global STATEMENT OF CAPABILITIES

Transcription

1 global STATEMENT OF CAPABILITIES

2 Contents About Us....2 Our People....3 Our Services...4 Performance Improvement Solutions...6 Managed Learning Services...8 Sales Solutions...9 Organization and Leadership Development...10 Risk, Regulatory and Compliance...11 Technical and Engineering...12 Workforce Performance and Process Excellence...13 Industry Awards Our Accreditations Industries We Serve Making a Meaningful Impact

3 About us In today s ever-changing, fast-paced and increasingly globalized business landscape, agility and efficiency are key to your competitiveness. GP Strategies (NYSE: GPX) is a global performance improvement company committed to providing flexible, customized learning and development solutions that align to your business, cultural and regional requirements. With offices throughout North and Latin America, Europe, the Middle East and Asia, we are strategically positioned to deliver consistent, transformative, performance-driven services at locations around the world. Our commitment starts by making sure we are culturally aligned and understand your goals as well as you do. It continues with leveraging our world-class expertise, people and resources to address your business challenges. And, throughout, it includes accountability, focus, industry knowledge, unparalleled buying power and the level of service that inspires long-term partnerships. Most of our competitors don t concentrate their efforts purely on learning development, which is why we excel in this space. Since 1966, our goal has remained constant to measurably improve organizational performance and competitiveness through the integration of people, processes and technologies. Our services and industry knowledge are proven. Our quality and performance are recognized with industry awards. And our cache of best practices and lessons learned provides a powerful foundation for creating a measurable, ongoing impact on your organization. 2

4 Our people At GP Strategies, the expertise of our people is central to both our success and yours. We take great pride in the thought leadership and specialized knowledge within our organization. As a long established firm, our management teams have unmatched expertise in all areas of performance-based training, consulting and engineering across a broad spectrum of industries. Moreover, our teams of instructors, consultants, engineers and training development experts have a genuine drive and enthusiasm for making measurable improvements in the performance of your people, systems and solutions. It s more than just a paycheck for us. It s our passion. And we routinely go the extra mile for you as a result. When direct effort is put into creating fertile conditions for learning, results and your competitive advantage can increase exponentially. 3

5 4 Our services

6 GP Strategies works with strategically progressive organizations in both the public and private sectors to deliver high-impact performance improvement solutions. We partner closely with you and your global teams to develop and manage everything from leadership programs and learning technologies to engineering solutions supporting your capital investment programs. Our diverse, comprehensive services are built on a foundation of performance improvement with emphasis on time- and money-saving benefits that last long after our work is done. The following illustrates a high-level summary of the types of services we offer globally: Workforce Performance & Process Excellence Managed Learning Services Technical & Engineering PERFORMANCE IMPROVEMENT Sales Solutions Risk, Regulatory & Compliance Organization & Leadership Development 5

7 At the Core of Everything We Do Performance Improvement Our top priority is providing you with the expertise and skills you need to make your organization perform at its peak. With extensive experience across disciplines and creative learning approaches, we are always on the leading edge. We continually look for new perspectives and collaborate with industry thought leaders to create the innovative solutions the rest of the industry follows. We specialize in building training programs from the ground up, completely customized to your business goals, challenges, culture and preferred ways of working. With the support of our expansive global delivery network, we can efficiently, effectively and consistently deliver a tailored solution anywhere at any time. Our global capabilities include: Custom Content Design, Development and Delivery of training solutions that address specific levels of your organization and are in tune with local cultures and languages. Our delivery mediums include: - Instructor-Led, Facilitative and Lecture-Based Training - E-Learning - Paper-Based Training - Technology-Based Training (WBT/CBT/CAI) - Video - Mobile - Virtual Instructor-Led Training (VILT) - Structured On-the-Job Training (OJT) - Blended Learning Hands-On Practical and/or Labs Plant-Floor Training Role Playing and Scenario-Based Training Exercises Coaching and Mentoring 6

8 Documentation Development Services that enhance your operations and reinforce your training, including: - Procedures - Equipment Documentation - Visual Factory - Electronic Performance Support Systems - Large Control Diagrams (LCDs) Human Capital Management (HCM) Technology Services that include selection consulting, installation and configuration, and pay special attention to system integration, content integration, web interface design development, data migration and hosting services for Talent Management Systems (TMSs), Learning Management Systems (LMSs), Learning Content Management Systems (LCMSs), Content Management Systems (CMSs), Portals, Performance Management Systems, SharePoint Services, and Organizational and Individual Assessments. Learning Consulting Services, including front end analysis, enterprise assessments and LMS assessment, as well as vendor management and training supplier management Vocational Training and Apprenticeships. To meet needs within the UK, we develop and deliver government-funded vocational training that meets both the workforce development and business support needs of employers and their employees. In the US, we support local community colleges with content and facilitator support as well as the design, development and implementation of full maintenance apprenticeship programs Off-the-Shelf Content available via GPiLEARN+ TM subscriptions as well as perpetual licensing options supporting leadership, maintenance and GxP courseware libraries 7

9 Managed Learning Services Learning and development (L&D) and talent management programs are often required on a global scale. This in itself can present a set of challenges or workload that exceeds the current internal capabilities of your organization, drawing essential expertise away from business-critical strategies. GP Strategies supports the development and implementation of value-driven business process outsourcing strategies through an array of instructional and managerial services addressing the full spectrum of training challenges you face. Whether you require supplemental staff to work within your own infrastructure or full-service support to take your initiative from start to finish, we tailor a solution to fit your needs. Our services include: Training Design and Development Training Delivery Curriculum Management Training Administration and Logistics Instructor Resource Management Vendor Management 24/7 Call Center Services Tuition Program Management 8

10 Sales Solutions Product and sales skills training is an essential part of increasing performance. But if you really want to transform your salespeople into highly effective brand advocates, you need a holistic approach that augments their skills with visionary strategies, tight methodologies, compelling incentives and powerful support materials. GP Strategies can help your salespeople become powerful stewards of your brand by using proven approaches for turning prospects into customers. Then, as business strategies change, requiring elevated or more persuasive selling skills, the GP Strategies team works with sales leaders and their learning team members to design, develop, deploy, and optimize ongoing programs designed to increase relevance at the point of sale. While skills training is focused on equipping salespeople and managers with specific knowledge and abilities, it s only part of what a successful sales team needs to drive your business forward. A sales enablement solution completes the picture by providing a strategic and ongoing discipline designed to close performance gaps over time. Through sales enablement work, our clients are moving their sales teams towards a future state, like being more assertive or providing more insights to buyers. Put it all together and GP Strategies end-to-end, customized sales solutions are designed to enable your client-facing, revenue-generating employees to have more relevant conversations with customers and buyers. Solutions include: Sales Performance Consulting Point of Sale Support Product and Launch Training Sales Channel Training Brand Advocacy and Incentive Programs Customer Loyalty Programs: Custom Communications, Social Media, Lifestyle Accessories and Portfolios, Customer Events, and Partnership Marketing In-Dealership Coaching, Training and Management Services Sales Enablement Strategies and Program Development to achieve: - Successful Product Launches - Maximum Salesperson Productivity - Effective Sales Kickoff Meetings - Results-oriented Sales Management Skills - Leaders that Help Employees Think, Act and Manage Differently Through Support and Coaching 9

11 Organization and Leadership Development The world of work is changing. Things are moving faster and business is becoming more interconnected, more transparent. Today s leaders are asked to operate in an environment that is volatile, uncertain, complex and ambiguous. Beyond business competence, your leaders need connection skills the ability to authentically connect with those they aspire to lead in order to achieve higher levels of performance. From frontline managers to senior executives, GP Strategies is expert at developing your leaders people skills so they can excel in today s business world. Global leadership training requires local knowledge and expertise. At GP Strategies, we have the real-world experience and local resources to support your development efforts. We deliver content and services in native languages with a local perspective, including: Executive Development Services Leadership Development Employee Engagement Services Coaching Mentoring Talent-Focused Development Organizational Change and Transition Services Global, Virtual and Matrix Team Development Professional Development and Managerial Skills Training 10

12 Risk, Regulatory and Compliance The compliance and risk landscape is continually changing. To remain competitive, you need a governance, risk management and regulatory compliance strategy in place that keeps pace with new legislation and stakeholder expectations. To manage these areas effectively, you should consider embedding a thoughtful awareness of risk and compliance into the very fabric of your enterprise. People, processes and technology should all work together to help your organization stay in control of the risks it chooses to take. GP Strategies can help with comprehensive training and consulting services in the areas of: Finance Sustainability Information Supply Chain IT Security Environmental Homeland Security Regulatory Compliance Including Health, Safety, Welfare and Environment Construction Safety Management Project Risk Management 11

13 Technical and Engineering In many organizations, especially those that are highly technical and capital intensive, performance improvement extends beyond employee training to encompass everything from condition and performance monitoring of your equipment to the development of maintenance programs and the design of your facility. GP Strategies is adept at leading manufacturing plant development through the Engineering, Procurement, Construction and Management (EPCM) cycle to performance testing and handover. Employee development and training strategies are also key performance factors challenging the manufacturing, energy and other technical industries as the baby boomer generation reaches retirement age. To meet your workforce, facilities and equipment performance challenges, GP Strategies delivers engineering, project management and training services in: Engineering Design/ Construction Management Logistic Support Analysis Technical Documentation Development Design of Repair and Overhaul Programs Maintenance and Reliability Training and Tactics Contract Management and Procurement Engineering Inspection Non-Destructive Testing Electrical Design Process Safety, Risk Management and Compliance Solutions Mechanical Integrity Construction Safety Solutions Condition and Performance Monitoring of Plant Equipment with EtaPRO Environmental Services Including Waste to Energy, Alternative Energy, Waste Recycling and Carbon Reduction Programs Homeland Security, Health Preparedness and Emergency Response Original Equipment Manufacturing (OEM) and Dealership Sales, Service and Parts Operations Technical and Leadership Training Interactive Video Tele-Training Recruitment 12

14 Workforce Performance and Process Excellence Enterprise Resource Planning (ERP) systems, business applications, mobile technologies and desktop interfaces are merely a few examples of the new platforms that are being implemented and rolled out to your workforce. Meanwhile, employee turnover results in a loss of corporate knowledge, and new employees can cause a lag in performance. Keeping up with change is a big enough task in itself, but on top of that, global organizations are tasked with eliminating waste, streamlining processes and delivering continuous improvement to outpace that change in order to optimize competitiveness. As change, competitiveness and performance expectations accelerate and make increasingly greater demands on your workforce, you need solutions in place to greet those challenges with confidence. GP Strategies not only excels at easing the transition into new ways of working, but, more importantly, we can also help your people and processes evolve with changes that occur over time and perform more efficiently in the process. Our goal is to help you develop the agility to achieve and sustain success, establish process excellence and continually improve performance, regardless of the challenges you may meet along the way. Solutions include: Workforce Performance Platform Adoption Solutions People Readiness Solutions Strategy Execution Role Excellence Profile Organizational Change Management End User Training Sustainment Strategies Process Excellence Plant Operations, Maintenance and Reliability Programs Technology and Equipment Performance Improvement Product Development and Project Management Programs Lean Six Sigma Training and Consulting Mentoring and Coaching Quality Assurance Programs Certification and Accreditation Programs 13

15 Industry awards We believe helping you improve your organizational performance is reward in itself. However, we are especially grateful when our accomplishments are also acknowledged by our customers and the learning industry. The following awards are representative of the types of awards GP Strategies wins year after year. In fact, some of the awards listed are ones we ve won for as many as 10 consecutive years in a row! Named Among Fortune s 100 Fastest-Growing Companies Recognized by Fortune Magazine Excellence in Learning awards for several categories including Best Use of Blended Learning, Best Use of Video for Learning and Best Learning Team Recognized by Brandon Hall Learning in Practice Vendor Partnership Recognized by Chief Learning Officer magazine Top 10 E-Learning Content Development Company Recognized by elearning Industry Top 20 Workforce Development Company Recognized by Training Industry, Inc. Top 20 Content Development Companies Recognized by Training Industry, Inc. Top 20 Training Outsourcing Companies Recognized by Training Industry, Inc. Top 20 Sales Training Company Recognized by Training Industry, Inc. Top 20 Learning Portal Company Recognized by Training Industry, Inc. Top 20 IT Training Company Recognized by Training Industry, Inc. Top Leadership Training Company Recognized by Training Industry, Inc. Leadership 500 Recognized by Leadership Excellence 14

16 accreditations Our In addition to the awards we win, we also pursue accreditations that have meaning to our clients and prove the expertise and skill of our people. We want you to hold us to your high expectations. Above all, we want to work with organizations that feel comfortable, confident and enthusiastic about working with us. Our accreditations include: Customer First Investors in People Matrix Quality Standard Adult Learning Inspectorate (Ofsted) Provider of Teaching and Learning ISO 9001 ISO SOC I (SSAE 16 Type II and ISAE 3402) Safe Harbor Certification 15

17 Industries We serve Over the years, GP Strategies has had the privilege of serving organizations of all types, sizes and geographic footprints. As a result, our subject matter experts are continually on top of the industry trends, regulations and forecasts that affect your business. You can count on us for seasoned insights across a broad range of industries, including: Aerospace Automotive and Marine Brewing Electronics and Semiconductor Energy, Including Alternative Fuels, Fossil Fuels, Nuclear, and Oil and Gas Engineering, Procurement and Construction (EPC) Financial Food and Beverage Government Heavy Industry Heritage Sector Information Technology Life Sciences Manufacturing Marketing and Retail Metals Non-Profit Original Equipment Manufacturing (OEM) Pipeline Process Sales, Both Direct and Retail Waste 16

18 Making a meaningful Impact GP Strategies is at our best when we re helping our clients achieve their best. Our passion is to make a meaningful impact by helping you: Create leaders that drive performance at all levels Sell more...faster Deliver efficient and sustainable energy Ensure safe products Develop effective practices and work environments Prepare communities and organizations to mitigate risks Achieve results in complex regulatory arenas Empower people to reach their highest potential Improve performance across the globe This brochure captures the big picture of how our knowledge creates a measurable performance impact for our clients. But it only touches on the comprehensive range of services we can perform for you. To learn more, visit us at gpstrategies.com Knowledge. Performance. Impact. 17

19 GP Strategies World Headquarters 70 Corporate Center Broken Land Parkway, Suite 200 Columbia, MD USA gpstrategies.com GP Strategies Corporation. All rights reserved. GP Strategies and GP Strategies with logo design are registered trademarks of GP Strategies Corporation. All other trademarks are trademarks or registered trademarks of their respective owners. Ref. Code: GlobalSOC indd