E-GOVERNMENT IN TUNISIA A PATH TOWARDS OPEN GOVERNANCE. From e-government to Open Governance Tallinn on May 16 th, 2013

Size: px

Start display at page:

Download "E-GOVERNMENT IN TUNISIA A PATH TOWARDS OPEN GOVERNANCE. From e-government to Open Governance Tallinn on May 16 th, 2013"

Derick Harrison
6 years ago
Views:

1 E-GOVERNMENT IN TUNISIA A PATH TOWARDS OPEN GOVERNANCE From e-government to Open Governance Tallinn on May 16 th, 2013 E-GOVERNMENT UNIT By Riadh OUESLATI, Head of E-services Department of the E-government Unit

2 Independence From France : March 20, 1956 Jasmin revolution : January 14, 2011 Population: (2012) Main activity : Agriculture Tourism Industry: textile is the main activity The country is one of the world's leader phosphates producer Surface (km²): 162, 155 km²

3 Tunisia e- Gov programme management In Tunisia, e-government program is a part of the portfolio of the presidency of Government. The E-Government Unit : Operational since 2005, Primarily responsible for coordinating and monitoring implementation of decisions, recommendations and projects under the e-government program, in charge of coordination between Stakeholders. A Ministerial Committee on communicative administration and technical committee on communicative administration were established to manage the egov program. Coordinators are appointed in each ministrial department with the aim of facilitating the implementation of e-government programme at the Sectoral level.

4 Tunisia e- Gov phases Introduction of computing within the administration. Several National computer applications were created. such as the applications relating to: The management of the administrative affairs of the State personnel (INSAF) The process of Budgetary decisionmaking (ADEB) Administration opened on the Internet with the objective to provide faster, cheaper and more effective administrative services. system of remote taxation, Procedures for foreign Trade, Civil Status System, online university registration An action plan or a white paper was prepared aiming at : Reinforcing the e- communication and exchange within public administration at the central, regional and local levels (interadministrative network ). Extending the scope of e-services provided to citizens and businesses and to ensure their effectiveness e-strategy This strategy will include a new generation of public services based on the idea of services integration and interoperability between information systems belonging to administrative structures.

5 Tunisia e-gov strategy The citizen at the heart of the Government s concerns The strategy was achieved at the end of the year 2009 The Main goals of the strategy were to : Enhance Service quality oriented to citizen satisfaction Improve performance of private sector Setup an appropriate ecosystem Define a roadmap for the next period The ultimate objective is to obtain for all citizen : A simplification of the relationship with government structures. The development of value added online services for the benefit of the user.

6 E-services success Stories integrated and transparent administration at the service of its citizen

Centralized single one-stop-shop : (www.tunisie.

7 Centralized single one-stop-shop : ( 180 public services are available online

8 "Madania", National civil status system Madania service allows any citizen to get instant civil status documents: birth, marriage, divorce or death certificates... in any municipality regardless of the place of registration.

importers, freight forwarders, customs brokers, carriers

9 The Electronic Single Window of Foreign Trade The service allows different operators (exporters and importers, freight forwarders, customs brokers, carriers and shipping agents) to treat formalities of import and export online.

Electronic Tax Payement: It is a secure service that allows taxpayers to prepare and pay their taxes. It proposes a simulation for calculating the payable amount of tax.

10 Electronic Tax Payement: It is a secure service that allows taxpayers to prepare and pay their taxes. It proposes a simulation for calculating the payable amount of tax. The service also provides a database of tax laws, codes, bills, etc. The Ministry of Finance equipped tax collection agencies with electronic payment terminals (EPT) to allow taxpayers to pay taxes by credit card.

11 From e-government to open governance Making our government more transparent, participatory and collaborative

12 From e-government to open governance The major shift in e-government paradigm in Tunisia post revolution was the focus on promoting transparency, e-participation and e-democracy through ICT usage. Indeed, as citizen engagement is the cornerstone of every democracy, it was natural that the public administration aligns its efforts to this aim.

13 The Establishment of a legal framework that allows disclosure of public information and data. The promulgation of the decree-law n dated 26 May 2011 concerning access to administrative documents (freedom of information act). A circular n 25 dated 05 may 2012 giving more clarifications about use of government data

14 Proactive disclosure : Open Data portal The Open Data portal seeks to improve the ability of the public to access, download and use Government data

15 Enhancing public participation : PUBLIC CONSULTATION Portal A central portal where all citizen, private sector, civil society can collaborate with government, submit proposals and evaluate the different policies and decision concerning the public sector.

16 Portal of anti corruption petition Allows citizens to report cases of administrative corruption and professional aberration. Every citizen who has information or documents to prove the case of administrative corruption can report it via the reconstruction of "reporting form" securely and without requiring him to disclose his identity reclamations were received since the launch of this portal in May 2012.

17 Promoting an e-participation plate-forme Tunisia Facebook Statistics 3.5 Million Total Number of Facebook Users in Tunisia 32.42% compared to the country's population Source :

18 TRANSPARENCY AND COLLABORATION Social Networks Collaborative platform to support sharing of documents, informations, modernization, innovation, and administrative simplification of Public Administration

19 Future challenges Developing citizen access to online public services Enhancing goverment openness, transparency, and citzen engagement

20 Developing citizen access to online public services Developing the use of the mobile phone to provide remote services The mobile is the best channel to provide online services especially for countries with low levels of Internet penetration The mobile penetration rate in Tunisia is very high : 95.38% Project: Creation of a platform to offer m-government services: federation of existing public SMS platform, Development of Administrative services via mobile

21 Developing citizen access to online public services Developing the Interoperability 1. Common Framework of Interoperability: is a set of recommendations classifying norms and standards which facilitate the interoperability within the Information Systems of the administrations; 2. Interoperability plateform: facilitate secure exchange of informations between the the Information Systems of the administrations. The principal goals of this plateforme: Promote online services by reducing the time of implementation; Controlling the costs of development and maintenance ; Adopt a language and a common semantics in information exchange

Enhancing goverment openness, transparency, and citizen engagement Development of new version of open data portal and e-participation portal to enhance

22 Enhancing goverment openness, transparency, and citizen engagement Development of new version of open data portal and e-participation portal to enhance public transparency, public access to government data and citizen engagement. Acheiving of the membership of Tunisia in the Open government partnership initiative.

23 Thank You Riadh OUESLATI Head of E-services Department of the E-government Unit riadh.oueslati@pm.gov.tn

One Stop Shop. Easier, Faster and Cheaper. The Portuguese Experience

One Stop Shop. Easier, Faster and Cheaper. The Portuguese Experience Luís Goes Pinheiro Chief of Staff - Office of the Secretary of State for Administrative Modernisation Beirut,11th March 2010 One Stop Shop Easier, Faster and Cheaper The Portuguese Experience About us