Emergency Preparedness & Response Training

Transcription

1 J U N E 2 7, Emergency Preparedness & Response Training Terry McGivern Manager, Emergency Response Planning & System Security Union Gas

2 Training & Assessment Programs 1. About Union Gas & Emergency Response Overview 2. District Duty Manager 3. Corporate Emergency Manager 4. Emergency Response Plan for Executive and EOC support groups 5. Emergency Response Plan Refresher 6. First Responders 7. Competency Assessment Program 2

3 Union Gas Service Area Major Canadian natural gas storage, transmission and distribution company based in Ontario with over 100 years of experience and safe service to our customers Assets of $5.8 billion in Ontario and annual revenue of approximately $1.7 billion 2,200 employees One of Canada's Top 100 Employers for 2011, 2012 &

4 Emergency Response Overview Approximately 450 Utility Service Representatives (USR s) and 50 Operations Technicians All respond to emergencies as part of their day-today activities and participate in a standby rotation for after hours and weekends USR s trained to work both upstream and downstream of the meter Emergency Call Handling centralized (20 staff) 24 x7 Emergency Dispatch in three locations One is 24 x 7 Two are Monday to Friday, normal business hours 4

5 Emergency Response Overview Approximately 11,500 priority 1 calls responded to each year 857 pipeline hits in 2012 Required by regulator to respond to 90% within 60 minutes (from call receipt to on premise) In 2012, 98.3% responded to within 60 minutes In 2012 average response time was 29 minutes 5

6 Challenges Aging workforce and loss of pipeline system familiarity 200 USR s hired since 2005 Geography It takes approximately 20 hours to drive from one end of our service area to the other (1,750 km or 1,100 miles) equivalent in distance from Chicago to Houston 6

7 District Duty Manager This program is mandatory for all field managers who participate in the 24x7 duty manager rotation and is comprised of the following six modules: Inside & Outside Leak/Odour Investigation Valve & Pipeline Inspection & Maintenance Mapping, Pipeline Locating & Corrosion Stopping & Tapping B149 Natural Gas & Propane Code, Meters & Regulators Emergency Response Plan & Media Training Note: This program is 19 days in duration 7

8 District Duty Manager Self Assessment (sample) Inside/Outside Leak Investigation: This module covers the methods and procedures involved in the response to and safe investigation of unauthorized releases of natural gas and/or its bi-products. The module provides actual field simulations of carbon monoxide and natural gas leakage (inside/outside) and instructs on how to effectively direct those personnel involved in the investigation. You must have sufficient procedural knowledge to manage front line employees in the following topics. In order to be exempt from this module you must have knowledge of all of the bolded items. Evacuation Protocol as per UPM Pinpointing underground leakage CO investigation Classifying leaks Natural gas/odor investigation Gas survey equipment (D-Pak) Check venting Checking for leaks after damage repair Leak testing house piping Forms (plant damage) CO protocol and forms Underground migration patterns (slope, soil types, etc.) 8

9 ERP - Duty Manager ERP training associated with the District Duty Manager program is focused primarily on the District EOC (DEOC) and ICP While an overview of the entire plan is provided, the bulk of the time is spent in exercises/simulations where both the DEOC and ICP are active. Attendees spend time role playing in each of the two organizational structures Day 3 is spent learning how to respond to media enquiries and includes some role playing and video taping 9

10 Corporate Emergency Manager This training is mandatory for all managers who participate in the 24 x 7 corporate emergency manager rotation and is comprised of the following six modules: Inside & Outside Leak/Odour Investigation Valve & Pipeline Inspection & Maintenance Stopping & Tapping B149 Natural Gas & Propane Code, Meters & Regulators Emergency Response Plan & Media Training Emergency Operations Centre (EOC) Note: This program is 15.5 days in duration 10

11 Emergency Response Plan - EOC This version of the ERP training program is designed for company executives and employees who would be participating in an EOC, including those in support roles (e.g. Legal, Insurance Services,Distribution Planning) While an overview of the entire plan is provided, the bulk of the time is spent on Section 3 (Organization) with emphasis on roles and responsibilities 11

12 Sections of the Manual 1. Table of Contents 2. Introduction 3. Organization 4. Incident Response 5. Incident Recovery 6. Notification & Contact Info- Internal 7. Notification & Contact Info- External 8. Glossary 9. Security 10. Affiliates 11. For future use 12. District Specific 12

13 Section 3 - Organization Spectra CRC Union Gas EEG EOC Director DEOC Coordinator Logistics Section Chief Operations Section Chief Administration Section Chief Strategic Tactical Union Gas Incident Commander Logistics Lead Operations Lead Planning Lead UG Responders Operations Lead Contractors 13

14 Executive Emergency Group The EEG will be activated when an incident warrants a Full readiness level Primary responsibility is to provide senior strategic decision making during an emergency situation Receives incident updates and recommendations from the EOC and communicates directly with the Corporate Response Center (CRC) 14

15 Emergency Operations Center The Emergency Operations Centre (EOC) manages large scale emergency operations It will be mobilized to provide senior decisionmaking and support to District level emergency operations 15

16 EOC Functions Coordinate and provide resources and other support as needed to aid in Emergency Operations (legal, engineering, capacity planning) Serves in a liaison capacity with the EEG Serves in a liaison capacity with specific industry, government and regulatory agencies who may be involved in an emergency Provide public and media relations resources Anticipate and plan for long term emergency operations (additional internal support, implementation of mutual aid agreements) 16

17 District EOC (DEOC) The District Emergency Operations Centre serves as a management facility for District Level emergency operations It will be mobilized to support field response activities 17

18 DEOC Functions Understand and approve the ICP emergency response and recovery plans Provide direct support to ICP or field resources Maintain local control over all emergency operations within the District Obtain resources as needed to aid in Emergency Operations Manage public and media relations activities within the District Establish and maintain communications with the EOC 18

19 Emergency Preparedness & Response Refresher The annual refresher training provides an overview of the Emergency Response Plan, with particular emphasis on the ICS and Incident Response The target audience are all employees who would be expected to participate in an ICP or an EOC Note: This is a new program being rolled out in

20 First Responder Union Gas has partnered with Enbridge Gas Distribution to develop a common awareness training for Fire Fighters and First Responders a face-to-face presentation (80 slides) delivered every 3 years or on request includes links to AEGIS training videos and a reference book (Pipeline Emergencies) Note: The Canadian Gas Association is currently working on a national training/awareness program that could be used by all member companies 20

21 Competency Assessment Program Our Competency Assessment Program encompasses approximately 70 covered tasks (very similar to the OQ program in the US) covers both company employees and contractors Deficiencies discovered through the assessment process are addressed by refresher training personnel must work under the direct supervision of a qualified individual until successfully reassessed 21

22 Conclusion Union Gas has taken a broad and comprehensive approach to Emergency Preparedness & Response Training A specific and targeted program for all key roles that would be involved in an emergency These programs are of increasing importance as long tenured employees leave and are replaced by employees new to the organization and industry Emergencies-R-Us 31 priority 1 s responded to daily 2 line hits responded to daily 22

23 QUESTIONS