North American Portability Management, LLC Transition Oversight Manager. TOEP Webcast January 17, 2018

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1 North American Portability Management, LLC Transition Oversight Manager TOEP Webcast January 17, 2018

2 Welcome to today s webcast Submit Questions for Q&A Webcast Issues Click the Q&A widget at the bottom of your screen to submit questions Questions marked Publication Authorized will be logged and published with answers on the napmllc.org website 1 Check the volume on your speakers You may also use the Q&A widget if you need additional technical support 1. Questions that are (i) of common interest to the NPAC Community, (ii) have not been previously asked and answered, and (iii) are not otherwise inappropriate will be published 2

3 Presenters Greg Chiasson Principal, Chicago, IL William Reilly Director, Florham Park, NJ 3

4 Agenda Recent Outreach Events Transition Update Testing Update Bulk Data Download (BDD) File Update Ancillary Services Cutover Overview Contingency Rollback Update Upcoming Events Q&A 4

5 Recent Outreach Events December 12 th TOEP Webcast explored the following topics LNPA Transition Status Industry Testing Status NPAC Production Access Overview & Go-Live Preparation Timeline Contingency Rollback Status Upcoming TOEP Events The webcast recording can be found at the following link: (registration is required) Presentation materials, polling results, and other materials from the webcast can be found on napmllc.org under the LNPA Transition tab A Frequently Asked Questions (FAQ) document and a Public Questions list have been posted on napmllc.org to address common questions about the transition Other outreach activities include: Supported the LNPA Transition Oversight Subcommittee Meeting on January 9 th & 10 th Facilitated a contingency rollback industry working session on January 16 th 5

6 Transition Update

7 Overall Transition Status NPAC SMS Platform Build Outreach and Onboarding Industry Testing Data Migration and Go-Live Data center construction is complete Release A development is complete Release B development is complete and undergoing industry testing 96% of SP/SB/PTRS SPIDs are engaged in onboarding, 89% are complete 81% of ELEP entities have registered, 30% have completed service agreements Vendor testing has surfaced issues, which are requiring longer than planned timeframe to resolve Industry testing progress includes: CMIP vendor testing: 4 SUTs completed regression testing, 5 are in progress XML vendor testing: 2 systems are complete and 2 are in progress. Issues have been identified and being worked Service provider testing: 26 mechanized systems are complete, 1 is in progress and 3 are pending start 12 Acceptance Test Plans (ATP) approved; 3 have completed execution and 5 are being executed Working to reach agreement remaining parallel operations requirements, including data migration LNPA-to-LNPA data migration testing is complete for all regions, pending final validation On Track At Risk Critical 7

8 NPAC/SMS Platform Build Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN NPAC/SMS Platform Build Dec Data Center Build and Test Oct Oct Release A Development and Testing Release B Development and Testing Note: Dates are subject to change Feb May Dec Today FAD 25 May 2018 Construction and configuration of the primary and secondary data centers is complete Release B software development and internal testing is complete Second installment of Release B was made available for industry testing on 12/18 8

9 Outreach and Onboarding Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN Outreach and On-boarding August February Vendors September May Service Bureaus, Service Providers, and PTRS August February Ancillary Services Users January February Note: Dates are subject to change 1,423 Service Providers, Service Bureaus, and PTRS users have completed registration All mechanized users have completed registration 402 WDNC entities have started registration, and 133 have fully registered 81% of ELEP entities have registered, and 30% have completed service agreements Registration for IVR non-service providers has been launched in 50 states; 1,187 have completed registration Today FAD 25 May

10 Industry Testing Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN Industry Testing May Feb Vendor Certification CMIP May Aug XML Nov Feb Mechanized Users July Feb Non-Mechanized Users Training May July Feb Ancillary Services Users Dec Feb Operational Testing Nov Feb Note: Dates are subject to change Today FAD: 25 May 2018 CMIP vendor regression testing is underway with 4 systems complete and 5 in progress XML vendor testing is underway with 2 system complete and 2 in progress Service Provider testing is underway with 26 mechanized systems complete and 1 in progress LTI user testing is underway with 22 companies in progress and 3 preparing to test 10

11 Data Migration and Go-live Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN Data Migration and Go-live May May LNPA-to-LNPA data migration testing May Jul 7-Region data validation Jul Feb Ancillary Service migration Feb Mar Regional migrations Mar Note: Dates are subject to change 7-region data testing was completed as of 10/27, pending final data validation iconectiv completed stand up of the ELEP LSMS for all regions on 1/11 NPAC Customer Portal went live on 1/15, and outreach for user credentials has begun Supplemental transition information will be delivered in February, including transition preparation sessions and a Service Provider cutover guide Today FAD: 25 May

12 Testing Update

13 CMIP Vendor Regression Testing Dashboard As of 1/12/18 Overall Testing Status 9 CMIP Vendor SUTs 4 complete 5 in progress Release B Regression testing began on Dec 18; results reflect progress against final phase of certification testing Fixes to issues raised to the LNPA WG are currently being tested New issues have been discovered, but resolution paths have been identified with no expected impact to FAD 4 SUTs pending start of Release B Regression testing CMIP Vendor Regression Testing Status by SUT SUT Status Projected Total Test Cases Completed Test Cases Remaining Test Cases SUT 3 In Progress Completed 96.7% Remaining 3.3% SUT 5 Complete SUT 6 Complete SUT 7 Complete SUT 8 Complete SUT 10 In Progress % 100.0% 100.0% 100.0% 78.0% 0.0% 0.0% 0.0% 0.0% 22.0% SUT 11 In Progress % 33.3% SUT 12 In Progress % 52.9% SUT 23 In Progress % 20.9% 13

14 XML Vendor Testing Dashboard As of 1/12/18 Overall Testing Status 4 XML Vendor SUTs 2 complete 2 in progress XML vendor testing started week of 11/13 Requirements compliance issues have been discovered with one vendor; accommodations identified and pending successful retest XML Vendor Testing Status by SUT SUT Status Projected Total Test Cases Completed Test Cases Remaining Test Cases SUT 43 Complete SUT 44 In Progress Completed Remaining 100.0% 0.0% 95.4% 4.6% SUT 45 In Progress % 15.5% SUT 46 Complete % 0.0% 14

15 Service Provider Testing Dashboard As of 1/12/18 Overall Testing Status 27 Service Provider SUTs 26 complete 1 in progress Since last month, 1 Service Provider has been reclassified as a vendor and is now being reported with CMIP Vendor SUTs 3 SUTs have not begun testing but have a scheduled start date with no expected impact to FAD In-Progress SUTs Projected Total Test Cases Completed Test Cases Remaining Test Cases SUT Completed Remaining SUT % 3.3% Completed SUTs SUT Completed Test Cases SUT SUT SUT SUT SUT SUT SUT SUT SUT SUT Completed Test Cases SUT SUT SUT SUT SUT SUT SUT SUT SUT SUT Completed Test Cases SUT SUT SUT SUT SUT SUT SUT SUT

16 Group and Round Robin Testing As of 1/12/18 Overall Testing Status 25 Test SPIDs Logged 19 connected to testbed one; 3 in progress, 3 pending start 12 organizations 12 wireless, 5 wireline, 8 non-carrier 22 CMIP, 3 XML Testing activities are well underway; no significant issues have been reported The LNPA Inter-Carrier Testing Subcommittee (ITSC) continues to host regular calls to review progress and discuss next steps Testing Progress 34% of test cases have been successfully executed 1 wireless to wireless SPID Pair has successfully executed 12 test cases 3 multi-carrier groups have been created 1 group comprised of 3 carriers successfully executed an end-to-end test case Additional testing is being planned to include more carriers and test scenarios Mechanized NPAC Users are highly encouraged to participate in Group and Round Robin testing to supplement required testing and ensure NPAC readiness Suggested Next Steps: 1. Reach out to the TOM to be added to the ITSC distribution list: omments.aspx 2. Use the following link to indicate system profile information for SPIDs that will be used in testing: 2qh 17

17 ELEP and LTI Testing Dashboard As of 1/12/18 Overall Testing Status 1 LEA Mechanized Users 1 complete 25 LTI Users 22 in progress 3 preparing to start 3 additional LEA users have completed optional testing of the ELEP GUI 5 additional LEA users pending start of mandatory testing No significant issues have been identified during ELEP or LTI testing LEA Mechanized API Testing Status by User SUT Status Projected Total Test Cases Completed Test Cases Remaining Test Cases Completed ELEP 1 Complete % Remaining LTI GUI Testing Status LTI Users In Progress Preparing to Start Total LTI Users 16

18 Acceptance Test Plan (ATP) Dashboard As of 1/12/18 Overall Testing Status 12 Acceptance Test Plans 3 completed execution 5 being executed 4 in pre-atp testing The TOM is monitoring the execution of ATPs and validating results based on approved testing requirements Validation of all ATP results is planned to complete by 2/28 No significant issues have been identified during testing to date Testing Status by ATP ATP Status Pre-ATP Testing ATP Execution Results Review Final Report NPAC-SMS (CMIP and XML) In Progress In Progress - - Low Tech Interface (LTI) In Progress In Progress - - Business Continuity Planning Complete Data Migration In Progress In Progress - - ELEP In Progress In Progress - - NPAC IVR In Progress In Progress - Wireless Do Not Call (WDNC) In Progress In Progress - Security In Progress N/A In Progress - - Pooling Administration System In Progress In Progress Performance In Progress In Progress Disaster Recovery In Progress In Progress Billing In Progress In Progress

19 Bulk Data Download (BDD) File Update

20 Bulk Data Download (BDD) File Update Development of the BDD File process is complete Bulk data download functionality was included in Release B iconectiv successfully completed internal QA of Release B Industry Testing of the BDD File process has started Accessible through the mechanized user interface and/or VPN BDD Testing via the SFTP site will be available mid-march Additional Information The Full and Delta Bulk Data Download (BDD) M&P is available on the NPAC customer portal and includes the file download instructions A Transition Overview document will be provided to NPAC users on 1/26 with information on: how to request a BDD file during regional migration, how to schedule an automatically recurring BDD report with iconectiv, and related items To test BDD, contact the iconectiv Help Desk for information 20

21 Ancillary Services Cutover Overview

22 Ancillary Services Cutover Overview Ancillary Services users (WDNC and ELEP) will have a single, nationwide cutover on March 4 th with an acceptance date of March 15 th. Preparation iconectiv completed the stand up of the LSMS that will support ancillary services on 1/11 ELEP users must have their service agreements with iconectiv completed by mid-february and testing complete by the Solution Readiness date on 2/28 WDNC users must be fully registered with iconectiv by mid-february All users should ensure information about the cutover is circulated to stakeholders in your organization What to expect NPAC-only users will not be affected during the Ancillary Services cutover After 3/4, ELEP and WDNC users nationwide will be provided through the iconectiv portal iconectiv will conduct the cutover dry run for ELEP API users on 2/17, the Go-Live on 3/4, and the system soak through 3/15 Next Steps Portal credentials, billing contacts, and Transition Overview documentation will be provided to registered users by mid-february Please contact the TOM or iconectiv with any questions 22

23 Industry-Led Contingency Rollback Update

24 Contingency Rollback Update The TOM continues to facilitate industry planning for a possible rollback including soliciting feedback, refining the plan, and communicating updates Recent Developments Developed Issue 2 of the Resubmission Aid to incorporate industry feedback Hosted the 5 th contingency rollback industry working session on 1/16 All meeting materials have been posted on the LNPA Transition website /npacrfp_refdocs.aspx Neustar announced its refusal to support Contingency Rollback efforts Next Steps Assess the ramifications of Neustar s refusal to support contingency rollback Continue to review and incorporate feedback from users Monitor data connection transition and rollback verification testing Distribute Resubmission Aid Issue 2 to users by 1/19 Make the sample transaction log report available by 1/29 Please reach out to the TOM, using the link below, with feedback or questions: 24

January Industry Rollback Session Resubmission Aid The resubmission aid is being updated to Issue 2 in response to industry feedback and further review Contingency Rollback Resubmission Aid 1.

4.2 Port-Out Requests 2.4.3 Customer Service-Affecting Work 2.4.4 Soon To Be Customer Service Affecting Work 2.4.5 Other Port-in Requests 2.4.6 Self-Dependent Work 2.

25 January Industry Rollback Session Resubmission Aid The resubmission aid is being updated to Issue 2 in response to industry feedback and further review Contingency Rollback Resubmission Aid 1. Introduction 1.1 Service Provider Readiness 1.2 Definitions 2. Resubmission Guidelines 2.1 Executive Summary 2.2 Gather Data 2.3 Identify Completed Ports 2.4 Prioritize Work Network Data Requests Port-Out Requests Customer Service-Affecting Work Soon To Be Customer Service Affecting Work Other Port-in Requests Self-Dependent Work 2.5 Schedule and Execute Resubmission of Work 3. Exception Situations 3.1 Ignore Certain Transactions 3.2 Combine Transactions 3.3 Other Transaction Resubmittal Exceptions 3.4 SOA Resubmittal Exceptions 3.5 NPAC Broadcast Exceptions 3.6 Bulk Data Download Files 4. Contingency Rollback Preparation 4.1 Rollback Testing Considerations 4.2 Pre-Transition Considerations A number of small updates and expanded descriptions have been added as clarifications in response to industry feedback All registered service providers should review Issue 2 and refine their transition and rollback planning accordingly 25

26 Upcoming Events

27 Key Cutover Dates ELEP and WDNC (Nationwide) March April May /4 Nationwide Migration Date NPAC Southeast Region and IVR Regional Migration Date 4/8 4/1 4/8 4/15 SPID Migration Blackout Dates NPAC Midwest, Northeast & Mid-Atlantic Regions NPAC Western, West Coast, Southwest Regions Regional Migration Date 5/6 SPID Migration Blackout Dates 4/29 5/6 5/13 Regional Migration Date 5/20 SPID Migration Blackout Dates 5/13 5/20 5/27 FAD 25 May 2018 Upcoming Events Jan 12 Jan Jan 15 Feb 19 Feb 11 Mar 18 Feb 28 Mar 15 Mar 19 Application Connectivity Verification Plan was distributed to SOA/LSMS Users NPAC Customer Portal Go-Live & Credential distribution to all registered Users Mechanized Users - Execute CMIP Key Exchange/XML Certificate & Key Exchange Mechanized Users - 5 weekend Application Connectivity Verification Solution Readiness (Testing must be complete before this date) Acceptance date for Ancillary Services (WDNC and ELEP) Mechanized Users - Due date to upgrade production SOA/LSMS to certified patch level from your vendor 27

28 User Instructions for the NPAC Transition iconectiv will distribute a range of resources to guide users through the NPAC transition. Communications will be delivered to the POC for organizations that have registered. User Type Communications Purpose Date Service Provider, Service Bureau and Providers of Telecom Related Services (SP/SB/PTRS) NPAC Users Portal Credentials Outreach Provides instructions that will be used to verify and request account changes, retrieve IVR PINs, request LTI connectivity Transition Overview Describes the high-level plan for transition of the NPAC 1/26 Billing Contacts Outreach Instructs billing contacts on changes to billing process 3/1 1/15 Mechanized NPAC Users ELEP Users WDNC Users Application Connectivity Verification Plan Regional Cutover Run Books Credentials Outreach Describes plan for configuring User SOA/LSMS systems for connecting with the iconectiv NPAC system and verifying application-level connectivity Guides user with step-by-step instructions for how to implement system cutover Provides instructions that will be used to distribute ELEP credentials. ELEP Transition Overview Describes the high-level plan for transition of ELEP 2/16 Billing Contacts Outreach Instructs billing contacts on changes to billing process 2/15 Credentials Outreach Provides instructions that will be used to distribute WDNC credentials. WDNC Transition Overview Describes the high-level plan for transition of WDNC 2/16 Billing Contacts Outreach Instructs billing contacts on changes to billing process 2/15 IVR-LEA Users Access Credentials Instructs how to view IVR system access PIN's online 2/8 1/12 2/9 2/5 2/1 28

29 Polling Question Have you completed all agreements in preparation for your relevant cutover dates? A) Yes B) No C) I m not sure D) Not applicable 29

30 Upcoming Outreach Events February TOEP Webcast The next TOEP webcast is scheduled for February 14 th at 3PM ET March LNPA TOSC Meeting The next LNPA Transition Oversight Subcommittee meeting will be held in Durham, NC on March 6 th and 7 th March TOEP Webcast A TOEP webcast is scheduled for March 14 th at 3PM ET 30

31 Q & A

32 Thank you for attending today s webcast! Next TOEP webcast is scheduled for February 14 th at 3PM ET Share your thoughts with the NAPM LLC comment form: 1 Visit the website, 2 Go to LNPA Transition 3 Select Comments from the left menu 4 Fill out the form, then select Send Message to share your comment 32

LNPA Transition Outreach and Education Plan (TOEP)

LNPA Transition Outreach and Education Plan (TOEP) Frequently Asked s The LNPA Transition Oversight Manager (TOM) has assembled a list of Frequently Asked s (FAQ) that are of common interest to the NPAC