Job Satisfaction of SBI Employees - A Case Study of Gorakhpur Districts S.B.I.

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1 International Journal of Research in Management, Science & Technology (E-ISSN: ) Vol. 4, No. 2, August 206 Job of SBI Employees - A Case Stuy of Gorakhpur Districts B.I. Shalini Gupta #, Vinay Kumar Paney *2 # Dept. of Business Aministration, DDU Gorakhpur University, Gorakhpur, U.P., Inia * Dept. of Commerce, DDU Gorakhpur University, Gorakhpur, U.P., Inia Shalini6mba@gmail.com Abstract -- In this era of competitive worl, success of any organization epens on its human resource. Banks are no exception to this. The employees of the Bank are valuable assets to the organisation. If they are highly they prouce more an it is profitable for the organization. So in this competitive environment it is necessary to know the employees views towar their job an to measure the of satisfaction with various aspects of job satisfaction. Efficient human resource management an maintaining higher job satisfaction in Banks etermine not only the performance of the Bank but also affect the growth an performance of the entire economy. So, for the success of banking it is very important to manage human resource effectively an to fin whether its employees are or not only if they are, they will work with commitment an project a positive image of the organization. If they are highly they prouce more an it is profitable for the organization Job. is an integral component of organisation climate an an important element in the management employee s relationship. Job satisfaction means iniviuals emotional reaction to job it. It is a positive emotional state that occurs when a person s job seem to fulfill important job values provie. I. INTRODUCTION Banking sector has a very important place in our Inian economy. After nationalisation, the Inian banking system has consierably evelope with a large network of branches an wie range of financial instruments. The banking inustry is growing toay with a rapi spee an competition having more than,7,0 employees an,09,8 branches across Inia, as well as, 7 branches in abroa; managing eposits of Rs billion an bank creit of Rs billion. The net profit of banks operating in Inia was Rs billion against Rs billion turnover uring The amount of the profit inicates the efficiency of the organization. The larger the profit, the higher the growth rate. The profitability epens on the effective utilization of funs which ensure maximization of profit for growth. The banking sector is very important for Inian economy; therefore effective working an growth of banks are crucial for its economic health. Job satisfaction is the favorableness or un-favorableness with which employees view their work. Job satisfaction is a psychological concept an it is mostly epen upon the internal feeling of employees. There are a lot of inepenent variables on which job satisfaction is epening. These are eucational qualifications, nature of work, pay, job security, promotional opportunities an family & work life balance. The employee s satisfaction improve the prouctivity an profit so it is importantboth employees an employer also.in this paper researcher trie to explain the concept an factor affecting job satisfaction an their significant relationship with all factors. The commercial banks have embarke on ifferent management strategies as resorts to promote employees job satisfaction. The main purpose of the stuy is to ientify the s of job satisfaction among employees of public sector bank an the factors contributing to job satisfaction. II. LITERATURE REVIEW Khaleque, A & Nilima Chouhary a number of stuies suggest that job facets satisfaction scores weighte by importance are no better inicator of overall job satisfaction than unweight components[4]. Pritipaul Kaur mae a stuy on job satisfaction among employees of a comparatively young North Inian University. Data were collecte personally through interviews, one-tenth of the employees (06) from ifferent teaching an aministrative epartment were selecte for the purpose of the present stuy. Chi-square test of inepenence was applie to see which of the conitions are associate with job satisfaction. Jothi Basu (204) in his article A stuy on Employee Job in the Inian Cements (P) Lt, Ariyalur District of Tamilnau foun that most of the responents with the salary an other allowances. The author suggeste that to maintain the co-operation between the employees, the firm nee to introuce new work methos, an invite suggestions from the employees in orer to motivate them by keeping suggestion boxes /Copyright 206, IJRMST, August

2 International Journal of Research in Management, Science & Technology (E-ISSN: ) Vol. 4, No. 2, August 206 Varshney.M.G an Sangeetha Malpani (204) in their stuy Paper on job satisfaction of SBI employees job satisfaction of public sector bank employees (A case stuy of Uaipur an Rajsaman istricts State Bank of Inia), foun that job satisfaction of ifferent employees through ifferent imensions an ensity of satisfaction. This stuy ientifies the factors responsible for satisfaction an issatisfaction. Deepti Sinha (203) in her research Stuy of job satisfaction of the employees of private sector banks foun that increase of job satisfaction among the private sector bank employees. It has also foun that most of the responents are is with their job, not with job security an grievance hanling proceure. The author suggeste that the banks nee to give more job security assurance for employees an effective leaership. Swarnalatha.C (203) in her article Workplace Harassment an Job : An Empirical Stuy among Employees of Automotive Inustries in Inia foun that work place harassment affect both men an women in every life. In this research the author met 290 employees to gather the ata. The stuy has foun that employees are not with work place safety an management treatment. The authors suggeste that management nee to aopt a corial relationship with employees, iscuss the problem an reuce the risk of work place harassment problems. Sumana Devi an Ajay Sunja (203) in their stuy Job satisfaction among bank employees: A comparative stuy of public sector an private sector banks, foun that there is a significance ifference exists between employees of private an public sector banks. The author suggeste that public sector banks shoul increase the pay an also the employees nee to be empowere. Ekta Sinha (203) in her stuy A Research Work on Employee Measurement with special reference to KRIBHCO, Surat there is no ifferences in the of satisfaction among various s of employees. The author suggeste that organization coul provie training an goo opportunities for employees to the ifferent age group of employees. Velnampy.T & Sivesan.S (202) in their research Determinants of Employees Job : A Stuy on banking Inustries in Srilanka that most of the responents are with irection of supervision, participation in ecision making, an with superior relationships. The author suggeste that banks nee to be consistent in managing the employee satisfaction in orer to achieve the organizations goals effectively. February Shallu Sehgal (202) in his article Job of Bank Employees in Shimla: A comparative stuy on private an public sector Bank (Axis Bank & UCB) foun that most of the responents are is with the fringe benefits an freeom. The author suggeste that enough freeom must be given to the employees an also enhance the provie fringe benefits package. Om Rajkatoch (202) in his article Job satisfaction among college teachers: A stuy on Government colleges in Jammu (J& K) foun that this stuy college teachers are the most important group of professional for our nation s future, but many of the college teachers are is with their job. The author suggeste that the class room facilities nee to be pai more attention. Thangaswamy.A (20) in his article on A stuy on job satisfaction of bank employees with special reference to State Bank of Inia, Kanyakumari istrict foun that the job satisfaction of the employees in the bank is influence by the employees social status. Jeha Mohamma (20) in his article Job satisfaction an organizational citizenship behavior: An Empirical stuy at Higher Learning Institutions foun that employees are with work. The author suggeste that organization must encourage the employees to achieve the organizational goals. Mosammo Mahamua Parvin & Nurul Kabir (20) in their research Factors affecting Employee Job of Pharmaceutical Sector suggeste that policy makers an managers to focus on the employee job satisfaction. The organization coul improve shoul the employee job satisfaction increases. Vellaiputhiyavan.R (2009) in his research A Stuy on Employees Job in Tamilnau State Transport Corporation Limite Salem foun that there is a close relationship between esignation an of job satisfaction in TNSTC Salem. The author suggeste that management has to maintain a very corial relationship with the employees. Vaiehi (200) in her research A stuy on Job of Employees in Seshasayee Paper an Boars Limite, Eroe- foun that there is no relationship between training an evelopment in Seshasayee Paper an Boars limite with ages of ifferent sections of employees. The author suggeste that organization has to improve the employees welfare facilities to achieve a higher of job satisfaction /Copyright 206, IJRMST, August

3 International Journal of Research in Management, Science & Technology (E-ISSN: ) Vol. 4, No. 2, August 206 Nazrul Islam (2003) in his article on Job of Women Employees: A Comparison of Public an Private Sector Banks in Banglaesh, foun that most of the women employees are with co-workers relationship an work allotment an some of the employees are with overall job. The author suggeste that most of the banks nee to provie more facilities for employees. III. OBJECTIVES The present stuy is aime at fining out job satisfaction of bank employees through ifferent imension an ensity of satisfaction s. More specifically we can furnish the objectives as follows To fin out the satisfaction of SBI regaring job aspects Sex, Age,No of Depene, Marital status Pay, Eucational, experience, Leave facilities Other basic requirements etc. To ientify the factors responsible for satisfaction or issatisfaction of the bank employees A. HYPOTHESES There will be a significant relationship between the variables (namely, occupational class, race, gener, eucational, experience, age, marital status, income an job status) an job satisfaction amongst employees in a SBI. B. Significance of the stuy The stuy of job satisfaction among Bank employees is important because there are various aspects of the job that are highly attractive an lea to satisfaction an aspects of the job that lea to issatisfaction. Positive aspects inclue the opportunity to work in Bank an employees to accomplish common goals, eveloping banking backgroun an the ability to work with co-workers. It is important to ientify which factors contribute to job satisfaction as well as those that may lea to job issatisfaction to assure that the manager ship is attractive to potent. There are many variables that have been hypothesize to be a result of job satisfaction or issatisfaction. These inclue both those variables of job performance an those of eem.the egree of satisfaction are etermine bythe ratio between what we have an what we want. By law of nature as we have more,we want more, hence the of satisfaction remains less. We enjoy work an fin it to be a central part of life, but some of us hate work an o so only because they must. Job satisfaction then can be important to those who are in an organization it allows the workers an researchers to look at aspects of job satisfaction in the organization an work to increase those aspects that lea to job satisfaction. IV. METHODOLOGY Eucational qualification, nature of work, pay, job security, promotional opportunities an no. of epene persons & work life balance is Inepenent variables an Job satisfaction has been taken as epenent variable.. The main purpose of the stuy is to ientify the s of job satisfaction among employees of public sector bank an the factors contributing to job satisfaction. Bank employees in this stuy refer to clerks, officers, an managers. To achieve the objectives of the stuy 0 surveys were sent (through questioners) to 0 public sector banks situate in istricts of Gorakhpur. Therefore all the questionnaires were returne having response rate of 00%. The questionnaire using -Scale Likert (, 2 Satisfie, 3 Neutral 4 is Dis ) esign to test the impact of all the variables. For this stuy the questionnaire is ivie into 2 sections emographic variables an facets of job satisfaction. The questionnaire cover all the variables such as eucational qualifications, nature of work, pay, job security, promotional opportunities an no. of epene & work environment A. Data Analysis an Interpretation It is to be recalle that the principal objectives of the present stuy are to stuy the factors affecte job satisfaction of B.I. bank employees. Data collecte with the help of questionnaire T-test is applie for the significant of variables. Job satisfaction is erive from many inter-relate factors. Although these factors can never be completely isolate from one another for analysis, they can by the use of statistical techniques, be separate enough to give an inication of their relative importance to job satisfaction. Job satisfaction is the result of effectof so many factors. The terms are highly personalize, as the of satisfaction iffers from time to time an situation. Moreover, the attitue of any employee affects a lot. Accoring to Robbins an Sanghi (2006) Job satisfaction is collection of feelings that an iniviual hols towar his or her job. The same was contribute by MasuIbn Rahman (2008) Job satisfaction is efine as a general attitue towar one s job. It is in regar to one s feelings or state ofmin regaring the nature of their work. One gets satisfaction in any of the activities epening upon how he/she perceives the situation an what is expecte in exchange of effort. There may be the ifference between two employees, working at /Copyright 206, IJRMST, August

4 International Journal of Research in Management, Science & Technology (E-ISSN: ) Vol. 4, No. 2, August 206 a ifferent place an on ifferent cares. It all epens upon viewing of the situation an the effect of rest of the factors which are crucial at any point of time. Dis A) Personal Factors: Sex, Number of Depenents, Age, Eucational. B) Factors relate to the Job: Type of work, Size of organization, Pay, Opportunity for avancement, working conitions, Co-workers. The chi-square statistic is The p-value is The result is not significant at p <.0 TABLE IV JOB SATISFACTION ACCORDING LEAVE FACILITIES TABLE I JOB SATISFACTION ACCORDING SEX Male Female Satisfie Neutral Dis Dis The chi-square statistic is The p-value is The result is not significant at p <.0 N. TABLE II JOB SATISFACTION ACCORDING NO. OF DEPENDS Satisfactio n -2 epene 3-4 epene Moretha n 4 epenen t Tota l Satisfie Neutral Dissatisfie Dissatisfie The chi-square statistic is The p-value is The result is not significant at p <.0 TABLE III JOB SATISFACTION ACCORDING EDUCATIONAL LEVEL Grauate PG Above PG Satisfie Neutral Dis ML PL CL Satisfie Neutral Dis Dis The chi-square statistic is The p-value is The result is not significant at p <.0 TABLE V JOB SATISFACTION ACCORDING WORKING HOURS 6-8 hours More than 8 hour Satisfie Neutral Dis Dis The chi-square statistic is The p-value is The result is significant at p <.0 TABLE VI SATISFACTION ACCORDING PACKAGE Above Satisfie Neutral Dis /Copyright 206, IJRMST, August 206 2

5 International Journal of Research in Management, Science & Technology (E-ISSN: ) Vol. 4, No. 2, August 206 Dis Banks. Munich Personal Re PEc Archive, paper No. 609.pp The chi-square statistic is.4. The p-value is The result is not significant at p <.0. TABLE VII JOB SATISFACTION ACCORDING MARITAL STATUS Marrie Unmarrie Satisfie Neutral Dis Dis The chi-square statistic is The p-value is The result is not significant at p <.0. V. CONCLUSIONS However after analyzing all the aspect it is clear that no single aspect is affect total the human being. Some has influence by one aspect an others are influence by other aspect. So we cannot sai that this the main imension which affect the job satisfaction of the employee. A person will be satisfy or issatisfy, is epen on the environment in which he live or work. More over satisfaction is a state of min. REFERENCES [] Bhatti, Komal k., &Qureshi, Tahir M Impact of employee participation on job satisfaction, employee commitment an employee prouctivity. International Review of Business research papers, vol.3 no.2 June 2007 [2] Khali Salman &Irsha Muhamma,( 20) Factor Affecting Job Journal of Management Research, 6(2), [3] Lethal C (2007) The Impact of Eucational on Female Employees Job. Journal of Community Guiance. 8 (3),pp [4] MasuIbnRahman (2008). The Measurement of in Work an Retirement, Chicago: Ran-McNally. [] Patel,M.K.(999). A stuy of impact of age on job involvement an organizational commitment of Nationalize an Co-operative bank employees. Journal of Inian Acaemy of Applie Psychology.2(-2),pp.6-70 [6] Robbins an Sanghi (2006). Job New York: John Wiley & Sons. [7] Sargent an Hannum (200). job satisfaction public sector bank employees [Electronic version]. Public Aministration Quarterly, 7(), [8] Singh. G. Janak an NamitaDewans (2003): "Job satisfaction among bank emloyees." [9] Inian Journal of Banking Review. Vol 24. No. 2. [0] Yasir, K., an Fawa, H., (2009). Pay an Job : A Comparative Analysis of Different Pakistani Commercial /Copyright 206, IJRMST, August

Evaluating Customer Satisfaction of an Indian Public Sector Bank Using Customer Relationship Management

Evaluating Customer Satisfaction of an Inian Public Sector Bank Using Customer Relationship Management MOHAMMED ARIF SHAIKH Lecturer Department of International Trae &Investment Management, School of Business