LTE Customer Premise Equipment Installation

Transcription

1 LTE Customer Premise Equipment Installation Version: 1.5 Publication Date: 08-Jan- 15

2 Revision History Date Version Description of Changes 07-Aug First release. 02-Sept Sent for review. 4-Sept Review 28-Oct Updates 08-Jan Updates Contents 1. Overview Preparing for the Site Visit... 5 Safety: First to Last... 6 Required Information... 7 Equipment... 8 Material... 9 Tools Base Stations Basic and Enhanced Installations Building Codes and Safety Standards DHCP Performing the Site Survey On Approach Meeting Your Customer Locating the Base Stations Locating the Ground Point Approved Building Ground Points Unacceptable Ground Points CPE Location Requirements Installing a Mounting Platform Types of Mounting Platforms LTE Customer Premise Equipment Installation 2

3 Mounting Hardware Building Codes and Safety Standards Need to Know Installing a Mast Bracket on a Wall Installing a Mast Tube Installing Side Stays Installing on a Roof Installing a Pole Level Check: All Mounting Platforms and Installations Activating the Service Latitude and Longitude Opening the Work Order Quality Checklist Finishing Touches Appendix A: Quality of Installation Parameters National Residential Program National Business Program... Error! Bookmark not defined. Appendix B: Installer Safety Standards Safety: First to Last Dress Code Ladders Working Off Ground Environment Power Electromagnetic Radiation Driving CPE Considerations LTE Customer Premise Equipment Installation 3

4 1. Overview Because LTE is a regulated standard, manufacturers must conform to a strict set of specifications. As a result, Xplornet can use customer premise equipment (CPE) from a variety of manufacturers without affecting the quality of the service your customers receive. Although all LTE CPEs are quite similar, there are important differences. To allow you to focus on both the similarities and the differences, a LTE suite of documents has been created. This guide, LTE Customer Premise Equipment Installation, provides information that is common to all LTE customer premise equipment. Refer to this guide for information on: Preparing for a site visit Performing a site survey General mounting guidelines and requirements Service activation Quality of Installation tables Safety standards Refer to the CPE-specific guide for information on: CPE-specific components, interfaces, and indicators CPE-specific mounting instructions CPE-specific cabling and grounding CPE-specific alignment CPE-specific instructions for connecting your customer s computer to the CPE LTE Customer Premise Equipment Installation 4

5 2. Preparing for the Site Visit To prepare for a site visit, you need to: Review the safety guidelines. Gather all information. Download required documentation. Ensure you have all required equipment, tools, and materials. Establish directions to available base stations. Review the criteria for basic and enhanced installations. Review the relevant building codes. Configure your computer for DHCP. Taking a few minutes to review these preparations now is the alternative to losing many hours and dollars if you are missing some critical information or equipment when you arrive at the site. LTE Customer Premise Equipment Installation 5

6 Safety: First to Last When preparing for a site visit, travelling to and from the site, and especially when on-site, consider safety at all times: Your safety The customer s safety The safety of the customer s home and equipment Review Xplornet s Installer Safety Standards carefully. They are provided as an appendix to this guide. The certification exam includes several questions about the information in the Standards. Follow the Installer Safety Standards as well as any Federal and Provincial standards that apply. Where different standards address the same point, the stricter and more specific standard applies. LTE Customer Premise Equipment Installation 6

7 Required Information You need to find, record, and take the following information with you: Customer's Account ID, Work Order ID, Program, and Rate Plan Customer's phone number Appointment time and date Installation site address Direction to base stations that cover the installation site Your Installer Portal credentials: Xplornet Number (XN) and Installer Portal password Quality of Installation parameter values (see Downloads You Need) URL and login credentials of the Web Management Interface of the CPE you are installing (see Downloads You Need) Need-to- Know Answers: Is your computing device configured for DHCP? Is the customer still available? Call to confirm within 24 hours of the appointment. This is in your best interest as it often saves a trip to an empty home Have the work order details changed? Review before you set out. Again, this is in your best interest. Must Have Downloads: Download the LTE Customer Premise Equipment Installation guide from the Xplornet University Library. The guide is the only source for both the Xplornet Installer Safety Standards and the LTE Quality of Installation Parameters. There is also the LTE 7000 CPE Installation Manual and the LTE 7000 CPE QuickStart guide. Also from the Xplornet University Library, be sure to obtain the URL and login credentials for the Web Management Interface (WMI) of the CPE you are installing. You cannot complete the installation without the Quality of Installation parameters and the WMI information. LTE Customer Premise Equipment Installation 7

8 Equipment In addition to the CPE, you need the following equipment: Global positioning system (GPS), preferably hand-held or a GPS app (to measure the latitude and longitude of the ODU position) Computer running Windows Vista, 7 or 8 with at least one of the following Web browsers: Microsoft Internet Explorer, Mozilla FireFox, or Google Chrome Antenna mounting platform: either a J-arm, a tripod, or a ground pole Cat5e surge suppressor (Xplornet Installation Essentials part # SP67999) Cable tester LTE Customer Premise Equipment Installation 8

9 Material The CPE power supply has a built in Ethernet cable for connecting the IDU to the customer's computing equipment. You also need: Xplornet-approved, outdoor-rated, pre-terminated, shielded Cat5e Ethernet cable with integrated ground wire for connecting the surge suppressor to the ODU.* Xplornet-approved outdoor-rated, pre-terminated, shielded Cat5e Ethernet cable for connecting the surge suppressor to the IDU * 12AWG solid copper ground wire * Outdoor silicone sealant (for holes drilled when wall-mounting the platform, and for the point of entry hole) A tar-based sealant (for holes drilled when roof-mounting the platform) Cable ties*, cable clips * Hardware for installing the mounting platform ; refer to the Installing a Mounting Platform chapter for Details * Your Dealer can purchase all materials marked with an asterisk from Xplornet Installation Essentials. Use Xplornet-approved materials only. LTE Customer Premise Equipment Installation 9

10 Tools You need tools to: Install the mounting platform Mount the ODU Cut and strip ground wire Attach cable ties and cable clips to the mounting platform and building Install the ODU pole mounting kit Remove and install the ODU sealing gland (a 1 5/16in or 33mm wrench is required) Drill a 3/4" point of entry into the building, for the Cat5e Ethernet cable A typical toolset includes: Ladder Hammer Hacksaw Wire cutters/strippers Screwdrivers (Medium blade, #2 Phillips, #2 Robertson) Spirit level Caulking gun Pencil Gloves Power drill with appropriate bits (for wood and masonry structures) Socket set and wrenches (metric and imperial) LTE Customer Premise Equipment Installation 10

11 Base Stations Any base station within 18mi or 30km of the site may be able to provide coverage. Before you leave for the site, you must have a way to establish the direction to these base stations when you are at the site. Use your Hand Held GPS or App If you have a GPS or App that allows you to save locations and point to them when you are at another location, then you can go to each base station in your region and save the position of the base station. Then, when you are at the site, you can use the saved locations to find the direction to each base station from the site. Lat-Long of the base stations: In many cases, the base stations do not have a civic address. Your dealer may already know the lat-longs of base stations that serve the customer s site, or the Dealer Support Group ( or dealer.support@corp.xplornet.com) may be able to identify them. If no one can identify all the base stations that might cover the customer, use the Online Xplornet Coverage Tool which is powered by Google. Given the site address, the Coverage Tool provides the lat-long of the site and all base stations that are within range of the site. LTE Customer Premise Equipment Installation 11

12 The Online Xplornet Coverage Tool user guide provides the instructions you need to use the tool. Basic and Enhanced Installations The specifications for basic and enhanced installations are provided at: You need to be familiar with these specifications or take a copy with you to the site because it is your responsibility to determine if an installation is basic or enhanced. Usually, it is not possible to tell if an installation falls outside of a basic installation until you are on-site. If the installation is enhanced, you must advise and obtain approval from your Dealer and then advise and obtain approval from the customer. If you determine that an installation is enhanced, then obtain approval BEFORE you make any physical modifications to the customer premise; for examples, drilling a hole or mounting the ODU. Proceeding with an enhanced installation without these approvals may leave you in the position of being responsible for all associated expenses. LTE Customer Premise Equipment Installation 12

13 Building Codes and Safety Standards Xplornet Installers are expected to be aware of and adhere to all national, regional, and local building codes. In particular, you must pay special attention to the codes when you are fastening hardware to buildings and when you are installing electrical cables and grounds. Similarly, Xplornet Installers are expected to be aware of and adhere to all national, regional, and local safety standards. If you find a point that is covered more than once, then apply the code or standard that is more stringent or more specific. In some regions, and especially in the case of enhanced installations, you may need to obtain a building permit. LTE Customer Premise Equipment Installation 13

14 DHCP Your computing device must be configured for DHCP (Dynamic Host Configuration Protocol) to run both the Web Management Interface (WMI) of the CPE and the Xplornet Installer Portal. DHCP is the default configuration for most computing devices. However, it is worth verifying now that your device is configured for DHCP because, if it is not, you cannot complete installation. Configuration is done slightly differently in the three supported operating systems: Windows Vista, Windows 7 and Windows 8. However, there are many resources on the Internet that provide detailed instructions LTE Customer Premise Equipment Installation 14

15 3. Performing the Site Survey Performing a thorough site survey is like laying a solid foundation. On the surface, little seems to be happening but the overall success of the entire installation rests upon it. To survey the site: Evaluate the surrounding landscape as you approach the site. Engage the customer before examining the site. Determine the location of the base stations. Locate an approved ground point. Review and use the ODU Location Requirements Checklist. LTE Customer Premise Equipment Installation 15

16 On Approach As you approach the customer site, note the location of: Power lines, both local distribution poles and high tension transmission towers High points such as hills, silos, or a nearby forest Flat and lowlands such as fields, lakes, or valleys LTE Customer Premise Equipment Installation 16

17 Meeting Your Customer When you first arrive, ask to speak to the person whose name is on the work order. This is your customer. When you first meet your customer: 1. Introduce yourself. Clearly state your full name, the name of your company, and the reason you are there. 2. Offer a business card or, if you don t have one, your contact information. 3. At all times, be polite and listen carefully. Look and act professional. 4. Explain the installation process: a. Site survey b. Mounting the ODU c. Installing cables and grounds d. Aligning the CPE e. Activating the service 5. Ask if they have any preferred locations for the ODU and locations where they do not want the ODU. When you have completed the site survey, check back with your customer to confirm that they approve of the location of the ODU. If they are hesitant, explain the tradeoffs from a service perspective. LTE Customer Premise Equipment Installation 17

18 Locating the Base Stations The first step in establishing the best location for the ODU is to determine if there is a line of site path to each base station that serves the site. We say 'line of sight path' because LTE can work with reflected signals as well as direct line of sight signals. Though direct line of sight provides the best signal and longest range, a service can be within acceptable levels even if there is some reflection. To identify the line of site path, you need to establish the direction to each base station from the site. The instructions in the Base Stations topic in the previous chapter provided methods for doing this, such as using your hand held GPS or App. Once you have established the direction to the base station, sight along the path from where you plan to mount the ODU. Check for obstructions trees, buildings, power lines, etc. Consider seasonal changes, future growth of trees and other vegetation, future building plans, etc. Generally, the higher you can mount the ODU, the better the signal from the base station. Remember that there is a Fresnel zone around the direct line of sight that must also be reasonably clear. (For a refresher on the Fresnel zone, review the About LTE course.) LTE Customer Premise Equipment Installation 18

19 Locating the Ground Point The location of an approved ground point can impact the location of the ODU mount almost as much as the location of the base station. Xplornet has established grounding standards which must be adhered to in every detail. Why is grounding so important? Proper grounding prevents: o The destruction of electrical components o Electric shocks from superimposed voltage from lightning, voltage transients, and contact with higher voltage systems Proper grounding reduces: o Static charges that can diminish the performance of electronic equipment Proper grounding is: o Required by the Canadian Electrical Code (CEC) All lead-in cables must be protected using an antenna discharge unit (that is, the Xplornet-approved surge suppressor) o Required on both the ODU and the mounting platform o Defined by the CEC or local electrical code, whichever is higher LTE Customer Premise Equipment Installation 19

20 Approved Building Ground Points All ground wires must be connected to an approved building ground point. In almost all cases, the approved point is the building s grounding electrode system as specified in Section 10 of the Canadian Electrical Code. To achieve a good bond, always scrape paint off the area where the ground attaches to the structure. Approved ground points are: A. A building ground, also called an electrical service electrode. For this option, install a copper ground clamp on a #6 bare copper wire previously installed between the ground rod and the electrical panel. Ground rods must be installed by a licensed electrician. B. A metal conduit or raceway of the electrical service. C. Service equipment enclosures such as those found outside the breaker panel or meter box where the service enters the building. Never drill into an electrical service panel. D. An I-beam clamp on a grounded structural steel member, often found in commercial buildings. Install I-beam clamps at the end of the I-beam, never in the middle. E. A grounded interior metal water pipe. In non-commercial buildings, the pipe must connect to a point within 5ft or 1.5m of where the water service enters the building, and before a shut-off valve or water meter. LTE Customer Premise Equipment Installation 20

21 Unacceptable Ground Points Unacceptable ground points include: Conduit on the load side of a building enclosure A cut-off switch and chassis or a condensation pipe on a Heating Ventilation Air Conditioning (HVAC) system Steel roof trusses Metal roofs, metal roof screws, metal screens, or metal windows Vents or vent pipes Electrical outlets or light fixtures Gas pipes, gutters, exterior water faucets, ground rods not installed by licensed electrician LTE Customer Premise Equipment Installation 21

22 CPE Location Requirements Following are the critical points to check when choosing a location for the ODU. When you have identified the best location, confirm it with the customer. A. Line of Sight Identify the closest base station with the clearest LOS path B. Ethernet run, ODU to IDU The Ethernet cable run from the ODU to IDU cannot be more than 295ft 90m. Anything over 125ft 38m is considered an enhanced installation. C. Ethernet run, ODU to computer The total Ethernet run, from the ODU to customer's computer or LAN device, cannot be more than 328ft 100m. D. ODU and other transmitter/receivers The ODU must be at least 6ft 2m away from any other radio equipment. E. ODU and radiation zone There must be more than 4ft 1.2m between the front of the ODU and any activity areas, walkways, etc. This is a radiation safety buffer zone. F. ODU and power lines The ODU must be at least 20ft 6m away from high tension power lines. G. ODU and clearance The bottom of the ODU must be at least 10ft 3m above any walkway or activity area. LTE Customer Premise Equipment Installation 22

23 H. ODU and electrical service The ODU must be at least 3ft 1m away from electrical service entrances or panels. I. Surge suppressor and Building ground The surge suppressor must be within 20ft 6m of the building ground point (J). Xplornet understands that there are exceptional cases where strict compliance to this standard is not possible. In these cases, you can proceed with the installation on a best - effort basis; that is, by complying with the standard to the greatest extent possible. When Xplornet audits an installation that does not comply with our standard, the installation will pass if it is clear, through explanation or evidence, that it was not possible to comply with the standard. Otherwise, the installation will fail the audit. K. IDU location The IDU must be at least 8in 20cm from people or other equipment. L. IDU power AC power must be within 3ft 1m of the IDU or PoE adapter. LTE Customer Premise Equipment Installation 23

24 4. Installing a Mounting Platform A mounting platform is the structure that supports the outdoor unit (ODU). This chapter covers the rules, regulations, and guidelines to follow when installing a mounting platform. This chapter is applicable to all CPEs, regardless of manufacturer or service. Installation instructions for CPE specific ODUs are covered in CPE- specific installation guides. LTE Customer Premise Equipment Installation 24

25 Types of Mounting Platforms It is almost always necessary to install a mounting platform to support the ODU. The most common mounting platforms are: J-arm (A) Not allowed for satellite ODUs Tripod (B) Not allowed for satellite ODUs Trimast (C) Not required for fixed wireless ODUs, most common platform for satellite ODUs Non-penetrating (D) Pole (E) These mounting platforms allow you to position the ODU on a wall, a roof, or, in the case of a pole, off-building. A basic installation includes a J-arm for fixed wireless ODUs or a trimast mounting platform for satellite ODUs. Using a non-penetrating mounting platform, a tripod, or a pole are enhanced installations. Most of the instructions in this chapter focus on a trimast mounting platform as the rules and guidelines for a trimast include all considerations for J-arms and tripods. Non-penetrating roof mounts and poles are treated separately. The components of your platform may differ from those shown due to variations between manufacturers. LTE Customer Premise Equipment Installation 25

26 Mounting Hardware In the case of J-arm, tripod, and trimast mounting platforms, you attach the platform to your customer s premise using large lag screws. It is imperative that you review and apply the rules provided in this chapter to ensure that: The platform is safely and securely fastened. Your customer s premise is not damaged or defaced. Always use the mounting hardware supplied or specified by the manufacturer of the mounting platform. If hardware is not supplied or specified, use the following as a minimum. You may find that some installations require longer or larger lag screws bring a range of lags with you to the site. Component Mast Bracket, Woodframe Structure Mast Bracket, Brick or Concrete Block Structure Side Stays or Tripod Feet, Woodframe Structure Side Stays or Tripod Feet, Brick or Concrete Block Structure Hardware Centre holes: Lag screws, 5/16 x 3in Outside holes: Lag screws, 5/16 x 2in Outside holes only: Lag screws, 5/16 x 2in with washers into double-expansion anchors Lag Screws, 5/16 x 3in Lag screws, 5/16 x 2in with washers into doubleexpansion anchors LTE Customer Premise Equipment Installation 26

27 Building Codes and Safety Standards Xplornet Installers are expected to be aware of and adhere to all national, regional, and local building codes. In particular, you must pay special attention to the codes when you are fastening hardware to buildings and when you are installing electrical cables and grounds. In some regions, and especially in the case of enhanced installations, you may need to obtain a building permit. Similarly, Xplornet Installers are expected to be aware of and adhere to the Xplornet Installer Safety Standards as well as any Federal and Provincial standards that apply. The Xplornet Installer Safety Standards are provided as an appendix to this guide. Where different standards address the same point, the stricter and more specific standard applies. LTE Customer Premise Equipment Installation 27

28 Need to Know Here are the things you need to know before beginning installation of a mounting platform. Customer Approval Ensure that your customer approves the location. If not: Identify at least one other location. Explain the trade-offs of each location. Help your customer decide Location, Location, Location Ensure that the location provides a clear line of sight between the ODU and satellite or base station, taking into consideration seasonal changes and the foreseeable future. LTE Customer Premise Equipment Installation 28

29 Verify that the length of the cable runs from the ODU (A) to IDU (B) and from the IDU and ODU to your customer s computing equipment (C) are within the allowed minimum and maximum cable lengths. See the topic, CPE Location Requirements, for all location requirements. Identify a location for the surge suppressor (D) or ground block (E) that is as close as possible to the building ground (F). LTE Customer Premise Equipment Installation 29

30 Lag Screws For wooden structures, lag screws must tie into a structural member such as a wall stud (A) or roof rafter. In the case of a trimast mounting platform, remember to consider structural members for the side stays (B) before mounting the mast bracket (C). For masonry, lag screws must not fasten into grout (D). Always use an expansion anchor. For masonry, mast bracket lag screws (E) must be at least 28in 71cm (F) away from door or window frames, or from the top, corner, or edge of the structure. This is to prevent fracturing. LTE Customer Premise Equipment Installation 30

31 Holes Most homeowners, probably you included, get concerned when a stranger starts drilling holes in their walls or roofs. Apply these practices to maintain the integrity of the home and the peace of mind of your customer. Fill all holes drilled in walls with an outdoor silicone sealant (A) before installing a lag screw, or other fastener. Fill all holes drilled in roofs with a tar-based sealant (B) before installing the lag screw. Drill point of entry holes (C) on a slight upward angle, from outside to inside, to prevent moisture from entering the building. LTE Customer Premise Equipment Installation 31

32 Building Integrity Ensure that the structure you plan to use is free of decay, damage, or other signs of deterioration. In the case of satellite ODUs, the building must have a poured concrete foundation. Decks, fences, rail posts, etc. are never acceptable mount points for satellite ODUs. These types of structures may provide adequate support for a fixed wireless ODU as the Installer, it is your call but also your responsibility. LTE Customer Premise Equipment Installation 32

33 When working on lap siding, use a siding saver (A) when the lap is narrower than the mast bracket (B). Only use cable ties and cable clips to secure any wire. Staples are not allowed. LTE Customer Premise Equipment Installation 33

34 Installing a Mast Bracket on a Wall The illustration shows the mast bracket (C) of a typical J-arm and a typical trimast mounting platform. - Installing a Mast Bracket in Lap Siding Use a stud finder or equivalent method to locate a wall stud that is at least 16in 40cm away from the top or corner of the wall and from any window or door frames. For a trimast mounting platform, identify three adjacent studs (A), to provide a stud for each side stay (B) and the mast bracket (C). Typically, studs are on 16-inch centers but confirm this before drilling as 24-inch centers are not uncommon. For a J-arm, only one stud is required, for the mast bracket. LTE Customer Premise Equipment Installation 34

35 Post and beam, lath and plaster, mobile homes, and steel structures are all examples of buildings that do not follow standard wood frame construction practices. Structural members may not be on 16- or 24-inch centres, and may not be conventional studs at all. If the mast bracket (C) is wider than the siding, install a siding saver (D) before mounting the mast bracket. If the mast bracket (C) is wider than the siding, install a siding saver (D) before mounting the mast bracket. Level the mast bracket (F) and mark the mounting holes (G). The mast bracket must be plumb as it can be very difficult to align the CPE if it is not. Double-check the level at each step and adjust as required. Remove the mast bracket and pre-tap the holes using a drill appropriate for the size of the lag screws recommended by the manufacturer. Fill the holes with outdoor silicone sealant (H), position the mast bracket over the holes, and install the lag screws (I). LTE Customer Premise Equipment Installation 35

36 Installing a Mast Bracket in Brick or Concrete When mounting in brick or concrete: The mast bracket must be secured in the middle of the brick; never in grout or mortar (A). Mast bracket lag screws (B) must be at least 28in 71cm (C) away from door or window frames, or from the top, corner, or edge of the structure. This is to prevent fracturing. In the case of a trimast mounting platform, consider the lag screws of the side stays (D) when deciding how close the mast bracket can be to a corner. If the mast bracket has corner holes as well as centre holes, only use the corner holes to avoid weakening the masonry (E). Similarly, for side stays, avoid unnecessary holes as much as possible and provide as much separation between holes as possible. LTE Customer Premise Equipment Installation 36

37 Procedure: Locate an appropriate mount point. Position the mast bracket so no mounting holes are in grout or mortar. Mark one of the holes and then set the mast bracket aside Use a masonry bit to pre-tap a hole appropriate for the size of the double-expansion anchor recommended for the lag screws being used. Insert a double expansion anchor into the hole and apply sealant. Do not use excessive force when you hammer the anchor in as it may fracture the brick. Place the mast bracket on the wall, aligning the appropriate hole in the mast bracket with the anchor. Install a lag screw and washer in the anchor. Leave the screw loose so that the mast bracket can be rotated for leveling. LTE Customer Premise Equipment Installation 37

38 Using a spirit level, move the bracket into a level position. Keeping the mast bracket level, mark the three remaining outside holes on the bracket. Swing the mast bracket out of the way and pre-tap holes at each of the marks. Insert an expansion anchor in each hole. Fill each hole with outdoor silicone sealant. Align the mast bracket holes with the anchors and install lag screws and washers in each anchor. Tighten all lag screws while keeping the mast bracket level. The ODU must be plumb. It is very difficult to align the CPE properly if the ODU is not plumb. To be plumb, all components of the mounting platform must be level. Double-check the level at each step and adjust as required. LTE Customer Premise Equipment Installation 38

39 Installing a Mast Tube The diagram illustrates a typical mast bracket and mast tube assembly when mounted on a wall. The actual metalwork varies between manufacturers. Use the manufacturer s instructions and hardware to attach the mast tube to the mast bracket. Be sure that the tube is plumb. LTE Customer Premise Equipment Installation 39

40 Installing Side Stays Apply the following rules when installing sides stays but also refer to the manufacturer s instructions and hardware specifications. These rules only apply to a trimast mounting platform as it is the only platform with side stays. For wood frame construction, side stays (A) must mount into structural members (B). For masonry, mast bracket lag screws (C) must be at least 28in 71cm (D) away from door or window frames, or from the top, corner, or edge of the structure. For side stays (E), avoid unnecessary holes as much as possible and provide as much separation between holes as possible. LTE Customer Premise Equipment Installation 40

41 For side stays that use telescoping tubes for length adjustment, the telescoping tubes must overlap by at least 2in 5cm. In the illustration, F shows a fully-extended stay, G shows tubes that are overlapped by the minimum 2in-5cm, and H shows the overlap. The illustration is to scale. For side stays with a tube collar (I) on each stay, the collars must be positioned on the mast tube (J) so that the two collars are in contact with one another. Attach the stays approximately 3in 7.5cm (K) below the bend in the mast tube. For maximum stability, provide an angle of approximately 60 (L) between the side stays and the lower portion of the mast tube. LTE Customer Premise Equipment Installation 41

42 Installing on a Roof Penetrating Roof Mount Installation J-arm or tripod mounting platforms can be used for roof mount installations for fixed wireless ODUs, but they are not suitable for satellite ODUs. For a satellite ODU, use a tri-mast mounting platform. The procedures for installing the mounting platform on a roof are the same as for lap siding, except: The mounting points (tripod feet, mast bracket, side stays) are secured to a rafter or roof truss, rather than a stud. Holes are filled with a tar-based sealant rather than silicone seal. LTE Customer Premise Equipment Installation 42

43 To find a rafter or truss: Use a hammer to sound the roof. Look for exposed rafters in open soffits. Measure from the gable edge after confirming the distance between rafters or trusses. LTE Customer Premise Equipment Installation 43

44 Non-penetrating Roof Mount Installation Refer to the manufacturer s instructions to install a non-penetrating mounting platform on a roof. Incorporate the following requirements: The roof beneath the mount must be flat. You must place a protective membrane under the mounting platform. The ballast must be able to keep the mounting platform rigid in winds up to 80mph 128kph. A structural engineer may be required to survey the mounting location to determine if the roof structure can support the weight. All mount points must support at least 300lb 136kg of pull-out pressure at each attachment point. The installation must comply with applicable electrical safety standards. LTE Customer Premise Equipment Installation 44

45 Installing a Pole All underground utility lines must be marked by the local utility company or government building inspector before you begin a pole mount installation. Ensure that a pole mount installation does not require a building permit before proceeding. Tools and Materials In addition to the tools and materials identified in the Preparing for a Site Visit chapter, you need the following for a pole mount installation: Shovel or post-hole digger Post spirit level Anti-spin device (The mast bracket of a trimast mounting platform can be used.) PVC conduit (if using non-flooded cable) Quick-setting concrete mix sufficient to fill the hole LTE Customer Premise Equipment Installation 45

46 Schedule 40 galvanized steel pipe having an outside diameter of 2 3/8in. The ODU may need an adapter in order to mate with the pipe. The length of pipe depends on your latitude and the type of service. o For satellite, as you go further north, the elevation of a satellite drops, and the length of pipe must be longer given the same terrain. A pipe that provides 7ft 2.5m above ground usually works in southern Canada. o For fixed wireless, the elevation of a base station can be very low and longer poles may be required. Any pipe that extends over 10ft 3m above ground must be guyed in three places. Location The ground must be firm and not prone to flooding. Procedure Dig a hole for the pole that is 12in 30cm in diameter with straight sides and a belled-out bottom to a depth that is at least 6in 15cm below the frost line (A). Install an anti-spin device on the bottom of the pole (B). Install and level the pole. Fill the hole with concrete. Dig one or two* trenches (D) at least 6in 15cm deep from the pole to the point of entry at your customer s premise. Install the cable-and-wire in the conduit and then lay in the trench. Protect the cable at both ends of the trench with conduit sweeps that extend from the bottom of the trench to at least 6in 15cm above the ground surface. Backfill the trench(es). LTE Customer Premise Equipment Installation 46

47 Level Check: All Mounting Platforms and Installations When you have completed all installation activities for the mounting platform, confirm that the pole or mast tube is plumb. To do this, use a spirit level (A) at two points that are at right angles to one another (B and C). The illustration shows the placement of the level from the side (D) and top (E). The bubble of the level must be centered between the inner lines (F). LTE Customer Premise Equipment Installation 47

48 5. Activating the Service To activate the service, you need: Your Xplornet Number (XN) and Installer Portal password Your Customer s Account ID The Work Order ID The latitude and longitude of the ODU LTE Customer Premise Equipment Installation 48

49 Latitude and Longitude Network software uses the latitude and longitude you enter through the Installer Portal to calculate the acceptable QoI values for your installation. For best results, measure the latitude and longitude of the ODU as close to the actual location as possible, but no more than 200ft or 60m away from the ODU. For Xplornet systems, the latitude and longitude must be in the decimal degrees form (to 4 decimal places). Your GPS may use another form. The two most common alternate forms are degrees:minutes:seconds and degrees decimal minutes. To convert degrees, minutes, seconds to decimal degrees: 1. Divide the number of minutes by Divide the number of seconds by Add the two division results to the number of degrees. This gives the decimal degrees value. To convert degrees, decimal minutes to decimal degrees: 1. Divide the number of decimal minutes by 60. Add the division result to the number of degrees. This gives the decimal degrees value. LTE Customer Premise Equipment Installation 49

50 Opening the Work Order Once you have measured the latitude and longitude and have their values in degrees decimal form. To log in to the Installer Portal, directly connect your laptop to the modem. Then open a browser. The portal is compatible with the following browsers: Internet Explorer 8 & 9 Firefox Chrome Next, type in the URL for Installer Portal. ( Enter your username and password and click Log In. If you cannot remember your password, click the Forgot your password link. For User Name and Password, enter your Xplornet Number (XN) and Installer Portal password. Click Log In. The Account ID window opens. To change to a French version of the Activation windows, click Francais in the top right of the window. Enter the customer's Account ID in the Account ID field and click Submit. A window opens with a list of all open work orders for the account. LTE Customer Premise Equipment Installation 50

51 Search for the number of your work order and click on the number in the Work Order ID column. A work order summary window opens. With the work order summary window open, you are ready to take the final steps that activate the service. LTE Customer Premise Equipment Installation 51

52 Compare the information in the summary window with the information you recorded before you came to the site. If there is any discrepancy in the values, contact the Dealer Support Group at If all values match, click Continue. In the next window, enter the latitude and longitude in the appropriate fields. Remember to use the decimal degrees form, to 4 decimal places. Enter a period for the decimal point for English, enter a comma for French. Longitude must be entered as a negative number, to establish that the measurement is degrees West, not East. Click Submit. The network retrieves and analyzes the Quality of Installation values for the CPE. This can take several minutes; do not press Submit again. LTE Customer Premise Equipment Installation 52

53 When the analysis is complete, three types of window can open: QoI Validation Error: This indicates a network error. Click Retry. If the problem persists, note the Status Code and contact the Dealer Support Group: or dealer.support@corp.xplornet.com. QoI Validation Failure: This indicates unacceptable QoI levels at the ODU. The parameters and values used are the same as the ones you used to determine acceptability. Click Retry. If the problem persists, follow the troubleshooting guidelines provided previously, in the Aligning chapters. Confirmation window: This indicates that the QoI values are acceptable and you can continue with this procedure. Click Submit. The Completion window opens. LTE Customer Premise Equipment Installation 53

54 In the Completion window: If the customer ordered accounts, the provisioned addresses are displayed. If any show a Failed status, contact the Dealer Support Group. Otherwise, advise the customer of the addresses. Add Notes if applicable. For example: i. Include the approximate height of the subscriber module and the length of cable used ii. Describe out of the norm requirements, i.e.: anything that was performed in addition to a basic installation iii. Include extras that were used and charged to Customer iv. Describe line of Sight issues you encountered, if applicable and/or any challenges, in general, that you faced when installing the customer v. Include grounding details and/or challenges, if applicable vi. Describe reasons why the Work Order request could not be performed, if applicable vii. Include any troubleshooting details you feel could help Xplornet perform future troubleshooting on the account. viii. If any alternate platforms were surveyed and the results. (For example, tired LTE, CINR was not sufficient, LOS is clear for HTJ.) Click Complete Work Order. LTE Customer Premise Equipment Installation 54

55 IMPORTANT: Failure to click the Complete Work Order button will result in Xplornet not receiving validation that the Work Order has been completed. Dealer will not be paid To verify the activation completed successfully log back into the Customer Account ID and the work order should no longer there. LTE Customer Premise Equipment Installation 55

56 Quality Checklist Before leaving the Site, confirm that: Your customer knows they must unplug the modem s AC adapter from the AC outlet before connecting or disconnecting any cable in the system. The ODU is securely mounted and properly connected. The line of sight is clear through all seasons and for the foreseeable future. Only Xplornet-approved hardware has been used All mounting holes, points-of -entry and outside connections are sealed and weatherproofed. All cable runs are neat, meet length requirements, are free of stress or damage, and staples have not been used. Excess cable is neatly coiled in an inconspicuous location preferable at CPE. The CPE is properly grounded. Every point -of-entry has a drip loop. There is a 6in 15cm service loop at the CPE. The AC adaptor is indoors, in an accessible location near a power source. All debris, including cable scraps and wire ends, has been removed and all work sites are tidy. LTE Customer Premise Equipment Installation 56

57 Finishing Touches Finally, obtain the customer s approval of both your work and the service: Review the physical installation with your customer. Confirm that your customer is satisfied with your work: the location of the ODU and IDU, and the look of cabling, holes, entry points, and work sites. Make sure that your customer knows his or her Xplornet Account ID and their Customer Portal username and password. If your customer has Xplornet , make sure they know their username and password and how to access the Xplornet web page on instructions. Ask your customer for approval to bookmark the Customer Portal page (Secure Customer Login) and the Webmail page ( Provide Customer with Customer Activity Center (CAC) Leave Behind sheet and explain what CAC is. CAC is clear defined during the activation phase prior to entering the Customer Account Number. Provide your customer with the information necessary to contact Xplornet Technical Support ( ; support@xplornet.com ). Optionally, you can provide contact information for local technical support services. LTE Customer Premise Equipment Installation 57

58 If you have any comments on any of the on-line or instructor -led courses or the installation documentation, we d be happy to hear from you. us at Installer.Feedback@corp.xplornet.com. LTE Customer Premise Equipment Installation 58

59 Appendix A: Quality of Installation Parameters All Xplornet Internet services are offered through a number of programs, with each program tailored for a specific user group (for examples, home or business). The programs are: National Program National Business Program Programs are delivered at different bandwidths depending on the network infrastructure serving the customer. Each program also offers several rate plans to provide flexibility in the service offerings for the program. Qualities of Installation (QoI) parameters have been defined for the LTE service and acceptable values for the QoI parameters are set for each rate plan. A service is unacceptable if a measured value fails to meet the specified value. Refer to the following tables for the acceptable QoI values for each rate plan. LTE Customer Premise Equipment Installation 59

60 National Residential Program The RSRP and CINR shown in these tables are the averages of RSRP0 and RSRP1, and CINR0 and CINR1, as shown on the WMI. The maximum RSRP is -70 dbm for any speed group and channel bandwidth. LTE QOI: 20MHz QoI Parameter 5 Mbps/ 1 Mbps 10 Mbps/ 1 Mbps 25 Mbps/ 1 Mbps Minimum DL RSRP Level (dbm) Minimum DL CINR Level (db) LTE QOI: 10MHz QoI Parameter 5 Mbps/ 1 Mbps 10 Mbps/ 1 Mbps 25 Mbps/ 1 Mbps Minimum DL RSRP Level (dbm) Minimum DL CINR Level (db) Appendix B: Installer Safety Standards The purpose of Xplornet s Installer Safety Standards is to provide a framework for your work that ensures a healthier, happier experience for you and your customer. LTE Customer Premise Equipment Installation 60

61 The topics covered in the Installer Safety Standards are: Safety: First to Last Dress Code Ladders Working Off Ground Power Electromagnetic Radiation Driving CPE Guidelines LTE Customer Premise Equipment Installation 61

62 Safety: First to Last When preparing for a site visit, travelling to and from the site, and especially when onsite, consider safety at all times: Your safety The customer s safety The safety of the customer s home and equipment Follow the Installer Safety Standards as well as any Federal and Provincial standards that apply. Where different standards address the same point, the stricter and more specific standard applies. LTE Customer Premise Equipment Installation 62

63 Dress Code No loose clothing or jewelry Steel-toed boots and gloves are recommended With power tools, use protective eye wear and ear plugs For overhead work, wear a hard hat Avoid any drugs that may impair your senses or judgement read the labels carefully LTE Customer Premise Equipment Installation 63

64 Ladders 1:4 ratio Place the ladder so that the ladder s base is one unit out from the building for every four units up from the ground to where the ladder rests against the building. Extension ladder overlap: If manufacturer s guideline are not available, at least four rungs (A) Solid, level base (B): To avoid sinking, slipping, or tilting. Never place the ladder s feet on an object that can move. Three rungs above top landing Step from rung below landing (C) Lock a leg around a rung if you must work with 2 hands Never overreach. Climb down and move ladder Both feet on ladder at all times LTE Customer Premise Equipment Installation 64

65 Working Off Ground Safety harness and fall arrest equipment required as per Provincial Workplace Health and Safety Regulations Non-standard height (installation qualifies for an enhanced installation): o Structure is 21ft / 6.5m or higher o Workplace is not accessible with a 25ft / 7.5m ladder Any mast over 10ft / 3m must be guyed at 3 points. LTE Customer Premise Equipment Installation 65

66 Environment When mounted on a building, the bottom of the ODU must be at least 10ft-3m above any walkway (A). Any mast over 10ft-3m must be guyed at 3 points The Mounting platform must tolerate a pull-out pressure of 300lb-135kg on the ODU High winds can blow a poorly-mounted ODU off-peak, reducing your customer s quality of service. If the mounting platform is not in structural members, is in grout, or is too close to an edge or corner, then wind may pull the platform from the building causing property damage, personal injury, or both. LTE Customer Premise Equipment Installation 66

67 Power Check it out As you are approaching the customer site, look around and locate all power lines in the area, both local distribution poles and high tension transmission towers. Once you are on-site, identify all power lines that run to or from the house: everything from the mains power connection to extension cords that the customer might have for block heaters and the like. 20ft / 6m away from high tension power lines (A) If any part of the ODU or mounting hardware comes in contact with a power line, immediately call the local power company. Do not attempt to remove the equipment yourself. 3ft / 1m away from service entrances and electrical panels (B) Apply Xplornet grounding standards rigorously Exercise caution when working around outside power lines, especially if you are using metal ladders: power lines into a building are fused to protect the grid, not people, and will deliver a lethal amount of power if grounded through you. LTE Customer Premise Equipment Installation 67

68 Electromagnetic Radiation Location must comply with Health Canada s Safety Code 6 guidelines: ODU must be at least 4ft or 120cm from all persons and 10ft or 3 meters off the ground. LTE Customer Premise Equipment Installation 68

69 Driving All Xplornet Installers must have a valid driver's licence and must adhere to the Distracted Driver regulations in force in your region. For more information on the Distracted Driver regulations, check your provincial vehicle regulations. When transporting equipment in your vehicle, take care to store the equipment in a way that prevents exposure to rain and snow, the weight and pressure of other objects, or movement. LTE Customer Premise Equipment Installation 69

70 CPE Considerations In general, there are no user-serviceable parts in any of the customer premise equipment used in Xplornet services. Do not open either the indoor or outdoor units as some components can have residual high voltage. LTE Customer Premise Equipment Installation 70