How to Motivate Your Employees While Growing Your Business. Presented By Melissa Prandi, MPM, RMP

Transcription

1 How to Motivate Your Employees While Growing Your Business Presented By Melissa Prandi, MPM, RMP

2 Melissa Prandi 1207 Bridgeway, Suite I, Sausalito 1321 Third Street, San Rafael * Nearly 30 years in the real estate industry * Two offices in Marin County & two offices in San Diego County * Former NARPM National President * Growth from 100 to 3,000 units * Traveled 175,000 miles to visit 300 management offices in 1 year

3 What we ll cover *Hiring the Right People* Empowering Your Staff Assessing & Balancing Work Goal Planning & Feedback

4 Hiring Right If you have the wrong people, it doesn t matter whether you discover the right direction; you still won t have a great company. Great vision without great people is irrelevant. - - Jim Collins, Good to Great

5 Get the Right People on the Bus If we get the right people on the bus, the right people in the right seats and the wrong people off the bus

6 Practical Hiring Principals * When in doubt don t hire! Keep looking! * Hire people smarter than yourself. * When it s time for a personnel change; act! * Put your best people on your biggest opportunities, not on your biggest problems.

7 During the Interview * Develop a list of common interview questions (coming up!) * Role play scenarios in an interview * Group interviews * Background checks * Backdoor references (Facebook, Twitter, LinkedIn, Blogger.com, etc.)

8 Hiring: Questions You Should Ask Do ask questions that will help you gauge if their work, attitude and personality will mesh with your company. 1. What is your desired salary? 2. List three things you love about your current/previous job and why. 3. List three things you disliked about your current/previous job and why. 4. List three words you would use to describe yourself and why. 5. Where do you see yourself in 3 years? How about 5 years? 6. Outside of work, what are your interests? 7. Please tell me about one of your proudest moments...

9 Empowerment The only way of finding the limits of the possible is by going beyond them into the impossible. - - Arthur C. Clarke

10 Providing the Tools & Making the Effort * Education * Incentives/Rewards * Appreciation & Congratulations * Empower through: Decision making Problem solving Explaining procedures Training Others Ask for feedback and ideas Demonstrate your trust/ flexibility * Set them up for success give a newbie an easy one to start! build their confidence * Walk them through it, then let them take lead * Offer guidance and support * Stress the importance of being a part of a team

11 Current Employee Participation * How do we differentiate ourselves? * What is the most important aspect of the service we provide customers? * How quickly should we respond to phone calls? * What are our goals? Service level goals, maintenance requests, follow ups? Write them! Important Goals

12 It s a Balancing Act The only way of finding the limits of the possible is by going beyond them into the impossible. - - Arthur C. Clarke

13 * Balancing work between staff members * Balancing your time to address concerns, or step- in when needed * Balancing your time for new business vs. established customers * Balancing your personal life with your professional goals

14 Goal Planning A leader has the vision and conviction that a dream can be achieved. He inspires the power and energy to get it done. - - Ralph Lauren

15 The Profile of a Good Property Manager Look for people skills: Relate to various personalities Great listening skills Patient Positive attitude Not afraid of conflict Think out- of- the- box Open- minded Ask the right questions!

16 Invest in Goals by Writing them Down During yearly reviews have the employee write down their goals for next year creates a deadline Written goals hold people accountable! Create dynamic goals, because they will change slightly over time Each year we go on a retreat, and each person comes up with a professional goal and shares with the group

17 Giving Back * Sponsor charity events * Get Employees Involved (lots of large companies offer yearly allowance for volunteering) * Volunteer Your Time, not just $$$! * Be known for giving back * Gets your brand out there * Makes you trustworthy to the public * Generate more customers in the long run * Feel good!

18 Remember, Attitude = Altitude

19 How To Deal With Staffing Issues From A Corporate Perspective Presented By James Wagley Real- Time Leasing

20 James Wagley * 1998, Started rehabbing investment properties as a hobby * 2000, Deb (wife) started "Real- Time Leasing" as a storefront to their tenants * 2008, James attended the annual NARPM Convention in Hawaii * 2009, James exited corporate America to join Deb at Real- Time Leasing * Today, RTL manages over 450 units in Minneapolis/St. Paul * Opened 2 nd office in Salt Lake City, Utah * 2010, launch of Real- Time Property Services, offering Maintenance/Rehabs for rentals * Credentials * Bachelors Degree in French Literature/Phonetics * Over 17 years in the corporate retail industry * Nordstrom Inc. * Target Corporation * Certified 6SIGMA green belt * Trained in LEAN methodology

21 What is the Role of a Leader? * Demonstrates accountability * Removes roadblocks * Supports the inverted pyramid

22 Leadership is the art of getting someone else to do what you want done.because he wants to do it. ~ Dwight D. Eisenhower

23 A Leader Demonstrates Accountability Standard approach * Who dropped the ball? * Why do they always do this? * They need to figure it out QBQ approach * What could I have done better? * What can I do to help him? * What do we need to change? The question behind the question : practicing personal accountability at work and in life By John G. Miller

24 A Leader Removes Roadblocks Show Stoppers Time Suckers Disorienters

25 A Leader Supports The Inverted Pyramid Workers Workers Managers Leaders

26 How to Deal With Staffing Issues.from a corporate perspective

27 Today We Will Discuss How To * Hire Talent * Develop your team * Rank your employees * Set up promotional opportunities

28 Food for Thought I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies. ~ Larry Bossidy

29 Don t Miss Out! Break Out Session Staffing Issues Can Be A Nightmare, How To Deal With Them! Today 5:15-6:15pm Salon H