HR Newsletter. April BHARAT SANCHAR NIGAM LIMITED (A Govt of India Enterprise ) Id:

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Brittany Angelina Bailey
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1 HR Newsletter April 2017 BHARAT SANCHAR NIGAM LIMITED For Feedback (A Govt of India Enterprise ) Id: hrnewsletter@bsnl.co.in

2 From the Desk of Director (HR) Dear Colleagues, Greetings! Financial Year has ended and it is time to reflect on our success and failures. It is time for introspection and performance evaluation. It is time to adopt the new, retain the useful and let go the dead. Nowadays when I come to office in the morning, I see trees shedding old and dry leaves. Nature also has its own way of shedding the waste periodically. We are operating in a very dynamic and competitive environment where business scenario changes very fast and so it becomes even more necessary to invent more productive methods and reinvent ourselves. It is easier said than done. It requires a lot of effort to change old methods and reinvent ourselves. Performance evaluation is very effective HR tool in that context. It gives us a feedback about our methods, qualities and attributes. It tells us where we are performing well and where we are lagging behind. Performance evaluation is a tool not only to assess our achievements but also to help us to learn, improve and evolve. As per changing business needs performance evaluation has also evolved with time. Initially in fifties performance appraisals were centred on the personality traits of employee. They did little about performance measurement. Then in sixties, performance appraisal evolved into a tool for measuring objectives and goals. Selfappraisal started and emphasis on personality traits was reduced. Still it remained a subjective and opinion based appraisal system. In nineties, focus shifted to employee motivation and engagement. A new matrix for appraisal that included communication, team work, conflict reduction, ability to handle unforeseen situations and self-awareness came into practice. You may find many of these parameters in our appraisal system. In BSNL also, performance evaluation has evolved and has become more scientific, quantifiable, objective and a tool to align individual goals with company s goals. As HR head, I strongly feel that vision of top management should percolate to each and every employee of the company. We strive to systematically achieve this. At the beginning of each financial year, we prepare GPMS (Group Performance Management System) for each vertical and circle that enumerate the business objectives and goals of Company. On the basis of GPMS, the verticals and circles prepare IPMS for every employee. So every employee comes to know at the outset, his key responsibility areas (KRAs) and key performance indicators (KPIs). Now, he can align his priorities with priorities of company that have been communicated in the form of GPMS. Moreover all the targets in IPMS are kept Specific, Measurable, Achievable/Attainable, Realistic and Time-bound (SMART) People are our most important resources and assets. But for me they are even beyond that. I believe that people can be valuable. They innovate, develop and deliver products and services and create wealth. They will feel even more motivated to excel if their performance is evaluated objectively and if their efforts and achievements are recognized. Hence, I wish that performance evaluation should be objective and not based upon individual biases, stereotypes, beliefs and assumptions. I also feel that performance evaluation can be more objective if IPMS is linked with individual APARs. I will elaborate about this some other time. Feedback and suggestions in order to further improvise this newsletter are always welcome and can be ed on hrnewsletter@bsnl.co.in

3 Important Events: CMD BSNL distributed prizes to the winners of #hamarabsnl contest in BSNL CO on 21 st February CMD BSNL Shri Anupam Shrivastava, giving prizes to winners in Hamara Bsnl contest.

4 Launch of BSNL SBI Mobicash in West Zone at Mumbai by CMD BSNL with CGM MH CMD BSNL Shri Anupam Shrivastava, launched BSNL SBI Mobicash in West Zone at Mumbai.

02.2017 Launching of Centralised web self

5 Launching of FMS by DIR(CFA) at South Zone review meeting in Hyderabad AP Circle on Launching of Centralised web self care port at Hyderabad AP Circle on

6 Visit of CGMT Assam in Dibrugarh SSA and various melas

7 Inauguration of Second phase of Next Generation Generation Network Network (NGN) in Gujarat. by CMD BSNL in Gujarat on Launch of RPL (Recognition of Prior Learning by Mrs. Sujata Ray Dir(HR) with other dignitaries of DOT

8 स म र ट स र ज क स म र ट च र व ए प रद न कर ग ब ए एनएल, ब र डब ड, व ई फ ई ज अन य ववध ओ पर खच ग 6 हज र कर ड Launch of LFMT service at Hyderabad by CMD BSNL and the first Customer of LFMT service is congratulated by BSNL

9 Launching of International WIFI Services by DIR(HR & Fin) at Hyderabad on # BSNL Telangana Circle launched the #LFMT (limited Fixed Mobile Telephony) service at Khammam on

10 # BSNL s Mahila Marketing Team conducted a connection Mela on the Occasion of # MahaShivratri at Shivam Temple Hydrabad

11 इ द र म ब एसएनएल क र ड श द श स व क स द श क स थ ब हतर द रस च र स व ए द न क ककय व द ग र हक क स त ष ट क प रम ख उद द श य

12 BSNL has signed an MoU with Nokia for 5G technology. This will help us bring NextGen network communication & enable IoT applications CMD BSNL Shri Anupam Shrivastava, with Head Nokia India at the signing MoU with Nokia for 5G technology in Barcelona at Mobile World Congress

13 Best Fixed line Operator by voice & Data annual awards'17 conferred by CM Delhi

14 8th Dainik Bhaskar India Pride Awards NGN Exchange for Kalaphar, Kamrup Assam are inaugurated by Honble MOSC (I/C) and Railways Shri Manoj Sinha at Guwahati.

15 Approximately 120 GSM BTSs covering both rural & urban areas of Hyderabad were dedicated to the nation Inauguration of biggest solar system of 60 kw capacity at Bhopal by CMD BSNL

Nitin Gadkari & Sh Piyush Goyal CMD BSNL Conducted a successful drive test, with

16 Receiving the Live Hindustan Editors Choice award at PSU Awards17 from Hon. MoS(I/C) Sh. Manoj Sinha, Sh. Nitin Gadkari & Sh Piyush Goyal CMD BSNL Conducted a successful drive test, with no call drops, through the 36kms Marine Drive in Puri with CGM Odisha and Data download speed was also noticed touching more than 10MBPS

17 Hon ble एम ओ ए (आई/ ) श र मन ज स न ह द व र भ रतरत न भ मर व अम ब डकर द र च र प रस क षण स थ न, जबलप र क 200KW र ऊज ट यन र क स ल न य ककय गय Review Meeting with Officers at Jabalpur by Hon ble MoS(I/C), CMD BSNL and DIR(HR) BSNL

18 VISION a) Be the leading telecom service provider in India with global presence. b) Create a customer focused organization with excellence in customer care, sales and marketing. c) Leverage technology to provide affordable and innovative telecom. Services/products across customer segments. MISSION: a) Be the leading telecom service provider in India with global presence. Generating value for all stakeholders - employees, shareholders, vendors & business associates Maximizing return on existing assets with sustained focus on profitability Becoming the most trusted, preferred and admired telecom brand To explore International markets for Global presence b) Creating a customer focused organization with excellence in sales, marketing& customer care,. Developing a marketing and sales culture that is responsive to customer needs. Excellence in customer service- friendly, reliable, time bound, convenient and courteous service c) Leveraging technology to provide affordable and innovative products/ services across customer segments Offering differentiated products/services tailored to different service segments Providing reliable telecom services that are value for money d) Providing a conducive work environment with strong focus on performance Attracting talent and keeping them motivated Enhancing employees skills and utilizing them effectively Encouraging and rewarding individual and team/group performance e) Establishing efficient business processes enabled by IT Changing policies and processes to enable transparent, quick and efficient decision making Building effective IT systems and tools Suggestions are invited on hrnewsletter@bsnl.co.in

Solutions for Full Length Test - 1

Solutions for Full Length Test - 1 1 - B 2 - C 3 - D 4 - C 5 - A 6 - A 7 - A 8 - D 9 - D 10 - A 11 - A 12 - B 13 - B 14 - A 15 - A 16 - A 17 - D 18 - C 19 - C 20 - A 21 - A 22 - D 23 - C 24 - D 25 - D