Peer Review for Portugal

Transcription

1 Peer Review for Portugal Anabela Pedroso Março 2008

2 Special Thanks OECD: Joseph Konvitz, Christian Vergez, Yih-Jeou Wang, Flemming Norling Olsen, Mikkel Sune Smith Peer reviewers: Jean-Jacques Leandri (France), Kees Keuzenkamp (The Netherlands), Luigi Carbone (Italy)

3 About Portugal

4 inhabitants (2006, INE) About Portugal inhabitants are foreign legal residents (INE and SEF, 2005) 9,03 illiteracy rate (people over 10 years old that cannot read nor write, INE, 2001) 17,1% ratio of population aged 65 (OECD Factbook 2007)

5 About Portugal Broadband Access: 26th among 30 OECD countries, in December 2006 Internet penetration on business: with 250 or more employees 100% with 50 to 249 employees 99,1% with 10 to 49 employees 80,1% Mobile Telephone Service 13,45 millions subscribers

6 Individual use of internet by education level EU 27 Portugal Total of individuals Individuals with low formal education Individuals with medium formal education Individuals with high formal education Digital Divide 86 90

7 The Portuguese Strategy

8 User-Centric Strategy Citizen Expectation Find services Monitorize the services quality Improve the services distribution Integration of services to Citizens and Business Key enablers Governance

9 Simplex Programmes 2 in 1 Simplification & egovernment Public Services delivery to citizens and businesses Better regulatory framework Improve efficiency and effectiveness in Public Administration

10 The Peer Review Portugal

11 Why the Peer Review for Portugal Implementation of a new vision: Simplification & e-government Strategy Reform of the public sector Focus on measurement and users satisfaction Importance in evaluate before moving forward OECD knowledge, non compromised Analysis and recommendations from our peers Resulting in: Invitation to OECD, Paris, April 2006 Work between May 2007 and March 2008

12 Recommendations/Challenges Collaboration and co-operation between central, regional and local governments Interoperability framework: common e- government standardisation Digital Divide

13 Challenges: from words to practice Collaboration and co-operation between central, regional and local governments National Strategic Reference Framework ( ) Common Knowledge Network

14 Challenges: from words to practice Interoperability framework: common e-government standardisation - Interoperability working group - Preparation of legislative proposal about common standards for public administration

15 Challenges: Digital Divide from words to practice - Citizen Shops - Business Centers Life events delivery of services: - Lost My wallet - Senior Desk - On the Spot Firm

16 The importance of the Peer Review for Portugal Reinforce the interoperability framework Reinforce the connection between central, regional and local governments Support the proposal for reformulation of the national budget - joint funding of cross-cutting projects Anchor and justifify the transformation within the Public Administration towards a user centred architecture

17 The Portuguese case study: Lessons learned Simplification & egov There is no such thing as one size fits all Simplex: Service vs Program High political compromise Budget support Organisational change Strong Brand Simplex: known by the citizen don t be complex, be simplex! Top level structures Minister of the Presidency, State Secretary for Administrative Modernisation, Agency for Administrative Modernisation ICT as support Interoperability, standards, strong authentication, SOA

18 In the end See the world through the citizens eyes Create a unique face to the Public Administration, providing multi-channel services to citizens and enterprises Change the government role: from authoritarian to facilitator Create a common Agenda about Interoperability and Electronic Authentication Develop transversal proximity: PA, central, regional and local, NGO Develop a framework of knowledge workers in the PA, focused in the preparation of new leaders and skilled workers 18

19 Thank you. Peer Review for Portugal Anabela Pedroso Março 2008