Training & Development

Transcription

1 BLR 2015 Survey Series MAY Training & Development Each month BLR conducts a nationwide survey to learn about current HR policies and practices throughout the country. On average, more than 1,800 individuals participate in the surveys. The data from each survey is aggregated and then shared with participants and posted on BLR websites. Sponsor 2 Participant summary 3 Executive summary 4 Survey questions/data 10

2 Survey sponsor TrainingToday is a leading provider of online education programs for employees and supervisors. Each course in our extensive library addresses a specific topic with engaging and interactive presentations, delivering practical advice and clear instructions that trainees will remember long after the training is complete. Human Resources HR-Employment HR Video Training for Supervisors Leadership for Employees Leadership Training for Managers and Supervisors Plus of Us Diversity Video Training HR for Campus Employees Mental Health in the Workplace Sexual Harassment Preventing Sexual Harassment: California California - Spanish Connecticut Maine National Environmental Health & Safety SPCC Workplace Safety Workplace Safety in California Environmental Compliance Laboratory Safety Transportation Safety Regulatory Analysis for Managers Environmental Regulatory Analysis for Managers Safety Training for Healthcare HAZWOPER Safety for Campus Employees Construction Safety Specialty Libraries Project Management Wellness Customer Service Sales Communicating Effectively Hospitality Food Service Safety

3 About this survey Survey participants Organizations with up to 250 employees account for 53.5% of our survey participants and 23.1% have 251 to 1,000 employees. Another 13.7% employ 1,001 to 5,000 individuals and 9.7% of survey respondents work in organizations with more than 5,000 employees. Privately owned, for-profit organizations are represented by 54% of survey participants and not-for-profits account for 19.6%. Public corporations make up 11.7% and governments represent 14.7%. Industries include: Public corporation 12% Private, notfor-profit 19% Business type Government 15% Private, forprofit 54% Manufacturing 15.3% Health care and social assistance 14.3% Finance and insurance 8.6% Educational services 10.4% Public administration 5.7% Professional, technical, and scientific services 6.4% Retail trade 2.9% Transportation and warehousing 4.5% Other services (except public administration) 11.2% Our 976 survey participants are classified as Staff (16.6%), Supervisor (7%), Manager (55.8%), and VP or higher (20.6%). 3

4 Does your organization employ full-time trainers? Does it offer developmental as well as job-specific training? HR s role HR not only decides what training is needed (59.8%) but also evaluates training options and purchases training materials (59.8%). HR schedules training sessions (67.3%) and conducts the training (60.4%) as well. Additionally, HR helps supervisors with training for employees as needed (74.8%) and evaluates/ hires trainers (43.1%). When asked who makes decisions about training, 63.6% (85.2% in 2014 and 70% in 2013) of the participants in our survey indicated that it s executive management. Human resources management is involved in making those decisions for 63.8%. In-house counsel is involved in the decision-making process for 7.3% and training/development staff is involved for 35% of survey participants. Supervisors and managers, however, are involved in the decisionmaking process for 57.3%. 59.8% 59.8% Decides what training is needed Evaluates training options and purchases training materials HR's role in training 67.3% Schedules training sessions 60.4% Conducts training sessions 43.1% Evaluates and hires trainers 74.8% Assists supervisors as needed 13.2% Other (please specify) Training process Full-time trainers are on staff for 36.6% (up from 29.5% in 2014), while 39.3% utilize a learning management system. One hour is the typical session length for employee training for 35.3% of survey participants and it is two hours for 18.7%. For 17.6% four hours is the norm and a half-hour is the session of choice for 13.2%. Ninety minutes is regularly scheduled by 11.2% and all day 4

5 training is typical for 22.5%. Forty-five minutes is the usual for 11.3% and training sessions of 15 minutes or less trails the pack at 5.3%. Our survey shows that the method used most regularly for training employees is in-person presentations by HR at 56.1%, followed by providing printed materials at 37.7%. Online training is used regularly by 24.9% and video-based or DVDbased materials are regularly used by 16.1%. In-person training sessions presented by experts from outside the company are a regularly Future training methods Online training In-person presentation by HR staff 80.6% 80.1% used method for 20.6%. Outside Outside conferences/training In-person by outside experts Print materials 64.2% 61.1% 54.2% conferences Video/DVD-based materials 49.6% are a regular Telephone/audio seminars 38.4% staple for Mobile/tablet-based materials 31.9% 15.8% Other 3.5% and 11.7% regularly utilize telephone/audio seminars. In the coming years, 80.6% expect to use online training and 80.1% plan to utilize in-person sessions conducted by the HR staff. Video/DVD will be used by 49.6% and mobile/tablet-based materials will be used by 31.9%. Telephone/audio conferences will be utilized by 38.4%. Experts from outside the organization will be brought in by 61.1% and attendance at outside conferences will be a staple for 64.2%. Budgets 12.3% will bump up 2016 budgets for training infrastructure. Compliance training budgets in 2016 will remain level with 2015 for 54.7% and will increase for 22.2% of survey participants who answered this question. Development training leads the budget increase list at 35.3% followed by technical/professional training at 27.5%. Dollars budgeted 5

6 for training infrastructure (e.g., LMS) will bump up for 12.3% and training budgets for HR staff (train the trainer) will increase for 19%. Metrics 39% have a formal training program for high potential EEs. Measuring the effectiveness of training is a formal process for an average of 47.6% (up from 24.4% in 2014) who answered this question in our survey. Supervisor or management input leads the list at 67.8% (26.8% in 2014), followed closely by evaluation of employee performance at 63.7%. Trainee evaluation of the trainer comes in next at 56.9% (43.2% in 2014), then testing trainees on the training content at 45.9% (33.8% in 2014). How training effectiveness is measured Supervisor or management input Evaluation of performance after training Trainee evaluations of trainer Testing of trainees on content presented 67.8% 63.7% 56.9% 45.9% ROI (return on investment) ROE (return on engagement) 27.3% 23.9% Other 4.6% ROI (return on investment) and ROE (return on engagement) round out the list at 27.3% and 23.9%, respectively (up from 9.1% each in 2014). Professional development Formal mentoring programs are available for employees at 29.6% of survey participants who answered this question in our survey and they are available for supervisors at 22.5%. Manager-level employees are included in formal mentoring programs at 22%. Formal onboarding programs for new 6

7 employees are in place at 76% and a formal training program for high potential employees is available at 35%. Leadership/management is the professional development topic covered most (78.9%) when training management team members and company mission and values comes in second at 70.8%. Following closely is dealing with problem employees at 68.9% and ethics/integrity at 68.6%. Coming in next is team building at 64.1%. Other professional development training topics for management include: Communication/presentation 63.7% Job-related skills 58% Time management 50.7% 17% say college educated EEs require more tech training. Our survey question regarding professional development for employees paints a picture similar to 2014 with job-related skills topping the list for 84.4%, followed by company mission and values at 79.2%. Next in line is ethics/integrity at 65.9% and communication/presentation at 54.9%. Other professional development training topics for Professional development topics Time management Team building Leadership, Management 24.3% 50.7% 45.4% 64.1% 52.6% 78.9% employees include team building (52.6%), time management (45.4%), dealing/coping with problem employees (25.4%), and leadership/management (24.3%). Employee training Ethics/Integrity Problem employees Job-related skills Mission and values Communication, Presentation Management 68.6% 65.9% 68.9% 25.4% 58.0% 84.4% 70.8% 79.2% 63.7% 54.9% Employees Incoming employees with no college education require more non-technical training than their counterparts of prior years for 27.2%. This employee group requires the same amount of training for 49.1% and less training for 3.3%. Also, they require more 7

8 tech training for 26.4%, the same amount of training for 53.6%, and less training than in the past for 5.5%. College educated workers require more non-tech training for 21%, the same level of training for 58.4%, and less training for 8.8%. College educated workers require more tech training for 17%, the same amount of training for 57.2%, and less training for 14.8%. 10.7% cite having no program as their biggest training issue. The training topic most needed for the organizations represented by our survey participants is leadership/supervisory skills (19.2%), followed by engagement/ motivation (12.3%). Training in communication skills comes in third at 11.6%, T raining topics by employee group Non exempt employees E xe mp t employees S upe rvis ors & Managers Executives Attendance 60.6% 52.2% 55.9% 33.0% Discrimination 64.4% 65.4% 75.7% 63.2% Emergency procedures 75.0% 72.7% 77.1% 64.3% Ergonomics 33.9% 31.2% 37.4% 27.1% Fair Labor Standards Act (FLSA) 25.4% 26.9% 57.8% 44.6% Family and Medical Leave Act (FMLA) 40.4% 40.8% 62.4% 48.9% New hire orientation 79.5% 76.6% 78.6% 61.4% Respectful workplace 66.2% 64.0% 67.3% 55.8% Safety/Hazardous materials 69.8% 64.8% 65.9% 48.8% Sexual harassment 74.7% 72.8% 78.8% 68.5% Workplace violence 58.5% 57.1% 61.8% 51.1% None of the above 2.9% 2.7% 2.9% 3.4% with performance management training next at 10.3%, then employee conduct/ workplace respect at 10.1%. More time for training is the number one need for 19.9% and cost-effective training is the number one need for 16.6%. A training needs analysis is at the top of the list for 11.7% and training measurements/metrics is the number one training need for 11.1%. The number one complaint regarding training is a limited budget for 15.8% and not having enough time for training heads the complaint 8

9 list for 13.3%. Having no formal training program is the biggest complaint for 10.7% and lack of management support is the number one issue for 10.4%. Products and services 63.7% recommend SHRM as a source for training products. Cost of training products/services is a consideration for 87.7% of survey participants and the quality of the training materials is a decision factor for 78.4%. Adaptability to their needs is important for 76.2% and the amount of time required for training is a factor for 74.8%. Ease of use is a consideration for 67.9%. Trainer credentials is a factor for 49.9%, while the ability to deploy training materials on mobiles/tablets is a consideration for 16.3% and the kind of equipment required is a consideration for 40.6%. Factors considered when evaluating training products/services C ost Quality of material Adaptability T ime required Ease of use T rainer's credentials R equired equipment Mobile/tablet compatible O ther 3.5% 16.3% 49.9% 40.6% 76.2% 74.8% 67.9% 87.7% 78.4% The most recommended source/vendor for training is SHRM at 63.7%. Coming in 2nd and 3rd are BLR (51.7%) and HR.BLR.com (50.6%). Rounding out the top five at 4th and 5th are OSHA (49.7%) and the Human Resources Certification Institute (42.9%). 9

10 Survey Data Where is your organization headquartered? Count US: Central/Rocky Mountain/Southwest: AZ, CO, ID, KS, MT, ND, NE, NM, NV,SD, UT, WY US: East Central: IA, IL, IN, MI, MN, MO, OH, WI, WV 7.7% % 209 US: Far West: AK, CA, HI, OR, WA 9.9% 96 US: Northeast/Mid-Atlantic: CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT US: South: AL, AR, FL, GA, KY, LA, MS, NC, OK, SC, TN, TX 22.1% % 220 International 16.1% Please select the category that best describes your business type. Count Private, for-profit 54.0% 522 Private, not-for-profit 19.6% 189 Public corporation 11.7% 113 Government 14.7%

11 Please select the industry category that best describes the nature of your business. Count Accommodation, Food Services 1.5% 15 Administrative and Support Services 2.6% 25 Agriculture, Forestry, Fishing, and Hunting 0.9% 9 Arts, Entertainment, and Recreation 1.3% 13 Construction 3.7% 36 Educational Services 10.4% 101 Finance and Insurance 8.6% 84 Health Care and Social Assistance 14.3% 139 Information (Media, Data, Telecommunication) 2.7% 26 Management of Companies and Enterprises 1.1% 11 Manufacturing 15.3% 149 Mining, Quarrying, and Oil and Gas Extraction 1.7% 17 Other Services (except Public Administration) 11.2% 109 Professional, Scientific, Technical Services 6.4% 62 Public Administration 5.7% 55 Real Estate and Rental and Leasing 1.2% 12 Retail Trade 2.9% 28 Transportation and Warehousing 4.5% 44 Utilities 1.9% 18 Waste Management/Remediation Services 0.3% 3 Wholesale Trade 1.6% Number of employees Count % % % % , % 89 1,001-5, % 133 5, %

12 Job title or position Count Staff 16.6% 114 Supervisor 7.0% 48 Manager 55.8% 382 VP or higher 20.6% What is HR's role in training at your organization? Count Decides what training is needed 59.8% 505 Evaluates training options and purchases training materials 59.8% 505 Schedules training sessions 67.3% 568 Conducts training sessions 60.4% 510 Evaluates and hires trainers 43.1% 364 Assists supervisors as needed 74.8% 631 Other 13.2% Who makes decisions about training at your organization? Count Training/development staff 35.0% 297 Supervisors and managers 57.3% 486 Human resources management 63.8% 541 Executive management 63.6% 539 In-house counsel 7.3% 62 Other 5.3%

13 How long do training sessions typically last? Count 15 minutes or less 5.3% minutes 13.2% minutes 11.3% minutes 35.3% minutes 11.2% 95 2 hours 18.7% hours 17.6% 149 All day 22.5% 190 Other 12.9% How often is training conducted via the media listed below? Never Rarely Sometimes Regularly Count Mobile/tablet-based materials 46.9% 25.0% 14.0% 5.0% 766 Video/DVD-based materials 12.3% 25.4% 40.5% 16.1% 795 Print materials 3.7% 14.6% 38.9% 37.7% 800 Online training provider 16.5% 19.3% 33.8% 24.9% 797 Outside conferences/seminars 7.2% 18.9% 54.4% 15.8% 812 Telephone/audio seminars 20.9% 24.8% 36.3% 11.7% 790 In-person presentation by experts from outside the 9.8% 25.3% 42.1% 20.6% 825 company In-person presentation by your staff 2.7% 7.6% 31.7% 56.1%

14 In the coming years, what training do you expect your organization will use? Count Other 3.5% 29 Mobile/tablet-based materials 31.9% 268 Telephone/audio seminars 38.4% 322 Video/DVD-based materials 49.6% 416 Print materials 54.2% 455 In-person by outside experts 61.1% 513 Outside conferences/training 64.2% 539 In-person presentation by HR staff 80.1% 672 Online training 80.6% How will training budgets for the following change next year (2016)? Don't know Will decline Stay the same Increase Count Compliance training 19.8% 2.7% 54.7% 22.2% 834 Developmental training 16.2% 4.1% 43.4% 35.3% 830 Technical/professional training 15.9% 4.1% 50.7% 27.5% 823 Infrastructure (e.g., LMS) 32.2% 6.6% 43.5% 12.3% 793 Training Staff (train the trainer) 23.7% 6.0% 44.5% 19.0%

15 Metrics: How do you measure the effectiveness of training? Count Other 4.6% 38 ROE (return on engagement) 23.9% 199 ROI (return on investment) 27.3% 227 Testing of trainees on content presented 45.9% 382 Trainee evaluations of trainer 56.9% 474 Evaluation of performance after training 63.7% 531 Supervisor or management input 67.8% Does your organization have a formalized mentoring program? Yes No Not sure Count For staff 29.6% 66.3% 3.3% 754 For supervisors 22.5% 71.6% 4.6% 750 For managers 22.0% 71.8% 4.6% Does your organization have a formal onboarding program for new employees? Count Yes 76.0% 579 No 21.3% 162 Not sure 2.8%

16 Does your organization provide a formal training program for high potential employees? Count Yes 35.0% 266 No 56.8% 431 Not sure 8.2% Which of the following professional development topics are covered in your training for each employee group? Employees Management Count Communication, Presentation 54.9% 63.7% 553 Mission and values 79.2% 70.8% 625 Job-related skills 84.4% 58.0% 652 Problem employees 25.4% 68.9% 548 Ethics/Integrity 65.9% 68.6% 570 Leadership, Management 24.3% 78.9% 608 Team building 52.6% 64.1% 542 Time management 45.4% 50.7%

17 Which of the following topics are covered in your training for each employee group? Nonexempt EEs Exempt EEs Supv. & Mgrs. Exec. Count Attendance 60.6% 52.2% 55.9% 33.0% 521 Discrimination 64.4% 65.4% 75.7% 63.2% 594 Emergency procedures 75.0% 72.7% 77.1% 64.3% 609 Ergonomics 33.9% 31.2% 37.4% 27.1% 322 Fair Labor Standards Act 25.4% 26.9% 57.8% 44.6% 468 (FLSA) Family and Medical Leave 40.4% 40.8% 62.4% 48.9% 492 Act (FMLA) New hire orientation 79.5% 76.6% 78.6% 61.4% 659 Respectful workplace 66.2% 64.0% 67.3% 55.8% 533 Safety/Hazardous materials 69.8% 64.8% 65.9% 48.8% 547 Sexual harassment 74.7% 72.8% 78.8% 68.5% 608 Workplace violence 58.5% 57.1% 61.8% 51.1% 485 None of the above 2.9% 2.7% 2.9% 3.4% Which of the following training topics is most needed in your organization? Count Communication skills 11.6% 86 Compliance 4.3% 32 Customer service skills 4.5% 33 Employee conduct, workplace respect, professionalism 10.1% 75 Engagement, motivation 12.3% 91 Job skills training 6.3% 47 Leadership, supervisor skills 19.2% 142 Performance management 10.3% 76 Problem solving 3.9% 29 Safety and security 3.8% 28 Team building 10.0% 74 Other 3.8%

18 Do current incoming employees for the following groups require more or less training than their counterparts of prior years? College educated, technical training College educated, nontechnical training Not college educated, technical training Not college educated, nontechnical training Significantly more More About the same Less Significantly less Count 5.7% 17.0% 57.2% 14.8% 2.4% % 21.0% 58.4% 8.8% 2.0% % 26.4% 53.6% 5.5% 1.6% % 27.2% 49.1% 3.3% 2.0% Does your organization have staff for whom training is a full-time job? Count Yes 36.6% 265 No 62.5% 453 Not sure 1.0% Does your organization utilize a learning management system? Count Yes 39.3% 285 No 51.7% 375 Not sure 9.1%

19 Which of the following factors do you consider when evaluating training products/services? Count Other 3.5% 25 Mobile/tablet compatible 16.3% 117 Required equipment 40.6% 291 Trainer's credentials 49.9% 358 Ease of use 67.9% 487 Time required 74.8% 536 Adaptability 76.2% 546 Quality of material 78.4% 562 Cost 87.7% What is your organization's number one training need? Count Better training materials/tools 6.5% 46 Cost-effective training 16.6% 118 Increased training budget 7.9% 56 More time for training 19.9% 142 More training 6.3% 45 More training staff 3.5% 25 Standardized training program 11.0% 78 Training measurements/metrics 11.1% 79 Training needs analysis 11.7% 83 Other 5.6%

20 What is your number one complaint regarding your organization's training program? Count Inadequate trainers 2.4% 17 Inadequate training materials 1.3% 9 Inconvenient timing 2.9% 21 Ineffective training 2.5% 18 Lack of employee support 4.5% 32 Lack of management support 10.4% 74 Lack of measurements, metrics for training 9.0% 64 Limited budget 15.8% 113 Logistics, multiple locations 5.5% 39 No training staff 1.4% 10 No formal training program 10.7% 76 Not applicable to job 0.8% 6 Not enough time for training 13.3% 95 Not enough training available 3.8% 27 Takes too much time away from job 9.3% 66 Too expensive 1.5% 11 Too much training required 1.5% 11 Other 3.4%

21 Based on your experience with them, please rate the following training resources No Highly recommend Recommend experience with them Might recommend Not recommended Count American Management Association (AMA) American Society for Training and Development (ASTD) 7.2% 23.3% 49.1% 8.1% 1.7% % 19.5% 51.8% 6.0% 1.4% 592 Bloomberg/BNA 2.4% 10.7% 68.6% 4.5% 2.0% 587 Business 21 Publishing 0.9% 6.3% 73.7% 4.5% 1.4% 578 Business and Legal Resources (BLR) 11.6% 40.1% 26.3% 12.2% 1.5% 610 Equal Employment Opportunity Commission (EEOC) 8.1% 30.0% 40.2% 10.5% 3.0% 612 HR.com 6.5% 28.8% 42.8% 10.4% 1.4% 598 HR.BLR.com 11.3% 39.3% 29.1% 10.1% 1.4% 607 Human Resources Certification Institute (HRCI) 12.5% 30.5% 38.1% 8.1% 2.1% 608 HRHero.com 4.5% 23.4% 51.2% 8.4% 1.8% 595 HRLaws.com 5.6% 23.6% 51.1% 7.4% 1.7% 594 HRLearningCenter.com 3.9% 14.0% 64.7% 3.3% 1.5% 582 HRTrainingCenter.com 2.7% 11.3% 68.2% 3.6% 1.7% 582 J.J. Keller 4.4% 18.5% 55.1% 8.6% 2.3% 591 Lorman Education Services 2.3% 9.8% 67.3% 4.4% 2.9% 576 Occupational Safety and Health Administration (OSHA) Society for Human Resource Management (SHRM) 12.3% 37.4% 29.9% 10.1% 2.0% % 38.9% 20.1% 9.5% 1.8% 633 State Department of Labor 5.9% 26.1% 43.2% 11.9% 2.4% 596 Thompson Publishing 1.7% 11.9% 63.8% 7.8% 2.3% 582 TrainingToday.com 4.1% 9.3% 67.9% 4.8% 1.5% 583 United States Citizenship and Immigration Services (USCIS) 2.9% 13.8% 63.2% 5.7% 2.7% 588 U.S. Department of Labor 7.5% 29.1% 38.1% 12.2% 2.7% 597 World at Work 4.8% 12.5% 65.3% 5.0% 1.2%