WEBCAST. Compliance 3.0: Extract Advanced Behavioral Data from Compliance Training. August 1, Neha Gupta & Adam Melenkivitz

Transcription

1 WEBCAST August 1, 2017 Compliance 3.0: Extract Advanced Behavioral Data from Compliance Training Neha Gupta & Adam Melenkivitz

2 ECI FALL BEST PRACTICE FORUM CREATING A SPEAK UP, LISTEN UP CULTURE Join us November 1 & 2 at the Loews Chicago O Hare Hotel for a dynamic agenda, thought-provoking speakers and peer-to-peer dialogue REGISTER AT 2

3 Are you enjoying ECI s The Daily Brief? We WANT your feedback! Tell us what NEW TOPICS you would like to follow. It is a free service, please SHARE IT! Not a subscriber? Just ask us! briefings@ethics.org 3

4 ABOUT ECI ECI is the membership association where ethics and compliance leaders engage, learn and grow. ECI members harness the knowledge, influence and trust of the world s most influential and innovative ethics, integrity, compliance and cultural leaders to create and sustain high quality ethics and compliance programs. Our members come from all areas of the governance, risk and compliance network but they all share one common quality leadership. ECI is the premier ethics and compliance leadership organization designed to support the needs of new and established Chief Ethics and Compliance Officers and those to aspire to that role. ECI members harness our community of some of the world s most influential and innovative ethics, integrity, compliance and cultural leaders as we work together to create and sustain high quality ethics and compliance programs. The Ethics & Compliance Initiative (ECI) is a non-profit organization that empowers its members to build and sustain High Quality Ethics & Compliance Programs (HQPs). Ask us if Membership is Right for You! 4

5 Introductions Neha Gupta Chief Executive Officer True Office Learning Adam Melenkivitz Senior Solutions Engineer True Office Learning 5

6 WHAT IS BIG DATA? 6

7 Types of Data Predictive Indicative Prescriptive 7

8 Types of Training BEHAVIORAL ANALYTICS OPEN ENDED QUESTIONS 70% 90% 50% KNOWLEDGE CHECK/ ASSESS RECALL OF INFORMATION 10% 30% [1] Edgar Dale (1969) Nick Van Dam (2003) 8

9 WHAT ARE BEHAVIORAL ANALYTICS? 9

10 Why Behavioral Analytics Matter What employee choices are exposing your organization to risk? How do you manage what you don t measure? Are employees aware that every decision they make is key to protecting the organization? 10

11 What Behavioral Analytics Can Uncover Anti-Corruption Conflicts of Interest Workplace Harassment 89% of employees are able to identify a government official. 100% of employees know how to report potential conflicts of interest in the workplace. 100% of employees know that unwelcome compliments based on race and color are a form of harassment. 42% of employees don t know that providing a discount to a government official could be considered a bribe. 25% employees don't know when an outside investment presents a conflict. 26% of employees don t know that unwelcome jokes can be a form of harassment. 11

12 CASE STUDIES How Behavioral Analytics are Transforming Compliance Programs 12

13 Client Transformation: Building a Culture of Compliance Global Manufacturing Company 10,000+ Employees 3B+ Annual Revenue Challenge Lacked quantitative insight into effectiveness of training and where to allocate ongoing resources. Needed to inform and improve the culture of compliance in the organization. Action Leveraged Pulse behavioral analytics to identify areas of strength and opportunity. Segmented behavioral analytics on a regional basis to help drive accountability and shape the Tone from the Top. Outcome Optimized multiyear training plan and obtained buy-in to expand training program to remediate risk areas identified by analytics results. Created Regional Action Committees to facilitate a coordinated approach to enhancing the culture of compliance. 13

14 Client Transformation: Proof of Proficiency Global Financial Services Company 10,000+ Employees 3B+ Annual Revenue Challenge Asked by a regulatory body during audit process to prove efficacy of their training program in two topic areas identified as deficient. Action Leveraged Pulse analytics to deep dive into the behavioral analytics at an employee level and display the adaptive learning journey for each learner. Outcome Successfully proved remediation and learners attainment of proficiency on each topic within the course. 14

15 Client Transformation: Proof of Proficiency 15

16 Client Transformation: Proof of Proficiency 16

17 Client Transformation: Beyond Checking-the-Box Global Pharmaceutical Company 10,000+ Employees 3B+ Annual Revenue Challenge Traditionally measured efficacy of training program with emotive questions and employee confidence surveys. Action Leveraged Pulse Role-Based Adaptive Learning solution and analytics to correlate behavioral analytics with confidence survey results. Outcome Quantitatively proved positive correlation between indicative performance and employee confidence levels. Shaped training plan based on risk areas uncovered. 17

18 Client Transformation: Beyond Checking-the-Box Conflicts of Interest- Emotive Response Not confident, 0.64% Moderately confident, 10.61% Highly confident, 88.69% Conflicts of Interest - Performance ~28% of highly confident employees made incorrect decisions Scenario 1: Socializing with clients and prospects Highly confident 16% Moderately confident 12% Not confident 20% Total 15% Scenario 2: Buying public stock of a competitor Highly confident 18% Moderately confident 17% Not confident 28% Total 18% Scenario 3: Interacting with Vendors Highly confident 15% Moderately confident 15% Not confident 13% Total 15% 18

19 Questions? Neha Gupta Chief Executive Officer True Office Learning Adam Melenkivitz Senior Solutions Engineer True Office Learning Visit Us: 19

20 Appendix 20

21 Beyond Metrics: Intelligence Advanced Analytics & Behavior Intelligence Analyze data at various levels and time spans and aggregate performance to quickly identify real-time knowledge levels across critical areas. Segment data by any criteria (ex. region, function, title and level) and see the results real-time in an interactive experience. Internal benchmark your data to compare performance trends for various segments of your organization. Strengthen knowledge gaps, drive business outcomes, and quantitatively inform future program design. Benchmark and demonstrate effectiveness of training investments to executives, board, and regulators. ANALYTICS PORTAL REPORTS