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Anthony Norris
6 years ago
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1 The presentation will begin shortly. Audio will be streamed directly via your computer speakers. Enjoy the webcast! 2016 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc. All other company and product names are the property of their respective manufacturers. Specifications and other details listed are accurate as of printing, but may change without notice.

2 Duty of Care: Best Practices for Safeguarding your Employees Suzette Messa Product Manager, Concur Tim Crockett VP Security, HX Global

3 Objectives Understand your organization s Duty of Care requirements and how to meet them head-on Learn best practices across the three cycles of the trip: pre-travel, during travel and post-travel Gain recommendations on how to best to assist employees when a crisis strikes

4 Poll: In which role do you fall? Common Roles for Duty of Care Travel Manager HR Leadership Risk/Security Management Other

5 Tim Crockett Vice President, HX Global

6 A Dangerous Place

7 Duty of Care? compliance The Traveler Vs The Organization regulations mandates communicate outdated updates silos status concern

8 You owe it to your people to keep them safe Duty of Care: Your moral and legal responsibility to care for the well-being of your employees during the course of business. If footnotes, please add here.

11 Suzette Messa Product Manager, Concur

12 Poll: Do you have a duty of care program in place? 1 We have nothing in place 10 We have a world class program

13 Taking on Travel Employee Risk Management 31% of companies do not manage data for the purpose of Travel Risk Management Only 19% of companies say trip risk is monitored and communications are updated prior to and throughout the trip

Program Best Practices Use automated detection and messaging to contact the employee and/or an administer Verify presence of mobile phones, hotels, etc.

14 Program Best Practices Use automated detection and messaging to contact the employee and/or an administer Verify presence of mobile phones, hotels, etc. Advise when the itinerary contains trigger points More then x number of individuals on a flight Countries with prohibited travel or special instructions Restricted Airlines

Employee Training & Communication Share information before and during the trip Trip Request Approval process Require approval before going to specific locations Require employees to verify they have

15 Employee Training & Communication Share information before and during the trip Trip Request Approval process Require approval before going to specific locations Require employees to verify they have read country risk information, received vaccinations/ proper documentation, etc. Automate Pre-Travel Advisories Include contact information and country tips before the trip Provide Risk Alerts to travelers Ensure employees know who to contact when emergencies arise Medical, Security, Crisis Wallet cards

16 Challenge #1-Crucial Data Resides in Silos

17 SSO into Concur Travel and Expense Multiple Data Sources Offices and Remote Employee Locations

18 Show all the messages that have been sent to the individual and/or received by them Show contact details and other profile information Show the itinerary information

19 Challenge #2 - Lack of Preparedness 19

20 Approved Requests Employee verification requirements Workflow based on risk level

21 Contact information Country Information

22 Notifications based on Itinerary details

23 Challenge #3 -Limited Resources

24 24/7 Automate alerts to travellers Automated affected traveller notifications to Administrators One and two way messaging

25 Active Monitoring with HX Global Leave it to the experts Simplify risk responsibilities Connect to employees at a moment s notice

26 Align those responsible for traveling employees (TMC, Security, Risk etc.) Use policy to guide the organization in safety & security Identify & consolidate all of your travel data in one place Educate your travelers about staying safe & healthy on the road Provide employees with clear emergency contact info

27 Q&A

28 2016 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc. All other company and product names are the property of their respective manufacturers. Specifications and other details listed are accurate as of printing, but may change without notice.

The presentation will begin shortly. Audio will be streamed directly via your computer speakers. Enjoy the webcast!

The presentation will begin shortly. Audio will be streamed directly via your computer speakers. Enjoy the webcast! 2016 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies,