IP-BASED PBX FULL SPECIFICATIONS

Transcription

1 Tyme Global PABX Gateway Feature List The TGT PABX is a customized solution based on the Free PBX implementation of open-source Asterisks. Functional Specifications Call Features IP-BASED PBX FULL SPECIFICATIONS ADSI On-Screen Menu System Authentication Automated Attendant Blind Transfer Call Detail Records, Call Forward on Busy, Call Forward on No Answer, Call Forward Variable, Call Monitoring, Call Parking, Call Queuing, Call Recording, Call Retrieval, Call Routing (DID & ANI), Call Snooping, Call Transfer, Call Waiting Caller ID, Caller ID Blocking, Caller ID on Call Waiting Calling Cards Database Store/Retrieve, Database Integration Dial by Name Direct Inward System Access Distinctive Ring Distributed Universal Number Discovery (DUNDi ) Do Not Disturb E911 ENUM Fax Transmit and Receive Flexible Extension Logic Interactive Directory Listing Interactive Voice Response (IVR) Local and Remote Call Agents Music On Hold, Music On Transfer: Flexible MP3-based System and Random or Linear Play Predictive Dialer Open Settlement Protocol (OSP) Overhead Paging Protocol Conversion Remote Call Pickup Remote Office Support Roaming Extensions Route by Caller ID SMS Messaging Supervised Transfer Three-way Calling Transcoding Trunking VoIP Gateways 1 57 West 57th Street New York, NY Office:

2 System Specifications Simultaneous Calls 350 Available extensions 100,000 Interactive Voice Response (IVR) The system can announce: Welcome to. Please enter the extension that you are trying to reach, or press 0 for operator. User can press 0 to reach the front desk/reception. User can press any direct extension number to reach that person. This may be modified for various time periods. Ring Group Back office can define ring groups. Pickup Group Back office phones can press *8 to pick-up call from group. Each phone is configured as a single pickup group. Automatic Call Distribution (ACD) Back office configurable. Call Transfer Unattended (Blind) Transfer Back office configurable. Attended (Announced) Transfer) Back office configurable. Dynamic Call Restrictions Inbound and outbound call control based upon guest check-in state. Conference Bridge Can be implemented for guest and back office. Optional pin protection back office user will be asked to enter pin code before entering. Conversation can be recorded (optional). Music on hold while waiting. No limit on concurrent users. Dial-Out Conference Caller ID 2

3 Call Parking Not implemented. Client to advise on use of call parking. Call Recording May be activated by the user by pressing *1, or may be active for all calls. Calls may be retrieved via web console. Music On Hold Call Forwarding Call Forwarding Tracking Ability to forward calls to a third party operator from multiple sources with multiple trunks to allow for easy identification of the calls. For example, calls from guest rooms, calls from the outside and calls returned from guest rooms are all forwarded back on separate extensions for easy and proper handling by the operator. Direct Inward Dialing (DID) Support Requires purchase of direct line(s). Direct Voic Retrieval Can be retrieved from phone by pressing *97. Voic to Web Interface for Voic Retrieval Message Waiting Indicator Comprehensive Billing Two types of billing implemented. Password protected billing configurable. Direct Dialing Billing Extension with appropriate dial permissions can dial out any time and it will be billed against that extension. 3

4 Password Protected Billing Extension without dial permissions will be asked to enter a password. Once they enter password, it will be matched against the office and then the call will go through. In this manner, the same phone set (extension) can be shared between multiple offices with accurate billing. Call History Information This feature describes the call records (CDR) that may be used for billing as well as reporting of call history. Voic Features Visual Indicator for Message Waiting Stutter Dialtone for Message Waiting Voic to Voic Groups Web Voic Interface Wake Up Call Reporting Allows s to be sent to front desk to alert staff to when wake up calls are answered or not answered. Wake Up Call Reports reports of wake up calls scheduled delivered at set time daily. Housekeeping Make up room start and completion by housekeeping staff from room phone to CORE. CORE Integration AGI (Asterisk Gateway Interface) Graphical Call Manager Outbound Call Spooling Predictive Dialer TCP/IP Management Interface CODECS ADPCM, CELT (pass through), G.711 (A-Law & μ-law), G.719 (pass through), G.722, G licensed from Polycom, G Annex C licensed from Polycom, G (pass through), G.726, G.729a, GSM, ilbc, Linear, LPC-10, Speex, SILK VoIP Protocols Google Talk, H.323, IAX (Inter-Asterisk exchange), Jingle/XMPP, MGCP (Media Gateway Control Protocol, SCCP (Cisco Skinny ), SIP (Session Initiation Protocol), UNIStim 4

5 Telephony Protocols E&M, E&M Wink, Feature Group D, FXS, FXO, GR-303, Loopstart, Groundstart, Kewlstart, MF and DTMF support, Robbed-bit Signaling (RBS) Types ISDN Protocols AT&T 4ESS, EuroISDN PRI and BRI, Lucent 5ESS, National ISDN 1, National ISDN 2, NFAS, Nortel DMS100, Q.SIG Hardware Driver Support Dinstar, OpenVox, Digium, Khomp, Sangoma, Rhino Equipment, Xorcom, and Yeastar. Support for additional Polycom, Atcom, Aastra, Linksys, Snom, and Cisco via SIP and AIX protocols System Monitoring The server provides monitoring, reporting and alert features based using Nagios XI. Call Center Reporting (optional module) Tyme Global Technologies PABX call reporting is an advanced reporting module that lets administrators keep an eye on every aspect of their queues. Call reporting provides insight into each and every one of call queues. Call reporting gives full control over what data is displayed for each type of report and allows building custom templates for quick reporting. Each report type such as All Call Distribution by Queue has a list of columns that can be checked and unchecked for on the fly view customization. Call reporting is split into two sections, Templates and Reports. Templates allows selection of specific information to view in the report and then save it. Reports allows running of templates against any or all agents and/or queues. Key features include: See call distribution by agent, queue, day of the week, or even down to the hour. View the average call time and average hold times. View service call thresholds. See the reason calls are being disconnected (whether the customer or the agent is hanging the call up first, or if the call was abandoned). 5

6 Call Center Reports (optional module) Call reports provide standard call center reports on the Tyme Global Technologies PABX. Call reports are broken into two sections. Section 1 is the Tyme Global Technologies PABX template, where the user can define which reports and what data is displayed in each template. Section 2 is the actual queue report. The user can choose which template, agents, queues and date range the user wants to run a report for. All Call Distribution by Queue - Shows all calls to each queue including answered and unanswered. Answered Call Distribution by Queue - Shows all answered calls to each queue. Unanswered Call Distribution by Queue - Shows all unanswered calls to each queue. Answered Call Distribution by Agent - Shows all answered queue calls per agent. All Call Distribution by Day - Shows all calls to each queue in a day by day breakdown. All Call Distribution by Hour - Shows all calls to each queue in an hour by hour breakdown. All Call Distribution by Day of Week - Shows all calls to each queue by day of week such as Monday, Tuesday, etc. All Service Level - Shows the breakdown in 15 second increments of how long all answered and unanswered calls had to wait in queue to be answered or abandoned. Answered Service Level - Shows the breakdown in 15 second increments of how long all answered calls had to wait in queue to be answered. Unanswered Service Level - Shows the breakdown in 15 second increments of how long all unanswered calls waited in queue before hanging up. Call Disconnection Cause - Shows the running total of disconnection cause such as caller hung up, agent hung up, timed out. Call Detail List - Detailed list of each caller into each queue. Answered Call Detail List - Detail list of each answered caller into each queue. Unanswered Call Detail List - Detail list of each unanswered caller into each queue. Agent Availability Detail - Shows agent login and logout changes and pause and unpause changes. Agent Missed Call Detail - Shows each call offered to an agent that they did not answer. Technical Specifications Tyme Global Technologies PABX Services in Local CORE. The Local CORE is a complete version of the Global CORE, but only downloads the portion of the Global CORE database that pertains to the local `property, of group of properties. Where the property has a Local CORE, all Tyme Global Technologies services are operated from the Local CORE, and mirrored in the Global CORE. In the case of a failure of the Local CORE, the Global CORE will automatically, and immediately pickup operations for the property. However, a Local CORE is required where the Tyme Global Technologies PABX is the property s primary PABX. Tyme Global Technologies strongly recommends a redundant server where the Tyme Global Technologies PABX is the property s primary PABX. 6

7 The Local CORE runs on a hardware platform that is tested, certified and installed by Tyme Global Technologies. Although the certified server hardware may change periodically, the current specification is as follows: DELL(TM) PowerEdge(TM) R320 Intel(R) Xeon(R) Processor X3440, 2.53GHz, 8MB Cache (1) Broadcom 5716 dual-port Gigabit NIC (1) 16GB Memory (2x8GB), 1333MHz (1) 500GB 7.2K RPM SATA 3.5 Hot Plug Hard Drive (2) PERC H200 Adapter RAID Controller (1) SATA 8X DVD + /-RW Drive for Ms 2008 R2 (1) Redundant Power Supply 400W (1) Broadcom NetXtreme II 5709 Dual Port 1GbE NIC with TOE, PCIe x4 (1) Backup and Availability The telephony components of the Local CORE are installed as virtual machines (VMs) using VMWare ESXi hypervisor. This provides a high-level of availability by allowing system maintenance and upgrades to be conducted on system snapshots. Backups of the VMs may be taken on the fly and stored on secondary systems. Tyme Global Technologies recommends a redundant Local CORE server. Functional Block Diagram Notices: Copyright 2015 Tyme Global Technologies Inc. All rights reserved. Tyme Global Technologies, the Tyme Global Technologies circle logo and Tyme Global Technologies s product names are trademarks of Tyme Global Technologies. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only. No portion hereof may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, for any purpose other than the recipient s personal use, without the express written permission of Tyme Global Technologies. The information contained herein is subject to change without notice. Tyme Global Technologies shall not be liable for errors contained herein or consequential damages in connection with furnishing, performance, or use hereof. Any Tyme Global Technologies software described herein is licensed exclusively subject to the conditions set forth in the Tyme Global Technologies services agreement. 7