Technology and Public Administration

Transcription

1 2014 Summer 20:834:521 Technology and Public Administration Instructor: Yueping Zheng Time & Place: May 27 August 13, 2014; Online Course Description: The course seeks to enhance student to understand the impact of technology (hardware and software), especially information and communication technologies, on public administration both inside and outside government, including government effectiveness & efficiency, human resource management, knowledge management, organization changes and leadership, roles of chief information officer, government performance, citizen attitudes and participation, and so on. And, challenges brought by technology and future trends are introduced. E-government and global digital divide will also be discussed. Course Objectives: 1. Understand the impact of information and communication technologies inside government, such as human resource management, knowledge management, chief information officer roles, organization changes, and leadership. 2. Understand the impact of information and communication technologies on government, such as E-Procurement & E-Commerce and citizen participation. 3. Understand issues related to information technology used in public administration, such as security, Digital Ethics and Legal Consideration 4. Understand the challenges that government faces when using technologies in public administration. 5. Understand the future trends of information technology usage in public administration. 6. Understand e-government and the global digital divide. Required Texts: Shark, A. R. (2012). Seven Trends that will Transform Local Government Through Technology. CreateSpace Independent Publishing Platform. Reddick, C. (2011). Public Administration And Information Technology (1st ed.). Jones & Bartlett Learning.

2 Recommended Texts: Houghton, P. M., & Houghton, T. J. (2009). APA: The Easy Way! [Updated for APA 6th Edition]. (M. M. Pratt, Ed.) (2nd ed.). Baker College. Holzer, M., You, M.-B., & Manoharan, A. (2010). Digital Governance in Municipalities Worldwide (2009): A Longitudinal Assessment of Municipal Websites Throughout the World. CreateSpace Independent Publishing Platform. Course Requirements: Students will be evaluated on their class participation, an article critique, a website research project, and a final paper. All assignments need to be submitted before the midnight of the due day. Class Participation: For each class, you need to read the chapters and articles assigned and participate in the class by discussing the questions posted. Article Critique: In this course, you need to submit an article critique. You are expected to critique any chapter or assigned article as noted in the syllabus. In your critique, please include a summary of the article (research question, methods, findings and conclusions) or chapter (major arguments in it). Please feel free to express your opinions. The critique should be 3-5 pages in length (double space) and in APA style. Please include your full name on the file when electronically submitted! Website Research Project: You will choose two government websites (a City and a Federal department or agency of the U.S. Government). You will review each of them based on their Privacy/Security policies, Usability, Content, Service, and Citizen & Social Engagement. The critique should include what you like and dislike. You are also expected to offer your advice as toward to improve the websites. It should be 3-5 pages (double space). Final Paper: You will choose one topic related to this course (to be approved by the professor). A final paper will be finished using the theories in this course. The whole paper should be pages (double space). Class Participation 20% Article Critique 25% Website Research Project 30% Final Paper 25% 100% A: 90 or above B+: 85 - <90 B: 80 - <85 C+: 75 - <80

3 C: 70 - <75 F: below 70 Course Topics: May 27 June 2 Introduction and Overview: What Technology can bring to Public administration Reddick Chapter 1 Scavo, C., & Shi, Y. (2000). Public Administration The Role of Information Technology in the Reinventing Government ParadigmŠNormative Predicates and Practical Challenges. Social Science Computer Review, 18(2), doi: / June 3 9 Technology, Organization Change, and Leadership Reddick Chapter 5 & Chapter 6 Heintze, T., & Bretschneider, S. (2000). Information Technology and Restructuring in Public Organizations: Does Adoption of Information Technology Affect Organizational Structures, Communications, and Decision Making? Journal of Public Administration Research and Theory, 10(4), June Information Technology and Chief Information Officer McClure, C. R., & Bertot, J. C. (2000). The chief information officer (CIO): assessing its impact. Government Information Quarterly, 17(1), doi: /s x(99) Gottschalk, P. (2002). The chief information officer: a study of managerial roles in Norway. Proceedings of the 35th Annual Hawaii International Conference on System Sciences, HICSS (pp ). Presented at the Proceedings of the 35th Annual Hawaii International Conference on System Sciences, HICSS. doi: /hicss June Information Technology, Human Resources Management, and Knowledge Management Reddick Chapter 9 Grace, T.P.L. (2009). Wikis as a knowledge management tool. Journal of Knowledge Management, 13(4) McDermott, R. (1999). Why Information Technology Inspired But Cannot Deliver Knowledge Management. California Management Review, 41(4),

4 Article Critique Due (June 23) June Information Technology, Public Services, and Government Performance Karwan, K. R., & Markland, R. E. (2006). Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMV. Journal of Operations Management, 24(4), doi: /j.jom Archmann, S., & Iglesias, J. C. (2010). egovernment - a driving force for innovation and efficiency in Public Administration. Eipascope, (1), King, S., & Cotterill, S. (2007). Transformational Government? The role of information technology in delivering citizen-centric local public services. Local Government Studies, 33(3), doi: / July 1-7 E-Governance, E-Participation, and E-Democracy Reddick Chapter 2 - Chapter 4 July 8-14 Information Technology and Citizen Attitudes toward Government Welch, E. W., Hinnant, C. C., & Moon, M. J. (2005). Linking Citizen Satisfaction with E-Government and Trust in Government. Journal of Public Administration Research and Theory, 15(3), doi: /jopart/mui021 Tolbert, C. J., & Mossberger, K. (2006). The Effects of E-Government on Trust and Confidence in Government. Public Administration Review, 66(3), doi: /j x West, D. M. (2004). E-Government and the Transformation of Service Delivery and Citizen Attitudes. Public Administration Review, 64(1), doi: /j x Website Critique Project Due (July 14) July Technology, Privacy, and Security Reddick Chapter 10

5 Roth, K. (2010). Implications for Virtual Worlds: A Comparative Study of United Kingdom, United States and Australia on Network Readiness, Government Investment and Cyber-security. Journal of Virtual Worlds Research, 2(5). doi: /jvwr.v2i5.817 Harknett, R. J., & Stever, J. A. (2011). The New Policy World of Cybersecurity. Public Administration Review, 71(3), doi: /j x Deibert, R. J., & Rohozinski, R. (2010). Risking Security: Policies and Paradoxes of Cyberspace Security. International Political Sociology, 4(1), doi: /j x July Digital Ethics and Legal Consideration Poole, D. (2007). A study of beliefs and behaviors regarding digital technology. New Media & Society, 9(5), doi: / McLean, A. (2011). Ethical frontiers of ICT and older users: cultural, pragmatic and ethical issues. Ethics and Information Technology, 13(4), doi: /s July 29-August 5 Information Technology and Digital Gap Holzer, M., Manoharan, A., & Van Ryzin, G. (2010). Global Cities on the Web: An Empirical Typology of Municipal Websites. International Public Management Review, 11(3), Jackson, L. A., Zhao, Y., Kolenic, A., Fitzgerald, H. E., Harold, R., & Von Eye, A. (2008). Race, Gender, and Information Technology Use: The New Digital Divide. CyberPsychology & Behavior, 11(4), doi: /cpb van Dijk, J., & Hacker, K. (2003). The Digital Divide as a Complex and Dynamic Phenomenon. The Information Society, 19(4), doi: / Cullen, R. (2001). Addressing the digital divide. Online Information Review, 25(5), doi: / August 6-13 Future Trends and Challenges Alan Shark, Seven Trends That Will Transform Local Government Through Technology Final Paper Due on August 13