Parth UCS (Unified Communication System) Aria Telecom Solutions Pvt. Ltd.

Transcription

1 Parth UCS (Unified Communication System) Aria Telecom Solutions Pvt. Ltd. 1

2 About Aria Since 2003 Aria Telecom is working hard towards satisfaction of our clients, With our team efforts & our clients support we became India s No 1 IVR, Voice Logger & in Many more customized telecom solutions company. Aria has team of more than 20 qualified engineers for R&D & support. Aria also has most experienced team of sales managers with technical background to understand the client requirements. Aria has presence in most of the metro cities in India. Aria also has clients outside India like Nepal, Bhutan, Africa countries, Arab countries. Our founder Mr. Ravindra Saini and his ethical business practices and visionary approach has helped us to expand business activities in domestic and overseas market. Aria is an ISO 9001:2008 certified company 2

3 Why Aria We are one of the leading name in CTI industry. Some of the factors that distinguish us from other industry players include: Experienced Research & Development department with good financial position. Large product line with expertise. A wide range of PC-based voice processing systems. Designing solutions as per latest trends in accordance with international quality standards. Accurate performance and compatibility of the solutions delivered. 3

4 Aria Product Profile Parth UCS IVRS - Interactive Voice Response System TVRS - Telephone Voice Recording System (Logger) Embedded Voice Logger - Non PC Based Voice Logger Parth UCS (Unified Communication System)-Inbound out bound complete contact centre solution with ACD, CRM, IVR, Clint info pop-up, MIS reporting, Agent Recording, Predictive Dialling Parth UCS Conference Bridge - Multi party telephonic conference system with authentication. Aria Call Centre Noise Telephone Headsets - High quality call centre Noise cancelling Telephone Headset with USB, RJ9, 2.5mm, 3.5mm, Dial pad. Aria Namaste! - Live Chat it is an unified application, generally used for live monitoring the live conversations in real time. Web Designing We also into the designing of websites in an advance manner 4

5 International Call Centre Solution 5

6 Domestic Call Centre Solution 6

7 Network Diagram with Redundant Server 7

8 Parth UCS(Unified Communication System) Parth UCS is a blended call center solution, used for domestic as well as international call center. It provides solution for inbound or outbound call center or blended operations.it consist two applications Admin panel Agent panel 8

9 Agent Panel Features Aria CRM available to Enter Caller Information Transfer,Hold, Unhold call Conference Set call back Update Remarks Fill dispositions (Call Status, Feedback) Today call History Caller call History Click to dial 9

10 Agent Screen 10

11 Customer CRM Management As per Customers requirement, we provide the flexibility to integrate their CRM with our software. 11

12 Caller Call History Agents can check all Call history report regarding inbound, outbound or missed calls. Caller ID Call Status Call Type Call Starting time 12

13 Today Call History On daily Basis we can check the call Report. Here the database is created 13

14 Today Call Back Here we can set call back time as per provided by customer, its work like Alarm. Call No Call Purpose Date & time Set call back 14

15 Conference Phone no Option to add in conferencing 15

16 Click to dial Click to dial option 16

17 Script Here Admin can write scripts or process procedure for New agents. Agent: Greetings of the day!!!!!hello Sir/Madam,This is yogita, How can I help you?? Customer:-My name is anu, I want to know the price of logger. 17

18 Admin Panel Admin Rights Live Monitoring Add, Edit & Delete multiple User/Campaign/ACD group Integration Of Customer CRM-if customer is having own CRM we can integrate with our system Disposition up to 3 level Script Manager CRM Builder 100% Recording Queue Management-if all agents are busy, calls can be in queue Role Management Dialer Management Upload data for calling via dialer-bulk Dialing 18

19 MIS Reports: IVRS Report(information of received, abandon calls) Agent Report(Recordings will be available) Call Report(all connected calls with CRM information) Agent Log in Log out Report Agent Performance Report Call Back Report Dial Result Lead Management We can create multiple lead sets at same campaign 19

20 Live Monitoring Barge in: here we can listen live call. Whisper: we can advice to agent for not giving proper info to client or may be due to any other issue 20

21 Add, Edit & Delete multiple User/Campaign/ACD group 21

22 Customer CRM Here we can integrate Customer CRM if it will be web based. 22

23 Dispositions Here we can define the status of a particular call.it can be a sales call, information call 23

24 Script Manager Here admin can define the process script for agents as he update in below panel, it will be show to agents of a particular campaign 24

25 CRM 25

26 Add, Edit & Delete Lead/Activate & Deactivate Lead/ Upload data in lead 26

27 IVRS Report 27

28 Agent Report 28

29 Call Report 29

30 Agent Login Logout Report 30

31 Agent Performance Report 31

32 Call Back Report 32

33 Dial Result 33

34 PRI Status Here we can check the status of PRI 34

35 BY Aria Telecom Solutions Pvt. Ltd. Ph. No /66, 35