NBN Co s Access Seeker Industry Interface

Transcription

1 s Industry Interface Workshop Series Sydney / Melbourne May 2011 Disclaimer. This document is provided for information purposes only. You should make your own inquiries as to the currency, accuracy and completeness of the information contained herein. This document sets out s proposals in respect of certain aspects of the National Broadband Network and represents s current position on the subject matter of this document. The contents of this document should not be relied upon by our stakeholders (or any other person) as representing s final position on the subject matter of this document, except where stated otherwise. The views expressed by in this document are subject to change and may also be impacted by legislative and regulatory developments in respect of the National Broadband Network. Limited 2011 Version 1.0 Commercial in Confidence

2 Five mainland First Release Sites nearing completion 2

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4 Industry Interface Principles 4

5 Business Processes Industry Interface Channels Ensuring non-discrimination Operations Front of House Operational Support Systems Work Instructions Automated Manual B2B Interactions B2B Gateway Service Portal Operations Manual s may chose to use either the Service Portal only, or in combination with the B2B Gateway. 5

6 Industry Interface Channels Interaction Flexibility High Volume Access Orders Low Volume Infrastructure Orders Order placed on B2B Submit Submit Submit Progress Progress Pending Resolve Complete Complete Complete B2B Gateway Service Portal B2B Gateway Service Portal Example: Transaction volume driven approach Example: Manual order progression 6

7 B2B Interface Specification Consultation Public consultation launched on 28 Jan submissions received has reviewed and considered all submissions......and has published an update on 6 May

8 B2B Interaction Business Processes Specification 8

9 Summary of Issues raised by respondents Appointment reservation Industry were concerned that s could be booked only once an order was raised Response: will support full appointing during pre-order Charges and associated rules were unclear Industry sought an understanding of ancillary charges (e.g. no fault found, late cancellation) and applicable business rules. Response: Clarified relationship of specifications to WBA Products/Services & Orders Respondents uncertain how Products and Services related to orders & progression notifications. Response: Updated concepts & linkage to product specification B2B Message & CPA details are sought General observations that message specifications, response times, and CPA are required. Response: Specification roadmap & performance targets. 9

10 s Wholesale Contracting Framework Wholesale Broadband Agreement Commercial Terms and Conditions + Product Description Service Level Modules form the WBA Price Operations Manual B2B Specifications 10

11 B2B Architecture Overview. Fulfilment Assurance Business Systems Internet Enterprise Service Bus (ESB) ebxml Gateway ebxml Gateway (IBM DataPower XB60) Billing Inventory Business System Gateway integration B2B Interaction Process Specification B2B Product Definition Specification NBN-XML (Message Payloads) Developers Guides Gateway Configuration B2B Technical Specification CPA NBN-XML (Message Payloads) 11

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13 Sandpit/Certification Environment Functional Architecture s OSS & B2B Gateway s B2B Gateway ESB OSS Network Emulation The B2B interface is governed by the Detailed Interface Specifications. will provide an emulation capability that will be: Aligned to the Interface Specifications. Deterministic. Comprehensive. rmal & exception behaviours. Flexible. Multiple interface versions will be supported. B2B Certification will consists of a comprehensive set of test cases against the emulated capability followed by a representative set of fulfilment tests using the OSS stack to verify correct network activation against test network infrastructure. Flow through will be required for Network Certification. Configuration will be per and controlled by. 13

14 Indicative Industry Interface Roadmap Product Milestones Interface Documentation Developer Sandpit Jun 11 Trial Phase Jul 11 Satellite FRS Aug 11 Sep 11 3a Developer s Guide Message XSD CPA Template Basic connectivity Oct 11 v 11 Ready for First Commercial Service Dec 11 3b Developer s Guide Message XSD CPA Template Q Q Q Wireless FRS Limited stubs 3a Stubs 3b Stubs Ready for Business as Usual Rollout Wireless Ready for first commercial Service Certification Environment Release 2: Trial Service Portal Location Query Basic Ordering: Connect, Modify, Disconnect, Query. Basic Appointments: Booking and Query. Basic Assurance: Ticket Create, Amend, Query. Basic Billing: Invoice (PDF & XML) Release 3a: Integrated Launch Service Portal & B2B Enhanced Pre-order: Service Qualification, Order Feasibility. Enhanced Ordering: In-flight Amend/Cancel, Jeopardy/Delay Release 3b: Increasing Scale Service Portal & B2B Full Pre-order: Batch Address Query, SQ Bulk Orders. Enhanced Assurance: Test & Diagnostics, Full ticket management. Enhanced Billing: Billing Event File, Enquiry/ Dispute, Billing reports. Disclaimer: Scope & timelines represent s current position and are subject to change. 14

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16 Network Activation 16

17 B2B Business Process Upload batch file or submit batch request Monitor progress batch result submitbatchaddresssearch notifybatchaddresssearchacknowledged (Batch ID) notifybatchaddresssearchrejected notifybatchaddresssearchinprogress notifybatchaddresssearchcompleted Only one notification will be sent to the when the first item within a Batch start processing batch (Rejection) Send a complete notification with consolidated responses into a single message Send Acknowledgement Ok to process? Decompose batch into single line items Place on queue for processing Processing Batch completed? Specify (partial) address details Send Location only qualification request for address : check details and resubmit Successful response? Progress to order creation queryaddresssearch responseaddresssearch requestsinglesitequalification responsesinglesitequalification Valid location? Exact match found? Close match address(es) OR no match Location serviceable? close match address(es) infrastructure and resource availability Send Location and product Qualification request for given location If successful, progress to order creation requestorderfeasibilitycheck responseorderfeasibilitycheck Valid location or request? Service decomposition feasibility notification Check for available slots for given type Meets requirement? Select required slot Request booking of slot request notifyinformationrequired[notifybookappointment] requestappointmentavailability responseappointmentavailability requestappointmentbook responseappointmentbook(rejected) responseappointment(confirmed) Require Access Seeker to book Valid type/ location Valid type/ location? Order id or Ticket id valid? available slots for given type Appointment exists for Order? Available? Extend search to +/ - 3 days Appointment confirmed te: Ticket may have multiple requirements If site visit required and an timeslot has been provided, the will be confirmed within If site visit is required and an notifyinformationrequired Send information Required has not been provided timeslot an If Alt: submitorderconnect Order Request d notifyorderacknowledged (Order ID) Validate Order (Product, Billing Account etc...) ServiceDecomposition ServiceFeasibility notifyorderaccepted Accept Order Service Feasibility process Alt: Order Rejected Reject Order Service Activation & Configuration timeslot has not been provided Perform Physical Install Order Complete Initiate Assurance Initiate Billing Appointment (refer to Appointment section) notifyorderrejected Close Order Fulfil Order (Appointment) (Appointment Complete) notifykeepcustomerinformed Resource Configuration & Activation Test Resource (Service Test Complete) notifykeepcustomerinformed Test Service End to End notifyordercomplete Close Order Pre-Order ment Example B2B Product Order Journey Does AS know the NBN Location ID? Does AS know if location is serviceable? Is the product order feasible? What s are available? AS reserves an AS submits the product order Partial Address Search Single Site SQ Order Feasibility Check Request Available Appointments Reserve Appointment Request Connect Order Order Accept + KCI Address Service Qual Service Qual Appointment Prod Order 17

18 B2B Business Process Upload batch file or submit batch request Monitor progress batch result submitbatchaddresssearch notifybatchaddresssearchacknowledged (Batch ID) notifybatchaddresssearchrejected notifybatchaddresssearchinprogress notifybatchaddresssearchcompleted Only one notification will be sent to the when the first item within a Batch start processing batch (Rejection) Send a complete notification with consolidated responses into a single message Send Acknowledgement Ok to process? Decompose batch into single line items Place on queue for processing Processing Batch completed? Specify (partial) address details Send Location only qualification request for address : check details and resubmit Successful response? Progress to order creation queryaddresssearch responseaddresssearch requestsinglesitequalification responsesinglesitequalification Valid location? Exact match found? Close match address(es) OR no match Location serviceable? close match address(es) infrastructure and resource availability Send Location and product Qualification request for given location If successful, progress to order creation requestorderfeasibilitycheck responseorderfeasibilitycheck Valid location or request? Service decomposition feasibility notification Check for available slots for given type Meets requirement? Select required slot Request booking of slot request notifyinformationrequired[notifybookappointment] requestappointmentavailability responseappointmentavailability requestappointmentbook responseappointmentbook(rejected) responseappointment(confirmed) Require Access Seeker to book Valid type/ location Valid type/ location? Order id or Ticket id valid? available slots for given type Appointment exists for Order? Available? Extend search to +/ - 3 days Appointment confirmed te: Ticket may have multiple requirements If site visit required and an timeslot has been provided, the will be confirmed within If site visit is required and an notifyinformationrequired Send information Required has not been provided timeslot an If Alt: submitorderconnect Order Request d notifyorderacknowledged (Order ID) Validate Order (Product, Billing Account etc...) ServiceDecomposition ServiceFeasibility notifyorderaccepted Accept Order Service Feasibility process Alt: Order Rejected Reject Order Service Activation & Configuration timeslot has not been provided Perform Physical Install Order Complete Initiate Assurance Initiate Billing Appointment (refer to Appointment section) notifyorderrejected Close Order Fulfil Order (Appointment) (Appointment Complete) notifykeepcustomerinformed Resource Configuration & Activation Test Resource (Service Test Complete) notifykeepcustomerinformed Test Service End to End notifyordercomplete Close Order Pre-Order ment Example B2B Product Order Journey Does AS know the NBN Location ID? Does AS know if location is serviceable? Is the product order feasible? What s are available? AS reserves an AS submits the product order Partial Address Search Address Query Single Order Request Site SQ Feasibility Available Provided: Check Appointments Location expressed as one of Primary / Complex Address (AS4590:2006 & AS4819:2003 ) GNAF ID Geocode (Lat, Long, Elevation) Reserve Appointment Request Connect Order Order Accept + KCI Response: Where there is an exact match NBN Location ID Primary / Complex Address Where there is a close match, one of List of possible locations (e.g. streets) List of possible addresses & NBN Location IDs. Address Service Qual Service Qual Appointment Prod Order 18

19 B2B Business Process Upload batch file or submit batch request Monitor progress batch result submitbatchaddresssearch notifybatchaddresssearchacknowledged (Batch ID) notifybatchaddresssearchrejected notifybatchaddresssearchinprogress notifybatchaddresssearchcompleted Only one notification will be sent to the when the first item within a Batch start processing batch (Rejection) Send a complete notification with consolidated responses into a single message Send Acknowledgement Ok to process? Decompose batch into single line items Place on queue for processing Processing Batch completed? Specify (partial) address details Send Location only qualification request for address : check details and resubmit Successful response? Progress to order creation queryaddresssearch responseaddresssearch requestsinglesitequalification responsesinglesitequalification Valid location? Exact match found? Close match address(es) OR no match Location serviceable? close match address(es) infrastructure and resource availability Send Location and product Qualification request for given location If successful, progress to order creation requestorderfeasibilitycheck responseorderfeasibilitycheck Valid location or request? Service decomposition feasibility notification Check for available slots for given type Meets requirement? Select required slot Request booking of slot request notifyinformationrequired[notifybookappointment] requestappointmentavailability responseappointmentavailability requestappointmentbook responseappointmentbook(rejected) responseappointment(confirmed) Require Access Seeker to book Valid type/ location Valid type/ location? Order id or Ticket id valid? available slots for given type Appointment exists for Order? Available? Extend search to +/ - 3 days Appointment confirmed te: Ticket may have multiple requirements If site visit required and an timeslot has been provided, the will be confirmed within If site visit is required and an notifyinformationrequired Send information Required has not been provided timeslot an If Alt: submitorderconnect Order Request d notifyorderacknowledged (Order ID) Validate Order (Product, Billing Account etc...) ServiceDecomposition ServiceFeasibility notifyorderaccepted Accept Order Service Feasibility process Alt: Order Rejected Reject Order Service Activation & Configuration timeslot has not been provided Perform Physical Install Order Complete Initiate Assurance Initiate Billing Appointment (refer to Appointment section) notifyorderrejected Close Order Fulfil Order (Appointment) (Appointment Complete) notifykeepcustomerinformed Resource Configuration & Activation Test Resource (Service Test Complete) notifykeepcustomerinformed Test Service End to End notifyordercomplete Close Order Pre-Order ment Example B2B Product Order Journey Does AS know the NBN Location ID? Does AS know if location is serviceable? Is the product order feasible? What s are available? AS reserves an AS submits the product order Partial Address Search Single Site SQ Service Qualification Order Request Feasibility Available Provided: Check Appointments Location Expressed as one of NBN Location ID NTD ID Reserve Appointment Request Connect Order Order Accept + KCI Address Service Qual Response: Location serviceable (/) Primary access technology (Fibre, Wireless, Satellite) Infrastructure (shortfall or NTU/lead-in present/planned) NTD port availability Upstream / Downstream bandwidth capacity Connectivity Serving Area (CSA) ID Address details NBN Location ID Service Qual Appointment Prod Order 19

20 B2B Business Process Upload batch file or submit batch request Monitor progress batch result submitbatchaddresssearch notifybatchaddresssearchacknowledged (Batch ID) notifybatchaddresssearchrejected notifybatchaddresssearchinprogress notifybatchaddresssearchcompleted Only one notification will be sent to the when the first item within a Batch start processing batch (Rejection) Send a complete notification with consolidated responses into a single message Send Acknowledgement Ok to process? Decompose batch into single line items Place on queue for processing Processing Batch completed? Specify (partial) address details Send Location only qualification request for address : check details and resubmit Successful response? Progress to order creation queryaddresssearch responseaddresssearch requestsinglesitequalification responsesinglesitequalification Valid location? Exact match found? Close match address(es) OR no match Location serviceable? close match address(es) infrastructure and resource availability Send Location and product Qualification request for given location If successful, progress to order creation requestorderfeasibilitycheck responseorderfeasibilitycheck Valid location or request? Service decomposition feasibility notification Check for available slots for given type Meets requirement? Select required slot Request booking of slot request notifyinformationrequired[notifybookappointment] requestappointmentavailability responseappointmentavailability requestappointmentbook responseappointmentbook(rejected) responseappointment(confirmed) Require Access Seeker to book Valid type/ location Valid type/ location? Order id or Ticket id valid? available slots for given type Appointment exists for Order? Available? Extend search to +/ - 3 days Appointment confirmed te: Ticket may have multiple requirements If site visit required and an timeslot has been provided, the will be confirmed within If site visit is required and an notifyinformationrequired Send information Required has not been provided timeslot an If Alt: submitorderconnect Order Request d notifyorderacknowledged (Order ID) Validate Order (Product, Billing Account etc...) ServiceDecomposition ServiceFeasibility notifyorderaccepted Accept Order Service Feasibility process Alt: Order Rejected Reject Order Service Activation & Configuration timeslot has not been provided Perform Physical Install Order Complete Initiate Assurance Initiate Billing Appointment (refer to Appointment section) notifyorderrejected Close Order Fulfil Order (Appointment) (Appointment Complete) notifykeepcustomerinformed Resource Configuration & Activation Test Resource (Service Test Complete) notifykeepcustomerinformed Test Service End to End notifyordercomplete Close Order Pre-Order ment Example B2B Product Order Journey Does AS know the NBN Location ID? Does AS know if location is serviceable? Is the product order feasible? What s are available? AS reserves an AS submits the product order Product Feasibility Check Partial Single Address Site SQ Provided: Search NBN Location ID Product Order including: Product definition & version NTD characteristics UNI characteristics Service characteristics Appointment ID (optional) Response: Feasibility Resource shortfall & demand type (if applicable) Order Feasibility Check Request Available Appointments Reserve Appointment Request Connect Order Order Accept + KCI Address Service Qual Service Qual Appointment Prod Order 20

21 B2B Business Process Upload batch file or submit batch request Monitor progress batch result submitbatchaddresssearch notifybatchaddresssearchacknowledged (Batch ID) notifybatchaddresssearchrejected notifybatchaddresssearchinprogress notifybatchaddresssearchcompleted Only one notification will be sent to the when the first item within a Batch start processing batch (Rejection) Send a complete notification with consolidated responses into a single message Send Acknowledgement Ok to process? Decompose batch into single line items Place on queue for processing Processing Batch completed? Specify (partial) address details Send Location only qualification request for address : check details and resubmit Successful response? Progress to order creation queryaddresssearch responseaddresssearch requestsinglesitequalification responsesinglesitequalification Valid location? Exact match found? Close match address(es) OR no match Location serviceable? close match address(es) infrastructure and resource availability Send Location and product Qualification request for given location If successful, progress to order creation requestorderfeasibilitycheck responseorderfeasibilitycheck Valid location or request? Service decomposition feasibility notification Check for available slots for given type Meets requirement? Select required slot Request booking of slot request notifyinformationrequired[notifybookappointment] requestappointmentavailability responseappointmentavailability requestappointmentbook responseappointmentbook(rejected) responseappointment(confirmed) Require Access Seeker to book Valid type/ location Valid type/ location? Order id or Ticket id valid? available slots for given type Appointment exists for Order? Available? Extend search to +/ - 3 days Appointment confirmed te: Ticket may have multiple requirements If site visit required and an timeslot has been provided, the will be confirmed within If site visit is required and an notifyinformationrequired Send information Required has not been provided timeslot an If Alt: submitorderconnect Order Request d notifyorderacknowledged (Order ID) Validate Order (Product, Billing Account etc...) ServiceDecomposition ServiceFeasibility notifyorderaccepted Accept Order Service Feasibility process Alt: Order Rejected Reject Order Service Activation & Configuration timeslot has not been provided Perform Physical Install Order Complete Initiate Assurance Initiate Billing Appointment (refer to Appointment section) notifyorderrejected Close Order Fulfil Order (Appointment) (Appointment Complete) notifykeepcustomerinformed Resource Configuration & Activation Test Resource (Service Test Complete) notifykeepcustomerinformed Test Service End to End notifyordercomplete Close Order Pre-Order ment Example B2B Product Order Journey Does AS know the NBN Location ID? Does AS know if location is serviceable? Is the product order feasible? What s are available? AS reserves an AS submits the product order Partial Address Search Appointment Query Single Order Site SQ Feasibility Provided: Check NBN Location ID Demand type Start date & AM/PM. Workforce preference (optional) Request Available Appointments Reserve Appointment Request Connect Order Order Accept + KCI Response: List of slots matching the query Each slot describes: Start date & time End date & time Address Service Qual Service Qual Appointment Prod Order 21

22 B2B Business Process Upload batch file or submit batch request Monitor progress batch result submitbatchaddresssearch notifybatchaddresssearchacknowledged (Batch ID) notifybatchaddresssearchrejected notifybatchaddresssearchinprogress notifybatchaddresssearchcompleted Only one notification will be sent to the when the first item within a Batch start processing batch (Rejection) Send a complete notification with consolidated responses into a single message Send Acknowledgement Ok to process? Decompose batch into single line items Place on queue for processing Processing Batch completed? Specify (partial) address details Send Location only qualification request for address : check details and resubmit Successful response? Progress to order creation queryaddresssearch responseaddresssearch requestsinglesitequalification responsesinglesitequalification Valid location? Exact match found? Close match address(es) OR no match Location serviceable? close match address(es) infrastructure and resource availability Send Location and product Qualification request for given location If successful, progress to order creation requestorderfeasibilitycheck responseorderfeasibilitycheck Valid location or request? Service decomposition feasibility notification Check for available slots for given type Meets requirement? Select required slot Request booking of slot request notifyinformationrequired[notifybookappointment] requestappointmentavailability responseappointmentavailability requestappointmentbook responseappointmentbook(rejected) responseappointment(confirmed) Require Access Seeker to book Valid type/ location Valid type/ location? Order id or Ticket id valid? available slots for given type Appointment exists for Order? Available? Extend search to +/ - 3 days Appointment confirmed te: Ticket may have multiple requirements If site visit required and an timeslot has been provided, the will be confirmed within If site visit is required and an notifyinformationrequired Send information Required has not been provided timeslot an If Alt: submitorderconnect Order Request d notifyorderacknowledged (Order ID) Validate Order (Product, Billing Account etc...) ServiceDecomposition ServiceFeasibility notifyorderaccepted Accept Order Service Feasibility process Alt: Order Rejected Reject Order Service Activation & Configuration timeslot has not been provided Perform Physical Install Order Complete Initiate Assurance Initiate Billing Appointment (refer to Appointment section) notifyorderrejected Close Order Fulfil Order (Appointment) (Appointment Complete) notifykeepcustomerinformed Resource Configuration & Activation Test Resource (Service Test Complete) notifykeepcustomerinformed Test Service End to End notifyordercomplete Close Order Pre-Order ment Example B2B Product Order Journey Does AS know the NBN Location ID? Does AS know if location is serviceable? Is the product order feasible? What s are available? AS reserves an AS submits the product order Partial Address Search Single Site SQ Appointment Reservation Order Request Feasibility Available Provided: Check Appointments NBN Location ID Demand type Slot start & end date/time End User contact details Special conditions (e.g. site access details) Workforce preference (optional) Reserve Appointment Request Connect Order Order Accept + KCI Response: Appointment details Appointment ID Address Service Qual Service Qual Appointment Prod Order 22

23 B2B Business Process Upload batch file or submit batch request Monitor progress batch result submitbatchaddresssearch notifybatchaddresssearchacknowledged (Batch ID) notifybatchaddresssearchrejected notifybatchaddresssearchinprogress notifybatchaddresssearchcompleted Only one notification will be sent to the when the first item within a Batch start processing batch (Rejection) Send a complete notification with consolidated responses into a single message Send Acknowledgement Ok to process? Decompose batch into single line items Place on queue for processing Processing Batch completed? Specify (partial) address details Send Location only qualification request for address : check details and resubmit Successful response? Progress to order creation queryaddresssearch responseaddresssearch requestsinglesitequalification responsesinglesitequalification Valid location? Exact match found? Close match address(es) OR no match Location serviceable? close match address(es) infrastructure and resource availability Send Location and product Qualification request for given location If successful, progress to order creation requestorderfeasibilitycheck responseorderfeasibilitycheck Valid location or request? Service decomposition feasibility notification Check for available slots for given type Meets requirement? Select required slot Request booking of slot request notifyinformationrequired[notifybookappointment] requestappointmentavailability responseappointmentavailability requestappointmentbook responseappointmentbook(rejected) responseappointment(confirmed) Require Access Seeker to book Valid type/ location Valid type/ location? Order id or Ticket id valid? available slots for given type Appointment exists for Order? Available? Extend search to +/ - 3 days Appointment confirmed te: Ticket may have multiple requirements If site visit required and an timeslot has been provided, the will be confirmed within If site visit is required and an notifyinformationrequired Send information Required has not been provided timeslot an If Alt: submitorderconnect Order Request d notifyorderacknowledged (Order ID) Validate Order (Product, Billing Account etc...) ServiceDecomposition ServiceFeasibility notifyorderaccepted Accept Order Service Feasibility process Alt: Order Rejected Reject Order Service Activation & Configuration timeslot has not been provided Perform Physical Install Order Complete Initiate Assurance Initiate Billing Appointment (refer to Appointment section) notifyorderrejected Close Order Fulfil Order (Appointment) (Appointment Complete) notifykeepcustomerinformed Resource Configuration & Activation Test Resource (Service Test Complete) notifykeepcustomerinformed Test Service End to End notifyordercomplete Close Order Pre-Order ment Example B2B Product Order Journey Does AS know the NBN Location ID? Does AS know if location is serviceable? Is the product order feasible? What s are available? AS reserves an AS submits the product order Partial Address Search Address Single Site SQ Service Qual Order Feasibility Check Service Qual Submit Product Order Request Available Appointments Provided: Reserve Appointment NBN Location ID Product Order including: Product definition & version NTD characteristics UNI characteristics Service characteristics Appointment ID (optional) Response: Order progression notifications: Acknowledged Accepted Complete Appointment notifications (where relevant) Appointment Completed Appointment Cancelled Appointment Appointment Missed Request Connect Order Order Accept + KCI Prod Order 23

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26 Topics to be discussed 26

27 Topics to be discussed 27

28 User Interface Design Principles Simple, clean and minimalistic 28

29 User Interface Design Principles Simple, clean and minimalistic User centred & collaborative design 29

30 User Interface Design Principles Simple, clean and minimalistic A personalised and progressive disclosure interaction model User centred & collaborative design 30

31 Iterative Development Approach NBN Release Iteration n Iteration X Feature n Feature Feature n n Feature n Feature Feature n n Feature n 31

32 Iterative Development Approach Analysis & UI Design Development NBN Release Iteration n Iteration X Feature n Feature Feature n n Feature n Feature Feature n n Estimate & Planning Service Portal Team UAT QA Feature n 32

33 Iterative Development Approach Analysis & UI Design Development NBN Release features Release Iteration n Iteration X Feature n Feature Feature n n Feature n Feature Feature n n Estimate & Planning Service Portal Team UAT QA Feature n 33

34 Iterative Development Approach AS Analysis & UI Design Development NBN Release features Release Iteration n Iteration X Feature n Feature Feature n n Feature n Feature Feature n n Estimate & Planning Service Portal Team UAT QA Feature n 34

35 Topics to be discussed 35

36 What does the portal support? Dashboard Service Appointments Orders Trouble Tickets Communication Security 36

37 Topics to be discussed 37

38 Network Overview NNI Order NNI Order 38

39 Network Overview CVC Order CVC Order NNI Order 39

40 Network Overview Access Components Order Access Components Order CVC Order NNI Order 40

41 Network Overview Trouble Tickets Trouble Ticket 41

42 Topics to be discussed 42

43 Orders - Dashboard Menus Search and Filter Export Reporting Orders List 43

44 Access Components Order - Technical Solution Principles Product Technical Specification Configuration Template Configuration Attributes Service Attributes 44

45 Appointments Access Orders/Tickets Appointment Visibility 45

46 Access Components Order Address Query Search Inputs Location Selection 46

47 Access Components Order Orderable Inputs Location and Service Class Appointment Details Configuration Template Selection Service Attributes 47

48 Access Components Order Service Details Requested Attributes NTD ID Service ID s for UNI-D 48

49 Topics to be discussed 49

50 Trouble Tickets - Dashboard Menus Search and Filter Export reporting Ticket Summary 50

51 Trouble Ticket Creation reference ID Impacted Services and Description End User Contact 51

52 Trouble Ticket Updates Fault Severity Ticket Status Ticket Updates 52

53 Topics we have discussed 53

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