Report Automation in the Travel Industry

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Percival Lewis
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1 a product of Softcrylic Report Automation in the Travel Industry White Paper

TapestryKPI Reporting TapestryKPI is a SaaS based solution tackling the challenge of aggregating disparate from multiple

TapestryKPI saves time and money in gathering valuable and automating needed performance reports.

possible load-factors the more seats sold and filled, the greater the revenue.

01 online 04 ancillary 02 social 03 mobile In fact, airline revenue and yield management is a highly complex business

Not only are ticket sales critical, but revenue from ancillary sources income generated from revenues such as baggage fees,

hotels and auto rental services often are significant drivers of the bottom line.

emotional market pressures such as passenger concerns about the economy, the hassle of air travel with passenger screening

But the value of digital that reflects attitudes of passengers regarding ticket purchases has increased geometrically over

There is a broad vein of valuable information that, if collected, analyzed, and understood can be used to boost both ticket

2 TapestryKPI Reporting TapestryKPI is a SaaS based solution tackling the challenge of aggregating disparate from multiple sources and transforming the into usable clean sets that organizations require for business performance monitoring. TapestryKPI saves time and money in gathering valuable and automating needed performance reports. Furthermore, our platform helps organizations in the travel industry make strategic decisions based on timely customer shopping and conversion behavior. Example: Airlines At first glance, airline revenue would seem to be a straight-forward business model: maintain the highest possible load-factors the more seats sold and filled, the greater the revenue. As long as passenger ticket revenues are greater than total operational expenses, the airline is making a profit. 01 online 04 ancillary 02 social 03 mobile In fact, airline revenue and yield management is a highly complex business challenge. Not only are ticket sales critical, but revenue from ancillary sources income generated from revenues such as baggage fees, fees for preferred seating options, food service, onboard shopping, pay-per-view entertainment, as well as partnerships with hotels and auto rental services often are significant drivers of the bottom line. Airline economics are also highly volatile, subject to real market pressures such as the price of crude oil and fuel, and emotional market pressures such as passenger concerns about the economy, the hassle of air travel with passenger screening and interruptions of service always in the headlines. Yield management, i.e., income from ticket sales, is reasonably well understood. But the value of digital that reflects attitudes of passengers regarding ticket purchases has increased geometrically over the past decade. There is a broad vein of valuable information that, if collected, analyzed, and understood can be used to boost both ticket sales and ancillary revenues. To manage revenues at the highest level of efficiency, today s airlines must be able to access market influencers on a daily basis. The challenge is to be able to collect all available from myriad sources, and to be able to use that in near-real-time to make revenue management (RM), Ecommerce and marketing decisions quickly. The bottom line is that the amount of available to an airlines can be staggering, making optimum performance almost impossible to manage when relying solely on human resources. But there is a demonstrated, proven solution. 2

Problem Statement Accessing the daily volumes of market-related, in any field, requires the technology to stay connected and constantly collect

Once that information has been captured, it must be analyzed evaluated, organized, and structured in a way that it can be used to make rational

Each channel will likely have multiple sources of.

Determining the relevance and relative importance of each bit of is a difficult feat and frequently beyond the capability of the best team of analysts.

rational, timely decisions based on complete, relevant, and current.

Most organizations connect to multiple online sources from customers, vendors, and partners.

3 Problem Statement Accessing the daily volumes of market-related, in any field, requires the technology to stay connected and constantly collect relevant. But that is only part of the challenge. Once that information has been captured, it must be analyzed evaluated, organized, and structured in a way that it can be used to make rational marketing decisions. Specifically, most organizations have multiple channels for collecting from customers, vendors, and partners (Figure 1). Each channel will likely have multiple sources of. Each of these sources is an active, source of product or market providing a single piece of the greater puzzle. Determining the relevance and relative importance of each bit of is a difficult feat and frequently beyond the capability of the best team of analysts. They key is to make sense from the apparent chaos and identify key performance indicators (KPI) so that decision makers are informed, and can make rational, timely decisions based on complete, relevant, and current. Online Mobile Ancillary Revenue Management Marketing & Social Load Factor Data Shopping Competitive Paid Search Figure 1. Most organizations connect to multiple online sources from customers, vendors, and partners. The Solution TapestryKPI TapestryKPI, provided as Software as a Service (SaaS), is an interactive cloud-based business intelligence tool for the travel industry (Figure 2). It enables access to shopping performance and delivers insights in near real-time about product sales and market anomalies that require attention. TapestryKPI weaves the together to create reporting views according to the Travel industry needs. Tapestry isn t trying to put industry specific into a generic reporting tool but rather deliver industry specific reports the way the travel industries view and measure their businesses. It can simultaneously monitor numerous sources (e.g., Adobe Analytics, Google Analytics, Doubleclick, ITA, Alianz, Internal DBs etc ) and is unique in providing actionable insights by alerting analysts to customer shopping behavior that indicates a revenue opportunity. 3

Online Mobile Ancillary Revenue Management Marketing & Social Source automatically retrieved and placed in queue for transformation Data Sources Load Factor Data Shopping Competitive E-mail Paid

Email, FTP, Web Bot or JS tag Data Knowledge Map Tapestry warehouse is available via API and web connectors for 3 rd party viz tools Report Generation Logic User Interface Layer Disparate is

4 Online Mobile Ancillary Revenue Management Marketing & Social Source automatically retrieved and placed in queue for transformation Data Sources Load Factor Data Shopping Competitive Paid Search TapestryKPI blends from multiple sources, providing performance & goals in a single view Reports can be viewed, scheduled and delivered based on user login and group access Retrieve with APIs, , FTP, Web Bot or JS tag Data Knowledge Map Tapestry warehouse is available via API and web connectors for 3 rd party viz tools Report Generation Logic User Interface Layer Disparate is retrieved, normalized and stored Any number of sources can be added Figure 2. TapestryKPI, provided as Software as a service (SAAS), features software for aggregating and integrating across a variety of reporting platforms and presenting in concise, meaningful reports. TapestryKPI was designed to unify the ever-growing and fragmented digital space of online commerce. The system is organized by key travel verticals: Online, Marketing & Social, Mobile, Ancillary and Revenue Management. Online: Companies have invested significantly in developing online solutions for travel. TapestryKPI pulls from all major web firms including Adobe/Omniture, Web Trends, Coremetrics, and Google. TapestryKPI automates reporting of all web-sourced KPIs and provides custom reporting seamlessly without analyst intervention. TapestryKPI delivers relevant, focused, formatted that allows the and research team to concentrate on higher value analysis. Marketing & Social: TapestryKPI integrates with marketing & social platforms such as Adobe Campaign, Exact Target, CheetahMail, Facebook, Twitter, Google Plus, and Instagram. With new platforms constantly emerging, deciding which ones to focus on is important. TapestryKPI makes tracking multiple accounts and pages easy by aggregating KPIs from these platform APIs. Mobile: Mobile devices have changed the Internet and the travel industry. TapestryKPI tracks this increasingly complex and fragmented space by integrating Google Play, itunes,, mobile and messaging services to provide a full picture of the customer s mobile experience. TapestryKPI interfaces with all major app stores and mobile solutions the reporting of designated apps both in each app store and in app performance. 4

Ancillary Products: From baggage fees to wi-fi services ancillary product sales make up a growing and highly profitable revenue stream in the travel industry.

TapestryKPI makes tracking product sales and revenue from these partner services easy. Revenue Management: Traditional RM systems are based on transactional and historical booking curves.

inventory analysts when factors such as flight searches, conversion rates and average potential fare deviate from the norm indicating potential opportunity.

5 Ancillary Products: From baggage fees to wi-fi services ancillary product sales make up a growing and highly profitable revenue stream in the travel industry. TapestryKPI organizes the from internal bases, GoGo, Zuora etc to simplify the reporting and provide timely insights. TapestryKPI makes tracking product sales and revenue from these partner services easy. Revenue Management: Traditional RM systems are based on transactional and historical booking curves. Tapestry delivers dynamic change to the model with the first ever alerting solution that monitors product performance (O&D, Location, Route) by shopping demand and proactively sends insights to inventory analysts when factors such as flight searches, conversion rates and average potential fare deviate from the norm indicating potential opportunity. TapestryKPI Reporting TapestryKPI offers a selection of interactive and customizable reports, and supports daily, weekly, monthly, MTD, and YTD performance reporting for ecommerce KPIs. It is, ultimately, a platform that simplifies the complex, automates descriptive and provides diagnostic analysis tailored specifically for the needs of revenue management in the travel industry. TapestryKPI assembles into a single, easily read, source. Reports are structured so that users can at a glance--understand product and brand performance across multiple channels. The result of this timely and user-friendly assembly allows users to concentrate on understanding the and applying that understanding to enhance performance. The clear, consolidated also reveals opportunities to build -driven solutions Tailored specifically for the travel industry, TapestryKPI provides both descriptive (i.e., what is happening) as well as key diagnostic (i.e., where it is happening). With these tools and insights, travel companies are able to quickly and effectively identify KPIs and deliver insights to optimize business practices. Figure 3. TapestryKPI offers easily read reports to meet management needs. 5

6 In Summary - Empowered Insight TapestryKPI Is a cloud-based SaaS management and reporting solution built to unify the continually expanding and fragmented digital sector. Automatically retrieves and unifies disparate, heterogeneous and enables reporting anywhere, through a single source, in the enterprise Is used by enterprise decision makers including analysts and scientists, business development, product managers and senior executives. Uses multiple forms of retrievers and custom tagging to gather and completes the transformation into usable sets Provides full service warehousing and security. It is this level of automating that enables the Extract, Transform and Load (ETL) work that distinguishes TapestryKPI as the leading platform unifying a company s from onsite and offsite sources. TapestryKPI technology is not limited to the travel industry but has specifically built solutions around the business of travel. Softcrylic is on a mission to empower enterprise decision makers by putting current, accurate, critical, understandable and actionable information at their fingertips. TapestryKPI Automates reporting of digital KPI s. Provides custom reporting views seamlessly without analyst intervention. Automates weekly performance reports allowing the and research team to concentrate on more high value analysis. TapestryKPI is the result of combining Softcrylic s deep software development experience and the industry expertise. Our product is used by enterprise decision makers including analysts and scientists, business development, product managers and senior executives. 6

About the Author Francis Lavelle Senior Vice President Analytics at Softcrylic Widely renowned as a Guru of Online Analytics, Francis has 20+ years of Leadership experience in Analytics working with

7 About the Author Francis Lavelle Senior Vice President Analytics at Softcrylic Widely renowned as a Guru of Online Analytics, Francis has 20+ years of Leadership experience in Analytics working with some of the brightest decision makers and helping them achieve excellence. Francis heads the business development, delivery and team management for Advanced Data and Web Analytics division of Softcrylic. Prior to Softcrylic, Francis worked with Discovery Communications as the Director for Analytics. He has implemented several self-running center of excellence for leading organizations and put their investment in to good use of informed decision making. Francis lives and works out of the Softcrylic Atlanta, Georgia office. About TapestryKPI a product of Softcrylic TapestryKPI is a SaaS based solution tackling the challenge of aggregating disparate from multiple sources and transforming the into usable clean sets that organizations require for business performance monitoring. About Softcrylic Softcrylic is an IT Solutions and Services company dedicated to delivering effective solutions to clients since Softcrylic provides a full range of solutions and services in a variety of technical disciplines including Software Development, Test Engineering and Digital Analytics. For more information, go to to learn more. Get in touch info@softcylic.com Phone: For more information, contact 2017 Softcrylic. All rights reserved. Softcrylic is a registered trademark of Softcrylic, LLC. Softcrylic LLC Francis Lavelle 900 Circle 75 Pkwy, Suite 208, Atlanta GA Direct: flavelle@softcrylic.com

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