Micron redefines HR Shared Services with Willis Towers Watson

Transcription

1 Micron redefines HR Shared Services with Willis Towers Watson September 26, 2017 willistowerswatson.com 2017 Willis Towers Watson. All rights reserved.

2 Today s presenters Amanda Blumenstein Manager, Employee Experience, Micron Brooke Lentz-Davis Sr. Systems HR Analyst, Micron Chris Keys Product Sales Leader Willis Towers Watson HR Portal Software willistowerswatson.com Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.

3 HR Software, Data and Advisory Services That s the Willis Towers Watson difference On demand pulse surveys Annual census surveys Pre-populated action plans Automated free-text analysis Automatic issue prioritization by group Immediate export to PPT or Excel Advanced support for multilingual reporting Workforce dashboards Workforce analytics Custom dashboard design and delivery Workforce planning and scenario modeling Predictive analytics Labor market research (U.S.) Personality questionnaires Aptitude assessments Pre-hire behavioral screening questionnaires Career guidance Situational judgment tests Leadership assessments Client self-managed assessment platforms Individual and group/team overview reporting Job leveling (Global Grading System methodology) Interactive access to Willis Towers Watson compensation data Survey library for global, cross-vendor data management Market analysis Compensation program design Analytics and modeling Compensation planning and management Total Rewards Portal Software Compensation, HR policies and benefits design practice survey reports for 120 countries Global publications and research reports Custom surveys and analysis Online, interactive reports and analysis Advice on market competitiveness and compensation design Personalized, media-rich experience Manager and HR community information Personalized employee dashboards Client-managed content HR case management Total Rewards Portal Software willistowerswatson.com 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 3

4 Redefining HR shared service through communications and self service Today s agenda Willis Towers Watson HR Portal Software enhance your employee experience The Micron team member experience and engagement goals Micron s objectives and how they leveraged Willis Towers Watson HR Portal Software to meet this goal Big wins and lessons learned HR Portal governance willistowerswatson.com 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 4

5 Micron Technology We are a world leader in innovative memory solutions that transform how the world uses information. We offer the industry s broadest portfolio and an uncompromising focus on customer solutions.

6 Data is the new currency In an increasingly complex and connected world, the ability of an organization to collect, manage and analyze data effectively separates the winners from the runners-up. September 2017, Source:

7 It s all about the memory If data is the new currency of business, then memory and storage make up the powerful banking system that data owners need to move, protect, store, and capitalize on this currency.

8 And we know memory With a track record of innovation and industry advancement, Micron s team is changing the way the world accesses and manages data.

9 Quick Stats Headquarters Boise, Idaho, USA Age 38 years strong Size 3rd largest memory company in the world Market Position 7th largest semiconductor company September 2017, Source: Micron and industry analysts Fortune 500 Ranked #173 in 2016 FY16 Net Sales $12.4B Team Members 34,000+ in 17 countries Locations 12 manufacturing sites Patents ~20,000 and growing Products Largest portfolio of memory and storage technologies Segments Compute, consumer, networking, storage, embedded and mobile products

10 Micron s Global Expertise HEADQUARTERS - Boise, Idaho AMERICAS EMEA APAC United States Belgium Italy Australia Malaysia Finland Netherlands China Singapore France Sweden India South Korea Germany United Kingdom Japan Taiwan

11 Our people Fostering a supportive work environment where team members thrive, engage in meaningful work and bring their best selves every day.

12 Team Member Experience FOCUS What The Team Member Experience program helps team members feel valued at Micron through exceptional workplace experiences How By embedding a team member experience mindset in the design and improvement of HR and other programs Why Because Micron s ability to evolve and deliver differentiated value to its customers relies on the dedication and innovation of its global team

13 Team Member Experience FRAMEWORK Helping team members feel valued at Micron through exceptional workplace experiences Micron s ability to evolve and deliver differentiated value to customers relies on the dedication of its global team Micron embeds a team member experience mindset in the design and improvement of HR and other programs Enriching team member experiences help Micron attract and retain the highestquality talent Evidence and Facts Team members with positive workplace experiences are more efficient at their work and identify more strongly with the company s core values HR is championing the team member experience mindset to identify and prioritize opportunities for improved team member experiences HR is designing a productive, meaningful team member experience through solutions that are enjoyable and simple HR is implementing team member feedback channels for continuous improvements myhr has been developed with end user input to make HR information intuitive and user-focused Team members with positive experiences are more likely to recommend Micron to friends Improved HR user interfaces allow for faster onboarding and better understanding of the benefits of employment at Micron

14 Objectives Personalize Intuitive, consistent experience Knowledge-enabled HR processes Ability to reach employees wherever they are Use of personal data to individualize the team member experience Integrate One-stop shop for all HR program info and tools Unified access to HR technology components Seamless integration via SSO, ESS/MSS and deep linking Optimize Leverage scalable model to maximize HR Customer Service Center Increase team member satisfaction Better enable One HR support model Govern content creation and management 14

15 Launch Timeline Inventory Understand what content exists, what goes, what stays, what needs to be created Creation Design portal using design-thinking Create new content and refine existing content Edit existing HR4U knowledge base Set global standard for case types Publication Publish content Identify images Connect content across HR functions Test site with End User Champions Soft Launch Launch to HR, Leaders and End User Champions Respond to feedback Share weekly teasers to generate excitement with broader team member population Go-Live Launch Invite interaction with Scavenger Hunt Host launch events around the world Content Review, Template Creation, Translations & Design Feedback Feb Jul Design Feedback, Communications & Event Planning Aug Oct

16 Previous - HROnline

17 Introducing

18 Introducing Mobile Access, Integrated mydashboard

19 Introducing Global relevant, targeted content by country

20 Introducing Improved HR Case Management Team Members Integrated with myhr content Case History visible to end users Easy to access, intuitive to use Global HR Customer Service Centers Improved back-end process Interactions between various HR functions more automated and efficient Globally standardized list of case types Global knowledge management database Improved reporting for volume and metrics

21 Big Wins! Design Thinking End User Champions Engaging consumer-grade design mydashboard Consistent well-governed content, design and tone of voice Improved global HR service management framework HR program marketing focus Single centralized source for all HR content

22 Lessons Learned Content Inventory, Creation and Load oh my Don t underestimate the amount of time content preparation will take Engage content owners, authors and publishers early and often Slowly, slowly, slowly said the Sloth Dashboard arrangements move slowly You can t start early enough to get your dashboard integrations in place Acting global is easier than building global Global portal infrastructure is complex Be deliberate and conscientious to keep it simple Change Inside and Out Ensure you have adequate Change Management resources assigned to your project Address change internal to HR as well as for the broader team member/leader population

23 ---- Governance Structure HR Staff Global Governance Global HR Steering Committee User Experience Design Committee Regional Governance Content Review Board Global HR Portal Director Sr. HR Systems Analyst IT Liaison IT Global Strategic Editor Global HR Custome r Service Centers Global Content Owners GCM Legal Blue - Advise Grey - Consult Green - Accountable Yellow - Responsible Asia Master Editor Content Publishers EMEA Master Editor Content Publishers NA Master Editor Content Publishers Regional /Local Content Owners Regional/ Local Content Authors Global Content Authors

24 Questions? willistowerswatson.com 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 24

25 Thank you! A link to the slides and the webcast recording will be sent to you this week. Don t forget to stop by our booth at HR Technology in Las Vegas, October to see a live demo! For more information Willis Towers Watson HR Software Willis Towers Watson HR Portal Software willistowerswatson.com 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 25