E-government Report Presentation for ITA. Presentation by Richard Kerby, UNDESA

Transcription

1 E-government Report Presentation for ITA Presentation by Richard Kerby, UNDESA

2 Review of Methodology Among the objectives of e-government four are of paramount importance and of relevance here: Efficient government management of information to the citizen; Better service delivery to citizens; Improved access and outreach of information; and Empowerment of the people through participatory decision making.

3 E-Government Survey Telecommunication Infrastructure Index The telecommunication infrastructure index 2008 is a composite weighted average index of five primary indices based on basic infrastructure indicators, which define a country s ICT infrastructure capacity. These are: PC s /100 persons; internet users/100 persons; telephone lines/100 persons; mobile phones/100 persons; and Broadband/100 persons. Data for UN Member States was taken primarily from the UN International Telecommunication Union (ITU)

4 Telecommunication Infrastructure Index Country Internet PC Cellular Main Telephone Lines Broadband Oman Kuwait U.A.E Jordan Saudi Arabia Bahrain Lebanon Syria Morocco Egypt Tunisia Data for UN Member States was taken primarily from the UN International Telecommunication Union (ITU)

5 Human Capital Index The data for the human capital index 2008 is a composite of the adult literacy rate and the combined primary, secondary and tertiary gross enrolment ratio with two third weight given to adult literacy and one third to gross enrolment ration. Data for UN Member States was taken primarily from UNESCO

6 Telecommunication Infrastructure Index Country Adult Literacy Gross Enrollment Index Oman Kuwait U.A.E Jordan Saudi Arabia Bahrain Lebanon Syria Morocco Egypt Tunisia Data for UN Member States was taken primarily from the UN International Telecommunication Union (ITU)

7 Web Presence Web Measure Index The Web Measure Index is base upon a five-stage model. For countries that have established an online presence, the model defines stages of e-readiness according to a scale of progressively sophisticated citizen services: 1. Emerging Presence 2. Enhanced Presence 3. Interactive Presence 4. Transactional Presence 5. Networked Presence

8 Web Presence Emerging presence. Stage I - e-government presents information which is limited and basic. The e-government online presence comprises a web page and/or an official website; links to ministries/departments of education, health, social welfare, labor and finance may/may not exist. Enhanced presence. Stage II - the government provides greater public policy and governance sources of current and archived information, such as policies, laws and regulation, reports, newsletters, and downloadable databases. The user can search for a document and there is a help feature and a site map provided.

9 Emerging and Enhanced Presences Information dissemination/outreach Existence of a national website and ministerial websites including: education, finance, health, labor and/or social services Existence of a one-stop-shop national portal Existence of a Head of State website Existence of an e-government section Sources of archived information (laws, policy documents, priorities, etc.) News and/or updates on government policies Access to back office applications Chief Information Officer (CIO), or similar officer with a leadership role, to manage national cross-agency e-government programs/projects Information concerning government officials responsible for the provision of specific online services/queries Personal account/profile of citizens, with the objective of enhancing dialogue between government and citizens Information for citizens on the usage of the website

10 Web Presence Interactive presence. Stage III - the online services of the government enter the interactive mode with services to enhance convenience of the consumer such as downloadable forms for tax payment application for license renewal.

11 Interactive Presence Access/Usability Search feature Contact us feature Audio and video features Multiple languages availability Use of wireless technology to send messages to mobile phones or devices Security (secure link) feature available/indicated Electronic signature feature Online payment by credit, debit, or other card methods sign-up option, either as a formal list-serv or simply for news items Existence of features to enable access for people with disabilities

12 Web Presence Transactional presence. Stage IV - allows two-way interactions between the citizen and his/her government. It includes options for paying taxes; applying for ID cards, birth certificates/passports, license renewals and other similar C2G interactions by allowing him/her to submit these online 24/7.

13 Transactional Presence Service Delivery Capability One-stop-shop for online services Downloadable/printable forms Online forms Job opportunities Online transactions alerts for e-participation Really Simple Syndication (RSS) use for e-participation Set turnaround time for government to respond to submitted forms/ s

14 Web Presence Networked presence. Stage V - represents the most sophisticated level in the online e-government initiatives. It can be characterized by an integration of G2G, G2C and C2G (and reverse) interactions. The government encourages participatory deliberative decision making and is willing and able to involve the society in a two-way open dialogue.

15 Networked Presence Citizen participation/interconnectedness E-participation policy or mission statement Calendar listings of upcoming e-participation activities Archived information about e-participation activities E-participation tools to obtain public opinion (polls, surveys, bulletin boards, chat room, blogs, web casting, and discussion forums, etc.) Citizen feedback on the national strategy, policies and e- services Provision for publishing the results of citizen feedback Archive on responses by government to citizen s questions, queries and inputs

16 Web Presence E-Participation Index The E-Participation Index assesses the quality, usefulness and relevancy of the information and services and the willingness of countries to engage citizens in public policy making through the use of the e-government programs. The E-participation Index is segmented into three sectors: E- information, E-consultation, and E-decision-making.

17 Web Presence E-Participation Index The goal of e-participation initiatives is to improve the citizen s access to information and public services; and participation in public decision-making. Increasing e-information to citizens for decision making; Enhancing e-consultation for deliberative and participatory processes; Supporting e-decision making by increasing the input of citizens;

18 Web Presence Sites Surveyed in Oman National Site: Ministry Sites: Education Health Labor Finance Social Services

19 Oman Web Measure Index National Web Site Max Points I II III IV V Total Pts Oman

20 Oman Web Measure Index Health Web Site Max Points II III IV V Total Pts Oman

21 Oman Web Measure Index Education Web Site Max Points II III IV V Total Pts Oman

22 Oman Web Measure Index Social Services Web Site Max Points II III IV V Total Pts Oman

23 Oman Web Measure Index Manpower Web Site Max Points II III IV V Total Pts Oman

24 Oman Web Measure Index Finance Web Site Max Points II III IV V Total Pts Oman

25 Oman Web Measure Index Total Score for Web Sites Max Points I II III IV V Total Pts Original Score Oman

26 UNDESA Ranking Web Measuring Index Middle East Global Ranking Country I II III IV V Total 17 Israel U.A.E Bahrain Jordan Kuwait Saudi Arabia Lebanon Oman Iran Syria Iraq Yemen

27 UNDESA E-Readiness Ranking Web Measuring Index North Africa Global Ranking Country I II III IV V Total 79 Egypt Oman Algeria Morocco Tunisia Libya Sudan

28 Ministries and Councils Assessment Ministry of Finance Web Site mostly text based site with no e- services or e-participation; Information provided was static and not up-to-date. Ministry of Manpower Portal An excellent portal, rated in the top 10 globally, contains e-transactions and e-services Ministry of National Economy Discussions on quality of data and timely statistics to be submitted to UN organizations Ministry of Education Excellent Portal provides detail information and e-services. Students are able to obtain assistance online, parents are alerted on the student s progress Ministry of Health Web site needs to be strengthen. Focus of the ministry was on government to government interaction and not on Government to citizen. Ministry of Social Services Web site provided general information about the activities of the ministry, no e-services nor e-participation Councils Provide advice on e-participation tools (Web 2.0)

29 Ubar Portal and ITA s Role New Portal is well-defined and easy to navigate Portal focuses on event model life profile Smart Card ID E-Payment Application Downloadable forms online Leadership Role within the government on e-government Create a template for the same look and feel for ministries Institute a culture of using s instead of memos Enhance workflow processes using ICT and the Intranet Portal should be a source of knowledge management and training Develop standards and guidelines for government

30 Way Forward ITA should be the institution that leads Oman into an e-culture leading the way by becoming a model for e-government solutions and services: Online workflow processes Back-office integration Business reengineering State of the Art e-service Portal ITA should create a ministerial e-government network Create a culture of trust Monthly meeting with rotational venues and chairs Support to Ministries Develop standards and guidelines Provide technical support to weak ministries in terms of development of web sites and portals Each ministry should have an IT team in place to support their e- government services and solutions Infrastructure needs to be strengthened to improve the Internet, PCs, Broadband and IT infrastructure of Oman. Greater use of mobile technology

31 Way Forward Greater use of as the main engine of communication; ensure that s has some form of legal structure. Strengthen the e-services among the ministries Develop e-participation tools and web sites Use of an Editor to review web sites and portals Online training at the strategic, management and technical levels Ministries maintain ownership and responsibility of their content with ITA acting as a support layer Greater use of keywords and tags for search engines to ensure that external users have direct access to ministry web sites Continue to market the e-services, e-solutions, e-applications A workshop on best practices for portals and web sites Government, household and business surveys should be done once a year to ensure that the statistics are up-to-date

32 THANK YOU