Canada has developed a sophisticated employment service policy A comprehensive service model in

Transcription

1 Study Visit on Employment Assistance Service in Canada (14-18 September 2009, Vancouver, Canada)

2 Purpose of the visit Canada has developed a sophisticated employment service policy A comprehensive service model in providing inter-connected services in assessment, training, placement, and career counseling Different roles played by various parities (government, service providers, training bodies, business sector)

3 Study Tour Schedule

4 Delegates Service Units Baptist Oi Kwan Social Service Name of Delegates Mr. Lo king Sum, Charles Haven of Hope Christian Service Ms. Yiu On Mei, Almaz Hong Kong Single Parents Association New Life Psychiatric Rehabilitation Association Ms. Yu Sau Chu, Jessie Ms. Hui Wai Ching, Stella Ms. Tam Yee Ching, Ellen

5 Ms. Ellen Tam Ms. Stella Hui Mr. Charles Lo Ms. Almaz Yiu Ms. Jessie Yu

6 A. Introduction of study tour; Content welfare system/policies; meeting with officers of House & Social Development division + employment programs in Canada BC Centre for Ability; S.U.C.C.E.S.S service; Employment theories & models by Professor Norm & Dr. Roberta; B. Implication & Recommendation C. Conclusion D. Discussion

7 Meeting with Human Resources and Skills Development Canada

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9 BC Employment and Assistance Program BC Employment and Assistance is an income- and asset-tested program intended to assist people temporarily while they find work, and to assist those who are unable to fully participate in the workforce.

10 Personal responsibility and active participation are the key principles of BC Employment and Assistance. Employable applicants are expected to look for work before they receive assistance, and people receiving income assistance are expected to complete an Employment Plan, seek work, and participate in job placement and job training programs so they may reach their goal of self-reliance.

11 People with disabilities who can work are supported by employment programs that recognize the cyclical nature of some disabilities. Assistance is also available to those in need who are not expected to gain independence through employment.

12 What is Employment Insurance (EI) The Employment Insurance (EI) program provides temporary income support to those who are between jobs; cannot work for reasons of sickness, childbirth, or parenting; or who are providing care or support to a family member who is gravely ill with a significant risk of death.

13 Types of EI Benefits Employment Insurance Regular Benefits Employment Insurance Maternity and Parental Benefits Employment Insurance Sickness Benefits Employment Insurance Compassionate Care Benefits Employment Insurance Fishing Benifits

14 Employment Insurance Regular Benefits Employment Insurance (EI) provides Regular Benefits to individuals who lose their jobs through no fault of their own (for example, due to shortage of work, seasonal or mass lay-offs) and are available for and able to work, but can't find a job.

15 Who is Eligible the 52-week period immediately before the start date of a claim, or the period since the start of a previous EI claim if that claim had started during the 52 week-period. Most people will need between 420 and 700 insurable hours of work in their qualifying period to qualify.

16 The Skills Development program To provides financial assistance to eligible Individuals "insured participant to help them obtain the skills training they need to obtain employment. Applicant fill the application form and submit it to the nearest Service Canada Centre. Applicant will receive an employment assessment and develop a Return to Work Action Plan with a case manager.

17 Agencies Visit BC Centre for Ability. Employment Assistance Center S.U.C.C.E.S.S

18 BC Center for Ability

19 BC Center for Ability BC Centre for Ability is a non-profit service provider that aiming at exploring employment opportunities for people with disabilities.

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21 SEGWAYE Program Overview

22 SEGWAYE Goals To help young adults access: Vocational programs Training Work Volunteer experience

23 EMPLOYMENT RESOURCE CENTRE for Persons with Disabilities (ERCPD)

24 What Do They Do? Their staff includes social workers and employment counsellors. To serve adults who have a disability or To serve adults who have a disability or chronic illness that is a barrier to employment to return to or prepare for work.

25 The Process Initial Intake at ERCPD Case Review Needs Assessment Employment Planning Job Search Job Maintenance Career Planning Skills Enhancement

26 Opportunities Fund Program for Persons with Disabilities

27 An Overview of the Opportunities Fund (OF) OF is designed for adults who have a disability who are not eligible for employment services funded through the Employment Insurance system. Adults with disabilities often are not able to work and contribute to the employment insurance program. OF assists these adults.

28 CLIENT CONTACTS OPPORTUNITIES FUND (OF) REFERRED TO APPROPRIATE CASE MANAGER REFERS CLIENT TO OF TO APPLY FOR A WAGE SUBSIDY REFERS CLIENT TO OF TO APPLY FOR TRAINING FUNDS SUCCESSFUL APPLICATION UNSUCCESSFUL APPLICATION SUCCESSFUL APPLICATION UNSUCCESSFUL APPLICATION OF WILL MAKE ARRANGEMENTS TO MEET WITH CLIENT AND EMPLOYER TO COMPLETE A WAGE SUBSIDY AGREEMENT REFERRED BACK TO CASE MANAGER WITH RATIONALE OF WILL ARRANGE A MEETING WITH CLIENT TO FURTHER ASSESS PLAN AND NEGOTIATE FUNDING REFERRED BACK TO CASE MANAGER WITH RATIONALE AGREEMENT IS PRESENTED TO OF SUPERVISOR FOR APPROVAL PLAN IS PRESENTED TO OF SUPERVISOR FOR APPROVAL NOT APPROVED: CASE MANAGER WILL BE NOTIFIED WITH AN EXPLANATION IF APPROVED: SPONSORSHIP LETTER SENT TO SCHOOL AND CASE MANAGER NOTIFIED NOT APPROVED: CASE MANAGER WILL BE NOTIFIED WITH AN EXPLANATION IF APPROVED: SPONSORSHIP LETTER SENT TO SCHOOL AND CASE MANAGER NOTIFIED OF WILL MONITOR PROGRESS AND PROVIDE FISCAL MANAGEMENT OF WILL MONITOR MONITORING AND PROVIDE FISCAL MANAGEMENT WAGE SUBSIDY COMPLETE CASE MANAGER NOTIFIED TRAINING COMPLETE REFERRED BACK TO CASE MANAGER FOR NEXT STEP ON THE RTWAP

29 Greater Vancouver Business Leadership Network

30 Overview The Business Leadership Network (BLN) concept was first developed in the U.S. in The Greater Vancouver Business Leadership Network (GVBLN) program started in The goal is to educate and engage employers to market the benefits of hiring qualified applicants with disabilities.

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32 S.U.C.C.E.S.S. Welcoming and Orientation - Head Office Brief Overview on EAS Services in Canada Their service includes Social Services; Employment Services; Business and Economic Development Services; Health and Housing Services.

33 Career Resource Centre /Job Search Workshop (Needs Determination / Individual Employment Counseling) Community Assistance Program 2 (Provincial Programs) SUCCESS Bridging Employment Program for Women Experience for Hire 45+ (A program designed to mature job seekers) Pro- tech Job Mentoring Program Gateway to Asia SENI Abilities to Business (A2B) (A Self Employment Program for People with Disabilities)

34 SUCCESS: Head Quarter

35 Meeting with Jackline (Children and Home affair)

36 Meeting with Tung Chan (CEO)

37 Meeting with Thomas (Principal, Senior Program Director)

38 SUCCESS: Burnaby Training Institute (Employment Service Center)

39 SUCCESS: EAS Keefer Place (Employment Service Center)

40 Employment Service Center

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42 SUCCESS: Coquitlam (Work Resource Center)

43 BC Employment Program (Employment Program for IA)

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45 SUCCESS: EAS Keefer Place (BC Employment Program for IA)

46 SUCCESS: West Broadway Aboriginal Bridging Services Women Center Confidential Confidential

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49 SUCCESS: West Broadway (Business & Economic Development)

50 Trade and Investment Support Gateway to Asia

51 SENI (sustainable employment network inc.) Abilities 2 Business

52 SUCCESS: West Pender 45+ Pro tech Wrap Up Farewell

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55 Meeting with Professor Amundson

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59 What is Career Counseling (Coaching) Employment related issues Client-centered approach process Goal is to empower clients to take responsibility for their own return-to-work process by offering active listening and professional guidance MOTIVATION is the key

60 Employment theories and models Professor Norm Amundson Expert in employment service delivery Promote case management Needs Identification Needs Determination Counseling Assessment

61 Employment theories and models Professor Norm Amundson (cont d) Needs Determination Case manager gathers information, determining in needs, examining eligibility, examining options and interventions to address identified need, followed with an Action Plan Counseling Assessment involves 4 phases: Identification of Employment Difficulty; Clarification of the Employment Difficulty; Development of an Action Plan; Implementation and Evaluation, including follow-up and case management Windows-based case management system

62 Employment theories and models Dr. Roberta Neault Expert on career counseling and coaching, corporate consulting and counselor education President of Life Strategies Ltd an international consulting / training / program development company Encourage professional training program Career Development Practitioner Certificate Program, Global Career Development Facilitator Promoting standard of competency of employment counselors

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64 Implication Train for WHAT? Employment Comparison of employment policy & employment assistance service between Canada and Hong Kong Canada: Invest on People HK: Invest on Service Career counseling is professional

65 Recommendation Develop Qualified Career Counseling Program Train up Professional Career Counselors Rationale of Employment Service Rationale of individual capability

66 The Government is at best to take a central role in coordinating trainings, vocational services and social security policies Government Universities NGOs HKCSS

67 Conclusion

68 Thank You