PROACTIVELY MANAGING CSA SCORES THROUGH DRIVER BEHAVIOR IMPROVEMENT. Gary Johnson Director of Safety and Compliance

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2 PROACTIVELY MANAGING CSA SCORES THROUGH DRIVER BEHAVIOR IMPROVEMENT Gary Johnson Director of Safety and Compliance

3 DRIVERS HAVE TO DEAL WITH A LOT OF CRAP ON THE ROAD

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5 Their jobs are hard A lot rides on them being safe

6 Your Company s Reputation Your Reputation On-time delivery Win & Retain Business Customer Satisfaction Profitability Your Drivers Lives Company s CSA Score

7 YOUR JOB IS HARD TOO! How do you keep your drivers safe? 7

8 YOU HAVE MANY BEHAVIOR TYPES TO MONITOR Triggers - Lane keeping - Following distance - Critical distance - Accelerating - Braking - Cornering - Rough/uneven surface - Speeding Awareness - Awareness - Late response - Intersection awareness - Mirror use - Blank stare - Not scanning roadway Violations - Stop sign - Rolling stop - Red light - Posted speed violation - Speed policy violation Distraction Driver Conduct - Cell phone use - Electronic device use - Food/Drink - Drowsy - Aggressive

9 HOW DO YOU KNOW WHICH ONES TO TRAIN ON? HOW DO YOU KNOW WHICH DRIVERS TO TRAIN? 9

10 HOW DO YOU REALLY KNOW WHAT IS GOING ON IN THE CAB? Falling Asleep Using a Cell Phone Eating Smoking HOW DO YOU ENFORCE YOUR POLICIES? 10 Not Wearing a Seatbelt

11 Did you know that ~50% of your claims cost could be from DISTRACTED AND DROWSY DRIVING?

12 12 How are you managing those behaviors?

13 95% of collisions are driver-related.

14 THE FACTS ARE STAGGERING Drivers with a near collision event are nearly 6 times more likely to be involved in a collision within 6 months than a driver without a near collision event. 6x Top 3 Behaviors create 40% of the risk associated with NCs

15 THE FACTS ARE STAGGERING Drivers with a traffic violation are 4.3 times more likely to be involved in a collision within 6 months than a driver without a traffic violation 4x - Those with following distance < 2 seconds are 4.8 times more likely

16 WHAT HAPPENED? Was he falling asleep? Was he distracted? 16

17 DRIVER BEHAVIORS ARE LEADING INDICATORS Road side inspections open the door Speed, following to close, lane changes, etc. If behaviors are not changed, your violations and CSA scores will continue to raise An attitude of disregard on seatbelts and cell phones correlates to other behaviors

18 Now let s hear from Tom Kretsinger President/CEO of ACT 18

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20 Proactively Managing CSA Scores through Driver Behavior Improvement Tom B Kretsinger Jr, President/CEO American Central Transport, Inc.

21 How do you look at Safety? As a: A)Cost? B) Investment?

22 How Many of You Have Safety as Part of your Core Values or Mission?

23 Are You Managing CSA? What are you doing to control Unsafe Driving? What are you doing to control Crash?

24 As Gary Said.

25 Proactively Prevent Accidents Using the Lytx DriveCam event recorder, I started spending more time preventing accidents instead of managing claims after the fact.

26 Surprise! He s Texting.

27 Following Distance is a Behavior that Leads to Violations 66% Reduction in Following Distance Leads to a reduction in pullovers

28 Top Near Collision Behaviors 1. Smoking 2. Other Distractions 3. Late Response 4. Drive unbelted Roadway 5. Cell Handheld Distraction Dropped to the bottom of the list

29 OVERVIEW OF PROGRAM PERFORMANCE Risk Reduction Performance Since July 2015

30 We Know Who to Coach This helps focus our resource on who and what

31 Cure The Unique Problem One Size Does Not Fit All Why Do We Think it Would Work with Safety Training?

32 Knowing Who To Keep It was simple now we really know what s true

33 Look to the Future It s Not Going to Get Any Better! More people are lawyering up Claims are getting higher The major umbrella supplier exiting the market losing money Regulation tying ratings to CSA Put yourself in control! You have technology today to control your future.

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35 Adjournment Follow the Annual Convention at #2016TCA 2017 Annual Convention Gaylord Opryland March 26-29, 2017 Nashville, Tennessee