RESILIENCE. Welcome to the EPC. Assurance Against Adversity AND CRISIS MANAGEMENT UK NATIONAL AUTHORITY ON. Emergency Planning

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1 Welcome to the EPC UK NATIONAL AUTHORITY ON RESILIENCE AND CRISIS MANAGEMENT Emergency Planning Business Continuity Crisis Management Event & Public Safety Assurance Against Adversity

2 The Hawkhills, Easingwold, York, North Yorkshire, YO61 3EG LinkedIn: Emergency Planning College Facebook: The Hawkhills Emergency Planning College (2016) All rights reserved. No part of this publication may be reproduced, modified, amended, stored in any retrieval system or transmitted, in any form or by any means, without the prior written permission of the College or as expressly permitted by law. The Emergency Planning College welcomes enquiries from anyone who would benefit from its wide range of courses and services. This brochure will help you find out more about the services we offer and can be made available, on request, in different formats and languages. Enquiries should be addressed to the Customer Support Team

3 ABOUT THE EPC Assurance against adversity The EPC is the UK s national centre for resilience development services. We build resilience by providing assurance against adversity and by helping our customers to protect their businesses and their reputation. The EPC is owned by the UK Government and, as part of the Cabinet Office s Civil Contingencies Secretariat, our work is endorsed and validated by the UK s authority on resilience a powerful assurance of quality that is guaranteed. Resilience is a capability that has to be continuously built and developed. Here at the EPC we help our clients do that. Through our expert guidance, we give them the confidence to know that they will cope, with minimum impact on their people, economy, environment and the reputation and stability of the country. We work very closely with our clients to design and develop the right solutions to help their organisation plan for, respond to and recover from the impact of disruptive challenges and adapt to the new circumstances they create. We have been sharing our experiences, expertise and knowledge with our clients for almost 80 years, supporting thousands of individuals and businesses in the UK and overseas. Every year around 7,000 people trust us to help them prepare for a wide range of disruptive events. So, whether we welcome you to our exclusive site in North Yorkshire or meet you at your own venue, you are assured of the most relevant, up to date, cost effective learning and support available today. Our capabilities include: Crisis Management Emergency Planning Business Continuity Event & Public Safety Training Exercising Consultancy Emergency Planning College

4 OUR PEOPLE We have the experts on hand to guide you along the right path Leading the debate For many years the EPC has been at the forefront of learning and development. We have invested in a cadre of subject matter experts and now boast a network of almost 100 renowned professionals, each sharing their experience, insight and approaches with our customers. They are practitioners, activists and thought-leaders who live and breathe resilience. We drive the resilience debate and contribute to the development of industry standards, good practice, guidance and legislation. We regularly speak and present at industry events and are frequent contributors to industry publications and thought-leadership forums. EPC people are the best in the profession. CASE STUDY Sellafield Ltd (nuclear fuel reprocessing and nuclear decommissioning site). We designed and delivered an emergency and crisis management programme in a highly regulated environment. The EPC embedded 45 subject matter experts across a wide range of emergency management disciplines and workstreams to enhance the resilience of Sellafield. The programme covered a full range of integrated emergency management from risk assessments through to preparation, response and recovery. Working alongside Sellafield staff, the programme helped build the confidence of internal and external stakeholders in their ability to effectively respond to any type of event, whilst developing robust links and collaborative arrangements with external partners and central government. 2 visit us at epcresilience.com

5 OUR APPROACH TO RESILIENCE DEVELOPMENT Protecting what you value Our experts understand the challenges that organisations face from business as usual events to more significant incidents. We support organisations by helping them identify gaps in their resilience capability and preparing them for the resilience challenges they face today. TERRORIST ATTACK CYBER SECURITY HUMAN DISEASE Confidence is about knowing that the services you are getting are the best Our network of professional consultants work closely with our clients to help them understand and manage their business and disaster risks, challenges and vulnerabilities. We can then equip crisis leaders and their support teams with the tools and skills they need to develop, realise and validate their plans and arrangements. We provide education and the practical decision-making and thinking to help leaders make informed decisions that improve operational, financial and reputational stability. FLOODS NATURAL DISASTERS SEVERE WEATHER ENVIRONMENTAL THREATS INDUSTRIAL ACTION INFRASTRUCTURE FAILURE WILDFIRES TRANSPORT ACCIDENTS PROSPERITY SECURITY SAFETY STABILITY EFFICIENCY EFFECTIVENESS CONFIDENCE PUBLIC DISORDER Emergency Planning College

6 OUR APPROACH TO RESILIENCE DEVELOPMENT The EPC Approach Health Check Organisational Learning Where are you now? Strategy ASSESS How do you continue to improve? IMPROVE ASSURANCE AGAINST ADVERSITY DECIDE Where do you want to be? TEST ACT Validation & Assurance How will you know you re there? How will you get there? Programme 4 visit us at epcresilience.com

7 Protecting what you value ASSESS - Where are you now? From a basic health check discussion with our experts, or a base-line review to measure capability against defined criteria through to a full resilience audit (assessed against industry Standards), we can assess an organisation s effectiveness and embedded culture and identify the gaps. We understand the latest threats that organisations face in today s turbulent world and use our knowledge and expertise to assess the resilience of our client s strategies and plans against these risks. DECIDE - Where do you want to be? We help our client s develop and write their resilience strategies, policies, plans and procedures to ensure they have confidence in their ability to withstand disruption. ACT - How will you get there? We offer a broad and comprehensive programme of training and support services to ensure people have the skills, competence, knowledge and confidence to act appropriately when the unexpected happens. From training courses, critical friend support, mentoring and coaching, our experts are on hand to guide our clients along the right path. TEST - How will you know you re there? Now is the time to test people, plans, policies and processes to exercise and validate arrangements. Whether that s a quick table-top rehearsal or a comprehensive live exercise, our subject matter experts will put arrangements and people through their paces. To complete the validation, we also provide our clients with an independent assessment of their capability in the form of a high level post-exercise debrief and report of key findings. IMPROVE - How do you continue to improve? Through developing a culture of organisational learning and by striving to keep ahead of the game, we can support you and your organisation through a programme of continuous improvement to grow the knowledge and skills required to adapt to the ever-evolving threats we face today. CASE STUDY Major Electricity Distribution Company Developing organisational resilience We provided a range of solutions to build greater organisational resilience beginning with a test exercise involving their top team. This was followed by a holistic assessment of the company s resilience arrangements, using our base-line review methodology which is based on BS65000 Organizational Resilience. It revealed the strengths and weaknesses of the company s strategic and operational management of incident risk, business continuity and crisis management and led to training events, test exercises, advisory inputs and a second base-line review exercise. The company can now demonstrate its resilience, through working systematically with a competent authority. It has achieved assurance that it will have the capability to manage major disruptive events without damage to its reputation and brand value and can now satisfy the government and regulator that it has done everything reasonable to ensure that it can maintain essential services to the public. Emergency Planning College

8 OUR APPROACH TO RESILIENCE DEVELOPMENT The EPC Knowledge Centre We offer the resilience community a programme of pro bono and low cost services including; seminars, webinars, lectures, research papers and video learning tools. Accessed through the EPC website at our Knowledge Centre includes the UK s central repository for crisis management, event and public safety and business continuity doctrine, guidance, plans, reports, research papers, dvds, articles and white papers. We share informative video interviews hosted by industry experts, publish a range of occasional and position papers and deliver highly topical and relevant seminars, lectures and webinars. In this way, we are supporting our clients with their future learning, ensuring they keep abreast of latest thinking and helping them be more agile when faced with challenges. EPC Occasional Papers Evening Networking Lectures THOUGHT LEADERSHIP Library Conferences & Seminars Document Hub Reports Case Studies Research Risk Registers Articles Good Practice Plans Guidance Lessons Webinars EPC Research Journal Resilience Direct Extranet In The Chair Interviews IP THOUGHT LEAD E RSH EPC KNOWLEDGE CENTRE SUPPORTING YOUR ROUTE TO RESILIENCE 6 visit us at epcresilience.com

9 OUR PORTFOLIO Supporting organisations to achieve resilience CRISIS MANAGEMENT EMERGENCY PLANNING BUSINESS CONTINUITY EVENT & PUBLIC SAFETY STRATEGIC TACTICAL OPERATIONAL TRAINING EXERCISING CONSULTANCY CRISIS MANAGEMENT We help organisations and individuals assess the risk of emergencies through planning to deal with them, developing the capability to deal with them effectively, responding to them and managing the recovery phase. With an emphasis on collaboration and joined-up working, we cover a wide range of disciplines reaching across the field of integrated emergency management. EMERGENCY PLANNING We help organisations to build strategies that address the consequences of the most severe risks, supporting their senior leaders and teams through consultancy, training, exercising and knowledge development. BUSINESS CONTINUITY We help organisations to assess and develop plans and processes for addressing operational risks. Using proven methodologies we help our clients understand and prioritise the threats to their business and ensure they have proper continuity plans in place to reduce the likelihood of the impact of disruptive events. Our work is aligned with best practice including ISO and we are a licensed and accredited provider of Business Continuity Institute (BCI) training. EVENT & PUBLIC SAFETY We work closely with the events, sports and security industries, venue owners and operators (retail, leisure and iconic locations) to ensure the public remain safe and secure when attending events or visiting venues. Specialising in environments that attract crowds either at public gatherings such as: sporting events, carnivals, festivals, shows and concerts or in complex spaces like shopping centres, transport hubs, city centres and arenas, our industry experts deliver training, exercising, guidance and support to help organisations and individuals prepare for the events ahead. Our work in this area culminates in support to the wider resilience communities and cities agenda. Emergency Planning College

10 OUR GLOBAL REACH International programmes for clients around the world UAE EPC train instructors from the military and civil defence in a variety of skills through the UAE National Crisis & Emergency Management Agency GEORGIA State Security and Crisis Management Council training MIDDLE EAST AND GULF STATES Bronze, Silver & Gold training to multiple agencies Negotiation training through a partner Aviation fire management training Incident management training through consultancy to full exercising of crisis management teams JAPAN Tokyo Metropolitan Government - Crowds and Public Safety SOUTH KOREA Emergency Control Centre Operations training for national police TUNISIA Government Table-top Exercises GIBRALTAR Government Interoperability training course UKRAINE National Security & Defence Council training NIGERIA Crisis Management and counter Terrorism training OMAN Crisis Management packages to the state owned, national airline, ferries and civil defence & ambulance organisations We currently operate in 19 countries across the globe and, for the past 15 years, we have exported training services to over 1,200 delegates each year. We operate from the highest strategic level, providing government-to-government assistance and training, through regional and commercial contracts, supporting industrial sectors and individual businesses, down to operational level training in a wide range of skills. No other training, consultancy and development provider in the UK resilience field has the range and depth of proven expertise and thought leadership found at the EPC. 8 visit us at epcresilience.com

11 CARING FOR OUR CUSTOMERS We collaborate with and support some of the most well known brands and businesses around the globe, providing essential knowledge and developing crucial skills to help them deal with a wide range of challenges. We focus on customer experience and we measure our success by the experiences we deliver to our customers. Come along and join our growing team of clients: Emergency Planning College

12 OUR ONLINE COMMUNITY A great way to keep to date We are always keen to connect with the wider resilience community. Whether that s to share stories, debate topical and current issues or talk about your experiences of the EPC, you can find us and other delegates, colleagues, customers, staff and associates on your favourite social Follow us. We tweet about interesting happenings at the EPC with dates and events you may be interested in. Emergency Planning College Join our rapidly growing community to receive relevant up to date information, engage with us and stay informed of news and information of interest to the resilience profession. Emergency Planning College Subscribe to our channel for the latest recordings of seminars, webinars, talks and lectures. The Hawkhills Like our Hawkhills Facebook page to find out what else happens at our College site in North Yorkshire. Please note that content on these sites is monitored. The EPC reserves the right to delete vulgar language; personal attacks of any kind; offensive comments that target or disparage any ethnic, racial, or religious group; spam; clearly off topic commentary; any wording that advocates illegal activity; copyright or trademark infringements. Emergency Planning College Interested? Contact us: The Hawkhills, Easingwold, York, North Yorkshire, YO61 3EG. enquiries@emergencyplanningcollege.com Emergency Planning College The Hawkhills Emergency Planning College (2016)