Building a. Recognition Culture

Transcription

1 Building a Recognition Culture Presented by: Mike Byam Managing Partner, Terryberry Sponsored By: Thursday, April 17, :00 p.m. to 3:00 p.m. Eastern 1:00 p.m. to 2:00 p.m. Central 12:00 p.m. to 1:00 p.m. Mountain 11:00 a.m. to 12:00 p.m. Pacific 2014 BLR and HR Hero Business & Legal Resources and HR Hero. All rights reserved. These materials may not be reproduced in part or in whole by any process without written permission. This program has been approved for 1.00 credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI).The Program ID number will be ed to the registered participant at the completion of the conference. For more information about certification or recertification, please visit the HRCI website at

2 Building a Recognition Culture Sponsored by Mike Byam Author of The WOW! Workplace Managing Partner, Terryberry

3 Learning Objectives Reinforce Value Why your business needs a culture of recognition Best practices for an effective recognition program WOW! us and Win! If we address your question during today s live broadcast, you ll receive a complimentary copy of The WOW! Workplace by Mike Byam. Get involved and be recognized! Q & A will take place at the end of the webcast, but you can submit questions any time using your tool tray on the right side of your screen.

4 Recognition is the best way to accelerate performance. Current Workplace Trends Require Leaders to ADAPT Relate to employees new communication styles Adapt to new career expectations Today s employees expect more recognition

5 86% of companies track employee engagement scores, but a startling 71% of those same respondents trace engagement levels via employee exit interviews SHRM/Globoforce Employee Recognition Tracker Survey Poll What is your organization s recognition objective for the next 12 months? We ll expand an existing program, or begin a new program Our recognition program will stay about the same We will scale back our recognition efforts We don t have a recognition program

6 Share Your Story. What success (or challenge) has your organization experienced with Employee Recognition? INTENTIONS TO LEAVE Percentage of employees reporting their Intentions to seek a new position in 2014 ManpowerGroup, Nov 19, 2013 Organizations Half of with all hourly highly workers effective leave recognition new jobs in programs the first four experience months. 31% lower turnover Bersin & Associates, Right June, Management,

7 Employees Who Feel Valued Intend to Look for a New Job Feel Engaged Motivated to do Their Best 0% 20% 40% 60% 80% 100% Employees Who Feel Undervalued Intend to Look for a New Job Feel Engaged Motivated to do Their Best 0% 20% 40% 60% 80% 100% APA, March 8, % of employees say they re motivated to work harder when their boss shows appreciation for their work. Glassdoor, Nov. 13, 2013 Almost one in every four employees (39%) thinks that their boss dislikes them. - February 11, 2014 FindEmployment.com

8 Are you a Motivator? 89% of employees say that positive feedback is their biggest motivator, yet only 39% get any feedback, be it positive or negative. - Janessa Lantz, business2community, Aug Nearly 70% of employees reported they are only recognized annually or not at all Bersin & Associates, June, 2012 The Communication Gap: 80% of senior leaders believe that their employees are recognized on a monthly basis. 43% stating that their employees are recognized weekly or more. Reality 40% of managers and only 22% of individual contributors report that their peers are recognized monthly -Shadovits, Human Resource Executive Magazine, Sept 16, 2012

9 Recognition Drives Engagement Engagement Level Frequency Source: Daily Telegraph, March 22, 2008, Ford. Findings of David Brown, Director of Hewitt Associates 82% of HR Professionals said that their recognition program had a positive impact on employee engagement. Fall 2012 SHRM/Globoforce survey Organizations that excel in employee recognition are 12 times more likely to produce strong business results Experiencing 14% improved employee engagement, productivity and customer service compared to companies who do not reward/recognize their employees Bersin & Associates, Nov, 2012

10 Poll What could help your organization s recognition program become more successful? Better communication of program among employees More Management support and participation More Senior Leader support and participation Better award selection/individualization Better tools to simplify program administration tasks Best Practices for an Effective Recognition Program Establish a recognition strategy Use effective awards Give a meaningful presentation Use technology innovations to your advantage Market your program to employees A visible trophy provides opportunities for acknowledgement from peers

11 Establish a Recognition Strategy Align with business goals Gain leadership support Address the 3 tiers of recognition Read your organization s mission statement. Does it mesh with how employees are recognized? Do recognition awards reinforce Attitudes, Behaviors, & Contributions that move your business toward its goals? Informal Casual structure, defined criteria Peer-to-Peer Frequently minimal investment Day-to-Day Manager/Employee interactions Peer/Peer interactions Formal Structured recognition for defined criteria Significant awards for significant achievements

12 How Do Service Awards Impact Employee Engagement? Simple implementation Recognition reach Regular, consistent recognition Objective structure Personal presentations increase impact Engage newer employees too Download the FREE Onboarding Questionnaire at Powerful Informal Recognition Recent trends: No More Employee of the Month Points-based recognition P2P Recognition Total Recognition Platforms

13 What Makes a Good Award? Awards indicate the value that the organization places on the individual and their contribution. Personally meaningful Symbolic Lasting Differentiated achievement levels 54 percent of HR leaders do not think managers and supervisors at their company effectively acknowledge and appreciate employees SHRM/Globoforce Why Not Cash? How much does it cost to impact behavior? 1 8% 7% 6% 5% 4% 3% 2% 1% 0% 8% cash 4% non cash % of salary 1 American Productivity and Quality Center, Motivation Strategies, Potentials Magazine

14 The Problem with Gift Cards $80 Billion is spent on gift cards annually 2 out of 3 gift cards remain unused after a month 20% of gift cards are never used -ABCNEWS.com:Why Our Best Intentions Go Astray - Stephen Dubner, author of Freakonomics. Give a Meaningful Presentation Don t Wait! Be Specific! Be Positive! Get the Award Presentation Cheatsheet FREE at

15 Use Technology & Social Media Employee Benefits Give instantaneous feedback Visibility for successes Get employees involved Organizational Benefits Integrate your recognition initiatives Statistics for ROI and performance benchmarking Track achievements for individual assessment irecognize The FREE Mobile App that Makes Employee Recognition Easy! Send Recognition instantly via Facebook, Twitter or Text! Appreciation e-cards. Make someone s day... send ecards to show you noticed! Recognition Calendar. Keep track of important recognition dates & add your own reminders. Recognition Resources & Tools. Presentation cheat sheets, newsletters & more!

16 Employee Recognition Survey: Your Results 36% of businesses do not have a consistent communication process for their recognition initiatives 65% of organizations feel employees aren t adequately informed of how they can earn recognition 43.9% say that improved visibility and communication would most impact the success of their organization s employee recognition Market the Program to Employees Communication Plan 11.3 Impressions Front End Why the program is in place What is meant to accomplish How employees achievements impact them Back End Publicize employee achievements Make Recognition a Part of Regular Internal Communications Newsletters Staff meetings Posters Mailings Social Strategy

17 with Mike Byam Author of The WOW! Workplace Managing Partner, Terryberry To learn about Terryberry s recognition programs & services, visit For specific questions, contact Mike Byam: m.byam@terryberry.com Follow us on Twitter. Like us on Facebook. Follow us on Pinterest. Create a Peer Recognition Network in Your Business Learn more: Get the FREE 30-Day Trial of Give a WOW Quickstart.

18 The WOW! Workplace by Mike Byam In the WOW! Workplace, you ll find page after page of real-world recognition ideas from top businesses like Stanley Tools, Google, Wegmans, and more. A practical guide and a great training tool for management teams. "A catchy, engaging, and useful read. Byam shows how recognition efforts can energize and create a positive work environment that sustains business success." -Dave Ulrich Professor, Ross School of Business, Univ. of Michigan Partner, The RBL Group Get your copy! In Print: E-book: Equip your organization s leaders with the know-how to energize and engage your workforce through effective recognition. On-Site Training Programs Virtual Training Programs Learning Toolkits

19 Disclaimers *This webinar is designed to provide accurate and authoritative information about the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional services. *This webinar provides general information only and does not constitute legal advice. No attorney-client relationship has been created. If legal advice or other expert assistance is required, the services of a competent professional should be sought. We recommend that you consult with qualified local counsel familiar with your specific situation before taking any action.

20 Speaker Biography Mike Byam Mike Byam is the author of The WOW! Workplace, and Managing Partner of Terryberry, an international firm that specializes in implementing, and managing employee recognition programs. Mike is a frequent speaker on the topic of employee recognition to HR professionals and business groups around the world. He has also consulted with hundreds of organizations - from family businesses to Fortune 500 companies - to develop recognition strategies for employee retention and performance improvement. When he is not busy championing the advancement of employee recognition awareness around the globe, Mike spends his time competing in Ironman triathlon events and Rock n roll Marathons. His experiences lend him a unique perspective on personal motivation and inspiration, and how they affect everyone in today s fast-changing workplace. Mike earned his M.B.A. from Chaminade University Honolulu. He attended Hope College in Holland, Michigan for his undergraduate studies. TerryBerry Terryberry provides employee recognition products, programs, and services to 25,000+ organizations of all sizes across North America and in the UK. Through effective recognition, Terryberry helps to boost morale, increase employee engagement and retention and create a culture of recognition in your business. Contact us to find out how Terryberry can help you develop, implement, and manage a customized recognition program.