VOICE - PRODUCT SPECIFICATION
|
|
- Rodney Lee
- 5 years ago
- Views:
Transcription
1 VOICE - PRODUCT SPECIFICATION 1. INTRODUCTION This document contains information on Voice services. If you require more detailed technical information, please contact your Account Manager. 2. SERVICE DEFINITION 2.1. Service Overview The Voice service consists of the following: Fixed cost access services, or telecommunications carrier services including: Provision of lines and circuits (for monthly rentals) for voice circuit access to the public switched telephone network (PSTN), including analogue, high capacity, Digital Trunk Interface (DTI), ISDN basic or primary rate access; Network maintenance e.g. wiring maintenance; Enhanced calling services such as DDI, call messaging, voic and fax mail services; Foreign telephone exchange services; Provision of lines and circuits for voice access to the digital data network, and data circuit access to the digital data network as are specified by you from time to time; and Call diversion, remote call diversion, call waiting, 3-way calling, auto callback, auto recall, last number redial, faxability Installation and connection of components of the Services, Local calls (PSTN) National toll calls (PSTN) Establishment and operation of Virtual Private Networks (VPN) and mobile extension/diversion from the VPN Telecom Centrex services Telecom 0800 national and international services and audiotext applications PSTN to Cellular calls International toll calls (PSTN) International video conferencing Answer and Message Services Inward bound international 0800 traffic to New Zealand Calling Cards Audioconferencing Account coding 2.2. Customer Responsibilities The customer is responsible for the following: Providing, configuring, operating and supporting related systems Providing a suitable environment for terminating equipment Taking appropriate steps for maintaining the privacy and security of their voice services Assisting Telecom with implementation, fault resolution and MACs Providing Telecom with information about the customer s requirements 1 July 2005 Telecom NZ Ltd Version 1.0 Page 1 Commercial in Confidence
2 Paying all applicable Voice service fees Liaison with other service provider(s) for co-ordination of cutover services Service Implementation Telecom will carry out the following implementation activities: Project co-ordination to organise Telecom s implementation activities Site audits of the customer s current voice services Ordering, installing and testing the required site connections and CLNE Testing that each site operates in accordance with Telecom specifications Handover to Telecom operational staff for ongoing service management Customer acceptance when implementation of all sites is complete 2.4. Implementation Options The customer can select the following implementation options for voice services: Telecom creating the required Service Specification on the customer s behalf Telecom integrating e.g. Secure Business Internet with One Office Advanced IP-VPNs Telecom Project Managing the customer, IT Integrators, and any third parties A Telecom Design Engineer confirming the service meets requirements 3. SERVICE TARGETS This section lists the following: Service delivery performance targets performance targets for Telecom s delivery of the service. Provisioning / change performance targets performance targets for Telecom s implementation of and changes to the service Service Delivery Performance Targets Service Attribute Attribute Definition Service Target Service Reception Normal Service Hours Answering a telephone call from a customer and logging information relevant to a fault or other details relevant to the service required. Those hours during which, when a customer reports a fault, Telecom will commence restoration activity at no additional cost (see note 1 below). Service Restoration: incoming phone calls to be answered 24 hours a day, every day, within 20 seconds. Billing, provisioning: incoming phone calls to be answered on Business Days, 0800 to 1730, within 20 seconds. 24 hours x 7 days 1 July 2005 Telecom NZ Ltd Version 1.0 Page 2 Commercial in Confidence
3 Initial Restoration Update Progress Updates Service Restoration Targets Provisioning/ Change Target Billing Issue Resolution Target Answer and Message Service Reception Notes: The elapsed time, during Normal Service Hours, between reporting a fault to Telecom and confirmation to the customer that initial diagnosis has been completed and an estimated time to restore is provided, if known. Updates on the status of service restoration activity. The elapsed time, during Normal Service Hours, between customer reporting a fault to Telecom and confirmation to the customer that the service has been restored. The elapsed time between the confirmed acceptance of a Provisioning/Change Request and the implementation of that request, unless the customer specifies a longer time. The elapsed time between the customer initiating a billing enquiry and confirmation to the customer of its resolution. Answering a telephone call from a caller and taking a message on behalf of a customer. Within 60 minutes Provided to the customer on an significant event basis, or as agreed 6 hours (reasonable endeavours) As per section 3.2 Provisioning/Change Targets Single account, with account arrears less than 90 days: 2 Business Days Multiple accounts, or account arrears more than 90 days : by mutual agreement 75% of calls to be answered in 10 seconds 1. Call-out: Telecom will fix any fault in the Telecom Network at no additional charge. However should the fault be proved to be the responsibility of the customer, Telecom may charge additional fees. These are called Call-out fees 2. CPE: These service targets do not apply to maintenance of customer premises equipment (such as PBXs, phones, IVR and voic ). Maintenance of these items may be covered under a separate Telecom Equipment Maintenance Agreement. 3. International Faults: These targets do not apply to any fault caused by any network failure arising beyond Telecom s International Gateway Provisioning/Change Targets Service Attribute Attribute Definition Service Target ISDN Primary Rate (including ISDN Primary Rate Lite) Installation and activation of ISDN Primary Rate access 2s ISDN Basic Rate Installation and activation of ISDN Basic Rate access 13 Business Days 0800 Standard Activation of a standard 0800 service 3 Business Days 1 July 2005 Telecom NZ Ltd Version 1.0 Page 3 Commercial in Confidence
4 Service 0800 Enhanced Service Activation of an 0800 number with 1 or more of the following enhanced call routing features: Geographic Call Distribution Time of Day Diversion Percentage Call Distribution Geographic Call Screening Call Distribution Plans Courtesy Response Call Prompting Follow Me 3 to 10 Business Days (depending on the feature set required) International 800 service Activation of an international 0800 number 3 to 10 Business Days (best efforts depending on international originating carrier) Simple Centrex Single site less than 5 lines 3 Business Days Exchange-only modifications Complex Centrex, Global Office and VPN Provisioning By mutual agreement Voice Services Platform Provisioning Call Minder, Message Manager, Message Connect, Fax Advantage, Fax Address, InfoCall, InfoAnswer 2 Business Days Analogue Services (Non Centrex) Provisioning Exchange-only modifications Smartphone features 2 Business Days Calling card Activation of a new card 10 Business Days Audio conferencing Activation of a new user ID (PIN) Video conferencing Confirmation of bookings for bridge ports and/or video conference facilities (5 Business Days notice required. Bookings subject to availability) Notes: 1. Where the number of lines involved in a service order is greater than 5, the provisioning/change request will be managed as a project for which the service target timeframes will have to be agreed. 1 July 2005 Telecom NZ Ltd Version 1.0 Page 4 Commercial in Confidence
5 2. Where the provision of service requires additional capacity to be installed to the customer's site the service target timeframes may have to be agreed, due to constraints imposed by third parties, e.g. resource consent from local councils. 3. Measurement and reporting: Telecom will measure service delivery performance from the beginning of the month after a service is implemented. 4. STANDARD FEES AND INVOICING 4.1. Invoicing The customer may be billed for one or more of the following: Implementation - Implementation fees are invoiced in arrears and cover items such as installation, configuration, testing, activation and handover. Project Management Fees - Project Management fees are invoiced in arrears and cover items such as organising customer and third party resources and equipment, achieving project budgets, timeframes and deliverables, and minimising project risk. Fixed Monthly Fees - Fixed monthly fees are invoiced in advance and cover the provision and management of the services included in this agreement. Variable Fees - Any applicable variable fees, for example associated with time, volume or usage, are normally invoiced monthly in arrears. Fault Location Fees - A Fault Location Fee is charged when a contractor goes to fix a fault and they find that the fault is not in the network (i.e. it is on the customer's premises and is not covered by a wiring maintenance contract), or no fault exists. Miscellaneous Fees - One Off fees are typically invoiced monthly in arrears and apply to e.g. new installations, relocations, and configuration changes requested by the customer Moves Adds and Changes (MACs) Definitions MACs: Requests for moves, adds and changes. Complex MACs: Telecom and the customer will treat complex MACs as a project for which a timetable and charges will be agreed. Service Hours: All MACs will be carried out at Telecom's discretion during the agreed service hours. There is an additional charge for implementing MACs at a specific time requested by the customer. MAC Fees Please contact your Account Manager for information on MAC Fees. 1 July 2005 Telecom NZ Ltd Version 1.0 Page 5 Commercial in Confidence
Additional security is provided by a Reverse Proxy Server, so only authorised users can access the Contact Direct Web service and be authenticated.
PRODUCT SPECIFICATION CONTACT DIRECT WEB 1. INTRODUCTION This document contains information on the Contact Direct Web service. If you require more detailed technical information, please contact your Account
More informationENTERPRISE VALET - PRODUCT SPECIFICATION
ENTERPRISE VALET - PRODUCT SPECIFICATION 1. INTRODUCTION This document contains information on the Enterprise Valet service. If you require more detailed technical information, please contact your Account
More informationEQUIPMENT MAINTENANCE - PRODUCT SPECIFICATION
EQUIPMENT MAINTENANCE - PRODUCT SPECIFICATION 1. INTRODUCTION This document contains information on the Equipment Maintenance service. If you require more detailed technical information, please contact
More informationGMS NETWORK PLUS PRODUCT SPECIFICATION 1. INTRODUCTION 2. SERVICE DEFINITION. 2.1 Service Overview. GMS Network Plus
GMS NETWORK PLUS PRODUCT SPECIFICATION 1. INTRODUCTION This document contains product information for the GMS Network Plus Service. If you require more detailed technical information, please contact your
More informationVodafone One Business
Vodafone One Business Service Description Vodafone One Business is a Unified Communications solution delivering fixed and mobile convergence. Vodafone One Business connects mobiles, laptops, tablets and
More informationInternet Protocol Voice Service (IPVS)
Internet Protocol Voice Service (IPVS) Internet Protocol Voice Service (IPVS) allows users to make phone calls using a high-speed IP transport connection instead of a traditional, circuit-switched phone
More informationGuide: On-premise vs hosted VoIP telephone systems
Guide: On-premise vs hosted VoIP telephone systems What s the difference? Introduction In essence, there is no one-size fits all approach to telecoms as the reality is that it is more a case of what s
More informationSCHEDULE 2F-2 VOICE COMMUNICATIONS SERVICES (FUTURE STATE SERVICES) for. Date TBD
SCHEDULE 2F-2 VOICE COMMUNICATIONS SERVICES (FUTURE STATE SERVICES) for COUNTY OF ORANGE, CA Date TBD Table of Contents 1.0 Voice Communications Services Overview and Objectives... 1 1.1 Voice Communications
More informationConVox 3.0. DEEPIJA TELECOM PVT. LTD. An ISO 9001:2008 Company. Connect to your Customer with Complete Confidence. Contact Center Suite. Chat.
ConVox 3.0 Contact Center Suite Connect to your Customer with Complete Confidence Voice Video Chat Fax E-Mail DEEPIJA TELECOM PVT. LTD. An ISO 9001:2008 Company WWW.DEEPIJATEL.COM SMS Your Service Excellence
More informationSimple & powerful Cloud Phone Solution. Get Enterprise Telephony Features at a Great Price.
Simple & powerful Cloud Phone Solution. Get Enterprise Telephony Features at a Great Price. www.ecovoip.co.uk Cloud Solutions About us EcoVoip is a Cloud hosted Telecom s PBX provider for SME to Enterprise
More informationTELUS GENERAL TARIFF CRTC Original Page 376 ITEM 485 Integrated Services Digital Network-Basic Rate Interface (ISDN-BRI) Service F
1st Revision Cancels Original Page 376 485 Integrated Services Digital Network-Basic Rate Interface (ISDN-BRI) Service F 485.1 Service Description ISDN-BRI Service provides for the digital transmission
More informationVol. 1 Technical RFP No. QTA0015THA
General Services Administration (GSA) Enterprise Infrastructure Solutions (EIS) MetTel IPVS satisfies all the requirements of EIS RFP Section C.2.2.1. IPVS is embedded in our MPLS core network and extended
More informationAttached are revised tariff pages filed to become part of the Verizon Florida LLC General Services Tariff. Section 0 - Index 25th Revised Index Page 7
David Christian Vice President Regulatory Affairs Florida 106 E. College Ave Tallahassee, Florida 32301 Telephone 850-224-3963 Fax 850-222-2912 david.christian@verizon.com July 30, 2010 Ms. Beth W. Salak,
More informationA Business Guide to Call Accounting. by Trevor Davis, head of product management, call accounting, Enghouse Interactive
A Business Guide to Call Accounting by Trevor Davis, head of product management, call accounting, Enghouse Interactive It s more than Call Logging The term, call accounting (or call logging) system is
More information1st Revised Page 8 SECTION 2 - Application of Rates, Payments and Deposits Replacing Original Page 8
1st Revised Page 8 SECTION 2 - Application of Rates, Payments and Deposits Replacing Original Page 8 PAYMENT FOR SERVICE (cont'd) Restoral of Service Initiated by AT&T Texas A Restoration Charge for each
More informationGENERAL TARIFF CRTC 21461
410 Resale and Sharing 410.1 Service Description GEERAL TARIFF CRTC 21461 Original Page 410-1 TELUS telecommunications services may be shared or resold in accordance with the terms and conditions specified
More informationVoIP Solution How to Make the Best Choice for Your Business
Choosing the Right VoIP Solution How to Make the Best Choice for Your Business Section Title - 1 TABLE OF CONTENTS Introduction 3 CH. 1 What is VoIP? Why Do I Need It? 4 CH. 2 What Type of VoIP Solutions
More informationHow VoIP Improves the Call Center Customer Experience. Presented by:
How VoIP Improves the Call Center Customer Experience Presented by: The right call center phone system plays a critical role in delivering quality customer service, maximizing customer satisfaction and
More informationPSTN & ISDN Service Schedule From 1 September 2017
These Product Terms are part of, and supplemental to, the Master Services Agreement between Telegate (us, we, our) and the Customer (you, your). This document outlines the following: 1. Service Description...
More informationNFON Cloud Telephone System Product Overview. The Future of Business Communications. nfon.com
NFON Cloud Telephone System Product Overview The Future of Business Communications. nfon.com Secure access to the NFON system is available 24 hours a day, seven days a week from any location that has an
More informationDBX FULLY INCLUSIVE PHONE SERVICE DBX THE FUNCTIONALITY OF ON-PREMISE WITH THE FLEXIBILITY OF THE CLOUD
DBX DBX FULLY INCLUSIVE PHONE SERVICE THE FUNCTIONALITY OF ON-PREMISE WITH THE FLEXIBILITY OF THE CLOUD What is DBX? DBX is powered by M12 Solutions next generation network - Giganet - and Splicecom s
More informationPartner Sales Playbook Atmosphere Cloud Communications
Partner Sales Playbook Atmosphere Cloud Communications 1 Table of Contents Introduction Atmosphere Cloud Communications IntelePeer & Cisco partnership Features Pricing Why Atmosphere Cloud Communications?
More informationBT Inbound Contact Global Service Annex to the General Service Schedule (Doc Ref: 21.1 July 2013)
1 Definitions The following definitions apply, in addition to those in the General Terms and Conditions and the General Services Schedule of the Agreement. Caller means the person calling the Customer.
More informationSection A13 Fourth Revised Sheet Second Revised Sheet 37.35
June 4, 2009 Advice No. 92 Ms. Beth Salak Division of Competitive Markets and Enforcement Attn: Tariff Section 2540 Shumard Oak Blvd. Tallahassee, FL 32399-0850 Dear Ms. Salak Enclosed please find the
More informationOperational and support Manual for Local and Mobile Number Portability in New Zealand
Operational and support Manual for Local and Mobile Number Portability in New Zealand 2 March 2005 Telecommunication Carriers Forum Operational and Support Manual Page 1 of 28 Table Of Contents 1 Explanatory
More informationCUSTOMER PROFILE Client: Town of Enfield Website: Industry: Public Sector Location: Suburb of Hartford, CT Population: ~45,000
CUSTOMER PROFILE Client: Town of Enfield Website: www.enfield-ct.gov Industry: Public Sector Location: Suburb of Hartford, CT Population: ~45, HIGHLIGHTS Challenge Facing rising operational costs and growing
More informationTELEPHONY BE A PRIORITY FOR YOUR BUSINESS?
WHY SHOULD HOSTED TELEPHONY BE A PRIORITY FOR YOUR BUSINESS? An Insight For Business Leaders 01 INTRODUCTION There is much talk about hosted or cloud-based telephony and the rapid adoption of this new
More informationMaryland Pricing Guide No.1 Original Page 1
Original Page 1 This Maryland Pricing Guide No. 1 includes the local exchange telecommunications services offered to Customers within the State of Maryland that are de-tariffed and/or unregulated by the
More informationK12 Education Voice, Video, Data, and Mobility in the Cloud
K12 Education Voice, Video, Data, and Mobility in the Cloud 2 Jive for K12 Education Follow the Leader in Education Jive Communications provides Unified Communications in the Cloud to the K12 education
More informationSolution Terms for Secure Mobility (formerly known as Secure Mobility from Orange)
1. Interpretation 1.1 The Secure Mobility Solution (referred to in these Solution Terms as "Secure Mobility" or the "Solution") is provided in accordance with the Customer s Agreement with EE. 1.2 Solution
More informationMCI WORLDCOM COMMUNICATIONS INC. MO PSC TARIFF NO. 3 ORIGINAL PAGE NO. 6
ORIGINAL PAGE NO. 6 2. DEFINITIONS The following definitions apply for certain terms used generally throughout this tariff: Accounting Code: A multi-digit code which enables a Customer to allocate long
More informationMYO. Residential Internet Access and Telephone Services. Pricing and Services Information Guide. Connecting People Workplaces and Communities
MYO New Pivit Advantage Series Make Your Own Internet Access Plans Connecting People Workplaces and Communities Residential Internet Access and Telephone Services Pricing and Services Information Guide
More informationVOCUS IP TEL POWERED BY BROADSOFT
THE COLLABORATIVE WORKPLACE. Work is no longer an activity undertaken in a defined space. The new workplace is anywhere employees can operate effectively and efficiently and on a range of devices from
More informationCSI Product Mapping Guide
CSI Product Mapping Guide Version 2.08.27 Revised 2014/08/27 by Jeremy Batten Table of Contents COMPUTER... 4 C001 - SOFTWARE/SERVICE... 4 C002 - DIGITAL SALES... 4 C003 - COMPUTER INFORMATION SERVICE...
More informationCENTURYTEL OF OREGON, INC. d/b/a CENTURYLINK and CENTURYTEL OF EASTERN OREGON, INC. d/b/a CENTURYLINK OREGON PRICE LIST
Original Sheet No. 1 RULES, REGULATIONS, RATES AND CHARGES Applicable To INTRASTATE TELECOMMUNICATIONS SERVICES In the Territory Served By And CenturyTel of Eastern Oregon, Inc. In the State Of Oregon
More informationINTERNAL AUDIT DEPARTMENT Report Number
INTERNAL AUDIT DEPARTMENT Report Number 2014-001 Final Letter Report - Survey of Landline Telecommunication Billing January 17, 2014 Latona Thomas, CPA, Director Steven Harper, Staff Auditor I Barry Huff,
More informationBT Master Services Agreement BT Managed Microsoft Lync Service Annex to the General Service Schedule BT MSA Reference No.
1 Definitions BT Master Services Agreement The following definitions apply to the provision of the service, in addition to those in the General Terms and Conditions and the General Services Schedule of
More informationFIXED SERVICE SCHEDULE ISDN 30 SERVICE. The following additional terms and conditions apply to the provision of the ISDN 30 Service.
FIXED SERVICE SCHEDULE ISDN 30 SERVICE The following additional terms and conditions apply to the provision of the ISDN 30 Service. 1 DEFINITIONS In this Service Schedule, in addition to those terms defined
More informationUnified Communications & Collaboration Solutions
Unified Communications & Collaboration Solutions Designed for Distributed Environments Easy to Install, Operate and Maintain Aeonix is a pure software based Unified Communications & Collaboration solution
More information2nd Revised Page 1 SECTION 3 - Services and Rates Replacing 1st Revised Page 1. INDEX Sheet
2nd Revised Page 1 SECTION 3 - Services and Rates Replacing 1st Revised Page 1 INDEX Sheet Residence Service Rates... 2 Residence Basic Service... 2 Other Residential Services... 12 Residential Service
More informationBusiness Line Rental Price List 1 st Jan 2016
Business Line Rental List 1 st Jan 2016 All prices exclude VAT. Minimum Period of the service is 12 months. Definitions Network Termination Point. The physical point in a premises that provides access
More informationBUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE
BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE R e a l i z i n g t h e Proven Value of U n i f i e d C o m m unications REALIZING THE PROVEN VALUE OF UNIFIED COMMUNICATIONS What you will learn in this guide:
More informationExposing the crew calling most hidden secret of the Satcom industry. Digital Ship Hamburg 2013
Exposing the crew calling most hidden secret of the Satcom industry Digital Ship Hamburg 2013 Definitions Communications noun 1 [mass noun] the imparting or exchanging of information by speaking, writing,
More informationOklahoma Universal Service Fund (OUSF) Fiscal Year 2017/2018 Remittance Worksheet Instructions
I. Filing Requirements and General Instructions A. Introduction The Oklahoma Telecommunications Act of 1997 (House Bill 1815), signed into law on June 13, 1997, established the Oklahoma Universal Service
More informationRVS IPVsuite-200 SIP Class 5 Softswitch, Provisioning and Management System
Data Sheet RVS IPVsuite-200 IP Telephony softswitch with integrated Class 5 telephony services featuring standard SIP support and provisioning system Integrated provisioning, monitoring and management
More informationMastering VoIP. How to Pick the Right VoIP Provider. Easy as 1, 2, 3
Mastering VoIP How to Pick the Right VoIP Provider 3 2 Easy as, 2, 3 www.simplicityvoip.net T able of Contents: Page...Introduction Page 2...Bandwidth Reliability, Redundancy and Uptime Page 3...Hardware
More informationACS ANNUAL SERVICES EXHIBIT ORACLE FUNCTIONAL HELP DESK SERVICES
ACS ANNUAL SERVICES EXHIBIT ORACLE FUNCTIONAL HELP DESK SERVICES This ACS Annual Services Oracle Functional Help Desk Services Exhibit incorporates by reference the terms of Your order. A. Definitions.
More informationThe Need for a New Communications Architecture
ISI Telemanagement Solutions, Inc. The Need for a New Communications Architecture Many of your customers today are using traditional communications architectures a wide variety of individual PBX s and
More informationRequest for Proposal for the Supply and Installation of Telephone System and Peripherals (Reference no.: ITRC/RFP/1819/TS)
14 August 2018 Dear Sir, Request for Proposal for the Supply and Installation of Telephone System and Peripherals (Reference no.: ITRC/RFP/1819/TS) You are invited to submit proposal in accordance to the
More informationTelesuite Call Audit Call Accounting System
Telesuite Call Audit Call Accounting System Company Profile Telesoft Labs (TSL) is an IT product and solution company with inherent strengths in design and development of computer telephony solutions,
More information6 Ways Small Business Can Benefit from Cloud Communications
6 Ways Small Business Can Benefit from Cloud Communications WHITE PAPER Six Ways Small Business Can Benefit from Cloud Communications Traditional phone systems present two main problems for businesses:
More informationPART 17 - ISDN Services 5th Revised Sheet 1 SECTION 2 - ISDN Primary Rate Interface (PRI)
PART 17 - ISDN Services 5th Revised Sheet 1 1. ISDN PRIME SERVICE A. DESCRIPTION ISDN (Integrated Services Digital Network) Prime is a digital business service that provides PBX equipment and host computer
More informationYour Communications Solution. The Best Communications Solution for your business ipecs-lik. ipecs is an Ericsson-LG Brand
Your Communications Solution The Best Communications Solution for your business ipecs-lik ipecs is an Ericsson-LG Brand ipecs-lik Simply Unifying for SMB Communications 02 Ericsson-LG In a connected world,
More informationThe Future Of Scalable Cloud Communications
The Future Of Scalable Cloud Communications What Can The Cloud Do For You? Anything Is Possible. The Cloud revolutionizes business communications, allowing you to cut your costs and improve the efficiency
More informationSolution. With the development of communication technologies and growing user demand for
Solution 1.1 HD Video Dispatch Solution With the development of communication technologies and growing user demand for video application, GHT pioneers the industry by introducing the 720P HD video dispatch
More informationAT&T INDIANA GUIDEBOOK. PART 17 - ISDN Services 3rd Revised Sheet 1 SECTION 2 - ISDN Primary Rate Interface (PRI)
PART 17 ISDN Services 3rd Revised Sheet 1 SECTION 2 ISDN Primary Rate Interface (PRI) 1. ISDN PRIME SERVICE A. Description ISDN (Integrated Services Digital Network) Prime is a digital business service
More informationMatching the Correct Phone System to Your Business. A Guide to 5 Leading Phone Systems in Small, Medium, and Enterprise-Level Business Categories
Matching the Correct Phone System to Your Business A Guide to 5 Leading Phone Systems in Small, Medium, and Enterprise-Level Business Categories Are you spending more time than you anticipated shopping
More informationStandard Technical Support Services Terms
Standard Technical Support Services Terms These Terms and Conditions (the Terms and Conditions ) entered between Sangoma Technologies Corporation (Sangoma) in this document and Customer. Sangoma reserves
More informationTelecom expense management platform CAAB Enterprise
Telecom expense management platform CAAB Enterprise NEC Australia au.nec.com Introduction CAAB Enterprise is a market leading Telecom Expense Management platform that enables organisations to manage and
More informationSL1100 Communications Solution
SL1100 Communications Solution NEC Australia nec.com.au Smart communication for small businesses The SL1100 is a cost effective and powerful communications solution specifically designed with the small
More informationService Restoration means the elapsed time during Standard Service Hours:
Service Levels MBE Definitions in or incorporated in the Service Schedule that this Service Level Agreement forms part of, apply to this Service Level Agreement. In this Service Level Agreement, the following
More informationRFP UNIFIED COMMUNICATIONS INFRASTRUCTURE AND SERVICES. ADDENDUM No. 1
RFP 13-173 UNIFIED COMMUNICATIONS INFRASTRUCTURE AND SERVICES Addendum Issued: Wednesday, February 12, 2014 ADDENDUM No. 1 The following shall form part of the Request for Proposals documents for the above,
More informationPUERTO RICO TELEPHONE COMPANY, INC. First Revision - Page O-1-1 Canceling Original - Page O-1-1. ADDITIONAL SERVICES TARIFF SCHEDULE (Cont.
First Revision - Page O-1-1 Canceling Original - Page O-1-1 30.1 General SECTION 30 - INTEGRATED SERVICES DIGITAL NETWORK SERVICE (ISDN) Integrated Services Digital Network (ISDN) provides the customer
More informationPART 17 - ISDN Services 1st Revised Sheet 1 SECTION 2 - ISDN Primary Rate Interface (PRI) Cancels Original Sheet 1
PART 17 - ISDN Services 1st Revised Sheet 1 SECTION 2 - ISDN Primary Rate Interface (PRI) Cancels Original Sheet 1 1. ISDN PRIME SERVICE A. Description ISDN (Integrated Services Digital Network) Prime
More informationPREMISE vs. HOSTED vs. HYBRID-HOSTED
PREMISE vs. HOSTED vs. HYBRID-HOSTED COMPARING IP BASED BUSINESS PHONE SOLUTIONS For small and medium-sized businesses (SMBs) looking to not just survive but thrive during the downturn, an IP phone system
More informationStarting a Successful
Starting a Successful An Educational Resource to Help You Participate in the Growing Market for Internet Telephony www.telinta.com +1 (888) 888-3307 +1 (973) 467-3364 info@telinta.com Telinta, Inc. www.telinta.com
More informationNarrowband Multi-channels Market Research
Narrowband Multi-channels Market Research Research Document Publication date: 4 May 2010 Contents Section Annex Page 1 Executive Summary 2 2 Methodology 4 3 Company Demographics 6 4 Usage of Services 9
More informationINBOUND CALL MANAGEMENT ANSWER YOUR CALLS ON ANY DEVICE, ANYWHERE
INBOUND CALL MANAGEMENT ANSWER YOUR CALLS ON ANY DEVICE, ANYWHERE Instant call management for smart businesses Inbound is a cloud-based telephony service for both geographic and non-geographic numbers
More informationCost and Productivity Benefits of SIP Trunking
Cost and Productivity Benefits of SIP Trunking In conjunction with Jeff Wissing Ft. Lauderdale, FL January 23-26, 2007 Sponsored by TMC Introduction IT Telephony - Understanding business landscape SIP
More informationOracle Functional Help Desk for Retail and Hospitality - SaaS Service Description
Oracle Functional Help Desk for Retail and Hospitality - SaaS Service Description Oracle Functional Help Desk for Oracle Cloud Retail and Hospitality - SaaS Part # B87290 A. Definitions. End Users means
More informationNET PRIMATES LTD CODE OF PRACTICE
NET PRIMATES LTD CODE OF PRACTICE Including our Basic Code of Practice and our Code of Practice for Premium Rate Services and NTS calls Part 1 - NET PRIMATES LTD Basic Code of Practice on for Domestic
More informationPublic Sector Telecoms Services Framework. REF: FAB/Telecoms/12 USER GUIDE FEATURES AND BENEFITS
Public Sector Telecoms Services Framework REF: FAB/Telecoms/12 USER GUIDE FEATURES AND BENEFITS Contents 1 Introduction... 1 2 Framework Summary... 2 3 Framework Contracting Option... 13 4 Buying from
More informationSL1100 Communications Solution
Telelink Business Systems Pty Ltd 34 Kensington Road, Rose Park SA 5067 Ph: 08 8139 0900 Fax: 08 8139 0999 Email: sales@telelinkbiz.com.au SL1100 Communications Solution NEC Australia nec.com.au Smart
More informationBasic EIS Pricing Concepts Guide
Basic EIS Pricing Concepts Guide 1. The Purpose of this Guide The purpose of this guide is to gently and quickly introduce you to basic pricing concepts for GSA s Enterprise Infrastructure Solutions (EIS)
More informationOur Customer Relationship Agreement FIBRE TO THE HOME SERVICE DESCRIPTION
Our Customer Relationship Agreement FIBRE TO THE HOME SERVICE DESCRIPTION iinet Limited ACN 068 628 937 Phone: 13 22 58 1/502 Hay Street, Subiaco WA 6008 23 January 2015 Rules of interpretation and capitalised
More informationWELCOME TO JIVE WELCOME
WELCOME TO JIVE WELCOME WELCOME TO JIVE Jive Communications is excited to be teaming with Tranont to provide a world-class business communications system to its members and their customers. We want to
More informationRequest for Tender for Phone system
Request for Tender for Phone system Introduction Barnardos invites responses to a Request for Tender for the supply and support of an IP Telephone and Data Infrastructure. Barnardos is the largest charity
More informationJIVE PARTNER GUIDE. Milestone 1: Why Jive?
JIVE PARTNER GUIDE Milestone 1: Why Jive? Contents A Word from the Executives............................... 2 Section One: The Why and How of the Jive Solution Why Use Jive?...........................................
More informationBusiness Jive Cloud Solutions
Business Jive Cloud Solutions 2 Jive for Business Your Phone System in the Cloud Jive Communications provides Cloud-based phone systems and Unified Communications solutions to businesses of all sizes.
More informationUCaaS Solution Powered by AVAYA IP Office
UCaaS Solution Powered by AVAYA IP Office UCaaS Solution Powered by Avaya IP Office from Westcon The number of hosted unified communications (UC) services available to businesses has exploded over the
More informationMulti Service Interactive Voice Response System
VOICEMAS 2000 Multi Service Interactive Voice Response System is providing solutions in the areas of Telecommunications, Data communications, Computer Networking, Microelectronics, High Speed digital design
More informationTELECOMMUNICATIONS. 2 The Peach Approach. 5 On Premise Systems. 6 Hosted Systems. 8 Features & Benefits. 11 Mobile. 12 Customer & Expert Service
TELECOMMUNICATIONS 2 The Peach Approach 5 On Premise Systems 6 Hosted Systems 8 Features & Benefits 11 Mobile 12 Customer & Expert Service DYNAMIC & FLEXIBLE Systems TRUSTED KNOWLEDGE Secure SOLUTIONS
More informationSession Code #445 Call Accounting Best Practices in an IP World
Session Code #445 Call Accounting Best Practices in an IP World Speaker Name Jon Speaker Giberson Company CONNECTIONS, Telecom Marketing, Inc. Learning Objectives Learn how call accounting has evolved:
More informationOpenScape Enterprise Express is
OpenScape Enterprise Express The OpenScape Enterprise Express all-in-one solution combines voice, Unified Communication and Collaboration as well as Mobility into one streamlined package for mid-size enterprise
More informationINFORMATION TECHNOLOGY SERVICES DIVISION 2018 SUMMARY OF CHARGES FOR ITS SERVICES
The following pages provide details of ITS s charges for IT services from 1 January 2018. Due to a new cost allocation model for Academic divisions that takes effect from 1 January 2018 (Responsibility
More informationATT TN IN Effective: October 1, 2007
PART - Preface SECTION - Alphabetical Subject Index st Revised Sheet Cancels Original Sheet ALPHABETICAL SUBJECT INDEX (cont d) Topic Part Section Sheet A. (cont'd) Arrangement for Night, Sunday, and Holiday
More informationCustomer Service Charter for Fixed Line Services. 1. Aim of the Charter
Customer Service Charter for Fixed Line Services 1. Aim of the Charter The overriding aim of a consumer charter is to allow consumers to attain universal, equitable and affordable access to communication
More informationLightyear XSTREAM SM VoIP Residential and SOHO Services. Lightyear Network Solutions, LLC
Lightyear XSTREAM SM VoIP Residential and SOHO Services Lightyear Network Solutions, LLC April 2005 Presentation Overview Highlights Competitive Advantage Benefits Vertical Markets Features Options Business
More informationInbound - Service Schedule This Service Schedule is current as of 11 March 2015.
Inbound - Service Schedule This Service Schedule is current as of 11 March 2015. 1. About this Service Schedule... 3 Part A Service Management Services... 4 1. Introduction... 4 2. Incident Management...
More informationSupports Item No. 7 CS&B Committee Agenda June 16, 2005 CITY OF VANCOUVER
Supports Item No. 7 CS&B Committee Agenda June 16, 2005 CITY OF VANCOUVER ADMINISTRATIVE REPORT Report Date: June 2, 2005 Author: Jack Hunter Phone No.: 604.871.6573 RTS No.: 05109 CC File No.: 1805 Meeting
More informationADDITIONAL TERMS FOR INTEROUTE CLOUD HOSTED UNIFIED COMMUNICATIONS SCHEDULE 2U
ADDITIONAL TERMS FOR INTEROUTE CLOUD HOSTED UNIFIED COMMUNICATIONS SCHEDULE 2U CONTENTS 1 Service Description... 3 2 Definitions... 3 3 Service Terms... 3 3.1 Licensing and Service Provider License Agreements
More information2. Rates and Charges 2.1 Unbundled Network Elements (UNEs)
Page 1 2.1 Unbundled Network Elements (UNEs) Rates and charges for the individual UNEs are contained in the following subsections. Page 2 2.2 Unbundled IOF Transport 2.2.1 Interoffice Transmission Facilities
More informationConVox. Voice Logger. Ultimate Solution for recording all your calls
ConVox Voice Logger Ultimate Solution for recording all your calls Are you Aware :- The first interaction a customer has with your organisation is usually via the phone How your customer complaints are
More informationPAETEC Communications, Inc. Price List Relating to the Provision of Basic Local Exchange and Exchange Access Services in the State of North Carolina
Price List Relating to the Provision of Basic Local Exchange and Exchange Access Services in the State of North Carolina Initial Effective Date: October 1, 2010 Original Leaf No. 1 Individual Case Basis
More informationE X P E R I E N C E T H E EDGE
EXPERIENCE THE EDGE The Right Call For Your Business One of your most important business assets is your IP communication system. The right system gives you the power to attract customers, increase productivity,
More informationNECALL Voice & Data SL1100 Communications Solution
NECALL Voice & Data 08 9455 3122 sales@necall.com.au SL1100 Communications Solution www.necall.com.au Smart communication for small businesses The SL1100 is a cost effective and powerful communications
More informationrequirements, we developed an MNS foundation that is adaptable to different requirements for size, bandwidth, and complexity.
General Services Administration (GSA) Enterprise Infrastructure Solutions (EIS) requirements, we developed an MNS foundation that is adaptable to different requirements for size, bandwidth, and complexity.
More informationCall Accounting MITEL
MITEL Call Accounting To optimize your business potential, you need to know if your telecommunication costs are excessive and if so, why? Are your employees making unauthorized telephone calls? Are you
More informationTELUS CRTC 1005 Communications (B.C.) Inc. 11th Revised Page 1456 Cancels 10th Revised Page 1456
ommunications (B..) Inc. 11th Revised Page 1456 ancels 10th Revised Page 1456 470 PRIMARY RATE INTERFAE (ISDN-PRI) SERVIE A. GENERAL Note: Effective 2005 02 03, anadian arriers and registered Resellers
More information