Wherever you are Whatever your challenges We ll secure your performance

Transcription

1 Wherever you are Whatever your challenges We ll secure your performance

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3 3 The power of certainty As the experts on Hägglunds system solutions we realize that customers don t actually want to buy a product: they simply want the best solution to a challenge. That s why our approach to support is different. We work with diverse challenges, in a wide range of industries and locations around the world. But they all have one thing in common: the solution depends on performance. And that s what we are proud to provide. We are committed to delivering dependable performance. That means performance you can trust to deliver day after day, year after year, under the toughest conditions the world has to offer. Powerful drive solutions, backed by the power of certainty. Your performance. Secured.

4 4 Our performance promise Our Performance Agreements are a revolutionary approach to service. Typically, a service agreement specifies only the attention you will receive. We go a step further, guaranteeing the level of performance you can expect from your Hägglunds system. The Performance Agreements are based on the nature of your operational challenge, taking into account the demands of your application and your specific needs and requirements. After all, no two processes have exactly the same objective, and the demands placed on them vary greatly. What counts is being able to depend on the right level of support for every process. We offer several packages, but the basic solution you choose will always be tailored to your operation, ensuring you get precisely what you need. Our drive is your performance. And your performance is our commitment.

5 5 In safe hands When it comes to Hägglunds drive systems, our service engineers are the experts. We understand that every minute of lost uptime means a loss in your profits, whether it s spent investigating the problem or waiting for spare parts. That s why we work proactively to maximize uptime and minimize new equipment investments. State-of-theart techniques, inspection methods and tools ensure we can keep you ahead of the game, and your critical processes running flawlessly. But more than that, our experts have a deep understanding of your application and what you are trying to achieve. Our global reach and a network of expert partners, ensures we are always on hand to deliver support beyond the ordinary.

6 6 A full range of service options tailored to your needs Service and support based on your challenge taking into account what your operation entails. That means you pay only for what you actually require. Whichever level you choose, we see to keep your system functioning according to your demands. The performance agreements are designed for you to get the most out of your system solution by choosing from different levels of support and service. There is a wide range of service options to choose from and together with each customer we tailor every agreement to the service level required for your specific situation and environment. Performance Agreements // Services and products Performance Agreements // Services and products Preventive Performance Performance Performance System Customer X= Performed maintenance agreement. agreement. agreement. commis- training O= Optional audit Bronze Silver Gold sioning This kind of performance agreements brings a way of proactive service ensuring uptime and providing our customers with the possibility to upgrade, change or renew the agreement as operations, equipment or need may change. A flexible solution for full reliability. Services product line Included Service module Services elements General Report Installation and Installation Installation of drive system commissionning Installation of piping Commissioning Flushing of piping Test and adjust Field services System status Inspection Subjective inspection Video-scope inspection Non-intrusive temp inspection Pressure inspection Oil-level inspection Parameter inspection and Data logging Early warning kit inspection Bottle oil sample Data logging/remote data monitoring System status analysis System status analysis on site System status analysis off site Trouble shooting (root cause analysis) on-site Trouble shooting (root cause analysis) off-site Oil analysis on-site Oil analysis in laboratory Preventive maintenance on operational system General item Cleaning Cleaning of coolers Preventive maintenance on Filter change Inspection stored components/parts Field replacement Rust prevention Cleaning before removal Replace item Test and adjust Field repair Cleaning before repair Strip and Inspect Item repair Flushing in connection to repair Test and adjust Technical support and Technical support Office hours, help desk support consulting services 24/7, help desk support Technical consulting Supervision of installation and commissioning Retrofit engineering Maintenance planning Training Customer training Intro Data/construction Operation Maintenance Workshop Services Repair Cleaning of service object Strip and inspect Scrapping Cleaning of parts Repair Test and adjust PERFORMANCE AGREEMENT

7 7 The colors of performance Our three basic Performance Agreement packages are color-coded according to the nature and severity of your challenge. There are three basic packages according to the level of demand a customer places on their system: Gold, Silver and Bronze. Gold This is a complete package based upon service elements selected to maximize your uptime and proactively secure the availability of your system solution. Silver A selection of proactive service elements that in combination with your own services secures the uptime of your drive. Bronze A package of service components that are linked to your own services. A basic performance package to secure the uptime of your drive.

8 8 Some call it hard. We call it home. Our drive solutions are at the heart of some of the most challenging environments the world has to offer; it s rough terrain and the difficulties are many and varied. The industries we work with are also by nature demanding from chemicals, to offshore, to mining and materials handling to pulp and paper and sugar production. We meet these challenges every day, and maintain our customers performance through adversity. For our customers it means the confidence and peace of mind to focus on their business.

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10 10 When the going gets tough, we keep you going. Demanding industries require tough and reliable products. But that s not the whole story. They also need a different kind of strength one that can only come from people. Our focus on people makes us different. We see every product as part of something bigger a solution created by people, for people. And the purpose of those solutions is to deliver performance. That s what we stand for. So we start by listening carefully, then draw on our long experience to understand the nature of that challenge. That way we can adapt our offering to deliver the optimal solution for each application. Your business is our business, and we live in your reality every day. Our way of working is all about trust, peace f mind and simplicity. You ll feel it in the way we listen, understand and support you every step of the way. In the quality of our systems. In our expertise and commitment to delivering a superior solution. And in our promise to secure your performance.

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12 Hägglunds Drives AB Bosch Rexroth SE Mellansel Tel: EN 881-1BR Printer: Ågrenshuset Picture courtesy by Hägglunds Bosch Rexroth AG 2011 Our policy of continuous development requires that we reserve the right to make changes without specific notice.