Aria Telecom Solutions (P) Limited Website: Tele:

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1 Founded in 2003, Aria Telecom Solutions (P) Ltd. has grown to become a leader in the voice processing industry, now located in New Delhi. We are one of the leading names in CTI industry. Some of the factors that distinguish us from other industry players include: Experienced R & D department with good financial position & TQM Large product line with expertise to offer customized solutions Wide range of PC-based voice processing systems that are precision designed using technically improved mechanism Designing solutions as per latest trends in accordance with international quality standards ISO 9001:2008 C e r t i f i e d C o m p a n y A R I A A C C S - A d v a n c e TM Predictive dialing is a feature where outbound calls from user selected list are initiated automatically and answered calls are then passed to available service agents. The predictive dialer systems offered by us is based on latest software that helps in determining average time taken get live answer and average length of each conversation and based on the calculations, these predictive dialers automatically place appropriate number of outbound dials. This system option is highly useful for call centers and help in minimizing time between answered calls. Backed by latest technology support, these predictive dialers are designed to successfully handle both inbound as well as outbound phone calls for small, medium to large call centers N e t w o r k D i a g r a m & T e c h n o l o g y ISDN PRI SS7 SIP/ H.324/ IAX Codec : G711, G729, G723, GSM etc OS: Linux Centos 5.5 IP Platform: Asterisk Agent Terminal: IP Phone/ Soft Phone/ Gateway/ PBX Dialing option : Predictive, Progressive, Preview Aria Telecom Solutions (P) Limited sales@ariasolutions.net Website: Tele:

2 ARIA ACCS-ADVANCE TM Unified Communication System: Aria ACCS-ADVANCE TM is Asterisk based blended call center solution, can be used for domestic as well as international call center. The system can be used for inbound or outbound call center or blended operation. Aria ACCS-Advance is feature rich product & flexible enough to suit in your requirement. There are some important features of Aria ACCS-Advance. ACD (Automatic Call Distribution): Automatic call distribution system is very important part of any call center, Aria CCS provide multiple ACD group for different requirement, ACD group can be used for inbound as well as outbound campaign. ACD can be configured as per client requirement like, Skill based routing, automatic call distribution, UCD is commonly used terminology called Universal Call Distribution, etc. Queue Message: Every company or process required different queue message to be played while holding a Assign / Unassigned Agents to ACD group

3 Building CRM as per your requirement ARIA ACCS-Advance provide you flexibility to design your own CRM of 45 field (15 fields in one Tab) as per your own requirement. These fields can be in three form as per your requirement. 1 Text Box 2 Drop Down 3 Calendar Other then the built-in CRM option ACCS ADVANCE also has option to integrate your own web based CRM in our agent application frame. So that you can see the detail of the customer in your CRM/ ERP & also modify as per the permission given to the agent.

4 Upload Latest Agent application to upgrade It will be available to all agents. You can send auto SMS to your client after disconnection of call. You can write the scrpt of the sms here & API of the SMS server. System will automatically add dynamic data from disposition in the script Client web based CRM, Setting Screen

5 Aria ACCS-Advance- Admin can do following things. Create /edit/ delete user / Can do live monitoring Can make multiple queue for inbound/ outbound or blended process Can define roll to users or can create different rolls Can generate different reports / Manage IVR & campaign Create/ Edit GUI for client call info Can manage auto SMS / / IVR alerts after call disposed off. Can add client LOGO in reports / Can log out agent force fully Listen Agents recording Agent forceful Logout Admin can log-out any agent forcefully, in case of PC hang / LAN break or any other reason. Agent will get the message that he has been forceful Logout by Admin Live Monitoring panel Agent Live Monitoring Screen

6 Add / Edit Delete Campaign Set / Edit Disposition You can set your own disposition as per campaign. You can also edit disposition of your existing campaign

7 IVRS Report Agent Report Agent Performance Report

8 Agent Log-in / Logout Report Missed Cal Report

9 AGENT Screens

10 Aria Achat display on website Visitor talking with Executive Visitor registering for chat Chat Executive with multiple chat windows

11 A R I A C C S TM P r e d i c t i v e D i a l e r ARIA CCS TM is one of the best call center solution in the industry. ARIA CCS TM is feature reach & most flexible to suit clients requirement. CCS TM is suitable for domestic as well as international call Center requirement. CCS has following modules IVR ACD ( Call Queue ) Dialing Engine Clint info pop-up (CRM) Call Disposition Call Recording Live Monitoring MIS Reporting Admin Control Supervisor Panel

12 Award & Recognitions