Maximize Cultural Competency in Care Delivery: An Introduction to Quality Interactions Resource Center (QIRC)
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1 Maximize Cultural Competency in Care Delivery: An Introduction to Quality Interactions Resource Center (QIRC)
2 All attendees will be automatically muted and in listen-only mode for the duration of the presentation Participation is highly encouraged! The speaker will take questions all throughout the presentation so please feel free to submit questions using the chat function. Please submit your responses to the polls during the presentation. Don t forget the satisfaction survey following the webinar. All slides and the audio recording will be made available on our website following the presentation
3 Our speaker: Nina Guercio is a Talent & Development Consultant within Human Resources at NewYork-Presbyterian Hospital
4 QUALITY INTERACTIONS A Cultural Competence Resource Site For NYP DSRIP PPS
5 Today s webinar Purpose: An orientation of the Quality Interactions Resource Site Learning Objectives: You will Learn how to access and utilize information needed immediately (day-to-day needs) Learn how to explore the site s resources for long term development and skill building PRACTICE using the site
6
7 1. Tabs 2. Center 3. Bottom tiles
8 Difficult Situations
9 Difficult Situations
10 Clinical Issues
11 Clinical Issues
12 Language & Interpretation
13 Language & Interpretation
14 Ethnic Origins
15 Ethnic Origins
16 Religions
17 Religions
18 Models
19 Clinical Case Study: Mohammad Mohammad is a devout Muslim from Afghanistan who had surgery for stomach cancer He is now refusing the chemo recommended by his physician Mohammad s daughter thinks he fears that the kind of chemo offered will prevent him from observing daily prayer She also wonders if a professional translator might have avoided the misunderstandings
20 Non-Clinical Case: Telephone What is the problem with how this was handled? How can the Resource Site help?
21 Non-Clinical Case: In Person Mr. Nassir Ahmad is a 42 year old businessman originally from Egypt. He has been seeing Dr. Carter for several years. He can be demanding and somewhat challenging to deal with sometimes. He often arrives early for his appointments. Today he comes 30 minutes before his scheduled visit. He is apparently having some pain. He approaches very close to the receptionist and asks how long it will be before the doctor sees him.
22 Homework Use the Quality Interactions Cultural Competence Resource Site to research a population served by your unit or clinic an issue relevant to your unit or clinic a specific patient Consider how to use the site for onboarding new staff What respectfully curious questions might you ask of your patients going forward? An excellent brainstorming activity for teams!
23 QUESTIONS?
24 Thank you for participating!
25 Presenter Biography Nina Guercio is a Talent & Development Consultant within Human Resources at NewYork-Presbyterian Hospital. She has over 15 years of experience in the field of Human Resources, and has leveraged her personal passion for diversity, inclusion and cultural competence in various projects at the hospital. She has a B.A. in Education from Brown University and an M.A. in Social-Organizational Psychology from Columbia University.
26 Special thanks to our guest volunteer! Ebbony McPhatter Operations Supervisor Care Coordination Department St. Mary s Health Care System for Children
27 Upcoming Webinars from NYP PPS and Collaborators: Register Here: Pharmacotherapy for Tobacco Cessation: Practice & Policy Wednesday, March 22, :00 PM - 2:00 PM EST The webinar will feature Dr. David Albert, DDS, MPH, NYP PPS Tobacco Cessation Project Lead & Medical Director for the NYP Fort Washington Dental Clinic. Society, Culture and Race in Clinical Care Wednesday, March 29, 2017 from 1:00 PM - 2:00 PM EST This presentation will be led by Bradley Matthys Moore, PhD, Research and Partnerships Manager at The Lenox Hill Neighborhood House. An Overview of the Health Home Serving Children Tuesday, April 4, 2017 from 11:00 AM - 12:00 PM EST This webinar will feature Jodi Saitowitz, LCSW, Executive Director of The Collaborative for Children and Families. Special Webinar Announcement from GNYHA/NYLAG LegalHealth: Understanding the Current Immigration Landscape for Patients Thursday, March 30, 2017 from 3:00-4:30 PM EST Register: We want to hear from you! Please contact ppsmembership@nyp.org with any feedback.
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