General Office, GED Attainment, Transportation Clerk 15 Months

Transcription

1 Program Information: The order and length of time spent on each topic is subject to change. Some students take longer in some areas and a shorter time in others, depending on their abilities to master the content. The advantage of this program is that it works at the student s pace. All training is done using one-on-one instruction during a student s scheduled class time. Start Dates and Class Hours: Office Careers has open-enrollment. Students may not initially get a preferred classtime. Available classtimes start between 8:00 am and 2:00 pm. Classes run Monday through Friday where training time is one to three-hours per day. MS Office: Microsoft Office Suite of software is the workhorse of the business world. We use current releases so you can be familiar with the most current programs and qualify for better jobs. We teach Word, Excel, PowerPoint, Access and Outlook from beginning to advanced. : The dispatcher course will reinforce the skills needed for successful dispatching. Through a combination of quizzes and daily exercises based on the textbook Daily Dispatch Challenge, students will learn how to create and keep logs, learn state and federal regulations, calculate load arrival times, assemble and use a well-organized record keeping system, handle emergency situations and problem solve with customers/drivers. Keyboarding/Ten Key: Daily practice of keyboarding and occasional practice of 10-key using Mavis Beacon Teaches Typing. Typing goal: 35 wpm and 130 spm. Customer Service: Learn to assist customers with inquiries and problems in frontline call centers, help desks, tele service centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and ing skills; data entry; and database and Internet searching and retrieval. GED Attainment: The students will prepare for the GED test by working through a computerized GED testing program. This will be supplemented by coursework over Basic English, math and reading skills. By the end of the program students should be familiar with GED testing, and know the basics of English grammar, spelling and math. Job Search: This training service gives students real-life exposure and job experience using the new skills they have developed. Our practicums may be paid positions leading to full-time employment. Office Careers has used our Job Preparation Service to bridge the gap to having demonstrable skills to an employer. This important final step gives our clients confidence and competitiveness in the open job market. This is Page 1 of 12

2 followed by creating resumes and cover letters, finding job leads, applying, and interviewing for work. Our students use their new skills and resources to complete the process. Cost: $17, Tuition - Excluding other fees listed, tuition is all-inclusive for $1,150 per month. Tuition includes a specially configured laptop and devices described at the end of the training plan. Office Careers will make arrangements for internet access to deliver training services. $17, Total Tuition is billed quarterly (every 90 days). Tuition is due at the start of training. Start dates may be any date Office Careers agrees to, based on instructor availability. Week 1 GED Attainment: Pretests: Language Arts, Social Studies, Science, Mathematics MS Office: MS Word: Opening documents, editing, saving Week 2 GED Attainment: Pretests: Language Arts, Social Studies, Science, Mathematics MS Office: MS Word: Opening documents, editing, saving Week 3 GED Attainment: Pretests: Language Arts, Social Studies, Science, Mathematics MS Office: MS Word: Opening documents, editing, saving Week 4 GED Attainment: Pretests: Language Arts, Social Studies, Science, Mathematics Week 5 Week 6 Week 7 Page 2 of 12

3 Week 8 GED Attainment: Capitalization, spelling rules MS Office: MS Outlook: Creating contact lists, using , attaching files, calendar scheduling Week 9 GED Attainment: Capitalization, spelling rules MS Office: MS Outlook: Creating contact lists, using , attaching files, calendar scheduling Week 10 GED Attainment: Capitalization, spelling rules MS Office: MS Outlook: Creating contact lists, using , attaching files, calendar scheduling Week 11 GED Attainment: Capitalization, spelling rules MS Office: MS Outlook: Creating contact lists, using , attaching files, calendar scheduling : Interstate Truck Driver Guide Week 12 GED Attainment: Punctuation, grammar, spelling rules MS Office: MS Excel: Opening documents, editing, saving MS Office: MS Outlook: Creating contact lists, using , attaching files, calendar scheduling : Interstate Truck Driver Guide Week 13 GED Attainment: Punctuation, grammar, spelling rules MS Office: MS Excel: Opening documents, editing, saving : Overview of Fleet Training Week 14 GED Attainment: Punctuation, grammar, spelling rules MS Office: MS Excel: Opening documents, editing, saving : Applying State, Federal, and Company Policies : Overview of Fleet Training Page 3 of 12

4 Week 15 GED Attainment: Punctuation, grammar, spelling rules MS Office: MS Excel: Opening documents, editing, saving : Load Arrival Times Week 16 GED Attainment: Basic Math addition, subtraction, multiplication, division MS Office: MS Excel: Opening documents, editing, saving : Load Arrival Times : Record Keeping Week 17 GED Attainment: Basic Math addition, subtraction, multiplication, division MS Office: MS Excel: Opening documents, editing, saving : Delivery Assignment 1 Week 18 GED Attainment: Basic Math addition, subtraction, multiplication, division MS Office: Computer: MS Windows basics, security : Delivery Assignment 1 Week 19 GED Attainment: Basic Math addition, subtraction, multiplication, division MS Office: Computer: MS Windows basics, security : Delivery Assignment 2 Week 20 GED Attainment: Basic Math addition, subtraction, multiplication, division MS Office: MS Access: Data entry into multiple tables : Delivery Assignment 2 Week 21 GED Attainment: Basic Math continued MS Office: MS Access: Data entry into multiple tables : Delivery Assignment 3 Page 4 of 12

5 Week 22 GED Attainment: Basic Math continued MS Office: MS Access: Data entry into multiple tables : Delivery Assignment 3 : Identifying Critical Information Week 23 GED Attainment: Basic Math continued MS Office: MS Access: Data entry into multiple tables : Identifying Critical Information : Participatory and Active Listening Week 24 GED Attainment: Basic Math continued MS Office: MS Access: Filing: Alphabetic Rules. : Emergencies : Participatory and Active Listening Week 25 GED Attainment: Basic Math continued MS Office: MS Access: Filing: Complete alphabetic filing rules, numeric filing rules, chronological and subject filing. : Driver Differences : Emergencies Week 26 GED Attainment: Ratios, measurements, and percentages MS Office: MS Access: Filing: Complete alphabetic filing rules, numeric filing rules, chronological and subject filing. MS Office: MS Access: Filing: Final exam : Driver Differences : Handling Telephone Calls Week 27 GED Attainment: Ratios, measurements, and percentages MS Office: MS Access: Filing: Final exam : Handling Telephone Calls Page 5 of 12

6 Week 28 GED Attainment: Ratios, measurements, and percentages : Communication : Handling Telephone Calls Week 29 GED Attainment: Graphs and basic algebra GED Attainment: Ratios, measurements, and percentages : Communication : Negotiation Week 30 GED Attainment: Graphs and basic algebra : Selling Week 31 GED Attainment: Graphs and basic algebra MS Office: MS Word: Tabs, Margins, Indents : Problem Solving : Selling Week 32 GED Attainment: Graphs and basic algebra MS Office: MS Word: Tabs, Margins, Indents : Dispatch Review Week 33 GED Attainment: Reading comprehension, reading for retention MS Office: MS Word: Tabs, Margins, Indents : Dispatch Review Page 6 of 12

7 Week 34 GED Attainment: Reading comprehension, reading for retention : Getting Familiar with FMCSA.DOT.GOV Week 35 GED Attainment: Reading comprehension, reading for retention MS Office: MS Excel: Formulas, Formatting : Getting Familiar with FMCSA.DOT.GOV Week 36 MS Office: MS Excel: Formulas, formatting : Ethical Issues in Transportation Industry Week 37 MS Office: MS Excel: Formulas, formatting : Ethical Issues in Transportation Industry Week 38 MS Office: MS Excel: Formulas, formatting : Dispatch/Office Review - Company Presentation Week 39 MS Office: MS Excel: Formulas, formatting : Dispatch/Office Review - Company Presentation : Dispatch/Office Review - Customer Records Week 40 : Dispatch/Office Review - Customer Records Page 7 of 12

8 Week 41 MS Office: MS Access: Forms and Reports : Dispatch/Office Review - Customer Calls : Dispatch/Office Review - Customer Records Week 42 Customer Service: Customer Service: phone etiquette, answering calls, dealing with customer MS Office: MS Access: Forms and Reports : Dispatch/Office Review - Customer Calls Week 43 Customer Service: Customer Service: phone etiquette, answering calls, dealing with customer MS Office: MS Access: Forms and Reports : Dispatch/Office Review - Scheduling Drivers Week 44 Customer Service: Customer Service: phone etiquette, answering calls, dealing with customer MS Office: MS Access: Forms and Reports : Dispatch/Office Review - Scheduling Drivers Week 45 Customer Service: Customer Service: phone etiquette, answering calls, dealing with customer MS Office: MS Access: Queries, entering and correcting data in tables : Dispatch/Office Review - Thank You Mail Merge Week 46 Customer Service: Customer Service: phone etiquette continued, hands on telephone practice GED Attainment: Test Prep: Practice Exams MS Office: MS Access: Queries, entering and correcting data in tables : Dispatch/Office Review - Thank You Mail Merge Page 8 of 12

9 Week 47 Customer Service: Customer Service: phone etiquette continued, hands on telephone practice GED Attainment: Test Prep: Practice Exams MS Office: MS Access: Queries, entering and correcting data in tables : Dispatch Payroll Exercises Week 48 Customer Service: Customer Service: phone etiquette continued, hands on telephone practice GED Attainment: Test Prep: Practice Exams MS Office: MS Access: Queries, entering and correcting data in tables MS Office: MS PowerPoint: Basic presentations : Dispatch Payroll Exercises Week 49 Customer Service: Customer Service: phone etiquette continued, hands on telephone practice GED Attainment: Test Prep: Practice Exams MS Office: MS PowerPoint: Basic presentations Week 50 Customer Service: Customer Service: phone etiquette continued, hands on telephone practice GED Attainment: Test Prep: Practice Exams MS Office: MS PowerPoint: Basic presentations Week 51 MS Office: MS PowerPoint: Basic presentations Week 52 MS Office: Internet: Using the Internet to perform searches, sending materials via Internet, downloading files Page 9 of 12

10 Week 53 MS Office: Internet: Using the Internet to perform searches, sending materials via Internet, downloading files Week 54 MS Office: Internet: Using the Internet to perform searches, sending materials via Internet, downloading files MS Office: Using Word, Excel and Access together Week 55 MS Office: Using Word, Excel and Access together Week 56 MS Office: Using Word, Excel and Access together Week 57 MS Office: Using Word, Excel and Access together Week 58 GED Attainment: Test Prep: Practice Exams and complete testing MS Office: Using Word, Excel and Access together Page 10 of 12

11 Week 59 GED Attainment: Test Prep: Practice Exams and complete testing Job Search: Job Search activities using the Internet Week 60 GED Attainment: Test Prep: Practice Exams and complete testing Job Search: Job Search activities using the Internet Week 61 GED Attainment: Test Prep: Practice Exams and complete testing Job Search: Resume and Cover letter development Week 62 Job Search: Job Search activities using the Internet Week 63 Job Search: Resume and Cover letter development Week 64 Job Search: Job Search activities using the Internet Job Search: Resume and Cover letter development Week 65 Job Search: Job Search activities using the Internet Job Search: Resume and Cover letter development Page 11 of 12

12 Laptops Provided by Office Careers: Setup and Internet Access Essential equipment to attend classes remotely or onsite is included in the cost of all training plans. When a student uses a laptop from their home, they will need to sign an ownership agreement. Students may not use their own computers for classes unless they sign a terms agreement with Office Careers that releases us from any damages or lose of data. Laptops provided by Office Careers are pre-configured for on-line communication and remote access. We setup our laptops for students with no prior computer experience. We have backups and safety built in so that we can repair a computer without a home visit and limit the loss of class days due to any technical issues. Computers supplied by Office Careers may include a secondary monitor (our modern-day paper stand), and a wireless keyboard/mouse to avoid using the laptops keyboard. We can provide ergonomic devices that are generally sold at office stores or easily configure for prescribed devices. If needed, Office Careers will arrange for Internet service that may include paying the student to keep internet service running in their home. Only in cases where a student will need Internet access via Satellite, may other fees be negotiated as an additional expense. All other policies and holidays are posted at officecareers.org Page 12 of 12