CONTENTS: April. Newsletter of ISM Central Indiana. Member Benefits 1. Call to Action 1. Upcoming PDM: May 2 (317) Golf Outing Information 2

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1 April Newsletter of ISM Central Indiana 2014 In this issue you ll find updates about upcoming PDM s and an interesting article from Breakout Solutions. You will also read about the upcoming golf outing/spring scramble and about some member benefits! CONTENTS: Member Benefits 1 Call to Action 1 (317) customerservice@ismcentralindiana.org October Upcoming PDM: May 2 Golf Outing Information 2 Breakout Solutions Article 3

2 Member Benefits Did you know there are several valuable perks to being a member of ISM-CI? Don t forget to take advantage of the ISM benefits that are yours as a member of ISM-CI: 1. Job Board You have access to job postings from around the country 2. Newsline The ISM newsletter is full of information regarding the activities, objectives and best practices of the collective chapters 3. Events ISM hosts a wide array of educational and training events and seminars throughout the year. Find one near you! Call to action: committee members Are you interested in getting involved with ISM-Central Indiana? We are currently working to build up a robust group of committee members to assist in delivering value to our member base according to our new strategy. This is a great opportunity to gain leadership experience and grow as a professional.

3 May PDM: Sales Targets & Tactics Date: Wednesday, May 14, 2014 Time: 5:30 PM - 8:00 PM Location: Primo's South 2615 National Ave. Indianapolis, Indiana Upcoming PDM Andrew Ozlowski came to ClearEdge Partners after spending the previous 18 years in business development, sales and leadership roles within enterprise software and IT consulting services industry. Andrew brings specific expertise to the ClearEdge Practice teams for application software, business intelligence solutions and consulting services drawing from his experience at SAP, Kronos and Computer Associates and brings expertise on deal-making and long-term cost control strategies from involvement in thousands of transactions on both the vendor and customer sides. Andrew has a B.S. in Organizational Leadership from Purdue University where he was also an intercollegiate athlete, letterman and youth mentor. Spring Scramble Date: Thursday May 15, 2014 Time: 12:00 pm shotgun start Location: West Chase Golf Club Brownsburg, Indiana 46 Golf Outing ISM Central Indiana is teaming up with APICS Central Indiana to host a Spring Golf Scramble. The registration fee is $95 per golfer, which includes golf, New York Strip Steak Dinner, cart, sleeve of golf balls, and an opportunity to win some great prizes. If you wish to join us for dinner only, the cost is $40. Company promotional opportunities include hole sponsorships for $100, Beverage Cart Sponsorships for $350 or golf ball sponsorship. Each sponsor will have a 2 color sign on a tee or beverage cart. Special Package Deals: Hole Sponsor at $100 ea. $100 Gift Certificate for Prize at $25.00 ea. $ 25 1 Foursome at $95 ea (golf & dinner) $380 1Package (foursome with hole sponsorship) $480

4 One Year to a Stronger Supply Chain A step by step guide of the basics Part 2 Managing Relationships By: Ann Baker, M.P.A. and M.B.A. President, Breakout Solutions, LLC Welcome to Supply Chain Basics 101 Part 2. Supply Chain and Purchasing hold the unique position of being both a customer and a service provider. By operating in these dual roles, your supply chain team should be focusing on establishing relationships with both sides of the supply chain. This month, we will discuss relationship building and using a qualification process to help maintain those relationships. Should you find your team frazzled by the thought of having to manage both sides of the equation successfully, understand there are ways to establish each type of relationship and grow them to benefit your company. It all starts with having your teams aligned. In February, we built a dashboard based on your company s business and goals. Use your dashboard numbers to determine the criteria and scoring on a supplier scorecard. Establish the scores in each level based on the importance or your overall mission. Think about the following: What are the important KPI s to your business? Why do you use the suppliers you do? Who is involved in the selection? What criterion is used to select a supplier? The selection and continuing evaluation of a supplier is critical to long term success of your company. Understand who provides positive attributes and where those attributes complement the team. Building a strong team extends cooperation and communication from the supplier level through the supply chain. Maintaining relationships works best when balancing opportunity with communication. By including all those who touch the supply chain into your decisions and communication, you remove the guess work and set up a foundation to reach your company goals. Scorecards are important tools to evaluate your suppliers Scorecards are used to determine a bid winner and are equally as important to evaluate your suppliers on a regular basis. Just as we have quarterly and annual performance discussions with our employees, these same discussions should take place with your supplier base. Using feedback from your internal customers provides a rounded view of how well the supplier performs for you and your company. Sending a questionnaire will draw out not only the most important aspects for each supplier, but will highlight the performance and the state of their relationship. So, what I am suggesting here is that you start your qualification and evaluation processes by speaking with your internal customers. There are many ways to gather this information. I always prefer the old fashioned face to face discussion. If time and distance are an issue, then use a simple form that captures what you need. Below are questions that can be included in these pre-qualification forms: When faced with a problem, what steps they take to address the issue? Are they consistent in delivering in terms of time, quality, and communication? Do they offer the latest solutions to your problems? How well do you get along? What is most important to your team? What would you like to see from this supplier? There are many more that could and should be added to this list. The point here is to provide excellent service, the right questions should be asked to find out what your customer needs and how they need it. Should you find this is an area of further development for your company, contact me for additional help.

5 After taking the time to fully understand qualities that are important to your company, develop a scorecard that can be used to help determine the state of your supplier s relationships. The example below is a basic scorecard that will get you started if you have not used this tool before. I tell my clients there should be no surprises regarding performance. Use your supply chain professionals to make sure communication flows with both suppliers and customers. It does take work and finesse; however, the efforts that are placed with these endeavors, are time well spent. When you qualify your suppliers, you increase the integrity of your supply chain program and strengthen your internal operations as well as your end product. The objective for this month is focus on building solid working relationships. Success starts with knowing where you are first and helping those around you to understand where you need to be. You will need to establish goals, roles and a clear direction. Consistent communication backed by data and focused on a common goal will take you far. In May we ll discuss the pros and cons of a supplier diversity program and I ll offer tips to help you establish and grow your own. Ann s expertise lies with strengthening the supply chain and purchasing power of her clientele to achieve streamlined results. Ann leverages 20+ years of regulatory, supply chain, lean six sigma & business expertise with scalable solutions customized to the client. Contact us to learn how to update your ERP or WMS systems. Learn more about DraftOnce, document assembly made easy. Ann may be reached via Ann@BRK-OUT.com or give her a call at (317) At Breakout Solutions LLC, We Have Your Solution.

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