Establishing and Operating an Assessment Centre Unit
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- Bernard Terry
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1 Establishing and Operating an Assessment Centre Unit
2 An assessment centre unit offers a range of assessment solutions that are tailored to specific contexts usually selection or development. The various assessment solutions are linked to a defined competency framework. Assessment and development centres produce risk intelligence that informs decision-making and trigger talent development processes.
3 Building Blocks of Talent Management Executive Support Talent Management Philosophy Talent Strategy Competency Framework Talent Value Proposition Success Profiles Risk Intelligence Performance Culture Integrated Talent Management Processes Talent Development Strategy Risk Mitigation Strategy Talent Scorecard
4 Important Questions Business Case Why do we want to establish the unit? What needs do we want to satisfy? What do we want to achieve? In which contexts will the unit mainly deliver services? What will be the benefits to the organisation? Where does the initiative fit? What are the likely cost implications? What are the projected returns on our investment? Operating Model Funding Model Are we going to do it ourselves (in-source), or are we going to partner with an expert in the field? Who will be involved? Who will be doing what? How shall we build internal capacity over time? How are we going to fund the cost of the unit? Who will be paying for what? Will there be a central budget?
5 Important Questions Infrastructure What are the envisaged infrastructure requirements? Are we going to have a static platform (single, fixed location), or will we be using multiple venues locations (as the need arises)? Organisational Support How are we going to market the services of the unit? How shall we encourage use thereof? Strategic Partner Risks Who are we going to partner with? Does our partner-of-choice have a track record in assessment (various contexts)? How are we going to manage the interface with our strategic partner? What do we expect from our strategic partner? What are the things that could cause this initiative to fail? What should we be doing to mitigate risk?
6 Establishing An Assessment Centre Unit Consider Infrastructure, Resource and Financial Implications Agree Competency Framework Finalise Assessment Matrix Operate Explore Operating and Funding Models Appoint Strategic Partner Train Internal Resources Prepare the Organisation (Road Show) Build the Business Case Allocate Budget Perform Pilot Project Integrate with Talent Management Processes Solicit Executive Support Appoint Internal Custodian Review and Tweak Finalise Operating Procedures
7 Critical Success Factors Sound Business Case Visible Executive Support Funding Choice of Strategic Partner Phased Implementation Organisational Support Ethical Practice Internal Subject Matter Experts Client Partner Interface
8 The Strategic Partner Must have: The ability to guide the client organisation Significant domain experience (talent management new age psychometric measures the assessment centre method) Accreditation with main stream test developers and distributors
9 Getting Started Define the organisational need Enter into preliminary discussions with possible alternative strategic partners Develop a comprehensive understanding of the (financial) implications of alternative operating models (including resource requirements) Scope the role and responsibilities of the strategic partner Build a business case Solicit internal support Issue a RFP Appoint a strategic partner Implement a phased action plan
10 High Level Overview Prepare business case Appoint strategic partner Agree operating model Create infrastructure Finalise launch strategy Perform roadshow Provide services Create local capacity Gauge levels of adoption Evaluate impact
11 Cost Drivers Infrastructure Consumables Technology Training Omani Practitioners Cost Drivers Assessment Measures Project Management Professional Resources Assessment Feedback Output Reports
12 Critical Success Factors Sound business case Executive support Choice of strategic partner Funding Infrastructure Resources Phased implementation Delivering value Business Unit-support UCCD supplier interface management
13 Information For more information, please contact: Errol van Staden Industrial Psychologist Principal Consultant Mobile
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