Index for Leadership Effectiveness

Transcription

1 Index for Leadership Effectiveness Tom Rose, Ph. D. Leadership Development by Design Leadership Development by Design

2 Tips for the Webinar Tweeting? Please use these #TIwebinars Citrix Tech Support (800) AchieveForum 2

3 Training Industry Webinars For More Info / To Register / To Access Archive: Search Webinars or On Demand at TrainingIndustry.com Tweeting? Please use these AchieveForum #TIwebinars Citrix Tech Support (800) AchieveForum 3

4 Today s Speaker Tom Rose, Ph.D. Executive Consultant AchieveForum 2016 AchieveForum 4

5 Outline How do we accelerate leadership excellence? Can we used the best of how organizations achieve performance improvement? Making the most of measurement Lessons learned from other facets of business management AchieveForum s approach 2016 AchieveForum 5

6 Our Conviction What matters is measured Leadership matters We must measure leadership 2016 AchieveForum 6

7 Two Numbers 85% 40% 2016 AchieveForum 7

8 Answers There is an urgent need to accelerate the development of leaders 85% We are confident that we can develop the needed leadership capabilities 40% Human Capital Institute & Kenan-Flagler Business School of UNC, AchieveForum 8

9 An Example A Quote: This is great but it is looking back at what we did can you tell me what to do next? Feedfoward: What analytics told us We shared the data as a recommendation and monitored progress through pulses 2016 AchieveForum 9

10 4 What Matters Questions 1. What shifts in leadership behavior are needed to achieve your organization s strategic priorities? 3. What percent of your cadre of leaders are doing these behaviors today?? 2. How do you know what s working so you can do more of it or do it better? 4. What can be done to increase these behaviors and connect them to results that matter? 2016 AchieveForum 10

11 Our Point of View The Problem: Measuring effectiveness is not the answer Our Answer: Using analytics to focus on how we get better Help leaders get better to make our business better 2016 AchieveForum 11

12 Polling Question #1 How well does my company use metrics to accelerate leadership development? Answer Options Not at All To Some Extent To a Moderate Extent To a Great Extent To a Very Great Extent 2016 AchieveForum 12

13 No One has Figured this Out Yet Boldly go where no one has gone before AchieveForum 13

14 Making it Happen at the Frontier Science & Art Costs & Benefits 2016 AchieveForum 14

15 Making it Happen at the Frontier Science and Art Costs Evidence-based behavior from external and internal benchmarking Picking the right metrics that executives find compelling Anecdotes and written comments 15% of development budget? More later if you document outcomes invest to drive more outcomes Benefits Increase in business performance measured in financial terms Pick a couple of situations to do deep dive research Service, sales and operations are good places to begin Improvement of.4 standard deviation in performance which is equivalent to 20% in salary 2016 AchieveForum 15

16 Familiar Tools Program Evaluation: Participant & Cohort Multi-rater surveys Engagement surveys Talent Management Reviews 2016 AchieveForum 16

17 Polling Question #2 My company uses the following tools today to accelerate leadership development Answer Options Program Evaluation: Participant & Cohort Multi-rater surveys Engagement surveys Talent Management Reviews 2016 AchieveForum 17

18 Polling Question #3 How well are these tools working? Answer Options No impact A little but not enough impact A moderate level but not enough impact Successfully accelerating impact at the level our business requires 2016 AchieveForum 18

19 How Organizations Get Better Experience is not the best teacher; it is not even a good teacher. It is too slow, too imprecise, and too ambiguous. Organizations have to learn and adapt through experimentation, which is faster, more precise, and less ambiguous. We have to design systems which are managed experimentally, as opposed to experientially. Ackoff, Wharton 2016 AchieveForum 19

20 Figuring It Out: 4 Points of Action 1. Implement Virtuous Cycles 3. Do FeedForward Analytics 4. Measure Changes that Matter Behavior Outcomes 2. Deploy Executive Dashboards 2016 AchieveForum 20

21 4 Points of Action 1. Implement Virtuous Cycles Executive Engagement 3. Do FeedForward Analytics 4. Measure Changes that Matter Behavior Outcomes Talent Management Accountability 2. Deploy Executive Dashboards 2016 AchieveForum 21

22 1. A Virtuous Cycle Adapting Lean Six Sigma to drive leadership performance: Define a solution that will address a leadership performance or opportunity gap Measure the impact of implementation of leadership development Analyze what worked to outline future improvements in leadership development solution Improve the solution Control the variables that optimize outcomes 2016 AchieveForum 22

23 2. Executive Dashboards Focusing progress with the best of the dashboards executives use for: Revenue Customer-satisfaction Quality Profitability Actual Trends Expectations What s next? 2016 AchieveForum 23

24 3. Measuring Changes that Matters Leader Behavior Business Outcomes 2016 AchieveForum 24

25 4. FeedForward Analytics Looking Back? Did it work? TO What I do next? What actions will close the gap? 2016 AchieveForum 25

26 Leadership Effectiveness: Our Research Two studies involving 1,200 first, middle and senior level leaders Differentiate high performers from others Core of 7 questions A set of 40 potential driver questions Numbers Cronbach r of 91% 76% of variance in overall leadership effectiveness 2016 AchieveForum 26

27 Index for Leadership Effectiveness Our Solution was Created by Asking People to: Rate the frequency of a set leadership behaviors extracted from behavioral science research on leadership behavior associated with high performance leadership Transformational Leadership Adaptive Leadership Authentic Leadership Servant Leadership Identified behaviors we have observed as descriptive of high performance Relate them to individual and organizational performance 2016 AchieveForum 27

28 Index for Leadership Effectiveness: Illustration Triggers others to develop ideas for overcoming obstacles Acknowledges success Adopts plans with others input Models Change Index for Leadership Effectiveness Motivates extra effort Advances Careers Adopts behavior Drivers Coaching practice & training Delegation practices & training Engagement survey action priorities: communication and confidence in leadership High Performance Leadership Behaviors 2016 AchieveForum 28

29 Dashboard Reporting Illustration Percent Favorable Index Leadership training Engagement Survey feedback Actions Pulse Census Business Result time Most improved What s Next: Ongoing improvement needs 2016 AchieveForum 29

30 Case Example Engagement Survey Included Index Questions Index for Leadership Effectiveness Engagement Questions Correlated with Index Leaders have skills needed to achieve long term goals Leadership motivates team members to give extra effort Trust in leadership Leadership Inspires confidence in direction 2016 AchieveForum 30

31 Uses AchieveForum Index included in: Our multi-rater Development Surveys (360s) AchieveForum Engagement Organizational Surveys The Full Capability is coming on line 2016 AchieveForum 31

32 Process Identify the shifts in leadership behavior that will accelerate achievement of your business goals Determine the current level of their application (leadership effectiveness metrics) Establish what will increase their application Take Action Evaluate Repeat 2016 AchieveForum 32

33 Our Approach 1. Implement Virtuous Cycles 3. Do Feedforward Analytics 4. Measure Changes that Matter Behavior Outcomes 2. Deploy Executive Dashboards 2016 AchieveForum 33

34 Our Challenge to You Using metrics to figure out what we do next to make leaders better 2016 AchieveForum 34

35 Q&A Tom Rose, Ph.D. Executive Consultant AchieveForum 2016 AchieveForum 35

36 UPCOMING WEBINARS For More Info/To Register/To Access Archive: Choose the Webinar tab at TrainingIndustry.com AchieveForum 36

37 MORE WAYS TO GET INVOLVED Join our social feed to continue this discussion. Become a CPTM Atlanta, GA I November 7-9, 2016 Denver, CO I December 12-14, 2016 Virtual Session I December 12-15, 2016 Visit TrainingIndustry.com/webinars for more info AchieveForum 37

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39 Thank You! Contact Us at: About AchieveForum: AchieveForum delivers leadership solutions that are designed for the customer and are built on more than 85 years of global experience. Our tailored learning solutions are created with purpose and driven by innovation to help organizations effectively execute their business strategies. We provide clients with practical and research-based products and programs that mobilize employees, accelerate business-initiative implementation, and improve agility. For more information, go to: AchieveForum, 2016 Leadership Development by Design Leadership Development by Design