WORKFORCE READY ONBOARDING PROGRAM. Getting Started WORKFORCE READY CUSTOMER CARE TEAM

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1 WORKFORCE READY ONBOARDING PROGRAM Getting Started WORKFORCE READY CUSTOMER CARE TEAM

2 WORKFORCE READY CUSTOMER ONBOARDING PROGRAM Getting Started Overview Implementation Process Overview Sandbox Environment Kronos Community/ Resource Page Next Steps/ Action Items

3 Implementation Process Overview LEARNING & DISCOVERY Planning Assess Solution Build Test & Certify Deploy & Support Value Add

4 Implementation Process Overview LEARNING & DISCOVERY Planning Assess Solution Build Test & Certify Deploy & Support Value Add Planning/Onboarding Get your implementation off on the right track by defining the implementation stages and starting the Discovery Preparation process. Then you will be introduced to your Kronos Project Team. Attend Getting Started webinar View e-learning videos Gather checklist items and deliverables Attend Shared Success meeting Project Manager introduction Attend Kickoff

5 Implementation Process Overview LEARNING & DISCOVERY Planning Assess Solution Build Test & Certify Deploy & Support Value Add Assessment You will collaborate with Kronos Consultants to document your business policies, detail your requirements for interfaces, start project team training, and leverage our proven best practices. Complete Discovery Preparation process Attend Solution Discovery calls Communicate goals and success criteria Review best practices Extract legacy data and provide data imports Review and approve Solution Design documents

6 Implementation Process Overview LEARNING & DISCOVERY Planning Assess Solution Build Test & Certify Deploy & Support Value Add Solution Build Your Kronos Consultants will configure your system based on the information collected during the Assessment phase while your Project Team attends Administrator Training. System Build Integrations (if applicable) Mount & configure time clocks (if being used) Complete e-learning videos Attend Administrator training

7 Implementation Process Overview LEARNING & DISCOVERY Planning Assess Solution Build Test & Certify Deploy & Support Value Add Test & Certify Phase Your Project Team will perform User Acceptance Testing, train additional staff, and plan for Go Live/System Cutover. Solution overview Testing workshops User Acceptance Testing (UAT) Conduct internal training Parallel test periods

8 Implementation Process Overview LEARNING & DISCOVERY Planning Assess Solution Build Test & Certify Deploy & Support Value Add Deploy & Support Your company will go live on Workforce Ready and your Kronos Project Team will continue to support you through two pay cycles. Go live Production live signoff & acceptance Employees using Workforce Ready Additional training, if needed Process 1st & 2nd Payroll Transition to Kronos Global Support (KGS) Kronos project team continues to provide support!

to Global Support, your Kronos team will work in close collaboration with you to add

9 Implementation Process Overview LEARNING & DISCOVERY Planning Assess Solution Build Test & Certify Deploy & Support Value Add Value Add Once the core modules are live and transitioned to Global Support, your Kronos team will work in close collaboration with you to add additional modules in short deployments. Continued Consulting Scheduling ACA Manager Leave Management

10 ONGOING COLLABORATION Post-Implementation Support Transition to Kronos Global Support (KGS) Best-in-class Support Team Quick response time Thorough knowledge base and product understanding Transition meeting between Services and Support Teams Customer Community allowing access to new feature tutorials and product documentation

11 Implementation Process Overview LEARNING & DISCOVERY Planning Assess Solution Build Test & Certify Deploy & Support Value Add Getting Started webinar e-learning videos/ Discovery training Checklist items & deliverables Shared Success meeting Project Manager introduction Kickoff Complete Discovery process Discovery calls Discuss goals and success criteria Review best practices Extract data & provide data imports Approve Solution Design documents System Build Integrations (if applicable) Mount & configure time clocks (if being used) Complete e- Learning videos Attend Administrator training Solution overview Testing workshops User Acceptance Testing (UAT) Conduct internal training Parallel test periods Go live Production live signoff & acceptance Employees using Workforce Ready Additional training, if needed Process 1st & 2nd Payroll Transition to Kronos Global Support (KGS) Implement remaining modules

12 Project Timeline Plan Assess Solution Build Test & Certify Deploy & Support Value Added Modules CUSTOMER Attend Customer Onboarding Program Attend required meetings Communicate goals & success criteria Attend Discovery training Standardize policies Complete assessment deliverables Complete Discovery documents Extract data from legacy systems and provide data imports Attend training Attend assessment meetings Assist with finalizing project plan Develop test cases Review and sign-off Solution Design Prepare for Testing training Provide data imports Configure and mount time clocks Attend Administrative training Conduct User Acceptance Testing Document testing outcomes Communicate testing issues Retest configuration changes Prepare for System Cutover Roll out End User training Solution acceptance sign-off GO LIVE! Process 1 st payroll Process 2 nd payroll Production live signoff and acceptance Transition to Global Support Project close Based on modules purchased- additional Discovery documents, assessment meetings, training, testing, validation and deployments may be needed KRONOS Sales-to-Service transition Project Team Kickoff & introduction Project planning & resource scheduling Assessment workshops Solution design Testing Requirements workshop Facilitate Solution Design acceptance review Finalize project plan Train testing team Review and signoff Solution Design Configuration/building solution Unit Test solution Facilitate testing Preparation meeting Complete data imports Support Customer testing Investigate and resolve identified issues Prepare for Deploy and Support Solution acceptance sign-off GO LIVE! 1st Payroll support 2nd Payroll support Production live signoff and acceptance Transition to Global Support Project close Based on modules purchased- additional Discovery documents, assessment meetings, training, testing, validation and deployments may be needed

13 Implementation Process Overview Customer Time Commitment Planning Assess Solution Build Test & Certify Deploy & Support Vale Add Executive Sponsor Project Manager Payroll Subject Matter Expert HR Subject Matter Expert Technical Lead/Team 2 hours 1 hour 1 hour 1 hour 1 hour Varies 10 hours 15 hours 20 hours 15 hours 5 hours Varies 5 hours 20 hours 15 hours 30 hours 15 hours Varies 5 hours 20 hours 15 hours 30 hours 10 hours Varies 1 hour 10 hours 15 hours 10 hours 1 hour Varies Training Lead 1 hour 4 hours 9 hours 9 hours 8 hours Varies Total Hours 24 hours 70 hours 75 hours 95 hours 40 hours TBD * The number of required hours will vary significantly based on the quality of the data provided by the customer.

14 Kronos Proven Project Management Methodology Working Together

15 Kronos Project Management Methodology Proven Methodology Years of experience and refinement Leading you to success Quality Management Communication Issue Management Risk Management Change Management

Quality Management SOC Compliance Standards Authorized Approvers Must be received before Discovery Phase can begin Approved Discovery Document(s) Must be received before Build

16 Quality Management SOC Compliance Standards Authorized Approvers Must be received before Discovery Phase can begin Approved Discovery Document(s) Must be received before Build Phase can begin Production Signoff Required at start of Active Punching period Additional Quality Management Pieces Project Status/ Phase Reviews Project Workbook Testing Workbook

Communication Collaborative efforts Verbal

Regular Status Calls Project Schedule Issues Changes

receipt (during normal business hrs 8 to 5, Mon Fri)

17 Communication Collaborative efforts Verbal discussions should be followed up by to team Regular Status Calls Project Schedule Issues Changes Expectations Response Time Voice within 24 hr of receipt (during normal business hrs 8 to 5, Mon Fri) within 24 hr of receipt (during normal business hrs 8 to 5 Mon Fri)

Issue Management Allows Customer and Project Manager to log and track tasks / issues during project and maintain visibility of decisions Issue

18 Issue Management Allows Customer and Project Manager to log and track tasks / issues during project and maintain visibility of decisions Issue Management Documents Project Action Item / Issue Log User Testing Issue Log Issue Management defines how the project will raise and resolve issues

Risk Management Allows Project Team to identify and account for risks that may affect the outcome of the project Risk Management Documents Project

19 Risk Management Allows Project Team to identify and account for risks that may affect the outcome of the project Risk Management Documents Project Risk Management Log Risk is inherent to any project Changes to the scope, time, cost and quality may affect risk Risk should be continuously assessed

Change Management Consistent use of Change Management contributes to accuracy in measuring project success against the original project baselines Change Management documents Project Change Request

20 Change Management Consistent use of Change Management contributes to accuracy in measuring project success against the original project baselines Change Management documents Project Change Request Form Project Change Request Log Change Management examples Deviation from the agreed functionality Changes to the timeline Deviation from estimated Professional Services Additional product purchases

21 Educational Services / Training MY LEARNING Comprehensive e- Learning portal for pretraining, post-training, and skills reinforcement for your all users of the WFR system. SYSTEM ADMIN TRAINING Recorded webinars that your PM will make available to your System Admin during the Build Phase of your project 3-Day Online Instructor- Led Admin training sessions SANDBOX Sample Environment that allows you to explore the system Training can improve business productivity with faster ROI and increased employee acceptance.

22 Kronos Customer Community From the menu choose Services Kronos Community Home Page >>

23 Workforce Ready Getting Started Resources Getting Started Resources>>

Log into Sandbox Complete Navigation Videos Access the Community https://community.kronos.

24 Log into Sandbox Complete Navigation Videos Access the Community Services/ Getting Started with Workforce Ready- Resources Link Pre-Discovery checklist(s) Approved Contacts Template Schedule Shared Success Call Next Steps KRONOS INCORPORATED September 12, 2017

WORKFORCE READY CUSTOMER ONBOARDING PROGRAM. Getting Started WORKFORCE READY CUSTOMER CARE TEAM

WORKFORCE READY CUSTOMER ONBOARDING PROGRAM Getting Started WORKFORCE READY CUSTOMER CARE TEAM WORKFORCE READY CUSTOMER ONBOARDING PROGRAM Getting Started Overview Implementation Process Overview Sandbox