I see no hope for the future of our people, if they are dependent on the frivolous youth of today, for certainly all youth are reckless beyond words.

Transcription

1 I see no hope for the future of our people, if they are dependent on the frivolous youth of today, for certainly all youth are reckless beyond words. Hesiod, 700 BC 1

2 Coming to You Today Generations Explained Strategies to Recruit, Hire and Retain Team Engagement Copyright of High Tech High Touch Solutions, Inc. and NOVO1 2

3 Generations are Defined By Psychographics can also be seen as an equivalent of the concept of "culture. Copyright of High Tech High Touch Solutions, Inc. and NOVO1 Silent Generation million (50 mil born) Silent/Boomer Cusper Baby Boomers million Boomer/X Cusper Generation X million Gen X/Millennial Cusper The Millennials (Gen Y) million (varies) 18-4 igen / Gen Z / Plurals (varies) 3 and under Alpha Gen Source for age / year ranges - U. S. Census Bureau Source: Alpha Gen - Social researcher Mark McCrindle 3

4 What Influenced Them Silent Generation Depression Cold War Korean War TV and Records Space Race Baby Boomers Civil Rights Vietnam War Disco VCR/Tape Decks Generation X Iran-Contra Gulf War AIDS PC s CDs Cable / Internet The Millennials Afghanistan / Iraq 911 & Columbine Environmental Challenges ipods / ipads / Records Social Media YouTube Copyright of High Tech High Touch Solutions, Inc. and NOVO1 4

5 Baby Boomers make up 46% of force. Baby Boomers make up 46%. Millennials comprise 15% of the work force Boomers are retiring at the rate of 8,000 per day or more than 300 per hour. Source: Everett Community College. Source: FutureWork Institute/Society for Human Resource Management Feedback? Millennials Immediate and often! Gen X If I m in the Mood Baby Boomer When I ask Silent Gen Not unless I ask 5

6 Strategies to Recruit, Hire, & Retain Leadership Strategies in a Multi-generational Workplace Employee Expectations Diversity Politically Savvy Build loyalty Work / life balance Work environment Mentoring and coaching Feedback Dress code Communication Styles 6

7 5/2/2013 Create an environment and culture that caters to all five generations Creating a Culture of Greatness Expect great things to happen Expect people to be at their best Coach, train and develop people to their best It can t be delegated Requires upfront work but lessens the time needed in crises, problems and challenges 7

8 Pessimism You are not just managing people, you are managing their beliefs Don t be ashamed of where you are, be optimistic about where you are going As pessimism rises, performance decreases. You have to encourage optimism and guard against pessimism, or your team will suffer. Pessimism Be the vaccine against emotional contagions. Unload naysayers and hire positive leaders of the pack 8

9 How to Earn Trust Enhance communication don t ever lie Communicate in a way that builds trust, not just rallies people toward a vision Where there is a void in communication, negativity will fill the void Fill the void with positive and frequent communication How to Earn Trust Transparency and Authenticity Communication must be real Authenticity Uncover Your True Self 9

10 Remote Working, Flex Time, On-time! Daily Flex Different hours on a daily basis Variable Flex Standard working hours with occasional flexibility Day of the Week Flex Work extra hour 4 days a week and get an afternoon off. Extreme Flex Work anytime anywhere as long as you get the job done. Core flex- Must be at the office for core hours, (.i.e. 10 to 2 - free to start and finish at different times. Work Together as a Team, or Alone 10

11 Meeting Dynamics - Generational Divide Silent Boomer Millennial Gen X Employee Engagement Defined Does not mean Employee happiness and satisfaction. Means Emotional commitment the employee has to the organization and its goals. Copyright of High Tech High Touch Solutions, Inc. and NOVO1 11

12 Engaged Employees Care about their work and their company Work on behalf of the organization s goals Use discretionary effort Work when the work needs done 12

13 Situational Leadership 12 Ways to Keep Your Employees Motivated, Engaged and Unified 1. Clearly define your vision 2. Give people what they want and need put yourself in their shoes. 3. Communicate often and well. 13

14 4. Spend time personally asking what they know and think (Gen X). 5. Get everyone engaged (especially the Millennials!). 6. Change things only as often as needed (Boomers). Copyright of High Tech High Touch Solutions, Inc. and NOVO1 7. Practice random acts of kindness. Say Thank You, often show you mean it! 8. Coach for success. Don t wait for annual reviews do it now! 9. Act fairly and care Employees don t care what you ask them to do, as long as they know you care. Copyright Copyright of of High High Tech Tech High High Touch Touch Solutions, Solutions, Inc. Inc. and and NOVO1 NOVO1 14

15 10.Give respect and create trust. 11.Don t be a jerk apologize. 12.Make work fun. Lighten up! I m really sorry! Copyright of High Tech High Touch Solutions, Inc. and NOVO1 Engagement The measuring stick Engaged, Not Engaged & Actively Disengaged More engaged = better work performance, sales growth, enhanced productivity, innovation, customer loyalty Average organization = 1.5 engaged to 1 disengaged. World Class Organization = 8 to 1 Engaged organizations have 1.6 times the EPS growth rate Source: Gallup Q12 15

16 40 Days of Engagement Company education and job training focusing on best practices to build team work and engagement Leadership Institute Grow leaders from inside Improve management practices 40 Days of Engagement Advisory Board to create Winning Habits document Launch a mentoring program Promote more interaction with leaders and staff Communicate daily with frequent status of company initiatives Create success sharing opportunities 16

17 5/2/2013 The Insiders Guide to Managing Today s Multi-generational Workforce Home Work Assignments 1. Hold a Get to Know the Generations staff / customer meeting and bring the team together to discuss their generational differences & similarities. You could facilitate this session as an added bonus for your clients. 2. Set up Google Alerts on keywords like Baby Boomers, Gen X, etc. 3. Do a Generations Mingling Exercise at a future organization/company/agency/event to discuss specific topics like communication styles, ideas for rewards, training, mentoring, using social media in the office, etc. 17

18 Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it. - George Orwell Ivy Meadors Speaker, Reinventioneer High Tech High Touch Solutions, Inc. Ivy@hthts.com Dan Hammelman NOVO 1 Vice President Operations Dhammelman@novo1.com 18

19 Thank you for attending Please fill out a session evaluation #ACCE13 icmi.com