Please use these following tips / practices to reduce the burden on our system

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Sherilyn Dawson
5 years ago
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1 Robeson UCC

North Carolina 811 is the 2 nd largest call center for ticket volume in the country. Everyone needs to work together, to assist in helping locators with the influx of locate tickets.

4 North Carolina 811 is the 2 nd largest call center for ticket volume in the country. Everyone needs to work together, to assist in helping locators with the influx of locate tickets. Please use these following tips / practices to reduce the burden on our system *Wait as close to the 12 th Day to update your locate tickets *Only request locate tickets for addresses that will be worked on in 3-4 days *White Line your work area if possible. This will allow the locator to finish your ticket quicker and speed up the process for everyone. *Make sure your white lining matches your locate ticket *If you are not digging use a design/survey ticket

5 Members must respond to Survey Design tickets in 1 of 3 ways: Locate Provide Maps Access to Maps Please use proper Positive Response codes

THE 2017 NC INCIDENT ANALYSIS IS HERE DETAILED COUNTY BY COUNTY DATA ANALYSIS THROUGH USE OF NC 811 TICKET DATA AND DIRT REPORTED INCIDENTS The Supermega Spreadsheet (SMS) was developed in 2013 to

6 THE 2017 NC INCIDENT ANALYSIS IS HERE DETAILED COUNTY BY COUNTY DATA ANALYSIS THROUGH USE OF NC 811 TICKET DATA AND DIRT REPORTED INCIDENTS The Supermega Spreadsheet (SMS) was developed in 2013 to compare damage information by county using a variety of variables, including positive response codes, first time caller survey data and percentages, failure to call root cause and a wide range of education activities. The purpose of the sheet is to identify counties in which incidents per thousand tickets and transmissions have increased or decreased from year to year.

7 Locate requests & transmissions Dec vs 2017 YTD Tickets 2018: 135, : 120,249 Difference: 12.33% Transmissions 2018: 751, : 695,757 Difference: 7.9% Tickets 2018: 2,012, : 1,906,148 Difference: 5.6% Transmissions 2018: 10,988, : 10,661,644 Difference: 3.1% 7

8 County Ticket Volume December 2018 stats compared with December 2017 FR Type Ticket 3 HR CNCL NEW RXMT UPDT TOTAL ,305 +/ Var 33.3% 0.0% 14.5% 26.7% 140.8% 42.9% Locates per day 65 8

9 County Ticket Volume 2018 stats compared with 2017 FR Type Ticket 3 HR CNCL NEW RXMT UPDT TOTAL , ,656 15, , ,969 17,957 +/ Var 46.8% 8.5% 3.3% 4.4% 87.1% 18.2% Locates per day 72 9

10 County Ticket Distribution FR ROBESON 1305 ALLENTON 1 FAIRMONT 60 GADDYSVILLE 2 HOWELLSVILLE 93 LUMBER BRIDGE 16 LUMBERTON 358 MARIETTA 1 MAXTON 72 MCDONALD 1 ORRUM 16 PARKTON 16 PEMBROKE 151 PHILADELPHUS 113 PROSPECT 2 PURVIS 16 RAYNHAM 1 RED SPRINGS 76 RENNERT 10 REX 1 ROWLAND 31 SADDLETREE 25 SAINT PAULS 213 SHANNON 30 10

12 Meetings and Events

13 13 Meetings NC811 Board Meeting January 18, 2019 Grandover Resort 1000 Club Rd., Greensboro, NC NC811 Open House 5009 High Point Rd, Greensboro, NC NC Underground Damage Prevention Review Board January 15, 2019 from 10 am to 4 pm 2550 Operation Way, Raleigh, NC Locate Resolution Partnership Committee The 3rd Wednesday, Feb, April, June, August, Oct, Dec 11:00 am 1:00 pm 5009 High Point Rd., Greensboro, NC

14 Holiday Calendar HOLIDAY DATE DAY OF WEEK New Years Day January 1 Tuesday *Martin Luther King Jrʹs Birthday January 21 Monday Good Friday April 19 Friday Memorial Day May 27 Monday Independence Day July 4 Thursday Labor Day September 2 Monday *Veterans Day November 11 Monday Thanksgiving November 28 Thursday *Thanksgiving Day After November 29 Friday Christmas Eve & Christmas Day December 24 & December 25 Tuesday / Wednesday *Christmas Day After December 26 Thursday All above holidays are excluded from the three working day notice. * Denotes observed Holidays. NC811 will be open to accept all locate requests on observed holidays. The Observed holiday is excluded from the three working day notice as well.

Issues form to voice your concerns to both local

15 Thank you for your time and attention. You can get a PDF copy of this presentation on The NC811 Education Department Use the UCC Issues form to voice your concerns to both local and state level UCC meetings in North Carolina. Available on both the NCUCC website and the NC811 app.

17 January 10, 2019 Robeson County Utility Coordinating Meeting 215 S. Cedar Street, Lumberton, NC Meeting Time: The meeting was called to order by Doug Ward at 9:07 a.m. Doug performed a level one safety protocol and then the meeting moved to new projects. Total Members Present: There were 13 members present. New Business and Projects: Tracy Madox, with PNG, stated they will be installing eleven thousand feet of a six inch line. This line is near Sanchez drive in Lumberton. They are in the process of retiring some older lines. They are also performing a new installation of a new line in Red Springs. Karen Lloyd, with Lumbee River, stated that several of the area projects have forced them to relocate lines, etc. New bridges, replacement of existing bridges and road work, have added to their normal work load. Doug Ward, announced that he would be retiring in March and that Kevin, would need to find a new chairperson. Doug has been with PNG for a total of fifty two years. Bill Floyd, with PNG, stated that he continually has more locate tickets than he can possibly get to in a reasonable amount of time. They are overloaded with locate requests and operating with a small crew. Recent Damages: There were no significant damages that this group were aware, within Rockingham County, since our last meeting. NC811 Presentation: Kevin Smith, gave the NC811 monthly presentation. NC has the second largest call volume center in the country and we must all work together to lessen the burden of influx of locate tickets to make the system work at the most efficient level possible. Kevin, emphasized the importance of white lining and to make sure, that the ticket matches the white lining. Question arose, as to whom, should be listed on locate tickets, etc. and this was discussed in a general conversation. Kevin, discussed the NC811 App and how it can be a useful tool for all workers in the field. General Discussion: Kevin Smith, stated he is not an attorney and thus, cannot interpret the law. He did state, that NC811 recommends that contractors have their subcontractors, call in their own tickets. He went on to discuss the excavation guide, common questions in the guide. At the end of the meeting, Kevin gave eight excavation guides to the employees from Lumbee River along with a printout of the old law, v.s. the new law. Kevin also, spent a considerable amount of time, reviewing that contractors and locators need to work together, during this time of the abundance of locate request. White lining, waiting to update, using Design Survey Locate Request along with good open communication are the keys to working in this environment.

Mecklenburg County. May 2018

Mecklenburg County. May 2018 Mecklenburg County May 2018 Locate Requests & Transmissions Apr. 2018 vs 2017 Ticket 2018:175,205 2017: 156,103 Difference: 12.2% Transmissions 2018: 997,408 2017: 889,980 Difference: 12.1% Year-to-Date