heartinbusiness.org Linking Human Potential to Business Performance Presented to Food Matters ExCel London November 21, 2017

Transcription

1 heartinbusiness.org Linking Human Potential to Business Performance Presented to Food Matters ExCel London November 21, 2017

2 Human Potential Coaching at Thornton s Budgens

3 Live in a State of Enquiry Fierce Authenticity Relentless Experimentation &Play Harness the Intuitive Mind Help Others Shine Alter Relationship to all Adversities Commit to a Higher Cause Sync Individual and Collective Purpose The Framework The Framework Sales Margin Costs Employee Satisfaction Outputs: Results Customer Orientation Inventiveness Getting Things Done Employee Engagement Trustworthiness Self Leadership Inputs: Organisational Performance Metrics Aware Inspired Abundant in Service The 4 BEING States The 8 BEING Attitudes

4 Live in a State of Enquiry Fierce Authenticity Relentless Experimentation &Play Harness the Intuitive Mind Help Others Shine Alter Relationship to all Adversities Commit to a Higher Cause Sync Individual and Collective Purpose The Framework The Framework Sales Margin Costs Employee Satisfaction Outputs: Results Customer Orientation Inventiveness Getting Things Done Employee Engagement Trustworthiness Self Leadership Inputs: Organisational Performance Metrics Aware Inspired Abundant in Service The 4 BEING States The 8 BEING Attitudes

5 Live in a State of Enquiry Fierce Authenticity Relentless Experimentation &Play Harness the Intuitive Mind Help Others Shine Alter Relationship to all Adversities Commit to a Higher Cause Sync Individual and Collective Purpose The Framework The Framework Sales Margin Costs Employee Satisfaction Outputs: Results Customer Orientation Inventiveness Getting Things Done Employee Engagement Trustworthiness Self Leadership Inputs: Organisational Performance Metrics Aware Inspired Abundant in Service The 4 BEING States The 8 BEING Attitudes

6 Thornton s Budgens Attitude

7 Control Budgens Attitude

8 Thornton s Budgens Organisational Performance Metrics (OPMs)

9 Control Budgens Organisational Performance Metrics

10 Is there a correlation between Human Potential utilisation and bottom line Key measures % Human Potential utilised Average score (OPM) Average score ( Attitudes) Sales (2016 vs. 2015) Average length of service performance? Thornton s Budgens Control Budgens Index % -5% years 2.2 years 154

11 Margin growth over last 18 months: Thornton s Budgens Results +3 points

12 Employee Satisfaction*: Average Score: 82.4% vs 80% last time I love working for this organisation (82.6%) I feel I can make a difference in this organisation (84.6%) Thornton s Budgens Results * Team survey, July 2016

13 Employee Satisfaction: Thornton s Budgens Results Average Length of service: 3.4 years Control store: 2.2 years Other Benchmark: Costa Coffee: 2 years

14 Costs: Thornton s Budgens Results Waste: -4% Packaging:-31% Repairs and maintenance: - 17% credit card & bank charges: -19%

15 Team Testimonials I love what I am doing now I ve stepped up and been given more opportunities to grow, so I am very happy Karolina, team member When we started the coaching, I saw it as an additional thing to plan into our very busy operation with unknown benefits; over time, I have come to realise that it is a crucial tool in developing our people, which of course develops the business. The key is building on peoples existing skills/strengths and confidence building. Jim, Store Manager

16 Team Testimonials The company has helped me grow, both at work and in my personal life. My confidence has grown so much and we laugh a lot! Simona, Fish Counter supervisor We re all learning to take ownership, letting go of the fear of making mistakes. Marco, Deli Manager Everyone is so friendly, its like family. I feel such a part of our community work and that s really important to me Vijay, driver

17 Customer Testimonials For me, Thornton s Budgens is head and shoulders above your regular high street store. I love the fresh produce there s a wonderful choice of fresh fish, meat, cheese and even freshly made sushi for a store of that size. I am a big fan of healthy eating and love the range of health snacks on offer. I often find myself going into the store for one thing and coming out with a bag full of groceries that I couldn t help myself to! Mini, Belsize Park resident If you have kind employees, welcoming employees, people care about what they are saying to you, job done Margaret O Keefe, Belsize Park resident

18 Community Testimonials Thornton s Budgens is the heart of Belsize Park or rather Andrew Thornton has created that welcoming atmosphere, which is all inclusive and is very well reflected by all his staff. We as residents, look to Andrew for guidance not only in the business sense but ethically and morally. Linda Grove, Community Activist and local resident Thornton s Budgens approach to business is unique and remarkably successful - I see happy, empowered people who care about what they are doing; and wearing my environmental hat, I can see how many positive things they have done - not only to reduce their impact but to encourage others to do the same too Lawrence Bloom, Secretary General, Be Earth Foundation (A UN Inter Governmental Organisation) and customer

19 "Thornton s Budgens is pivotal within the local community - their way of doing business really works for everyone - their team, their customers, their community, the environment, for the business itself and for us as suppliers. We all benefit from this inclusive approach which has helped Andrew put his store at the heart of their community. As suppliers, we experience Thornton s Budgens as positive, supportive, fair and always honest in their perspective. Charles Wilson, CEO Booker Group Andrew Thornton and his team at Thornton's Budgens were one of the very first shops to stock my hand made chocolates. Their belief in the importance of supporting local producers meant that they took a bit of a risk on a very small start up! Diana David, Owner Diana s Chocolates Supplier Testimonials

20 Thornton s Budgens Conclusions Human Potential Coaching has helped the team step-up We are using 8% more of our Human Potential Our inputs are higher Leading to growth on all our key outputs: Sales: + 10 % Margin: + 3 points Employee Satisfaction: rising Costs: down

21 heartinbusiness.org Linking Human Potential to Business Performance Presented to Food Matters ExCel London November 21, 2017