To Dial-in: or Event Number: #

Transcription

1 To Dial-in: or Event Number: #

2 Topics Participant Experience About AMGA s Employee Satisfaction and Engagement Survey Survey Process and Report Distribution Report Contents Survey Schedule and the Cost of Participation

3 Our Guest Speakers Kathei Hendrickson is the HR Director at The Vancouver Clinic in the state of Washington. Established in 1936, The Vancouver Clinic has grown to become the largest private multi-specialty clinic in Clark County Washington. Approximately 175 physicians work at the Clinic, as well as nearly 300 other licensed professionals, including medical assistants, nurses, nurse-midwives, physical therapists, and allied health professionals. Kevin Elledge is the Executive Director of Operations for OU Physicians. OU Physicians is Oklahoma s largest physicians group. The practice encompasses almost every adult and child specialty and serves as the clinical practice of the University of Oklahoma College of Medicine. The group s doctors treat patients, train physicians in their role as college faculty and conduct health research. Some have pioneered surgical procedures or innovations in patient care that are world firsts.

4 The Vancouver Clinic Experience The Vancouver Clinic started has grown from single practice in downtown with four doctors to largest private multi-specialty clinic in Clark County in Washington State. Approximately 175 physicians, 40 advanced health practitioners, and 751 other employees work at the Clinic. First Participated in 2011, and last participated in the Fall survey. In the 2013 survey, data included 904 employees, of which over 74% completed the survey. Compared with the Vancouver Clinic s previous results, they saw a 39% increase from employees that indicated they strongly agreed they were satisfied with their job overall from the 2011 results.

5 The Vancouver Clinic Experience

6 The OU Physicians Experience OU Physicians sees patients in their clinics at the OU Health Sciences Center in Oklahoma City and in Edmond, Midwest City, Enid and other communities around Oklahoma. They also staff OU Medical Center, the Stephenson Cancer Center and The Children s Hospital, Oklahoma s only comprehensive pediatric hospital. The practice has grown steadily over the last decade and in Fiscal Year 2014, OU Physicians was projected to log almost over 600,000 patient visits. Participated for the first time in the Winter 2013 survey cycle and again in the 2014 Winter survey cycle. In the 2014 survey cycle, OU Physicians was in the 93 rd percentile for overall satisfaction. *During this webinar, Kevin Elledge, Executive Director of Operations for OU Physicians, will make comments about his organization s experience with the AMGA survey tool. The University of Oklahoma does not endorse products or services, and accordingly, Mr. Elledge sremarks shall not be construed as an endorsement of the AMGA survey tool or process.

7 The OU Physicians Experience

8 Questions? To ask a question, you can use the chat or Q&A box in the bottom right corner of your screen, just type your question in the small dialog box and click the Send Button. If you are viewing it in full screen mode, click the? on the floating toolbar, and the Q&A dialog box will appear. Remember to be courteous to others on the call keep your phone on mute unless asking a question, and never put the call on hold. You can always hang-up and dial back in. To Dial-in: or Event Number: : #

9 About AMGA s Employee Satisfaction and Engagement Survey Part of AMGA s survey benchmarking suite of products Backed by fifteen years of survey and benchmarking experience Supported by a record of exemplary customer service. Developed specifically for medical group practices with the guidance from future users of the survey Allows for benchmarking with similar organizations within markets or across the US Designed to minimize administrative burden on participating organizations, in part by limiting the survey to the web and sending out survey invitations by

10 Defining the Dimensions The ten dimensions include nine satisfaction dimensions and employee engagement. The dimensions are described below: 1. Employee Engagement 2. Growth Opportunities 3. Health Benefits 4. Leaves 5. Pay 6. Personal Relationships 7. Physician Interactions 8. Rewarding Work 9. Supervision 10. Workload

11 Beyond the Dimensions In addition to the ten dimensions, additional topics are included in the report. Each topic listed below consists of one question in the survey. Overall Satisfaction Future Tenure Recommendation to Others Open-ended question Custom Questions

12 Questions? To ask a question, you can use the chat or Q&A box in the bottom right corner of your screen, just type your question in the small dialog box and click the Send Button. If you are viewing it in full screen mode, click the? on the floating toolbar, and the Q&A dialog box will appear. Remember to be courteous to others on the call keep your phone on mute unless asking a question, and never put the call on hold. You can always hang-up and dial back in. To Dial-in: or Event Number: #

13 Pre-Survey Preparation STEP 1 COMPLETE YOUR MEDICAL GROUP S PROFILE STEP 2 SEND IN YOUR CUSTOM QUESTIONS (Optional) STEP 3 SEND IN YOUR PERSONALIZED NOTICES STEP 4 CONDUCT TEST S STEP 5 SEND OUT PRE-NOTIFICATION LETTER

14 The Survey Period and Report Distribution During the course of the two week survey period, a minimum of three s will be sent. The AMGA will send out the first the day the survey is opened. The AMGA will also send two reminders to the employees that have not yet participated. The report will be distributed within one month after the end of the survey period. The AMGA will distribute the report via (a PDF) and hard copy to the primary contact at each participating medical group.

15 Questions? To ask a question, you can use the chat or Q&A box in the bottom right corner of your screen, just type your question in the small dialog box and click the Send Button. If you are viewing it in full screen mode, click the? on the floating toolbar, and the Q&A dialog box will appear. Remember to be courteous to others on the call keep your phone on mute unless asking a question, and never put the call on hold. You can always hang-up and dial back in. To Dial-in: or Event Number: : #

16 Dimensions Report Contents This chart compares how satisfied employees are with each dimension. This analysis is produced at the overall clinic level; as well as for each site, AMGA job category, and supervisor. Dimensions of Employee Satisfaction and Engagement Graphed in Descending order of Correlation with Overall Satisfaction Very Satisfied or Level of Employee Engagement Best Practice (95 th Percentile) AMGA Norm Current Results for Clinic Previous Results for Clinic Sample Clinic Previous AMGA Norm Best Practice (95th Ptile)

17 Charts by Cohort Report Contents This chart shows overall satisfaction by cohort at the overall clinic level. In the report, each dimension contains a similar chart. Overall Satisfaction by Cohort Sample Clinic Previous AMGA Norm 0.60 Best Practice (95th Ptile) All Employees Executive/ Senior Management Middle Managers Supervisors Non-managers 30 or Less Over 50 Female Male 5 Years or Less 6-10 Years Over 10 Years Very Satisfied Management Level Age Gender Years Employed

18 Target Improvement Map DIMENSIONS IN TOP LEFT QUADRANT Clinic score is above 50th percentile but area not highly correlated with overall satisfaction Report Contents DIMENSIONS IN TOP RIGHT QUADRANT Clinic score is above 50th percentile in area highly correlated with overall satisfaction Personal Relationships 75th Dimension Percentile Ranking 50th Health Benefits Leaves Pay Workload Growth Opportunities Employee Engagement Rewarding Work 25th Physician Interactions Supervision AMGA Correlation with Overall Satisfaction DIMENSIONS IN BOTTOM LEFT QUADRANT Clinic score is below 50th percentile but area not highly correlated with overall satisfaction DIMENSIONS IN BOTTOM RIGHT QUADRANT Clinic score is below 50th percentile in area highly correlated with overall satisfaction

19 Report Contents Detailed Analysis of a Dimension Questions in Rewarding Work Dimension Strongly Disagree Disagree Neither Agree Strongly Agree AMGA Norm Strongly Agree My job makes full use of my skills and abilities 5% 14% 20% 39% 22% 23% The work that I do is stimulating 8% 11% 22% 36% 24% 26% I enjoy the work that I do 2% 10% 24% 37% 27% 24% I find the kind of work I do to be personally rewarding 5% 14% 20% 39% 22% 23% The work I do provides a valuable service to others 8% 11% 25% 36% 21% 26% The work I do allows room for creativity in how I do things 2% 10% 24% 37% 22% 24% I get to perform a wide variety of duties in my work 5% 19% 20% 39% 17% 23% The nature of my job demands that I learn new things and develop new skills My work allows me to take on significant responsibilities 8% 11% 25% 36% 21% 26% 12% 19% 24% 37% 8% 24%

20 Questions? To ask a question, you can use the chat or Q&A box in the bottom right corner of your screen, just type your question in the small dialog box and click the Send Button. If you are viewing it in full screen mode, click the? on the floating toolbar, and the Q&A dialog box will appear. Remember to be courteous to others on the call keep your phone on mute unless asking a question, and never put the call on hold. You can always hang-up and dial back in. To Dial-in: or Event Number: #

21 2014 Survey Schedule Survey Process Fall 1 Fall 2 Register to Participate August 28 October 2 Survey opens to employees September 22 October 27 AMGA will send report October 30 December 5

22 Number of Employees The Cost of Participation* Base Member Rates Base Non-Member Rates <251 $3,125 ($4,375) $6,250 ($7,500) $3,650 ($6,150) $7,300 ($10,800) $4,175 ($9,175) $8,350 ($13,350) $4,675 ($12,175) $9,350 ($17,350) >2001 $5,200 ($12,700) $10,400 ($17,900) * In addition to the base rate, there is a per employee web survey charge of $5.00 with a maximum web survey charge of $7,500 (at 1,500 employees). In the costs listed, the amount in parenthesis includes the base rate plus the maximum per employee web survey charge for an organization of that size group. OPTIONAL: $150 per question for each custom question added to the survey (maximum of five).

23 Contact: Mark Babey Phone: (703) ext337 Fax: (703) Questions?