TRANSFORMATION DESIGN

Transcription

1 Dr. Jens-Peter Abresch Fabian Berg Clemens Frowein TRANSFORMATION DESIGN For Organization-Movers and lean Enterprise-Changers 6. August 2013 HLP entwicklungspartner GbR. Voltastraße 31. D Frankfurt. Telefon: 0049(69) Telefax: 0049(69)

2 ep TRANSFORMATION DESIGN Change the way you change Become an Organization-Mover and Enterprise-Disruptor Change with new spirit of Design Thinking + Collaboration

3 ep TRANSFORMATION DESIGN Transformation and change management often is planned and orchestrated by experts and consultants. Managers and affected employees find this quite normal. But not to involve those who are subjects to the transformation in the design process already is giving away a huge opportunity. We learned from the field of strategy with the approach of Alex Osterwalder (Business Model Generation), that this kind of early involvement leads to more successful results also in change management. That s why we created a tool and a process for designing and modeling organizational change to be used by teams and people with ownership of the transformation. At the core of this approach is the Transformation Canvas. We understand this tableau as a common grammar for teams to design transformation. It is used as a collaborative tool where the team can work on by visualizing the input. human centric Transformation Design Canvas collaborative explorative & creative systemic After many workshops and sessions with the canvas we see that the instrument is highly effective. It can be used for large scale transformations, for team based or even individual changes. People are rapidly understanding and using the tool. It has a huge impact on multiplication and dynamics of transformation processes.

4 ep TRANSFORMATION DESIGN Transformation Design Canvas

5 Vision, Strategy, Motive, Signification ep TRANSFORMATION DESIGN Chart the course: Where are we going, the drive and ambition to transform... Drive and motivation: What are the reasons for the transformation? Why do we break new ground? Attractive visions of where we want to be short, medium and long term? What we want to raise estimates? What are our professional passions from which we draw strength for the goal and the way? If we are already at the destination would be, what would that look, how it leads to? New Performance/ New Results Set the ambition: Results that improve Tangible improvements in finance, market impact, processes, behavior How can we measure and monitor the transformation Measurable results (e.g. EBITDA ); Market and process performance (e.g. T2M); KPI s (costs, quality, time) Employee related results Intangible results, visible patters, vital signs New Capabilities Who has to do what, more, less, better to achieve the goals of the transformation What exactly want / need to learn? What we do not want un-learn? Leadership skills (attitude & crafts)? System capabilities (IT support systems)? Co-operation skills (processes, projects, lines)? Affected People/Groups & Relationships (Target Group of Transformation) Map the System: Affected people/groups/ Stakeholder.. Who exactly is affected by the change? Who gets touched /who is not? Where do we draw the line? Who are the stakeholders of the change? Outline the mental framework: feelings and intuitions that shape our behavior and actions... Who bears the change? Where is the energy? What mixed emotions and resistances we expect? What triggers the emotions? What are the limitations of short-term achievable? Where personal gains or opportunities have been identified? Who are the leaders and opinion leaders? How are the informal power relationships? Change Levers & key interventions Choose the drivers and key interventions for the transformation.. What are the smartest pressure / pain / pull points to trigger the learning process? What we have tangible moves to leverage the people and the organization to achieve new capabilities for new performance? Where do we focus on: people, structures, processes, systems, rules and values? Roadmap of the Transformation Design the architecture: Setup, steering and (reporting) structure to realize the levers... What interventions such as / when implemented? (Architecture / Roadmap) Which focus at what stage? How do we engage people? How do we multiply? What change prototypes can we build? What methods will work? How do we manage, how do we support? Hold up the mirror to yourself: Where do we come from? What we can build on? Where we stand today? Calm, respectful and at the same time unvarnished, honest self-examination? What abilities and (favorable / unfavorable) cultural patterns we have today? What is difficult for us? Where are our hidden treasures"? What are the strengths and weaknesses we work with? Identity / Mirror of the Self (where we are today) copyright

6 ep TRANSFORMATION DESIGN Step 1: Set Up What is the topic and subject of the transformation? What is the scope? Non-Scope? Who should be involved in the process? Prepare the process Step 2: Take Off Brief the team Work on canvas, let it flow Answer the questions along the 7 fields Identify gaps and questions U-shape Transformation Design Step 5: Systemic/causal loops Interventions and actions Monitoring/ observation Re-adjust the approach Learn and acquire new capabilities Step 3: Collect data and observe Research, Interviews Hypotheses Investigate the change culture Step 4: Consolidate and act Outline the transformation design Outline of actions and interventions Plan your moves Commit on common game plan i.e. roadmap

7 copyright ep TRANSFORMATION DESIGN Vision, Strategy, Motive, Signification New Performance/ New Results Affected People/Groups & Relationships Change Levers & Interventions New Capabilities Roadmap of Transformation Identity / Mirror of the Self (where we are today)

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9 HLP entwicklungspartner at a glance Partners We support the management and employees of companies and organizations in their strategic orientation and development processes. Our standard for good consulting practice is to provide an effective and sustainable contribution to enhancing the capabilities and performance potential of the organizations we advise. As consultants we always combine specialist competence with the capability to moderate and steer complex social change processes. Our advisory services are guided by our personal commitment and coresponsibility for the success of the joint work. Dr. Jens-Peter Abresch Fabian Berg Jörg Eigenbrodt Overview Establishment 10/ Partners Associated consultants and comprehensive partner network Joint Venture Partnership with HLP Swiss Community of Professionals Management consulting and coaching Aim: High Impact advisory Clemens Frowein Dr. Werner Jung Andreas Pöchhacker Thomas Schmitt

10 Our consulting approach HLP entwicklungspartner advises privately-owned companies, public institutions and church organizations. Our team currently boasts 7 partners. All the colleagues are long-time experienced in management consulting. Our open business model means that we are able to provide our service with a strong network of consultants and partners. This allows us to offer customized teams and advisory services to our clients. We do not aim for the largest possible consulting intervention our approach is exclusively oriented to the quality of the advisory service. Our corporate philosophy aims at long-term, partnership-based client relationships with a high degree of trust between clients and consultants. We do not sell consulting products; rather we are integral part of our clients development processes. Our business is generated less through classical acquisition but rather through personal recommendation. Our motivation is a genuine and personal interest in developing the strategic, organizational and management competencies and capabilities of our clients with all their idiosyncrasies, their culture and history, their orientation and aims. Our measure for the success of our work is the long-term stability of the client s organization. Our clients value us as a sparring partner and advisor in their orientation and the design of their processes, in the professionalization of their project work, in the improvement of organizational management, leadership and cooperation. Our consulting approach relies on sustainable common, and also painstaking, development and transformation. We are neither better experts nor better managers than our clients. We support organizations in their development assuming the role of the external partner, with respect for the capabilities and expertise of our clients. This also means being at eye level with our clients, having the courage for critical feedback and appropriate confrontation, as well as adopting an open attitude to our own advisory possibilities and limitations. Our experience shows that we are successful in organizations seeking such a consulting approach: Clients, therefore, who want to change and who in doing so desire a true development partnership.

11 HLP entwicklungspartner GbR. Voltastraße 31. D Frankfurt. Telefon: 0049(69) Telefax: 0049(69) HLP Swiss Managementberatung GmbH Wankdorffeldstrasse 102 Postfach 261 CH-3000 Bern 22 Telefon: