Explore the Possibilities

Transcription

1 Explore the Possibilities 2013 HR Service Delivery Forum Adopting a New and Truly Global HR Technology at Lenovo Yolanda Conyers, Vice President, Global HR Operations & Chief Diversity Officer Lenovo 2013 Towers Watson. All rights reserved.

2 Lenovo is: A $30B global personal technology company 30,000 employees Customers in 160+ countries Global Fortune 500 company on the scale of: Our Mission Become one of the world s leading personal technology companies over the next five years by focusing on: Culture, Computers and Convergence 1

3 A next generation global enterprise BusinessWeek Global and local: Investing in key markets and ensuring the right people are in the right places Proactive, not reactive: Built our structure to anticipate and fuel future growth Strength in diversity: Seven countries represented in our top 10 executives; 17 in our top 100 2

4 The PC+ Era: The time is now 3

5 Lenovo s story: A journey of change 1977 Our Beginning Our Future 4

6 A market share juggernaut Wall Street Journal #2 Worldwide share (IDC) 13 Straight quarters as fastest-growing major PC company 16.0% Lenovo WW PC Market Share 13.1% % 8.2% %

7 Our world is changing Current: PC Industry Future: PC+ Industry and HR Needs To Change Provide enhanced HR systems and services Enable transition of newly acquired organizations Simplify, standardize and speed how processes are executed 6

8 HR house model: Our execution framework Lenovo Mission Culture. Computers. Convergence Lenovo Business and Culture Strategy Protect and Attack The Lenovo Way HR Value Proposition People Capability Optimize Individual Performance Organization Capability Drive Lenovo s Growth and Innovation HR Focus and Direction: 2012/13 Strategic Priorities Develop Talent Management Process Develop and Communicate Total Rewards Strategy People and Leadership Development Drive HR Operations Excellence Make HR Integral to Mergers and Acquisitions How We Measure Our Effectiveness HR Metrics and Measures Quantitative Metrics (What Results We Produce) and Qualitative Metrics (How Well We Execute) HR Values Driving the.. HR Competencies D. O. E. R. S. B. A. S. I. C. S. 7

9 and DO it better, with: World-class, intuitive systems Globally consistent processes Standardized reports Accurate analytics Quality HR consulting 8

10 HR house model: Our execution framework SAP Next Gen and beyond People+ Next Gen 2.0 People+ Next Gen countries 100+ processes HR Ops Reorg Three Chinese BUs integrated China and Int l integrated Data Analytics More robust SC Consolidating tools 9

11 Next Gen 1.0: Vision To provide Lenovo s leaders and employees with the trusted, timely support needed to plan, perform, prioritize and practice more efficiently and effectively Goal Move to a more cost-effective provider for HR services while increasing service delivery satisfaction and consistency Scope 59 countries Replace services for HRMS, Reporting and Analytics, Expenses, Payroll, Service Center 10

12 Benefits realized: NG 1.0 improvement metrics Savings 40% savings over five years SLA Customer Satisfaction Total Outsourced All cases, five days 90.3% Agent-selected 10% 94.6% Outsourced/Insourced Severity-based, one to four days 95% All calls 89% Payroll Accuracy 98.7% 99.5% Payroll Timeliness 100% 99.4% 11

13 Lessons learned Greater emphasis on change management Engage and leverage your HR community Keep the project team well connected (F2F) Don t let the perfect be the enemy of the good Create a safe environment to surface issues early Never lose your sense of humor! 12

14 People+ (Next Gen 2.0): Why now? Technology / Industry Changes Convergence Cloud Victory PC+ People+ Merger & Acquisition NEC Medion Jade Voyager etc. Reorganization GEO BU etc. Culture Change The Lenovo Way 13

15 People+: Our goal 52 countries China Process Global Reporting Reports LC MyHR SAP Process LIPC PeopleSoft Process Other HR Systems TAA PeopleSoft Payroll Mfg. MIDH MyHR Mobile One Process Integrated Global System Other HR Systems TAA PeopleSoft Payroll Mfg. Today Transformation Two-step process Tomorrow Stage A Integrate MIDH/LC/LIPC TAA and Payroll June 3, 2013 Stage B Integrate China and LI April 1, 2014 Integrated Global System 14

16 People+: Our challenge Challenge #1: System Challenge #2: Team Challenge #3: Mindset 15

17 Managing the changes and challenges A great solution + Effective project leadership = Change success A Winning Formula A great solution + + Effective project leadership Managing the human side of change = Change success 16

18 Three guiding principles 1 Buy-in and sponsorship of senior leaders 2 Leverage HR partner community 3 Make the tough decisions early 17

19 What s Next: People+ 2.0 More robust Service Center More forward-thinking re Workday enhancements Decision analytics One platform for all HR activities Developing people through broader scope jobs 18

20 Questions? 19

21 Today s presenters Robert Zampetti Director HR Service Delivery Asia Pacific robert.zampetti@ David Mitchell Director HR Service Delivery China david.mitchell@