Hospice Core Orientation Checklist

Transcription

1 Employee Name Title Date of Hire Location Immediate Supervisor Topic / Task Description Reference Resource Welcome Aboard! Program Discussion Points - Meet and Greet - Office Tour (including fire exits) - Review local Emergency Preparedness Plan - Review Employee Expectations during emergency Videos: - Kindred Healthcare - Our Organization - Rippled Lives Kindred at Home Link: KAH Mission Goals and Values Designee Completed (Employee Initial and Date) Housekeeping Program Discussion Points Parking Office Hours Take Picture for ID Badge Verify Computer Access Employee Orientation Profile New Hire Welcome Virtual Course New hires are auto-enrolled in this virtual course, but MUST register for/attend a session to be marked as having attended. Kindred at Home Learning Review of Employee Handbook and Office Logistics Although these points were discussed during the interview process, review again: - Lunch and Breaks - Expectation of Hours of Availability - PTO Request Process - Holidays - Dress Code - On Call Process - Work Schedule Employee Handbook: Home Care and Hospice Employee Handbook See your Immediate Supervisor for the PTO form Hospice Core Orientation Checklist Page 1 of 10 REVISED: 9/6/2017

2 Benefits Overview You will need your 8-digit personnel number referenced on the Employee Orientation Checklist and your birth date. Must enroll in benefits within 31 days Program Discussion Points: - The Office Manager is expected to show the website and provide direction on how to navigate through the benefits - Employee can review on his/her own time and make decision Kindred HUB (Help Understanding Benefits), Enrollment, Questions, etc.: Phone: Monday Friday 7 am 9 pm EST Payroll Overview Discussion Points: Non-Visit Activity Non-exempt guidelines for working after hours Productivity requirements for PTO for per visit clinicians Employee Handbook: Home Care and Hospice Employee Handbook Paperless Pay Payroll Assistance: - Payroll - Phone: HR Non-benefits Related Questions: - HR Help - Phone: Legacy Gentiva Employees: - IS Help Desk: Self-Service Portal: Employee Self- Service Review and Completion of HR Paperwork Program Discussion Points: - Complete any remaining HR paperwork including TB skin test results. - Your first check will be mailed to your home. You will need to complete the information on your Direct Deposit Form. Be sure to provide a voided check. If you do not have a checking account, visit your Legacy Kindred at Home Employees: - IS Help Desk: Link: Hope Fund Hospice Core Orientation Checklist Page 2 of 10 REVISED: 9/6/2017

3 Sign Job Description Employee Experience Initiative bank to obtain the routing information. - New hire paperwork should have been entered into SAP and will be kept at the Program in the employee chart. - The Hope Fund assists employees affected by traumatic family events or natural events. - The Touchstone program awards Touchstone coins to the employee who displays superior work ethics, commitment, care and compassion. Sign two copies of the job description: - One copy for employee to keep - One copy for employee s personnel file The goal of the Employee Experience Initiative is to focus on making our company better for you and your fellow employees, and ensuring you have plenty of reasons to be enthusiastic about coming to work each day. EmployeeExperience@kindredathome.com will be used to update you on the progress and share details about new processes or tools that are available to all employees. You may also use the address above to share your ideas or feedback with the Employee Experience Initiative team. Job Descriptions are provided by the location Kindred at Home Learning > KAH Resources > Hospice Orientation > Core Orientation Checklist > Employee Experience Initiative EmployeeExperience@kindredathome. com Review of Travel and Expense Reimbursement Policy Program Overview / Scope of Services Travel Policy/Concur Clinical staff - you will not be signed up for Concur until the first time you need to use it. This is employee mileage only; it does not include patient mileage. Program Discussion Points Program phone list Program Org Charts Regional Org Chart/Contact List Legacy Gentiva: Gentivanet > Travel Legacy Kindred at Home: Knect > Global >Travel Meet the Kindred at Home Hospice Team Members Executive Director Manager of Clinical Practice Hospice Core Orientation Checklist Page 3 of 10 REVISED: 9/6/2017

4 Scope of Services Specialty Programs Service Areas Kindred Security Security is Our Shared Responsibility for Data Protection You are the first line of defense in the protection of critical and confidential Kindred and patient data Communicating / Protecting Patient Information - s, Texts is a convenient way to communicate with colleagues and partners, both inside and outside Kindred. You are responsible for protecting patient information and keeping it from being compromised. Texting patient information is prohibited except through a company-approved texting application. Policies and Procedures Each company has different policies and procedures. Kindred has two types of policies: - Division-level (Kindred at Home) - Enterprise-level (Kindred Health Care) Policy Management System PolicyManager: - PolicyManager ensures all company policies are stored in a supported, centralized, and easy to access location. - All newly created Enterprise policies are available in PolicyManager Customer Service Two presentations about Customer Service are available in Kindred at Home Learning: - The Kindred Contact Center: Shaping the Future of care for an Aging America: Describes the role Kindred plays in the continuum of care for the aging American population. - The Service Essential: This covers key Shaping the Future of Care for an Aging America: Kindred Security Kindred at Home Learning > KAH Resources > Hospice Orientation > Core Orientation Checklist > s, Texts, and Protecting Patient Information Legacy Kindred: Knect > Kindred at Home > Policies and Procedures Legacy Gentiva: Gentivanet > Departments > Policy Administration > Policies & Procedures PolicyManager Training Video: Knect > Global > Policy & Procedures > PolicyManager Link: Kindred at Home Learning > Customer Service > The Kindred Contact Center: Shaping the Future of Care for an Aging America Kindred at Home Learning > Customer Service > The Service Essential Hospice Core Orientation Checklist Page 4 of 10 REVISED: 9/6/2017

5 components of customer service, which includes, but is not limited to, how to make a good first impression, proper communication, and how to wow any new referral. Sign the EMR Device Acknowledgment Form IT Policies and Other Assigned Equipment EMR Device Acknowledgment Form Two ways to leave a message for On Call: Non-Emergency voic s will be returned the next business day. Emergency voic s will be returned within approximately 15 minutes by an On Call analyst. Kalliope: This self-service, knowledge-based system provides the employee the opportunity to research and resolve a number of IT-related issues without submitting a request or calling the Help Desk. KAH IT Customer Support: Standard Kindred at Home Support Hours: - Monday Friday - 8 am to 11:00 pm EST IT Phone Numbers - Kindred: Gentiva: Video Series: Meet Kalliope Meet Kalliope: Knowledge Base and Security Requests Meet Kalliope: Submitting a Request Meet Kalliope: Chat Kindred at Home Learning KindredLink Each employee will complete training modules: - One discipline specific - One focused on the use of device E-Learning (Courses are available through Kindred at Home Learning) All Kindred at Home employees can contact their Program location to have their KindredLink password reset. Each Program location MCP, Program Director, QM, or Office Manager can quickly and easily reset your KindredLink password so you do not Hospice Core Orientation Checklist Page 5 of 10 REVISED: 9/6/2017

6 Learning and Professional Development have to call IS Customer Support. Kindred at Home Learning (KAHL) (kindredathomelearning.com) contains learning materials, including, but not limited to, orientation resources, courses, job aids, resources, etc. Resources are available on how to use Kindred at Home Learning. Some of the items you will learn include: how to change your password, how to selfenroll for a course, how to start a course and how to print a certificate. This is where you will find your Orientation curriculum. If you believe you should take a particular course and it is not showing on your required trainings or if you see training you do not believe you need to complete, please contact your supervisor for assistance. The following definitions will help you understand the types of resources available in Kindred at Home Learning. E-LEARNING: Online courses that do not require face-to-face sessions or on-site activity for completion. VIRTUAL: Courses offered via web- based technologies to extend classroom lectures and other activities to students at remote sites in real time. IN PERSON: Instruction that is delivered on-site in a classroom setting. SELF-PACED: Courses and materials designed to allow students to complete on their own. All courses beginning with the prefix REL were developed by Relias (vendor). Kindred at Home Learning > Welcome to Kindred at Home Learning: - Learning Tour Guide (document) - Learning Tour Guide (recorded session) - Tips for Kindred at Home Learners - Tips for Kindred at Home Supervisors - KAHL Reports - KAHL What s New April 2017 How to Download PDFs from Kindred at Home Learning to Your ipad Hospice Core Orientation Checklist Page 6 of 10 REVISED: 9/6/2017

7 Kindred Enterprise Required Training Annual Compliance Training KAH (Learners will be auto-enrolled into these courses) All other courses beginning with the following prefixes were custom-built for Kindred at Home employees. Courses are classified by course content: REL RELIAS CC CORPORATE COMPLIANCE CIA CORPORATE INTEGRITY CLN CLINICAL HOO HOSPICE OPERATIONS HOS HOSPICE CLINICAL HP - HOSPICE HR HUMAN RESOURCES IT INFORMATION TECHNOLOGY PI PERFORMANCE IMPROVEMENT REG REGULATORY SLS SALES SYS - SYSTEMS UTY UNITY Annual Compliance Training KAH: HIPAA (0.5 hours) - All Kindred employees participate in HIPAA training. This training should occur within the first 30 days of hire. All employees should participate in one 30- minute HIPAA training, called "HIPAA Privacy in the Workplace. - Some states may require HIPAA training on a more regular basis than is required under federal law. - All employees should be trained in accordance with applicable law. - TX-specific HIPAA Training (all TX employees) General Compliance Training (GCT) and Kindred Code of Conduct (2.0 hours) - All Kindred employees, Hospice Medical Directors and billing contractors participate in Annual Compliance Training, focusing on Kindred s internal HIPAA E-Learning: - CC0051CBT: HIPAA Privacy in the Workplace (0.5 hours) - CC0049ACK: Texas Medical Records Privacy Act GCT and Code of Conduct E-Learning: - HR0004SP: General Compliance Training Part 1 (0.5 hours) - HR0005SP: General Compliance Training Part 2 (0.5 hours) - HR0003SP: Kindred Code of Conduct (1 hour) Hospice Core Orientation Checklist Page 7 of 10 REVISED: 9/6/2017

8 reporting options: The Open Door Policy; the Compliance Hotline; and the ASAP Program for families. - There are two GCT courses (HR0004SP and HR0005SP) - There is one Code of Conduct course (HR0003SP) - The GCT must be completed within 30 days of hire. - This training is developed by the Risk Management and Compliance Department and administered and tracked by each division. - All existing employees must complete GCT before year end of the release date unless an exception has been granted by the Risk Management and Compliance Department. Orientation Surveys Orientation surveys are used to collect and analyze the efficiency and effectiveness of the orientation process. All data collected from these surveys are anonymous and only used to improve the orientation process. New hires are auto-enrolled and required to complete surveys at the completion of one week, 45 days, and 90 days. New hire participation in this process is highly valued and appreciated. The health and safety of our employees at KAH is very important to our entire organization. First, watch the Safe Driving Video Read Driver Safety job aid in Kindred at Home Learning Kindred at Home Learning Safe Driving Video: Safe Driving Video Kindred at Home Learning > KAH Resources > Hospice Orientation > Core Orientation Checklist > Driver Safety Hospice Core Orientation Checklist Page 8 of 10 REVISED: 9/6/2017

9 Hospice CAHPS Survey Patient Education Procedures Review any state specific requirements Optional Training: Microsoft Office Training This is a Survey Tool that is sent to the patient s primary caregiver 3 months following the patient s death. It is designed to measure the patient s experience during his/her time on our service. The results of this survey are publically reported on Medicare.gov Review a copy of the survey with Quality Manager / Immediate Supervisor Krames/Staywell is our vendor for patient education. Over 5,000 HealthSheets are available and include conditions, surgeries, medications, nutrition and exercises. The clinicians can access Krames via Kindred at Home Learning (KAHL). Education is available for all disciplines HealthSheets should be printed out for the patient and documented in the patient record of education provided. Lippincott is our vendor for procedures. The ebook provides access to over 400 procedures covered in detail and updated with the latest evidence-based research. State Specific requirements Please enroll in any of the courses available in KAHL for access to training for Microsoft Office applications MS Word: Basics - REL-ALL-0-WORD10BAS 2010 MS Word: Intermediate - REL-0-WORD10INT 2010MS EXCEL: Advanced REL-ALL-0-EXCEL10ADV 2010MS EXCEL: Basics REL-ALL-0-EXCEL10BAS 2010MS EXCEL: Intermediate-REL-ALL-0-EXCEL10INT Kindred at Home Learning > KAH Resources > SHP Training > Hospice Kindred at Home Learning > Patient Education Kindred at Home Learning Kindred at Home Learning > Browse Elective Courses Quality Manager Executive Director Clinical Manager Executive Director Director of Clinical Operations Hospice Core Orientation Checklist Page 9 of 10 REVISED: 9/6/2017

10 I acknowledge by my signature that I have completed the Hospice Core Orientation Checklist, and if I had any questions, they were answered or, if I needed any assistance, it was provided to me. Employee Signature Initials Date I acknowledge by my signature that the above employee has completed the Hospice Core Orientation Checklist, and I provided oversight and additional resources, as warranted, for successful completion of the Core Orientation Checklist. Immediate Supervisor Signature Initials Date Hospice Core Orientation Checklist Page 10 of 10 REVISED: 9/6/2017