Carrier Onboarding and FAQs

Transcription

1 Carrier Onboarding and FAQs Carrier Onboarding Welcome to Direct Data Solutions. We could not exist without you. Direct Data Solutions maintains the principle of access based on participation. In other words, to have access to other carriers data, a carrier must contribute and release its data to be disclosed to fellow participants. Custom Reports for Carriers Carriers desiring access to all available data from Direct Data Solutions must complete the following steps: 1. Sign a Contributed Data Agreement (CDA). 2. Contribute ticketing data and complete the data onboarding process* through ARC. 3. Sign a Release Agreement to the CDA so that data can be included in Direct Data Solutions products FAQs Find the answers to your questions. General Information What is Direct Data Solutions? Direct Data Solutions is an initiative jointly developed by ARC and IATA to provide a comprehensive, timely, high-quality and global airline ticket database that spans both direct and indirect distribution channels. How many carriers are participating? We are working with a broad spectrum of airlines to provide a truly global data perspective.

2 Why undertake such an initiative? Our customers have expressed a need for greater insights and access to more comprehensive data sets. Direct Data Solutions is a natural response to this growing need to increase efficiencies. Who are the current customers of Direct Data Solutions? We do not disclose customer information. How broad is the scope of the program? Our goal is to deliver a single global data set that provides deep insight on a scale not offered by any other source. Legal Are there any legal or regulatory issues associated with Direct Data Solutions? ARC and IATA have developed strict data release policies taking due consideration of competition law requirements. What about data privacy? Direct Data Solutions does not contain any personally identifiable information on individual passengers. Data What type of data is available through Direct Data Solutions? The Direct Data Solutions file contains 60 standard and 9 optional data fields, including: - Ticket/Document (for validating/marketing carrier only) - Flight itinerary - Carrier - Fare and tax* - Industry average fare - Distribution channel - Point-of-sale** - Issue and travel dates *For validating/marketing carrier only **Agency identification where permitted What is the source of the data? Direct Data Solutions data is derived from three distinct sources: 1. Travel agency-issued tickets processed through ARC s Area Settlement Plan (ASP)

3 2. Travel agency-issued tickets processed through IATA s Billing & Settlement Plans (BSP) 3. Tickets contributed directly by airlines (agency-and airline-issued) Carrier Sales Which airlines are eligible to receive data from Direct Data Solutions? Direct Data Solutions data is available to carriers that have completed the following steps: 1. Signed a Contributed Data Agreement (CDA) 2. Contributed ticketing data and completed the data onboarding process through ARC 3. Signed a Release Amendment to the CDA for data to be included in Direct Data Solutions products 4. You can then sign a subscription agreement if you want to receive Direct Data Solutions data What products are available to carriers through Direct Data Solutions? Direct Data Solutions is available to carriers through two distinct products: - Direct Data Solutions Integrated Feed A raw data file that is sent directly to the carrier for integration into their data and reporting systems - Direct Data Solutions Web Tool A web-based tool enabling users to generate canned reports and conduct ad-hoc analyses without having to manage or store the data directly. Can I receive a sample data file? Yes. Sample data files containing Area Settlement Plan (ASP) data from ARC and Billing & Settlement Plan (BSP) data from IATA are available to all air carriers. Additionally, sample files containing carrier contributed data (direct and indirect channels) are available to any carrier meeting the Direct Data Solutions program eligibility requirements (see above). To request a sample file, contact your sales representative. Can I receive trail access to the Web Tool? Yes. Trail access to Direct Data Solutions Web Tool containing Area Settlement Plan (ASP) data from ARC and Billing & Settlement Plan (BSP) data from IATA are available to all carriers. Carrier-contributed data (direct and indirect channels) is available via web access to any carrier meeting the Direct Data Solutions program eligibility requirements (see above). To request a trial, contact your sales representative.

4 What is the price of Direct Data Solutions? Please contact a sales representative to receive a price quote. How frequently can I get Direct Data Solutions data? Direct Data Solutions data is updated daily (at least two days old) and can be delivered daily or monthly. Is Direct Data Solutions data available to non-carriers? Yes. Direct Data Solutions data is available for purchase by non-carriers. However, the Direct Data Solutions Integrated Feed and Direct Data Solutions Web Tool products are only available to participating carrier customers. How is Direct Data Solutions data delivered to non-carriers then? Initially, requests for this data by non-carriers will be handled through customized reports. Over time, we plan to explore the possibility of making Direct Data Solutions data available to non-carriers through standardized products. How is Direct Data Solutions different from existing products? Direct Data Solutions is the only commercially available product that includes ticketing data contributed direct by airlines (including sales through direct and indirect channels), in addition to data sourced through ARC (ASP) and IATA (BSP). Can I continue to buy data products that include only Area Settlement Plan (ASP) data from ARC or Billing & Settlement Plan (BSP) data from IATA? Yes. My current data subscription is up for renewal. Should I plan to change my subscription to Direct Data Solutions? We recommend contacting your sales representative to discuss the options that would best meet your needs. Non-Carrier Sales Is Direct Data Solutions data available to me? Yes. Initially, requests for this data by non-carriers will be handled through customized reports. Over time, we will explore the possibility of making Direct Data Solutions data available to non-carriers through standardized products. Am I subject to any of the carrier eligibility requirements in order to receive Direct Data Solutions data? No. The eligibility requirements for carriers are related to their contribution of data.

5 How is Direct Data Solutions different from existing products? Direct Data Solutions is the only commercially available product that includes ticketing data contributed directly by airlines (including sales through direct and indirect channels), in addition to data sourced through ARC (ASP) and IATA (BSP). Can I continue to buy data products that include only Area Settlement Plan (ASP) data from ARC or Billing & Settlement Plan (BSP) data from IATA? Yes. What is the price of Direct Data Solutions? Please contact a sales representative to receive a price quote.