M. Jae Moon Department of Public Administration Yonsei University

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1 M. Jae Moon Department of Public Administration Yonsei University

University International Director of American Society for Public Administration Editor-in-Chief of International Review of Public Administration Ph.

2 Who Am I? Underwood Distinguished Professor, the Department of Public Administration Yonsei University, Korea Director of Institute of State Governance, Yonsei University International Director of American Society for Public Administration Editor-in-Chief of International Review of Public Administration Ph.D in Public Administration, Syracuse University (`98) Faculty Member, Korea Univ. (`04-`06), University of Colorado(Denver) (`98-`02), Texas A&M University (`04-`06) Member of the Presidential Council for Future Strategies ( 10-13) Member of Performance Evaluation Committees for Various Public Agencies

3 Good Governance and E-gov t?

4 Natural Capital Economic Capital Human Capital Social Capital Leadership Capital Innovation Capital Government Capital (Public Servants and Public Service) ICT.

5 What s wrong with government? Professor M. Jae Moon

6 Survival Language More and More Less and Less Better and Better Faster and Faster More and More Transparent and Accountable

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10 Professor M. Jae Moon

12 No Action Talk Only

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16 Source: Drawn by the author based on ICT Development Index of ITU (2015) and Global Competitiveness Index of WEF (2015).

17 Define potential Roles of ICT for Knowledge-based Economy: foundation and enabler ICT at the individual level ICT at the firm/organizational level ICT at the sector level ICT at the regional and national level ICT at the global level

18 ICT as a foundation, a Linking Pin or an Enabler Significance of both technical (digitization of data, information, and knowledge; BPR, interoperability, security) and nontechnical determining factors (institutional, legal, organizational, and human behaviors) Significance of Governance (collaboration among public, private, and nonprofit sectors) ICT infrastructure and services Planning, Implementation, Financing, Service Provision, Evaluation Sector-specific Views: Social Security Administration, Education, Environment, Transportation, etc. Inclusiveness and Development

20 The Size of World Population? The Number of Mobile Phone Subscription?

21 Per 100 inhabitants Developed World Developing Mobile-cellular subscriptions per 100 inhabitants, * The developed/developing country classifications are based on the UN M49, see: Note: * Estimate

22 High Income Economoes Low and Middle Income Economies Fixed Phones Mobile Phones Internet Broadband Qiang (2009)

23 Per 100 inhabitants Active mobile-broadband subscriptions per 100 inhabitants, Developed 86.7 World Developing * The developed/developing country classifications are based on the UN M49, see: Note: * Estimate Source: ITU World Telecommunication /ICT Indicators database

24 Developed World Developing Percentage of households with Internet access by level of development, % * The developed/developing country classifications are based on the UN M49, see: Note: * Estimate Source: ITU World Telecommunication /ICT Indicators database

27 ICT-Enabled Government E-government Internal Avoidance of duplication Reducing transaction costs Simplifying bureaucratic procedures Greater efficiency Greater coordination and communication Enhanced transparency Information sharing between agencies Security of information management External Faster service delivery Greater efficacy Increased flexibility of service use Innovation in service delivery Greater participation Greater citizen empowerment Citizen participation

29 1. Information Dissemination 2. Two-way Communication 3. Transaction u Financial Transaction u Service Transaction 4. Integrated Services u Vertical Integration u Horizontal Integration Political Participation

30 Korean E-government

31 Regional Comparison in E-gov.

32 Does ICT Matter to Development? X? Economic D. Public Sector D. Social D. =

33 Broad Scope of Services and Clinents Significance of Counseling, Selection, and Record-keeping Activities Simple and Repetitive Work Labor-intensive Administration Expansion Tendency in Coverages and Programs Significance of Efficiency, Transparency, & Customer Satifaction IT-Based Efficiency High Quality Transparency

34 International Recognition of Korean e-government International Awards Model Case Selection International Certifications KISS : UN Public Service Award ( 07) HTS : OECD e-tax Best Practice ( 06) KIPOnet : WIPO IT Standard ( 06) Invil : World e-gov Forum Award ( 06) OPPP : Online Politics Trophy Top10 ( 06) UNIPASS : ISO 9001, ( 06) KONEPS : WCIT Global Excellence Award ( 06) utradehub : World Advanced in APEC Report ( 06) KONEPS : UN/CEFACT Int l Standard ( 05) 11

35 Openness Transparency 15 Strategic Area: Transportation Patents Information Sharing Communication Collaboration Environment/Air Pollution Employment Health and Education

37 Risk High Risk Low Risk Actual Management Active Management Correct Decision Highly Reliable System Preventive Preemptive High Risk but Avoided Type I Error (False Positive) Wasted Resources Under Utilized System Cybercascaded Information Over-active Too Entrepreneurial Passive Management Type II Error (False Negative) Problem/Risk Security/Privacy Freedom of Info. Over-passive Too Conservative Reliable System under Low Risk/Stable Environment Low Risk Exposed

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46 Questions? Contact Information M. Jae Moon Phone:

Introduction of the Korean e-government

Introduction of the Korean e-government 2010. 06. 30 National Information Society Agency, Korea Moonsil Choi Contents I E-Government History & Key Achievements II Vision & Objectives ( 08 12) III Agenda