Agenda Avanade Inc. All Rights Reserved.

Transcription

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3 Agenda Introduction Digital Workplace Defined Low Hanging Fruit Digital Workplace Futures Digital Workplace Trends Benefits of a Digital Workplace Digital Workplace Platform Wrap Up

4 12 years in SharePoint, 18+ in IT MVP PMP CSM 1 son (Brenden) 2 cats (Clark & Snickers) 1 puppy (Zyla)

5 How do you define Digital Customer & Digital Workplace?

6 What is Digital Customer? Engaging customers across multiple touchpoints throughout their Digital journey; people providing the right products, information and services needed in the right context at the right time What is a Digital Workplace? Gartner defines Digital Workplace as fostering a new way of working for the digital age that promotes team collaboration and personal productivity. [2016]

7 A digital workplace integrates applications with information and collaboration in an intelligent context that is tailored to the employee s industry, role, location and tasks to create competitive advantage, increase productivity, reduce costs and speed up innovation. 52

8 THE DRIVING NEED FOR A DIGITAL WORKPLACE Digital natives will have 20 different jobs and different careers in 5 their lifetime How do you adapt to the changing expectations of your existing and new workforce to attract and retain talent? Technology has more productive made us 5X since 1972 How can digital technologies empower the workforce and what skills does your financial institution really need in the future? As we become more connected, how do we build an environment to connect with the global workforce anywhere, anytime? of jobs could be automated in 47 % the next 15 years What impact will robotics and automation have for the back office of your financial institution? By 2025, 45 % of workers will be contractors What is the potential of a liquid workforce in the cloud for your financial institution? of the workforce will be millennials 40 % and they could be working with their grandfathers by 2020 What are the demands of the workforce of the future when up to 5 generations have to work together & collaborate?

9 SET THE VISION User experience approach helps set the vision of digital workplace I can choose the applications to suit my style and that have meaningful impact on my ability to create new value for my teammates & my customers preferred work I can build my own experiences connecting the people, data and applications to redesign how work is done My content and insights are available to me everywhere I go, on any device PERSONA- SPECIFIC My workplace knows who I am, what I am doing and proactively recommends the people and information in the context of the location and task I am performing I can work seamlessly and securely with my customers and my colleagues I can work from any location I can perform a virtual consult on my ipad from my office saving me time and enabling me to see more customers

10 Low-Hanging Fruit 10

11 2017 Avanade Inc. All Rights Reserved. 11

12 Case Study Examples of what Avanade is doing with Microsoft technology

13 Avanade Enabling Content for the Field: Putting Digital at Your Fingertips Presented at: Microsoft Ignite content has been adapted for this session

14 What was missing? Information the field needs is in many places within the enterprise

15 What was missing? Not all of those locations are mobile friendly Searching brings back too much information that is often useless They are not always aware of some of the great assets we have to help them in their roles Finding information you need while out with clients was next to impossible The answer

16 fingertips PowerApps provided a way for us to easily aggregate disparate information Multiple data connectors utilized 0365 Users, RSS, Common Data Model (CDM) Easy, user friendly touch-based interaction Targeted search within categories

17 Capitalizing on the Power in PowerApps We utilized Collections to cache data By caching data the app can be used offline and we save on both time and cellular data costs. Once data is loaded (cached) it only loads data when there is new data available. The Common Data Model (CDM) provided the fastest and most reliable information loading experience We began with SharePoint Lists but moved over to the CDM to mitigate load lags but we found that the CDM was more robust and flexible than the SharePoint Lists We created an Image Library in CDM to store images that are referenced in our screens & blogs

18 Capitalizing on the Power in PowerApps We used inline streaming audio & video capabilities to showcase our AvanadeInc YouTube channel & podcasts. We have a sister app for creating/maintaining content so content owners can each maintain their own. Creating simple forms-based apps are easy with PowerApps so these sister apps were created & distributed very rapidly.

19 Results Realized Pilot phase complete & full scale roll-out to the field was on 10/20/16 Increase in pipeline origination and use of field materials Provide real-time feedback and rating of materials One stop shop to gain access to all important customer facing sales and thought leadership material even if offline Easy access to client evidence Demo mode dual purpose application to show Avanade s innovation to customers and secure sensitive customer data

20 2017 Avanade Inc. All Rights Reserved. 20

21 Most meetings are not productive

22 Being a remote participant is frustrating

23 A tale of two meetings 23

24 Future of Digital Workplace 24

25 Workplace of the future 25

26 3 Major Themes in this video Bringing People Together Living Smarter w/ Assistive Technology Friction Free Creativity 26

27 Bringing People Together Do More Together 27

28 Bringing People Together Be With Me 28

29 Bringing People Together - Today 29

30 Bringing People Together Team Workspaces 30

31 Team Workspaces - Today 31

32 Living Smarter - Personal Agents 32

33 Personal Agents - Today 33

34 Living Smarter Work w/ Real-Time Data 34

35 Living Smarter Stay Focused & Informed 35

36 Friction Free Creativity See Your World in New Ways 36

37 Friction Free Creativity Today 37

38 Friction Free Creativity Modern Authoring 38

39 Friction Free Creativity Mixed Natural Interactions 39

40 Digital Workplace Trends 40

41 Three major trends will transform our workplace Artificial Intelligence Chief of Work Endangered Cubicles 41

42 Artificial Intelligence Autonomous vehicles same routes faster, safer, more efficient New opportunities: data analysts, trip optimizers, etc. We re about to face labor displacement of a magnitude we haven t seen since the 1930 s Wall Street Journal 2017 Technology Vision by Avanade 42

43 John Deere AI is here! Avanade Insights Blog AI POV Collection 43

44 COW Your Future Boss 44

45 COW Chief of Work Talent Technology Place *COW Blog Post 45

46 Cubicles will be a relic of the past

47 Today s Workplace

48 With New Experiences and Communications

49 And New Participants

50 Benefits of a Digital Workplace 50

51 Digital Workplaces help address a number of challenges Organizational challenges Attract, engage and retain employees who expect to work collaboratively using consumer-grade interfaces and tools Specific business function challenges Increase win rates, close sales faster, bring new sales people up to competency faster and accelerate the launch of new products/markets Support devices used by employees and make key applications and information available anytime, anywhere in a secure way Improve customer satisfaction, decrease operation expenses, increase upsell and reduce time to competency Enable more agile and productive ways of teamwork and collaboration Enable operational improvements, improve service satisfaction, increase uptime and reduce time to competency 51

52 Defining a Measurable Benefit You should assess the outcomes of your initiatives as measurable improvements and progress towards your Digital Workplace vision Value Drivers Benefits Improve productivity Concurrent editing of documents eliminates merging efforts and reduces errors. Value Categories Reduce non-productive time Reduction in travel time between buildings to attend meetings, access to and discovery of information when you need it. Strategic Outcome (From Vision) Employee Productivity Improve flexibility of workspace Reduce the instances of data leakage Enables a flexible, location-agnostic working from anywhere workplace. Reduction of reputational damage risk from sensitive data being revealed to the public. Delight our people & Empower our people Risk Reduction Talent Retention Improve Compliance with Audit requirements Increase focus on uniquely human capabilities and tasks Improve responsiveness to changing situations Improve quality and reduce risk of work activities Ability to track conversations on corporate messaging applications such as Lync, not WhatsApp or Facetime. Automate repetitive tasks and allow employees to focus on more valuable and fulfilling work. Adoption of cloud-based solutions for document storage and sharing will ensure that users always have the latest tools. Modern tools in a rich Digital Culture foster better collaboration and knowledge sharing within the organisation to better learn, deliver and reduce risks. Improve employee motivation A rich Digital Culture and modern tools improve an employee s ability to achieve mastery and autonomy, two components of a motivated digital workforce. Improve employee alignment to goals and values Ability to individualise and propagate employee relevant information in easily accessible areas Employee Engagement Reduce employee frustrations Well-designed applications and Digital Rights & Responsibilities empower employees to deliver their best for and for their customers.

53 Transformation is a journey Business Processes SHORT TERM Most common processes at employees fingertips LONG TERM Digital agents complete routine tasks Behaviors Leverage and share skills, experience and knowledge Bots and personal assistants automate tasks and better serve customers Information Relevant information is easy to access securely Relevant information delivered automatically as needed Conversation Work seamlessly and securely with colleagues, customers and suppliers Employee queries answered automatically and contextually Devices Workplace is available anywhere on any device Smart devices and sensors deliver information and recommend actions

54 Investing in a digital future SITUATION This large national bank s outdated employee experience made it hard for employees to work remotely, collaborate and use their own devices. They wanted a new experience to reduce travel costs, improve employee productivity and become a more attractive place to work. SOLUTION As part of the company s Great Digital Place to Work campaign, They created a modern, mobile-enabled, personalized and collaborative experience. RESULTS REALIZED Reduced facilities costs by $13 million Reduced training costs by $11 million Reduced travel costs by $7 million Reduced IT costs by $800,000 Cultural transformation and improved employee value proposition

55 High-Performance Workplace Platform 55

56 Your Technology Ecosystem... Microsoft Technologies Non-Microsoft Technologies

57 Where does it all fit?

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59 Key Take-a-way To Succeed you need to reshape your business around customer outcomes and desires - Forrester 59

60 Guiding Principles for Digital Workplace Transformation Success 1 2 foundational decisions 3 quick wins 4 engage key segments of users 5 and proven methodologies. assets, accelerators

61 Retrospective Activity How can these concepts help you look at your business differently? What creative problem solving can you bring to bear 61

62 Stay Connected!

63 Appendix 63

64 Resources px a75dw1w3ft6soxea1z px#fbid=szxanr2-lxc

65 Digital Workplace Futures Video 65

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