, offering deployment as a physical appliance on-premise or set up as a dedicated cloud environment hosted in a secure Bomgar datacenter. Unlike AnyDesk, Bomgar enables: SMART CARD & MULTI-FACTOR: Use smart card or multifactor authentication for greater security CENTRALIZED AUDITING: Each session is recorded in its entirety and centrally stored EFFECTIVELY MANAGE SUPPORT TRAFFIC Unlike AnyDesk, Bomgar enables queuing and routing rules to ensure end users are directed to the most qualified representatives from the start. Bomgar also integrates into existing incident-handling processes, offering pre-built integrations with nearly a dozen ITSM and CRM solutions. AnyDesk offers no pre-built ITSM integrations, and no queuing or routing capabilities.

3 Bomgar s secure remote support solution enables support technicians to access and fix nearly any system or device. COLLABORATE W/ OTHER TECHNICIANS Bomgar enables reps to request help from other reps based on skillset, increasing first call resolution. And Bomgar s Embassy technology enables collaboration with external vendors without giving the vendor full privileges. AnyDesk offers no options for creating a tiered support center, and it doesn t enable intelligent collaboration or vendor access. Vendor access management with Bomgar s Embassy functionality STRENGTHEN YOUR SUPPORT CENTER COMPARE BOMGAR TO ANYDESK BOMGAR Appliance or Cloud AnyDesk Appliance or SaaS SECURITY Granular Access Controls FIPS Level 2 Validation In Process 1 Session Recording Application Sharing Smart Card Authentication Zero Footprint Inactive Session Timeout Session Keys Only connection option INTEGRATION Pre-Built Service/System Mgmt/CRM Custom Integration Tools API Implementation Services Customization & Branding SUPPORT PROVIDED TO MOBILE DEVICES ios Android BlackBerry 2

4 BOMGAR Appliance or Cloud AnyDesk Appliance or SaaS SUPPORT PROVIDED FROM MOBILE DEVICES ios Android Windows Phone BlackBerry MULTI-PLATFORM SUPPORT Windows Mac Linux Debian & Ubuntu Network Devices POS Systems WEB-ENABLED SMS Session Start Closed Networks Appliance only vpro Integration Wake on LAN One-Click Customer Client Click-to-Chat Unattended Access Lock Keyboard & Mouse Command Shell, Scripts, & SSH Integration System & Registry Actions RDP Integration MANAGEMENT End Systems Group Policies Identity Management LDAP, RADIUS, Kerberos Silent Monitoring Session Reports Session Queuing Automatic Routing Embedded App Support Vendor Access Exit Surveys COLLABORATION Team Chat Session Sharing & Transfer Intelligent Collaboration Audio/Video Reverse Screen Sharing & Presentations Sponsored Access Escalation Screen Annotation 1. Due to a recent change in NIST federal requirements, the Bomgar solution is currently in the process of re-validation 2. AnyDesk enables customization of the customer client, but no customization of the web portal is possible aside from a custom URL

5 JOIN OTHER ORGANIZATIONS WHO PROVIDE REMOTE SUPPORT WITH BOMGAR WHAT ARE YOU WAITING FOR? Contact us at or to begin a comprehensive in-house evaluation of Bomgar and learn first-hand why so many of your peers have already made the switch. CONTACT BOMGAR info@bomgar.com I (U.S) I +44 (0) (U.K./EMEA) BOMGAR.COM 2013 Bomgar, Inc. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective owners.