Training Document. Amadeus Service Fee Manager

Transcription

1 Amadeus Service Fee Manager June 2011

2 Document control Security level Company Department Author Reviewed by Approved by Training Services Muhammad Zafar Minhas Date Date Version Date Change Comment By Jun 2011 Page 2 of 34

3 Table of Contents Table of Contents... 3 Introduction... 4 TICKETING FEE 5 BOOKING PROCESS FEE 5 CONTEXTUAL FEE 5 CREATING SERVICE FEES - CRYPTIC... 7 STEPS TO CREATE SERVICE FEE 7 DISPLAY A LIST OF PRICE SCHEMES 7 CREATE THE PNR 7 SELECTING A PRICE SCHEME 8 PRICING THE PNR AND STORE A TST 8 ACTIVATING THE TICKETING FEE 10 DISPLAYING THE INFORMATIVE TSF 12 DISPLAYING THE FEE PARAMETERS 13 VALIDATING THE SERVICE FEE 14 DEACTIVATING THE TICKETING FEE 15 LISTING VALIDATED AND DEACTIVATED TSFS 16 DISPLAYING A VALIDATED TSF 16 ADJUSTING THE SERVICE FEE AMOUNT 17 ISSUING THE TICKETS 17 STEPS FOR CREATING SERVICE FEE 18 CREATING SERVICE FEES - GRAPHIC STEPS TO CREATE A SERVICE FEE 19 SELECTING THE PRICE SCHEME 21 DEACTIVATING THE TICKETING FEE 24 DISPLAYING DETAILS AND CHANGING TICKETING FEE PARAMETERS 25 VALIDATING THE SERVICE FEE 27 ADJUSTING THE SERVICE FEE 28 ISSUING THE TICKETS 30 INFORMATIVE PRICING WITH SERVICE FEE QUICK REFERENCE Page 3 of 34

4 Introduction Amadeus Service Fee Manager is a billable Amadeus product that is designed to automatically calculate travel agency or airline service fees based on a set of parameters defined by the agencies administrator. The calculation rules are stored in a price scheme, which is identified by a unique number called the price scheme reference (PSR). The administrator can create several price schemes for an office so that the agent can choose the most suitable one for the customer. Each office can store a default price scheme reference (PSR) in the office profile that is used if the agent does not select a particular PSR. The service fee is stored in a record attached to the PNR called the transitional stored fee (TSF). To create the TSF you must be working in an active PNR and have entered the passenger names or the group name for a group PNR. In a non-group PNR, the TSF is associated to a single passenger. In a group PNR, the TSF is associated to the whole group. A TSF is identified by a unique number in the PNR. Page 4 of 34

5 The service fee charged to a customer comprises the following components: TICKETING FEE This is based on ticketing parameters such as fare amount, itinerary type, validating carriers, class of service, ticket type, form of payment type, credit card type and provider. BOOKING PROCESS FEE This is based on the number and type of transactions performed in the PNR. CONTEXTUAL FEE This is based on the booking channel (such as traditional office, website, call centre), delivery type (such as , messenger, fax), and group size. Page 5 of 34

6 There are two types of offices that use Amadeus Service Fee Manager: THE ADMINISTRATION OFFICE This office creates and maintains the price schemes using the Price Scheme Manager. The Price Scheme Manager is an optional component of Amadeus Selling Platform. The administrator also defines the list of point of-sales offices that can use the price schemes, known as the competence area. POINT-OF-SALE OFFICES These are travel agent or airline offices that charge a service fee to their customers. The agents in the Point-of-sale offices can use cryptic distribution system entries or a tab in Amadeus Selling Platform to display and validate the service fee for a passenger in a PNR. Optionally, the service fee can be integrated with itinerary pricing, Amadeus Best Pricer, informative pricing and Amadeus Value Pricer entries, if the office profile is correctly configured. The administration office can also be a point-of-sale office. The office profile can be configured to include service fee data in the ticketing or back office Amadeus Interface Record for billing and accounting. Page 6 of 34

7 CREATING SERVICE FEES - CRYPTIC This example shows a typical workflow to create a service fee for customers in a PNR with Cryptic entries. Following steps are mandatory. 1) Display a List of Price Schemes (TFL) 2) Create the PNR 3) Price the PNR and Store a TST (FXP) 4) Activate the Ticketing Fee (TFU/T1/P1) 5) Display the Informative TSF (TFI) 6) Validate the Service Fee (TFV) 7) Issue the Tickets (TTP) STEPS TO CREATE SERVICE FEE Following example shows how to create and validate a service fee. Some of steps are mandatory. DISPLAY A LIST OF PRICE SCHEMES You can display a list of all price schemes that are currently in production and available to your office, it s a mandatory step. Enter: TFL System response: CREATE THE PNR To use Service Fee entries you must be working in a PNR or create PNR. System response Page 7 of 34

8 SELECTING A PRICE SCHEME If you don't want to use the default price scheme, you can select another one from the list available to your office. It s an optional step. Enter: TFP/26603 System response: PRICING THE PNR AND STORE A TST In this example the office is using Amadeus Service Fee Manager integrated with itinerary pricing. The fare displayed includes the ticketing fee component of the selected price scheme. It s a mandatory step. Enter: FXP System response: Page 8 of 34

9 You can display the ticket image for any of the fares listed after pricing to see the ticketing fee that has been calculated for a passenger. Enter: FQQ1 Note: Pricing integrated with the ticketing fee for multiple passengers in a PNR is possible if the same price scheme is assigned to all passengers. Page 9 of 34

10 ACTIVATING THE TICKETING FEE This entry activates the ticketing fee and associates a TST to a passenger, Enter: TFU/T1/P1 The system displays the parameters it is using to calculate the service fee. System response: Page 10 of 34

11 Page 11 of 34

12 DISPLAYING THE INFORMATIVE TSF You can display the informative TSF for a passenger at any time. You should display it before validation to ensure the service fee amount is what you expect. It s an optional step. Enter: TFI/P1 System response Where: A PSR26603 TICKETING FEE AMOUNT TOTAL AMOUNT indicates an active fee The price scheme reference used for the service fee The current values of each of the service fee components. This shows the fare amount from the TST (including taxes) followed by the amount plus the service fee Page 12 of 34

13 DISPLAYING THE FEE PARAMETERS You can display the parameters that have been used to calculate the service fee for a passenger. It s an optional step. Enter: TFDA/P1 System response Page 13 of 34

14 VALIDATING THE SERVICE FEE Validation freezes the service fee data in the TSF. The service fee parameters from the current version of the price scheme are used, even if a previous version of the price scheme was active when you created the PNR. Note: It is mandatory to validate a service fee. The agent should validate the service fee before ticketing. Entry for validating the service fee for specific passenger: TFV/P1 System response: Entry for validating the service fee for all passengers: TFVA System response: After validation, all service fee counters are reset to zero. Page 14 of 34

15 DEACTIVATING THE TICKETING FEE If you want to deactivate validated TSF, You can still display it but you can no longer modify it or use. To deactivate specified validated TSF (F27), enter: TFX/F27 System Response: Page 15 of 34

16 LISTING VALIDATED AND DEACTIVATED TSFS This entry lists all validated TSFs for each passenger in the PNR. It also shows deactivated TSFs, if there are any. Enter: TFFL System response: DISPLAYING A VALIDATED TSF You can compare the service fee for each passenger by displaying the validated TSFs. Enter: TFF/F30 System response Page 16 of 34

17 ADJUSTING THE SERVICE FEE AMOUNT If the automatically-calculated service fee in a validated TSF is not satisfactory, and you are authorised to do so, you can make a manual adjustment. To adjust the amount, enter, For example: TFA/2.50/*FREE TEXT/F30 System Response: Save the changes in PNR, Enter: RF ADMIN; ER ISSUING THE TICKETS The final step is to complete the PNR and issue the tickets. Enter: TTP or TTP/P1, 2/S2-3 Page 17 of 34

18 STEPS FOR CREATING SERVICE FEE Following are the steps for creating service fee in cryptic mode 1 Display list of price scheme, Enter: TFL 2 - Define the required PSR for the PNR, Enter: TFP/ Price the PNR and create the TST, ENTER: FXP 4 - Activate the Ticketing fee for specified TST and Passenger, Enter: TTFU/T1/P1 5 - Validate the TSF for specified Passenger, enter: TFV/P1 6 If need to adjustment in service fee amount, Enter: TFA/2.50/*ROUND OFF/F Save the TSF information in the PNR, Enter: RFADMIN; ER 8 Issue the Ticket, Enter: TTP Page 18 of 34

19 CREATING SERVICE FEES - GRAPHIC Amadeus Service Fee Manager is an optional product component in Amadeus Selling Platform. You can create, validate, and deactivate service fees. You can change the ticket type or validating carrier, make adjustments, and display the service fee details. STEPS FOR CREATE A SERVICE FEE This example shows how to create and validate a service fee from the Amadeus Service Fee Manager tab in Amadeus Selling Platform. Some of steps are mandatory. Creating the PNR, Pricing the Fare and Storing the TST are (Mandatory). For Example: Click on the Amadeus Service Fee Manager tab. Page 19 of 34

20 The screen is divided into three parts. The active service fees are displayed in the top part. The price scheme that is assigned to the customer is displayed. The default price scheme for the office is marked with an asterisk. System Response: You can choose the most suitable price scheme for your customer from the list available to your office, or you can work with the default price scheme already displayed. Page 20 of 34

21 SELECTING THE PRICE SCHEME If you don't want to use the default price scheme, click in the PSR Name field and select another price scheme from the list available. Click on in the PSR Name field to select a different price scheme than the one displayed. Select the price scheme from the list then click on Select. You can select a different price scheme for each passenger. System Response: Page 21 of 34

22 Click on in the TST field. Select the TST number in the TST List dialog box then click on Select to activate the ticketing fee. Repeat this step in the service fee for each passenger. The fee values are automatically adjusted for the price scheme you chose. System Response: Page 22 of 34

23 Repeat same steps for each passenger in PNR. Note: Ensure that you activate the ticketing fee before you validate the service fee. Page 23 of 34

24 DEACTIVATING THE TICKETING FEE If you want to deactivate a ticketing fee, select a TST from the drop-down list to deactivate the ticketing fee. Click on in the TST Select 0 to deactivate the ticketing fee. System Response: Page 24 of 34

25 DISPLAYING DETAILS AND CHANGING TICKETING FEE PARAMETERS Select only one of the passengers, and then click on Display Details to display the Service Fee details window. This displays the parameters that are used to create the service fee. System Response: Page 25 of 34

26 You can change any of the values in the editable fields. You can for example, change the ticket types, adds a form of payment and credit card information, and change the validating carrier. If you made any changes, click on Apply, and then click on Close. Page 26 of 34

27 VALIDATING THE SERVICE FEE Select the check box next to each passenger name, and then click on Validate When you have validated the fees, they are displayed in the Validated Fees section in the middle part of the screen. System Response: Page 27 of 34

28 ADJUSTING THE SERVICE FEE To make an adjustment, click on Adjustment field of the validated fee. Enter the adjustment amount and justification text, and then click on OK. Page 28 of 34

29 System Response: To save the service fee amount in the PNR: Page 29 of 34

30 Click on icon and save the changes, Enter: RFADMIN; ER System Response: ISSUING THE TICKETS The final step is to complete the PNR and issue the tickets. Enter: TTP or TTP/P1, 2/S2-3 Page 30 of 34

31 INFORMATIVE PRICING WITH SERVICE FEE Following are the steps to include service fee amount in the informative pricing. Step 1 Display list of PSR for your required PSR. It s an optional step. Enter: TFL System Response: Step 2 Informative pricing entry with required PSR. Cryptic entry without Pricing Mask: System Response: Page 31 of 34

32 Cryptic entry with Pricing Mask: System Response: Fill the Pricing Mask with required information, place the cursor in the end of the last line and enter. System Response: Page 32 of 34

33 Step 3 Display the Pricing information, enter: FQQ1 Page 33 of 34

34 QUICK REFERENCE Following are the service fee cryptic entries and options OPTION DESCRIPTION Lists price schemes available to your office. TFL Note: The price scheme administrator sees all price schemes, including inactive and archived ones. The agent sees only active price TFP/26603 Defines the PSR in a PNR. Mandatory if a default PSR is not defined in the office profile TFU/T1/P1 Activates the ticketing fee. You must store a TST before you can make this entry Displays the informative TSF for all passengers in a non-group PNR. If you have priced the PNR and stored a TST, the informative TFIA TSF includes the ticketing fee calculated using the system parameters for validating carrier and ticket type. You do not need to manually activate the ticketing fee. If several TSTs are assigned to a passenger then one TSF for each TST passenger pair is activated TFDA/P1 Displays fee parameters for the informative TSF for Passenger 1 TFV/P1 Validates a service fee for passenger 1. TFVA Validates the service fee for all passengers in the PNR. TFFL/P1 Lists validated and deactivated TSFs. For a specific passenger TFFL Lists validated and deactivated TSFs TFF/F27 Displays a validated or deactivated specified TSF TFDA/F27 Displays fee parameters for a specified validated TSF TFA/2.50/F30 Adjusting the service fee amount for specified PSR TFX/F27 Deactivates a specified validated TSF TFS/PS Displays a price scheme formula for specified PSR FXP/NF If you do not want to include the ticketing fee in the fare amount displayed after an Amadeus itinerary pricing. Page 34 of 34