Clause Present clause / condition / criteria Amended as under

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1 Corrigendum 3: RFP by MAB IT Ops for selection of Service Providers (This is in addition to earlier ones) Sr No Page of RFP Clause Present clause / condition / criteria Amended as under 1 4 Bid details Last date and Time for Bid submission is and 15:00 hrs 2 4 Bid details Date and time of Technical Bid opening: and 16:00 hrs 3 44 Eligiblity Robust, scalable, user friendly and Criteria, secured front end application( Annx B, Merchant boarding, Terminal set up, 11 Key injection, terminal deployment, merchant training, terminal repair, transaction processing and authorization, Risk assessment, fraud monitoring, helpdesk, online portal for merchants with viewing rights for their transactions etc) Integration of diverse channels (PoS, Biometric with Aadhar enablement, mvisa, NFC capabilities, ETC, Last date and time for Bid submission extended to , 15:00 hrs at MAB IT Ops department, Nerul MIDC Date and time for Technical Bid opening: and 16:00 hrs Robust, scalable, user friendly and secured front end application( Merchant boarding, Terminal set up, Key injection, terminal deployment, generation of Bharat QR and development of related apps, merchant training, terminal repair, transaction processing and authorization, Risk assessment, fraud monitoring, helpdesk, online portal for merchants with viewing rights for their transactions etc). Integration of diverse channels (PoS, Biometric with Aadhar enablement, mvisa, NFC

2 4 47 Technical bid, Annx C, Evaluation criteria, 13.2, Evaluation criteria, 13.2, 5 payment through SBI Buddy, India QR, etc. Necessary infrastructure and expertise for deploying all variants of PoS terminals and acceptance of payment applications like m- VISA, State Bank Buddy, ETC tags Range of services offered by the service providers In addition to normal transactions, full marks if AMEX acquiring, mvisa, buddy, ETC, EMI option, refund: 10 If above options within three months of award: 5 Only normal transactions i.e VISA, Mastercard and Rupay: 0 Maximum marks 10 Value added services: PC PoS Integration 5 DCC 5 Cash@PoS 5 EMI 5 mvisa 5 Maximum marks 25 capabilities, ETC, payment through SBI Buddy, Bharat QR, etc.) Necessary infrastructure and expertise for deploying all variants of PoS terminals and acceptance of payment applications like Bharat QR, m-visa, State Bank Buddy, ETC tags and similar solutions. Range of services offered by the service providers In addition to normal transactions, full marks if AMEX acquiring, mvisa, Bharat QR, ETC, refund: 15 If above options within three months of award: 10 Only normal transactions i.e VISA, Mastercard and Rupay: 0 Maximum marks 15 Value added services: PC PoS Integration 5 DCC 5 Cash@PoS 5 EMI 5 Maximum marks 20

3 7 70 Scope of work, 2.2, 2 standard services Standard services to be delivered under this agreement are illustratively listed below but are not limited to the following:- Standard services to be delivered under this agreement for various Merchant Acquiring Products e.g. PoS terminals, Bharat QR acceptance, other merchant payment acceptance solutions, acquiring of Toll plazas for processing of ETC (Electronic Toll Collection) transactions etc. and Value Added Services (EMI, DCC,Cash@PoS, Mobile/DTH top-up, Bill Payments, Wallet acceptance, Data Analytics etc.) are illustratively listed below but are not limited to the following:- 8 12, 70 and 101 onwa rds Responsib ilities of service providers / scope of work / Deliverabl es a) Set up / Manage / Upgrade, maintenance, customization and periodical up-gradation of Merchant Management Software f) VAP/MIP/NFS/BBPS and AMEX link hosting, handling, periodical upgradation as per rules revised by MasterCard and Visa etc. periodically and ensuring meticulous compliance of the prescribed rules from time to time. a) Set up / Manage / Upgrade, maintenance, customization and periodical up-gradation of Merchant Management Software for acceptance of payment by merchants through Cards, QR code & App. based solutions etc. f) VAP/MIP/NFS/BBPS and AMEX link hosting, handling, periodical upgradation as per rules revised by MasterCard, RuPay, Amex, Visa etc. periodically and ensuring meticulous compliance of the prescribed rules from time to time.

4 h) Set up up of Merchants, POS terminals, commercial terms, commercial arrangement etc. in merchant management Software as per instructions from Bank i) Terminal installation, activation and Management n) Activation of POS Terminals, tracking performance, follow up and feedback q) Back-end transaction processing viz., capturing of transaction from POS terminals, routing it to issuer through VAP/MIP/ any other interface etc., obtaining response from issuer and transmitting back the response to the merchant. h) Set up of Merchants (for POS terminals, Bharat QR, other acceptance solutions emerging from time to time), commercial terms, commercial arrangement, MCC, type of terminals/acceptance solution, other details related to merchants etc. in merchant management Software as per instructions from Bank i) Terminal installation, activation of PoS terminals/bharat QR/other acceptance solutions and Management n) Activation of POS Terminals/Bharat QR/other acceptance solutions, tracking performance, follow up and feedback q) Back-end transaction processing viz., capturing of transaction from POS terminals/bharat QR/ETC Toll plazas/other acceptance solutions, routing it to issuer through VAP/MIP/ any other interface or receiving response from card networks etc., obtaining response from issuer and transmitting back the response to the merchant.

5 s) The service provider should have the capability to support Dynamic Currency conversion, EMI, mvisa, Buddy and other payment options which may come in use in future at no extra cost to Bank hh) Migration of all Merchants accounts to Bank s own setup if and as and when Bank commissions its own infrastructure or in collaboration with another entity. s) The service provider should have the capability to support Dynamic Currency conversion, EMI, Buddy, acceptance of other e-wallets and other payment options which may come in use in future at no extra cost to Bank hh) Migration of all Merchants accounts to Bank s own setup if and as and when Bank commissions its own infrastructure or in collaboration with another entity in a Joint Venture. ggg) Development, maintenance, customization and periodical upgradation of Bharat QR merchant application software. hhh) Generation of QR codes for Bharat QR acceptance. iii) Sending in-app and SMS notifications to merchant in case of Bharat QR Push Transactions jjj) Building on-us pipe with SBI Banks 24 or any other switch as directed by the Bank for direct routing of on-us

6 transactions without any separate cost to Bank. kkk) Development, maintenance, customization and periodical upgradation of back-end system for processing of ETC transactions coming from the Toll Plazas acquired by us, as per procedural guidelines issued by NPCI, nodal agency for NETC (National Electronic Toll Collection) programme. lll) Integration with Toll Plazas acquired by us/to be acquired in future. mmm) Development, maintenance, customization and periodical upgradation of CRM (Customer Relationship Management) tools which should include web-based tool for complaint log in & resolution, generation of complaint log no, simultaneous generation and & SMS code to merchants and closure of complaints only after feeding of acknowledgement code in the CRM system etc.

7 Annexure F, Commerci al Bid Col D for Sr No 1, 2, 3 and 4 cannot be more than 0.20% each of Grand Total. Col D for Sr No 7 and 8 combined together cannot be more than 0.23% of Grand total Commercial Bid nnn) Effective inventory management of PoS terminals by using tools like Heart Beat, provision of Dash board showing active and inactive PoS terminals at real time. Please refer the revised Commercial Bid format as under: Annexure F The indicative commercial Bid needs to contain the information listed hereunder in a sealed envelope bearing the identification Indicative Commercial Bid for. Name of the Bidder: All services are detailed in scope of work Sr. No. (A) Type of service (B) Basis of unit (C) Price (D) Expected volume * in a year (E) % of Grand total (Sr no. 10, col D) (F) 1 Terminal installation, application downloading, activation and Merchant training charges (one time per terminal). Downloading of Bharat QR merchant app., delivery of Tent card/standee, User manual, FAQ, Decals etc. to Per terminal

8 merchant, test transaction, Merchant training charges (one time per TID) etc. to make Bharat QR acceptance operational. 2 Migration cost from one platform to Per another terminal 3 Terminal de-installation charges Per terminal 4 Field visit charges Per visit Transaction processing cost Per One lac transaction 6 Dynamic Currency conversion charges Per Rs Ten Thousand 7 Terminal servicing and management fee Per (per terminal p.m.). The deployment terminal will be on PAN India basis. per month 8 Daily Settlement, Reconciliation, Chargeback, presentments, arbitrations and periodical reporting, merchant transaction reporting, merchant statements e mailing, MIS for Bank through e mail / SFTP etc. The list is illustrative and not exhaustive Per terminal per month 450 million Rs million Help desk charges (outgoing) Per call Grand Total 100

9 11 Rate per man day for customization / development. 200 man days in a calendar year will be free of costs Per day man Rate per man day cannot exceed Rs 10000/- *: these are projections / assumptions and in no way a commitment from Bank man days in a calendar year will be without any cost to the Bank. Bank will pay for customization / development subject to negotiations for number of man days. 2. In case of Bharat QR and similar payment solutions, De-installation (Sr No 3) and Terminal Servicing (Sr No 7) would not be payable. Daily settlement (Sr No 8) would be 80% of the charges applicable for a normal physical terminal. 3. L1 will be decided on the basis of Grand Total (Sr No 10), col D 4. Breakup of charges at column D (Sr No 1 to 9) for various activities will be arrived at (rounded down to nearest two decimals) as per the respective percentage mentioned at column F of the final L1 price 9Sr no 10) of column D.

Procedural Guidelines RuPay QR code

Procedural Guidelines RuPay QR code Version 1.0 Version 1.0 Page 1 of 8 Amendment History Sr. Version number Summary of Change Change Month & Year 1 1.0 Initial Version Feb 2017 2 3 Version 1.0 Page 1